Refer toEAP/PointSolutionsVendorsSomeonecant hearyouCallbackSet upAuthPlaceaccounton holdProviderwithmultipleMembersCall outtoManagerRTIStaticCallCallDropsUseCTLChatCloseaTASQHas toreviewSPDHeadsetIssuesReferto PCGSystemissueAreyouthere?GetsHungup OnSendEligibilityissueVerifiedPCPCall CareManagementSendNon-ClaimCallout toPBMDeescalatecallerRefer toEAP/PointSolutionsVendorsSomeonecant hearyouCallbackSet upAuthPlaceaccounton holdProviderwithmultipleMembersCall outtoManagerRTIStaticCallCallDropsUseCTLChatCloseaTASQHas toreviewSPDHeadsetIssuesReferto PCGSystemissueAreyouthere?GetsHungup OnSendEligibilityissueVerifiedPCPCall CareManagementSendNon-ClaimCallout toPBMDeescalatecaller

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
B
4
I
5
G
6
B
7
I
8
I
9
O
10
N
11
G
12
B
13
N
14
O
15
O
16
B
17
B
18
G
19
N
20
I
21
N
22
O
23
O
24
G
  1. I-Refer to EAP/Point Solutions Vendors
  2. G-Someone cant hear you
  3. B-Callback
  4. I-Set up Auth
  5. G-Place account on hold
  6. B-Provider with multiple Members
  7. I-Call out to Manager
  8. I-RTI
  9. O-Static Call
  10. N-Call Drops
  11. G-Use CTL Chat
  12. B-Close a TASQ
  13. N-Has to review SPD
  14. O-Headset Issues
  15. O-Refer to PCG
  16. B-System issue
  17. B-Are you there?
  18. G-Gets Hung up On
  19. N-Send Eligibility issue
  20. I-Verified PCP
  21. N-Call Care Management
  22. O-Send Non- Claim
  23. O-Call out to PBM
  24. G-Deescalate caller