Is thereanythingelse I canhelp youwith? It’s mypleasureIf I were inyourposition, I'dfeel thesame wayThank youforremainingso positiveYou couldconsider…I canhelp youwith thatThat’sabsolutelyunderstandable Thanks foryourvaluabletime andpatienceI cancompletelyunderstandI’m sosorrythat’shappenedThatwouldfrustrateme, tooWhat wouldbe the bestoption foryou?I agreewithyouIappreciateyourpatienceThankyou forletting usknowYou areabsolutelycorrectYourfeedback isreallyimportant tousIs thereanythingelse I canhelp youwith? It’s mypleasureIf I were inyourposition, I'dfeel thesame wayThank youforremainingso positiveYou couldconsider…I canhelp youwith thatThat’sabsolutelyunderstandable Thanks foryourvaluabletime andpatienceI cancompletelyunderstandI’m sosorrythat’shappenedThatwouldfrustrateme, tooWhat wouldbe the bestoption foryou?I agreewithyouIappreciateyourpatienceThankyou forletting usknowYou areabsolutelycorrectYourfeedback isreallyimportant tous

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there anything else I can help you with?
  2. It’s my pleasure
  3. If I were in your position, I'd feel the same way
  4. Thank you for remaining so positive
  5. You could consider…
  6. I can help you with that
  7. That’s absolutely understandable
  8. Thanks for your valuable time and patience
  9. I can completely understand
  10. I’m so sorry that’s happened
  11. That would frustrate me, too
  12. What would be the best option for you?
  13. I agree with you
  14. I appreciate your patience
  15. Thank you for letting us know
  16. You are absolutely correct
  17. Your feedback is really important to us