Followed theEmergencyCall FlowProcessSame JJSameDayLogged intoInContactwithin 3Minutes ofADPSpokewith JJ'sSonReceiveda CallFromHumanaNo ACESComplaintsCaller'sNameStartswith "C"Received aComplimentfrom a JJThankeda JJ forCallingLandmarkNoMissedADPPunchesRescheduledanAppointmentin UbiquityUpdatedJJ After 1Minute onHoldSent a "GoodMorning" or"Good Night"Message inTeamsGreeted a JJwith YourName andTitleSpokewith JJ'sDaughterHelped aFellowPCC inTeamsPerfectAttendanceJJ Didn'tCheckTheirVoicemailPersonalTime did NotExceed 30MinutesWork ExtraHours toHelp Cover aShiftAchievedan 100%QualityScoreNoInternetIssuesNoVPNIssuesAchieved85% CallQualityScoreFollowed theEmergencyCall FlowProcessSame JJSameDayLogged intoInContactwithin 3Minutes ofADPSpokewith JJ'sSonReceiveda CallFromHumanaNo ACESComplaintsCaller'sNameStartswith "C"Received aComplimentfrom a JJThankeda JJ forCallingLandmarkNoMissedADPPunchesRescheduledanAppointmentin UbiquityUpdatedJJ After 1Minute onHoldSent a "GoodMorning" or"Good Night"Message inTeamsGreeted a JJwith YourName andTitleSpokewith JJ'sDaughterHelped aFellowPCC inTeamsPerfectAttendanceJJ Didn'tCheckTheirVoicemailPersonalTime did NotExceed 30MinutesWork ExtraHours toHelp Cover aShiftAchievedan 100%QualityScoreNoInternetIssuesNoVPNIssuesAchieved85% CallQualityScore

Work From Home - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed the Emergency Call Flow Process
  2. Same JJ Same Day
  3. Logged into InContact within 3 Minutes of ADP
  4. Spoke with JJ's Son
  5. Received a Call From Humana
  6. No ACES Complaints
  7. Caller's Name Starts with "C"
  8. Received a Compliment from a JJ
  9. Thanked a JJ for Calling Landmark
  10. No Missed ADP Punches
  11. Rescheduled an Appointment in Ubiquity
  12. Updated JJ After 1 Minute on Hold
  13. Sent a "Good Morning" or "Good Night" Message in Teams
  14. Greeted a JJ with Your Name and Title
  15. Spoke with JJ's Daughter
  16. Helped a Fellow PCC in Teams
  17. Perfect Attendance
  18. JJ Didn't Check Their Voicemail
  19. Personal Time did Not Exceed 30 Minutes
  20. Work Extra Hours to Help Cover a Shift
  21. Achieved an 100% Quality Score
  22. No Internet Issues
  23. No VPN Issues
  24. Achieved 85% Call Quality Score