It’s mypleasureThankyou forletting usknowIf I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable Thatwouldfrustrateme, tooYourfeedback isreallyimportant tousIappreciateyourpatienceI agreewithyouIs thereanythingelse I canhelp youwith? I’m sosorrythat’shappenedThank youforremainingso positiveYou couldconsider…What wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceI canhelp youwith thatYou areabsolutelycorrectI cancompletelyunderstandIt’s mypleasureThankyou forletting usknowIf I were inyourposition, I'dfeel thesame wayThat’sabsolutelyunderstandable Thatwouldfrustrateme, tooYourfeedback isreallyimportant tousIappreciateyourpatienceI agreewithyouIs thereanythingelse I canhelp youwith? I’m sosorrythat’shappenedThank youforremainingso positiveYou couldconsider…What wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceI canhelp youwith thatYou areabsolutelycorrectI cancompletelyunderstand

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It’s my pleasure
  2. Thank you for letting us know
  3. If I were in your position, I'd feel the same way
  4. That’s absolutely understandable
  5. That would frustrate me, too
  6. Your feedback is really important to us
  7. I appreciate your patience
  8. I agree with you
  9. Is there anything else I can help you with?
  10. I’m so sorry that’s happened
  11. Thank you for remaining so positive
  12. You could consider…
  13. What would be the best option for you?
  14. Thanks for your valuable time and patience
  15. I can help you with that
  16. You are absolutely correct
  17. I can completely understand