It’s mypleasureWhat wouldbe the bestoption foryou?Thank youforremainingso positiveThankyou forletting usknowThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceIappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayThatwouldfrustrateme, tooI canhelp youwith thatYou couldconsider…Is thereanythingelse I canhelp youwith? I agreewithyouYou areabsolutelycorrectI’m sosorrythat’shappenedI cancompletelyunderstandIt’s mypleasureWhat wouldbe the bestoption foryou?Thank youforremainingso positiveThankyou forletting usknowThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceIappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayThatwouldfrustrateme, tooI canhelp youwith thatYou couldconsider…Is thereanythingelse I canhelp youwith? I agreewithyouYou areabsolutelycorrectI’m sosorrythat’shappenedI cancompletelyunderstand

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It’s my pleasure
  2. What would be the best option for you?
  3. Thank you for remaining so positive
  4. Thank you for letting us know
  5. That’s absolutely understandable
  6. Your feedback is really important to us
  7. Thanks for your valuable time and patience
  8. I appreciate your patience
  9. If I were in your position, I'd feel the same way
  10. That would frustrate me, too
  11. I can help you with that
  12. You could consider…
  13. Is there anything else I can help you with?
  14. I agree with you
  15. You are absolutely correct
  16. I’m so sorry that’s happened
  17. I can completely understand