Refer to PCG Gets Hung up On Send Eligibility issue Set up Auth System issue Call Drops Has to review SPD Call out to Manager Place account on hold Provider with multiple Members Deescalate caller Static Call Callback Call Care Management Headset Issues Call out to PBM Close a TASQ Use CTL Chat RTI Refer to EAP/Point Solutions Vendors Someone cant hear you Are you there? Verified PCP Send Non- Claim Refer to PCG Gets Hung up On Send Eligibility issue Set up Auth System issue Call Drops Has to review SPD Call out to Manager Place account on hold Provider with multiple Members Deescalate caller Static Call Callback Call Care Management Headset Issues Call out to PBM Close a TASQ Use CTL Chat RTI Refer to EAP/Point Solutions Vendors Someone cant hear you Are you there? Verified PCP Send Non- Claim
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Refer to PCG
G-Gets Hung up On
N-Send Eligibility issue
I-Set up Auth
B-System issue
N-Call Drops
N-Has to review SPD
I-Call out to Manager
G-Place account on hold
B-Provider with multiple Members
G-Deescalate caller
O-Static Call
B-Callback
N-Call Care Management
O-Headset Issues
O-Call out to PBM
B-Close a TASQ
G-Use CTL Chat
I-RTI
I-Refer to EAP/Point Solutions Vendors
G-Someone cant hear you
B-Are you there?
I-Verified PCP
O-Send Non- Claim