Refer toEAP/PointSolutionsVendorsCallout toPBMUseCTLChatPlaceaccounton holdCallDropsCall CareManagementDeescalatecallerSet upAuthSomeonecant hearyouRTIAreyouthere?StaticCallHeadsetIssuesHas toreviewSPDCloseaTASQProviderwithmultipleMembersVerifiedPCPSendNon-ClaimCall outtoManagerGetsHungup OnSendEligibilityissueReferto PCGSystemissueCallbackRefer toEAP/PointSolutionsVendorsCallout toPBMUseCTLChatPlaceaccounton holdCallDropsCall CareManagementDeescalatecallerSet upAuthSomeonecant hearyouRTIAreyouthere?StaticCallHeadsetIssuesHas toreviewSPDCloseaTASQProviderwithmultipleMembersVerifiedPCPSendNon-ClaimCall outtoManagerGetsHungup OnSendEligibilityissueReferto PCGSystemissueCallback

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
G
5
N
6
N
7
G
8
I
9
G
10
I
11
B
12
O
13
O
14
N
15
B
16
B
17
I
18
O
19
I
20
G
21
N
22
O
23
B
24
B
  1. I-Refer to EAP/Point Solutions Vendors
  2. O-Call out to PBM
  3. G-Use CTL Chat
  4. G-Place account on hold
  5. N-Call Drops
  6. N-Call Care Management
  7. G-Deescalate caller
  8. I-Set up Auth
  9. G-Someone cant hear you
  10. I-RTI
  11. B-Are you there?
  12. O-Static Call
  13. O-Headset Issues
  14. N-Has to review SPD
  15. B-Close a TASQ
  16. B-Provider with multiple Members
  17. I-Verified PCP
  18. O-Send Non- Claim
  19. I-Call out to Manager
  20. G-Gets Hung up On
  21. N-Send Eligibility issue
  22. O-Refer to PCG
  23. B-System issue
  24. B-Callback