It’s mypleasureThatwouldfrustrateme, tooYourfeedback isreallyimportant tousThank youforremainingso positiveI agreewithyouWhat wouldbe the bestoption foryou?You areabsolutelycorrectIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? IappreciateyourpatienceI’m sosorrythat’shappenedThankyou forletting usknowYou couldconsider…Thanks foryourvaluabletime andpatienceI cancompletelyunderstandI canhelp youwith thatThat’sabsolutelyunderstandable It’s mypleasureThatwouldfrustrateme, tooYourfeedback isreallyimportant tousThank youforremainingso positiveI agreewithyouWhat wouldbe the bestoption foryou?You areabsolutelycorrectIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? IappreciateyourpatienceI’m sosorrythat’shappenedThankyou forletting usknowYou couldconsider…Thanks foryourvaluabletime andpatienceI cancompletelyunderstandI canhelp youwith thatThat’sabsolutelyunderstandable 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It’s my pleasure
  2. That would frustrate me, too
  3. Your feedback is really important to us
  4. Thank you for remaining so positive
  5. I agree with you
  6. What would be the best option for you?
  7. You are absolutely correct
  8. If I were in your position, I'd feel the same way
  9. Is there anything else I can help you with?
  10. I appreciate your patience
  11. I’m so sorry that’s happened
  12. Thank you for letting us know
  13. You could consider…
  14. Thanks for your valuable time and patience
  15. I can completely understand
  16. I can help you with that
  17. That’s absolutely understandable