PatienceAttentivenessFCR (FirstCallResolution)QualityCustomerSatisfactionCustomerLoyaltyCustomerExperienceHelpCenterCustomerExpectationsCustomerFeedbackKnowledgeof theProductSmileHeadsetsExcellentCustomerServiceClearcommunicationskillsCustomerEmpathyCustomerRelationshipTeamCustomerServiceWeekCustomerExperienceTeamContinuousImprovementImprovetheCustomerExperienceInternalCustomersPatienceAttentivenessFCR (FirstCallResolution)QualityCustomerSatisfactionCustomerLoyaltyCustomerExperienceHelpCenterCustomerExpectationsCustomerFeedbackKnowledgeof theProductSmileHeadsetsExcellentCustomerServiceClearcommunicationskillsCustomerEmpathyCustomerRelationshipTeamCustomerServiceWeekCustomerExperienceTeamContinuousImprovementImprovetheCustomerExperienceInternalCustomers

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patience
  2. Attentiveness
  3. FCR (First Call Resolution)
  4. Quality
  5. Customer Satisfaction
  6. Customer Loyalty
  7. Customer Experience
  8. Help Center
  9. Customer Expectations
  10. Customer Feedback
  11. Knowledge of the Product
  12. Smile
  13. Headsets
  14. Excellent Customer Service
  15. Clear communication skills
  16. Customer
  17. Empathy
  18. Customer Relationship
  19. Team
  20. Customer Service Week
  21. Customer Experience Team
  22. Continuous Improvement
  23. Improve the Customer Experience
  24. Internal Customers