If I were inyourposition, I'dfeel thesame wayThatwouldfrustrateme, tooThat’sabsolutelyunderstandable What wouldbe the bestoption foryou?I’m sosorrythat’shappenedIappreciateyourpatienceYou areabsolutelycorrectI agreewithyouI canhelp youwith thatThankyou forletting usknowIt’s mypleasureThanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousIs thereanythingelse I canhelp youwith? I cancompletelyunderstandThank youforremainingso positiveYou couldconsider…If I were inyourposition, I'dfeel thesame wayThatwouldfrustrateme, tooThat’sabsolutelyunderstandable What wouldbe the bestoption foryou?I’m sosorrythat’shappenedIappreciateyourpatienceYou areabsolutelycorrectI agreewithyouI canhelp youwith thatThankyou forletting usknowIt’s mypleasureThanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousIs thereanythingelse I canhelp youwith? I cancompletelyunderstandThank youforremainingso positiveYou couldconsider…

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I'd feel the same way
  2. That would frustrate me, too
  3. That’s absolutely understandable
  4. What would be the best option for you?
  5. I’m so sorry that’s happened
  6. I appreciate your patience
  7. You are absolutely correct
  8. I agree with you
  9. I can help you with that
  10. Thank you for letting us know
  11. It’s my pleasure
  12. Thanks for your valuable time and patience
  13. Your feedback is really important to us
  14. Is there anything else I can help you with?
  15. I can completely understand
  16. Thank you for remaining so positive
  17. You could consider…