Thatwouldfrustrateme, tooI canhelp youwith thatI agreewithyouWhat wouldbe the bestoption foryou?IappreciateyourpatienceI cancompletelyunderstandThankyou forletting usknowThank youforremainingso positiveYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? You couldconsider…Thanks foryourvaluabletime andpatienceIf I were inyourposition, I'dfeel thesame wayIt’s mypleasureThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousI’m sosorrythat’shappenedThatwouldfrustrateme, tooI canhelp youwith thatI agreewithyouWhat wouldbe the bestoption foryou?IappreciateyourpatienceI cancompletelyunderstandThankyou forletting usknowThank youforremainingso positiveYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? You couldconsider…Thanks foryourvaluabletime andpatienceIf I were inyourposition, I'dfeel thesame wayIt’s mypleasureThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousI’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That would frustrate me, too
  2. I can help you with that
  3. I agree with you
  4. What would be the best option for you?
  5. I appreciate your patience
  6. I can completely understand
  7. Thank you for letting us know
  8. Thank you for remaining so positive
  9. You are absolutely correct
  10. Is there anything else I can help you with?
  11. You could consider…
  12. Thanks for your valuable time and patience
  13. If I were in your position, I'd feel the same way
  14. It’s my pleasure
  15. That’s absolutely understandable
  16. Your feedback is really important to us
  17. I’m so sorry that’s happened