Call outtoManagerSet upAuthProviderwithmultipleMembersSystemissueAreyouthere?SendEligibilityissueDeescalatecallerReferto PCGVerifiedPCPCallDropsHas toreviewSPDHeadsetIssuesSendNon-ClaimPlaceaccounton holdSomeonecant hearyouStaticCallRefer toEAP/PointSolutionsVendorsCallout toPBMGetsHungup OnCallbackCall CareManagementUseCTLChatCloseaTASQRTICall outtoManagerSet upAuthProviderwithmultipleMembersSystemissueAreyouthere?SendEligibilityissueDeescalatecallerReferto PCGVerifiedPCPCallDropsHas toreviewSPDHeadsetIssuesSendNon-ClaimPlaceaccounton holdSomeonecant hearyouStaticCallRefer toEAP/PointSolutionsVendorsCallout toPBMGetsHungup OnCallbackCall CareManagementUseCTLChatCloseaTASQRTI

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
B
5
B
6
N
7
G
8
O
9
I
10
N
11
N
12
O
13
O
14
G
15
G
16
O
17
I
18
O
19
G
20
B
21
N
22
G
23
B
24
I
  1. I-Call out to Manager
  2. I-Set up Auth
  3. B-Provider with multiple Members
  4. B-System issue
  5. B-Are you there?
  6. N-Send Eligibility issue
  7. G-Deescalate caller
  8. O-Refer to PCG
  9. I-Verified PCP
  10. N-Call Drops
  11. N-Has to review SPD
  12. O-Headset Issues
  13. O-Send Non- Claim
  14. G-Place account on hold
  15. G-Someone cant hear you
  16. O-Static Call
  17. I-Refer to EAP/Point Solutions Vendors
  18. O-Call out to PBM
  19. G-Gets Hung up On
  20. B-Callback
  21. N-Call Care Management
  22. G-Use CTL Chat
  23. B-Close a TASQ
  24. I-RTI