If I were inyourposition, I'dfeel thesame wayI’m sosorrythat’shappenedThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? I canhelp youwith thatThankyou forletting usknowIappreciateyourpatienceYou areabsolutelycorrectI cancompletelyunderstandThat’sabsolutelyunderstandable Thank youforremainingso positiveThanks foryourvaluabletime andpatienceYou couldconsider…Yourfeedback isreallyimportant tousI agreewithyouWhat wouldbe the bestoption foryou?It’s mypleasureIf I were inyourposition, I'dfeel thesame wayI’m sosorrythat’shappenedThatwouldfrustrateme, tooIs thereanythingelse I canhelp youwith? I canhelp youwith thatThankyou forletting usknowIappreciateyourpatienceYou areabsolutelycorrectI cancompletelyunderstandThat’sabsolutelyunderstandable Thank youforremainingso positiveThanks foryourvaluabletime andpatienceYou couldconsider…Yourfeedback isreallyimportant tousI agreewithyouWhat wouldbe the bestoption foryou?It’s mypleasure

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I'd feel the same way
  2. I’m so sorry that’s happened
  3. That would frustrate me, too
  4. Is there anything else I can help you with?
  5. I can help you with that
  6. Thank you for letting us know
  7. I appreciate your patience
  8. You are absolutely correct
  9. I can completely understand
  10. That’s absolutely understandable
  11. Thank you for remaining so positive
  12. Thanks for your valuable time and patience
  13. You could consider…
  14. Your feedback is really important to us
  15. I agree with you
  16. What would be the best option for you?
  17. It’s my pleasure