SystemissueDeescalatecallerCallDropsProviderwithmultipleMembersSomeonecant hearyouAreyouthere?VerifiedPCPCall outtoManagerCloseaTASQSet upAuthCall CareManagementRefer toEAP/PointSolutionsVendorsPlaceaccounton holdHas toreviewSPDGetsHungup OnCallbackCallout toPBMSendEligibilityissueSendNon-ClaimUseCTLChatHeadsetIssuesReferto PCGRTIStaticCallSystemissueDeescalatecallerCallDropsProviderwithmultipleMembersSomeonecant hearyouAreyouthere?VerifiedPCPCall outtoManagerCloseaTASQSet upAuthCall CareManagementRefer toEAP/PointSolutionsVendorsPlaceaccounton holdHas toreviewSPDGetsHungup OnCallbackCallout toPBMSendEligibilityissueSendNon-ClaimUseCTLChatHeadsetIssuesReferto PCGRTIStaticCall

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
B
5
G
6
B
7
I
8
I
9
B
10
I
11
N
12
I
13
G
14
N
15
G
16
B
17
O
18
N
19
O
20
G
21
O
22
O
23
I
24
O
  1. B-System issue
  2. G-Deescalate caller
  3. N-Call Drops
  4. B-Provider with multiple Members
  5. G-Someone cant hear you
  6. B-Are you there?
  7. I-Verified PCP
  8. I-Call out to Manager
  9. B-Close a TASQ
  10. I-Set up Auth
  11. N-Call Care Management
  12. I-Refer to EAP/Point Solutions Vendors
  13. G-Place account on hold
  14. N-Has to review SPD
  15. G-Gets Hung up On
  16. B-Callback
  17. O-Call out to PBM
  18. N-Send Eligibility issue
  19. O-Send Non- Claim
  20. G-Use CTL Chat
  21. O-Headset Issues
  22. O-Refer to PCG
  23. I-RTI
  24. O-Static Call