If I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectI agreewithyouWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? Thank youforremainingso positiveThatwouldfrustrateme, tooThanks foryourvaluabletime andpatienceIappreciateyourpatienceYou couldconsider…Yourfeedback isreallyimportant tousIt’s mypleasureI canhelp youwith thatThat’sabsolutelyunderstandable Thankyou forletting usknowI cancompletelyunderstandI’m sosorrythat’shappenedIf I were inyourposition, I'dfeel thesame wayYou areabsolutelycorrectI agreewithyouWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? Thank youforremainingso positiveThatwouldfrustrateme, tooThanks foryourvaluabletime andpatienceIappreciateyourpatienceYou couldconsider…Yourfeedback isreallyimportant tousIt’s mypleasureI canhelp youwith thatThat’sabsolutelyunderstandable Thankyou forletting usknowI cancompletelyunderstandI’m sosorrythat’shappened

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I'd feel the same way
  2. You are absolutely correct
  3. I agree with you
  4. What would be the best option for you?
  5. Is there anything else I can help you with?
  6. Thank you for remaining so positive
  7. That would frustrate me, too
  8. Thanks for your valuable time and patience
  9. I appreciate your patience
  10. You could consider…
  11. Your feedback is really important to us
  12. It’s my pleasure
  13. I can help you with that
  14. That’s absolutely understandable
  15. Thank you for letting us know
  16. I can completely understand
  17. I’m so sorry that’s happened