I cancompletelyunderstandI’m sosorrythat’shappenedYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I canhelp youwith thatYourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceI agreewithyouThankyou forletting usknowIt’s mypleasureThatwouldfrustrateme, tooThank youforremainingso positiveYou couldconsider…That’sabsolutelyunderstandable IappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? I cancompletelyunderstandI’m sosorrythat’shappenedYou areabsolutelycorrectWhat wouldbe the bestoption foryou?I canhelp youwith thatYourfeedback isreallyimportant tousThanks foryourvaluabletime andpatienceI agreewithyouThankyou forletting usknowIt’s mypleasureThatwouldfrustrateme, tooThank youforremainingso positiveYou couldconsider…That’sabsolutelyunderstandable IappreciateyourpatienceIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? 

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can completely understand
  2. I’m so sorry that’s happened
  3. You are absolutely correct
  4. What would be the best option for you?
  5. I can help you with that
  6. Your feedback is really important to us
  7. Thanks for your valuable time and patience
  8. I agree with you
  9. Thank you for letting us know
  10. It’s my pleasure
  11. That would frustrate me, too
  12. Thank you for remaining so positive
  13. You could consider…
  14. That’s absolutely understandable
  15. I appreciate your patience
  16. If I were in your position, I'd feel the same way
  17. Is there anything else I can help you with?