I cancompletelyunderstandWhat wouldbe the bestoption foryou?If I were inyourposition, I'dfeel thesame wayI agreewithyouIappreciateyourpatienceThat’sabsolutelyunderstandable I’m sosorrythat’shappenedI canhelp youwith thatIs thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooThankyou forletting usknowIt’s mypleasureYou couldconsider…Yourfeedback isreallyimportant tousYou areabsolutelycorrectThanks foryourvaluabletime andpatienceThank youforremainingso positiveI cancompletelyunderstandWhat wouldbe the bestoption foryou?If I were inyourposition, I'dfeel thesame wayI agreewithyouIappreciateyourpatienceThat’sabsolutelyunderstandable I’m sosorrythat’shappenedI canhelp youwith thatIs thereanythingelse I canhelp youwith? Thatwouldfrustrateme, tooThankyou forletting usknowIt’s mypleasureYou couldconsider…Yourfeedback isreallyimportant tousYou areabsolutelycorrectThanks foryourvaluabletime andpatienceThank youforremainingso positive

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can completely understand
  2. What would be the best option for you?
  3. If I were in your position, I'd feel the same way
  4. I agree with you
  5. I appreciate your patience
  6. That’s absolutely understandable
  7. I’m so sorry that’s happened
  8. I can help you with that
  9. Is there anything else I can help you with?
  10. That would frustrate me, too
  11. Thank you for letting us know
  12. It’s my pleasure
  13. You could consider…
  14. Your feedback is really important to us
  15. You are absolutely correct
  16. Thanks for your valuable time and patience
  17. Thank you for remaining so positive