HeadsetIssuesHas toreviewSPDSystemissueAreyouthere?Call outtoManagerRefer toEAP/PointSolutionsVendorsCloseaTASQReferto PCGGetsHungup OnSendEligibilityissueSet upAuthCallbackRTISomeonecant hearyouCall CareManagementSendNon-ClaimVerifiedPCPProviderwithmultipleMembersPlaceaccounton holdDeescalatecallerStaticCallCallout toPBMCallDropsUseCTLChatHeadsetIssuesHas toreviewSPDSystemissueAreyouthere?Call outtoManagerRefer toEAP/PointSolutionsVendorsCloseaTASQReferto PCGGetsHungup OnSendEligibilityissueSet upAuthCallbackRTISomeonecant hearyouCall CareManagementSendNon-ClaimVerifiedPCPProviderwithmultipleMembersPlaceaccounton holdDeescalatecallerStaticCallCallout toPBMCallDropsUseCTLChat

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
B
5
I
6
I
7
B
8
O
9
G
10
N
11
I
12
B
13
I
14
G
15
N
16
O
17
I
18
B
19
G
20
G
21
O
22
O
23
N
24
G
  1. O-Headset Issues
  2. N-Has to review SPD
  3. B-System issue
  4. B-Are you there?
  5. I-Call out to Manager
  6. I-Refer to EAP/Point Solutions Vendors
  7. B-Close a TASQ
  8. O-Refer to PCG
  9. G-Gets Hung up On
  10. N-Send Eligibility issue
  11. I-Set up Auth
  12. B-Callback
  13. I-RTI
  14. G-Someone cant hear you
  15. N-Call Care Management
  16. O-Send Non- Claim
  17. I-Verified PCP
  18. B-Provider with multiple Members
  19. G-Place account on hold
  20. G-Deescalate caller
  21. O-Static Call
  22. O-Call out to PBM
  23. N-Call Drops
  24. G-Use CTL Chat