Callout toPBMSomeonecant hearyouGetsHungup OnDeescalatecallerPlaceaccounton holdSystemissueHas toreviewSPDRefer toEAP/PointSolutionsVendorsHeadsetIssuesCallbackCall CareManagementReferto PCGProviderwithmultipleMembersRTISendEligibilityissueSendNon-ClaimVerifiedPCPUseCTLChatCloseaTASQAreyouthere?StaticCallCallDropsCall outtoManagerSet upAuthCallout toPBMSomeonecant hearyouGetsHungup OnDeescalatecallerPlaceaccounton holdSystemissueHas toreviewSPDRefer toEAP/PointSolutionsVendorsHeadsetIssuesCallbackCall CareManagementReferto PCGProviderwithmultipleMembersRTISendEligibilityissueSendNon-ClaimVerifiedPCPUseCTLChatCloseaTASQAreyouthere?StaticCallCallDropsCall outtoManagerSet upAuth

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
G
5
G
6
B
7
N
8
I
9
O
10
B
11
N
12
O
13
B
14
I
15
N
16
O
17
I
18
G
19
B
20
B
21
O
22
N
23
I
24
I
  1. O-Call out to PBM
  2. G-Someone cant hear you
  3. G-Gets Hung up On
  4. G-Deescalate caller
  5. G-Place account on hold
  6. B-System issue
  7. N-Has to review SPD
  8. I-Refer to EAP/Point Solutions Vendors
  9. O-Headset Issues
  10. B-Callback
  11. N-Call Care Management
  12. O-Refer to PCG
  13. B-Provider with multiple Members
  14. I-RTI
  15. N-Send Eligibility issue
  16. O-Send Non- Claim
  17. I-Verified PCP
  18. G-Use CTL Chat
  19. B-Close a TASQ
  20. B-Are you there?
  21. O-Static Call
  22. N-Call Drops
  23. I-Call out to Manager
  24. I-Set up Auth