Referto PCGGetsHungup OnSendEligibilityissueSet upAuthSystemissueCallDropsHas toreviewSPDCall outtoManagerPlaceaccounton holdProviderwithmultipleMembersDeescalatecallerStaticCallCallbackCall CareManagementHeadsetIssuesCallout toPBMCloseaTASQUseCTLChatRTIRefer toEAP/PointSolutionsVendorsSomeonecant hearyouAreyouthere?VerifiedPCPSendNon-ClaimReferto PCGGetsHungup OnSendEligibilityissueSet upAuthSystemissueCallDropsHas toreviewSPDCall outtoManagerPlaceaccounton holdProviderwithmultipleMembersDeescalatecallerStaticCallCallbackCall CareManagementHeadsetIssuesCallout toPBMCloseaTASQUseCTLChatRTIRefer toEAP/PointSolutionsVendorsSomeonecant hearyouAreyouthere?VerifiedPCPSendNon-Claim

Wacky Wednesday - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
N
4
I
5
B
6
N
7
N
8
I
9
G
10
B
11
G
12
O
13
B
14
N
15
O
16
O
17
B
18
G
19
I
20
I
21
G
22
B
23
I
24
O
  1. O-Refer to PCG
  2. G-Gets Hung up On
  3. N-Send Eligibility issue
  4. I-Set up Auth
  5. B-System issue
  6. N-Call Drops
  7. N-Has to review SPD
  8. I-Call out to Manager
  9. G-Place account on hold
  10. B-Provider with multiple Members
  11. G-Deescalate caller
  12. O-Static Call
  13. B-Callback
  14. N-Call Care Management
  15. O-Headset Issues
  16. O-Call out to PBM
  17. B-Close a TASQ
  18. G-Use CTL Chat
  19. I-RTI
  20. I-Refer to EAP/Point Solutions Vendors
  21. G-Someone cant hear you
  22. B-Are you there?
  23. I-Verified PCP
  24. O-Send Non- Claim