If I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?It’s mypleasureYou couldconsider…I cancompletelyunderstandIappreciateyourpatienceI canhelp youwith thatI agreewithyouThanks foryourvaluabletime andpatienceThankyou forletting usknowI’m sosorrythat’shappenedYou areabsolutelycorrectThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousIs thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooThank youforremainingso positiveIf I were inyourposition, I'dfeel thesame wayWhat wouldbe the bestoption foryou?It’s mypleasureYou couldconsider…I cancompletelyunderstandIappreciateyourpatienceI canhelp youwith thatI agreewithyouThanks foryourvaluabletime andpatienceThankyou forletting usknowI’m sosorrythat’shappenedYou areabsolutelycorrectThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousIs thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooThank youforremainingso positive

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I'd feel the same way
  2. What would be the best option for you?
  3. It’s my pleasure
  4. You could consider…
  5. I can completely understand
  6. I appreciate your patience
  7. I can help you with that
  8. I agree with you
  9. Thanks for your valuable time and patience
  10. Thank you for letting us know
  11. I’m so sorry that’s happened
  12. You are absolutely correct
  13. That’s absolutely understandable
  14. Your feedback is really important to us
  15. Is there anything else I can help you with?
  16. That would frustrate me, too
  17. Thank you for remaining so positive