VerifiedPCPSendNon-ClaimCallDropsCall CareManagementRefer toEAP/PointSolutionsVendorsSystemissueCloseaTASQCallout toPBMDeescalatecallerSendEligibilityissueAreyouthere?Someonecant hearyouUseCTLChatHas toreviewSPDSet upAuthCallbackReferto PCGHeadsetIssuesStaticCallPlaceaccounton holdProviderwithmultipleMembersCall outtoManagerRTIGetsHungup OnVerifiedPCPSendNon-ClaimCallDropsCall CareManagementRefer toEAP/PointSolutionsVendorsSystemissueCloseaTASQCallout toPBMDeescalatecallerSendEligibilityissueAreyouthere?Someonecant hearyouUseCTLChatHas toreviewSPDSet upAuthCallbackReferto PCGHeadsetIssuesStaticCallPlaceaccounton holdProviderwithmultipleMembersCall outtoManagerRTIGetsHungup On

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
N
4
N
5
I
6
B
7
B
8
O
9
G
10
N
11
B
12
G
13
G
14
N
15
I
16
B
17
O
18
O
19
O
20
G
21
B
22
I
23
I
24
G
  1. I-Verified PCP
  2. O-Send Non- Claim
  3. N-Call Drops
  4. N-Call Care Management
  5. I-Refer to EAP/Point Solutions Vendors
  6. B-System issue
  7. B-Close a TASQ
  8. O-Call out to PBM
  9. G-Deescalate caller
  10. N-Send Eligibility issue
  11. B-Are you there?
  12. G-Someone cant hear you
  13. G-Use CTL Chat
  14. N-Has to review SPD
  15. I-Set up Auth
  16. B-Callback
  17. O-Refer to PCG
  18. O-Headset Issues
  19. O-Static Call
  20. G-Place account on hold
  21. B-Provider with multiple Members
  22. I-Call out to Manager
  23. I-RTI
  24. G-Gets Hung up On