Thanks foryourvaluabletime andpatienceI agreewithyouIappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayThatwouldfrustrateme, tooI cancompletelyunderstandI’m sosorrythat’shappenedYourfeedback isreallyimportant tousThank youforremainingso positiveI canhelp youwith thatYou areabsolutelycorrectYou couldconsider…Thankyou forletting usknowWhat wouldbe the bestoption foryou?That’sabsolutelyunderstandable Is thereanythingelse I canhelp youwith? It’s mypleasureThanks foryourvaluabletime andpatienceI agreewithyouIappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayThatwouldfrustrateme, tooI cancompletelyunderstandI’m sosorrythat’shappenedYourfeedback isreallyimportant tousThank youforremainingso positiveI canhelp youwith thatYou areabsolutelycorrectYou couldconsider…Thankyou forletting usknowWhat wouldbe the bestoption foryou?That’sabsolutelyunderstandable Is thereanythingelse I canhelp youwith? It’s mypleasure

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanks for your valuable time and patience
  2. I agree with you
  3. I appreciate your patience
  4. If I were in your position, I'd feel the same way
  5. That would frustrate me, too
  6. I can completely understand
  7. I’m so sorry that’s happened
  8. Your feedback is really important to us
  9. Thank you for remaining so positive
  10. I can help you with that
  11. You are absolutely correct
  12. You could consider…
  13. Thank you for letting us know
  14. What would be the best option for you?
  15. That’s absolutely understandable
  16. Is there anything else I can help you with?
  17. It’s my pleasure