Call outtoManagerGetsHungup OnSendNon-ClaimSendEligibilityissueSet upAuthHeadsetIssuesUseCTLChatVerifiedPCPCallbackStaticCallProviderwithmultipleMembersRefer toEAP/PointSolutionsVendorsCall CareManagementDeescalatecallerHas toreviewSPDCloseaTASQCallDropsPlaceaccounton holdSomeonecant hearyouSystemissueRTICallout toPBMAreyouthere?Referto PCGCall outtoManagerGetsHungup OnSendNon-ClaimSendEligibilityissueSet upAuthHeadsetIssuesUseCTLChatVerifiedPCPCallbackStaticCallProviderwithmultipleMembersRefer toEAP/PointSolutionsVendorsCall CareManagementDeescalatecallerHas toreviewSPDCloseaTASQCallDropsPlaceaccounton holdSomeonecant hearyouSystemissueRTICallout toPBMAreyouthere?Referto PCG

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
N
5
I
6
O
7
G
8
I
9
B
10
O
11
B
12
I
13
N
14
G
15
N
16
B
17
N
18
G
19
G
20
B
21
I
22
O
23
B
24
O
  1. I-Call out to Manager
  2. G-Gets Hung up On
  3. O-Send Non- Claim
  4. N-Send Eligibility issue
  5. I-Set up Auth
  6. O-Headset Issues
  7. G-Use CTL Chat
  8. I-Verified PCP
  9. B-Callback
  10. O-Static Call
  11. B-Provider with multiple Members
  12. I-Refer to EAP/Point Solutions Vendors
  13. N-Call Care Management
  14. G-Deescalate caller
  15. N-Has to review SPD
  16. B-Close a TASQ
  17. N-Call Drops
  18. G-Place account on hold
  19. G-Someone cant hear you
  20. B-System issue
  21. I-RTI
  22. O-Call out to PBM
  23. B-Are you there?
  24. O-Refer to PCG