Thank youforremainingso positiveI agreewithyouIappreciateyourpatienceYou areabsolutelycorrectYourfeedback isreallyimportant tousI’m sosorrythat’shappenedThankyou forletting usknowThatwouldfrustrateme, tooThat’sabsolutelyunderstandable I cancompletelyunderstandThanks foryourvaluabletime andpatienceYou couldconsider…It’s mypleasureIf I were inyourposition, I'dfeel thesame wayI canhelp youwith thatWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? Thank youforremainingso positiveI agreewithyouIappreciateyourpatienceYou areabsolutelycorrectYourfeedback isreallyimportant tousI’m sosorrythat’shappenedThankyou forletting usknowThatwouldfrustrateme, tooThat’sabsolutelyunderstandable I cancompletelyunderstandThanks foryourvaluabletime andpatienceYou couldconsider…It’s mypleasureIf I were inyourposition, I'dfeel thesame wayI canhelp youwith thatWhat wouldbe the bestoption foryou?Is thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for remaining so positive
  2. I agree with you
  3. I appreciate your patience
  4. You are absolutely correct
  5. Your feedback is really important to us
  6. I’m so sorry that’s happened
  7. Thank you for letting us know
  8. That would frustrate me, too
  9. That’s absolutely understandable
  10. I can completely understand
  11. Thanks for your valuable time and patience
  12. You could consider…
  13. It’s my pleasure
  14. If I were in your position, I'd feel the same way
  15. I can help you with that
  16. What would be the best option for you?
  17. Is there anything else I can help you with?