Callout toPBMDeescalatecallerProviderwithmultipleMembersSomeonecant hearyouReferto PCGSendEligibilityissueRTIHas toreviewSPDVerifiedPCPAreyouthere?Set upAuthPlaceaccounton holdRefer toEAP/PointSolutionsVendorsSystemissueGetsHungup OnCallDropsCall outtoManagerCallbackCall CareManagementSendNon-ClaimUseCTLChatHeadsetIssuesStaticCallCloseaTASQCallout toPBMDeescalatecallerProviderwithmultipleMembersSomeonecant hearyouReferto PCGSendEligibilityissueRTIHas toreviewSPDVerifiedPCPAreyouthere?Set upAuthPlaceaccounton holdRefer toEAP/PointSolutionsVendorsSystemissueGetsHungup OnCallDropsCall outtoManagerCallbackCall CareManagementSendNon-ClaimUseCTLChatHeadsetIssuesStaticCallCloseaTASQ

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
G
5
O
6
N
7
I
8
N
9
I
10
B
11
I
12
G
13
I
14
B
15
G
16
N
17
I
18
B
19
N
20
O
21
G
22
O
23
O
24
B
  1. O-Call out to PBM
  2. G-Deescalate caller
  3. B-Provider with multiple Members
  4. G-Someone cant hear you
  5. O-Refer to PCG
  6. N-Send Eligibility issue
  7. I-RTI
  8. N-Has to review SPD
  9. I-Verified PCP
  10. B-Are you there?
  11. I-Set up Auth
  12. G-Place account on hold
  13. I-Refer to EAP/Point Solutions Vendors
  14. B-System issue
  15. G-Gets Hung up On
  16. N-Call Drops
  17. I-Call out to Manager
  18. B-Callback
  19. N-Call Care Management
  20. O-Send Non- Claim
  21. G-Use CTL Chat
  22. O-Headset Issues
  23. O-Static Call
  24. B-Close a TASQ