Thatwouldfrustrateme, tooThank youforremainingso positiveI canhelp youwith thatThanks foryourvaluabletime andpatienceIs thereanythingelse I canhelp youwith? If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectIappreciateyourpatienceThat’sabsolutelyunderstandable Thankyou forletting usknowYou couldconsider…Yourfeedback isreallyimportant tousIt’s mypleasureWhat wouldbe the bestoption foryou?I’m sosorrythat’shappenedI agreewithyouI cancompletelyunderstandThatwouldfrustrateme, tooThank youforremainingso positiveI canhelp youwith thatThanks foryourvaluabletime andpatienceIs thereanythingelse I canhelp youwith? If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectIappreciateyourpatienceThat’sabsolutelyunderstandable Thankyou forletting usknowYou couldconsider…Yourfeedback isreallyimportant tousIt’s mypleasureWhat wouldbe the bestoption foryou?I’m sosorrythat’shappenedI agreewithyouI cancompletelyunderstand

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That would frustrate me, too
  2. Thank you for remaining so positive
  3. I can help you with that
  4. Thanks for your valuable time and patience
  5. Is there anything else I can help you with?
  6. If I were in your position, I'd feel the same way
  7. You are absolutely correct
  8. I appreciate your patience
  9. That’s absolutely understandable
  10. Thank you for letting us know
  11. You could consider…
  12. Your feedback is really important to us
  13. It’s my pleasure
  14. What would be the best option for you?
  15. I’m so sorry that’s happened
  16. I agree with you
  17. I can completely understand