If I were inyourposition, I'dfeel thesame wayIappreciateyourpatienceWhat wouldbe the bestoption foryou?I agreewithyouIt’s mypleasureThankyou forletting usknowYou couldconsider…That’sabsolutelyunderstandable Yourfeedback isreallyimportant tousYou areabsolutelycorrectI’m sosorrythat’shappenedI canhelp youwith thatThanks foryourvaluabletime andpatienceThank youforremainingso positiveI cancompletelyunderstandThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? If I were inyourposition, I'dfeel thesame wayIappreciateyourpatienceWhat wouldbe the bestoption foryou?I agreewithyouIt’s mypleasureThankyou forletting usknowYou couldconsider…That’sabsolutelyunderstandable Yourfeedback isreallyimportant tousYou areabsolutelycorrectI’m sosorrythat’shappenedI canhelp youwith thatThanks foryourvaluabletime andpatienceThank youforremainingso positiveI cancompletelyunderstandThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I'd feel the same way
  2. I appreciate your patience
  3. What would be the best option for you?
  4. I agree with you
  5. It’s my pleasure
  6. Thank you for letting us know
  7. You could consider…
  8. That’s absolutely understandable
  9. Your feedback is really important to us
  10. You are absolutely correct
  11. I’m so sorry that’s happened
  12. I can help you with that
  13. Thanks for your valuable time and patience
  14. Thank you for remaining so positive
  15. I can completely understand
  16. That would frustrate me, too
  17. Is there anything else I can help you with?