Call CareManagementRTIGetsHungup OnCloseaTASQSystemissueHeadsetIssuesPlaceaccounton holdVerifiedPCPCallout toPBMAreyouthere?Refer toEAP/PointSolutionsVendorsCall outtoManagerProviderwithmultipleMembersReferto PCGUseCTLChatStaticCallSendNon-ClaimHas toreviewSPDSendEligibilityissueCallDropsSet upAuthDeescalatecallerSomeonecant hearyouCallbackCall CareManagementRTIGetsHungup OnCloseaTASQSystemissueHeadsetIssuesPlaceaccounton holdVerifiedPCPCallout toPBMAreyouthere?Refer toEAP/PointSolutionsVendorsCall outtoManagerProviderwithmultipleMembersReferto PCGUseCTLChatStaticCallSendNon-ClaimHas toreviewSPDSendEligibilityissueCallDropsSet upAuthDeescalatecallerSomeonecant hearyouCallback

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
G
4
B
5
B
6
O
7
G
8
I
9
O
10
B
11
I
12
I
13
B
14
O
15
G
16
O
17
O
18
N
19
N
20
N
21
I
22
G
23
G
24
B
  1. N-Call Care Management
  2. I-RTI
  3. G-Gets Hung up On
  4. B-Close a TASQ
  5. B-System issue
  6. O-Headset Issues
  7. G-Place account on hold
  8. I-Verified PCP
  9. O-Call out to PBM
  10. B-Are you there?
  11. I-Refer to EAP/Point Solutions Vendors
  12. I-Call out to Manager
  13. B-Provider with multiple Members
  14. O-Refer to PCG
  15. G-Use CTL Chat
  16. O-Static Call
  17. O-Send Non- Claim
  18. N-Has to review SPD
  19. N-Send Eligibility issue
  20. N-Call Drops
  21. I-Set up Auth
  22. G-Deescalate caller
  23. G-Someone cant hear you
  24. B-Callback