SendNon-ClaimDeescalatecallerCallDropsGetsHungup OnCall outtoManagerHeadsetIssuesSendEligibilityissueSystemissueSet upAuthRefer toEAP/PointSolutionsVendorsRTICallout toPBMProviderwithmultipleMembersReferto PCGSomeonecant hearyouStaticCallUseCTLChatCall CareManagementPlaceaccounton holdVerifiedPCPHas toreviewSPDAreyouthere?CloseaTASQCallbackSendNon-ClaimDeescalatecallerCallDropsGetsHungup OnCall outtoManagerHeadsetIssuesSendEligibilityissueSystemissueSet upAuthRefer toEAP/PointSolutionsVendorsRTICallout toPBMProviderwithmultipleMembersReferto PCGSomeonecant hearyouStaticCallUseCTLChatCall CareManagementPlaceaccounton holdVerifiedPCPHas toreviewSPDAreyouthere?CloseaTASQCallback

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
N
4
G
5
I
6
O
7
N
8
B
9
I
10
I
11
I
12
O
13
B
14
O
15
G
16
O
17
G
18
N
19
G
20
I
21
N
22
B
23
B
24
B
  1. O-Send Non- Claim
  2. G-Deescalate caller
  3. N-Call Drops
  4. G-Gets Hung up On
  5. I-Call out to Manager
  6. O-Headset Issues
  7. N-Send Eligibility issue
  8. B-System issue
  9. I-Set up Auth
  10. I-Refer to EAP/Point Solutions Vendors
  11. I-RTI
  12. O-Call out to PBM
  13. B-Provider with multiple Members
  14. O-Refer to PCG
  15. G-Someone cant hear you
  16. O-Static Call
  17. G-Use CTL Chat
  18. N-Call Care Management
  19. G-Place account on hold
  20. I-Verified PCP
  21. N-Has to review SPD
  22. B-Are you there?
  23. B-Close a TASQ
  24. B-Callback