IappreciateyourpatienceIs thereanythingelse I canhelp youwith? Thankyou forletting usknowThanks foryourvaluabletime andpatienceThank youforremainingso positiveYou areabsolutelycorrectYourfeedback isreallyimportant tousI canhelp youwith thatI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?That’sabsolutelyunderstandable If I were inyourposition, I'dfeel thesame wayIt’s mypleasureI agreewithyouThatwouldfrustrateme, tooI cancompletelyunderstandYou couldconsider…IappreciateyourpatienceIs thereanythingelse I canhelp youwith? Thankyou forletting usknowThanks foryourvaluabletime andpatienceThank youforremainingso positiveYou areabsolutelycorrectYourfeedback isreallyimportant tousI canhelp youwith thatI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?That’sabsolutelyunderstandable If I were inyourposition, I'dfeel thesame wayIt’s mypleasureI agreewithyouThatwouldfrustrateme, tooI cancompletelyunderstandYou couldconsider…

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I appreciate your patience
  2. Is there anything else I can help you with?
  3. Thank you for letting us know
  4. Thanks for your valuable time and patience
  5. Thank you for remaining so positive
  6. You are absolutely correct
  7. Your feedback is really important to us
  8. I can help you with that
  9. I’m so sorry that’s happened
  10. What would be the best option for you?
  11. That’s absolutely understandable
  12. If I were in your position, I'd feel the same way
  13. It’s my pleasure
  14. I agree with you
  15. That would frustrate me, too
  16. I can completely understand
  17. You could consider…