I agreewithyouYou areabsolutelycorrectThatwouldfrustrateme, tooIt’s mypleasureI cancompletelyunderstandIs thereanythingelse I canhelp youwith? IappreciateyourpatienceYou couldconsider…What wouldbe the bestoption foryou?I’m sosorrythat’shappenedThanks foryourvaluabletime andpatienceIf I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable Thank youforremainingso positiveYourfeedback isreallyimportant tousThankyou forletting usknowI canhelp youwith thatI agreewithyouYou areabsolutelycorrectThatwouldfrustrateme, tooIt’s mypleasureI cancompletelyunderstandIs thereanythingelse I canhelp youwith? IappreciateyourpatienceYou couldconsider…What wouldbe the bestoption foryou?I’m sosorrythat’shappenedThanks foryourvaluabletime andpatienceIf I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable Thank youforremainingso positiveYourfeedback isreallyimportant tousThankyou forletting usknowI canhelp youwith that

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I agree with you
  2. You are absolutely correct
  3. That would frustrate me, too
  4. It’s my pleasure
  5. I can completely understand
  6. Is there anything else I can help you with?
  7. I appreciate your patience
  8. You could consider…
  9. What would be the best option for you?
  10. I’m so sorry that’s happened
  11. Thanks for your valuable time and patience
  12. If I were in your position, I'd feel the same way
  13. That’s absolutely understandable
  14. Thank you for remaining so positive
  15. Your feedback is really important to us
  16. Thank you for letting us know
  17. I can help you with that