You couldconsider…I’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?I canhelp youwith thatThat’sabsolutelyunderstandable Thatwouldfrustrateme, tooThankyou forletting usknowThank youforremainingso positiveI agreewithyouIappreciateyourpatienceThanks foryourvaluabletime andpatienceI cancompletelyunderstandYourfeedback isreallyimportant tousIt’s mypleasureIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? You areabsolutelycorrectYou couldconsider…I’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?I canhelp youwith thatThat’sabsolutelyunderstandable Thatwouldfrustrateme, tooThankyou forletting usknowThank youforremainingso positiveI agreewithyouIappreciateyourpatienceThanks foryourvaluabletime andpatienceI cancompletelyunderstandYourfeedback isreallyimportant tousIt’s mypleasureIf I were inyourposition, I'dfeel thesame wayIs thereanythingelse I canhelp youwith? You areabsolutelycorrect

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You could consider…
  2. I’m so sorry that’s happened
  3. What would be the best option for you?
  4. I can help you with that
  5. That’s absolutely understandable
  6. That would frustrate me, too
  7. Thank you for letting us know
  8. Thank you for remaining so positive
  9. I agree with you
  10. I appreciate your patience
  11. Thanks for your valuable time and patience
  12. I can completely understand
  13. Your feedback is really important to us
  14. It’s my pleasure
  15. If I were in your position, I'd feel the same way
  16. Is there anything else I can help you with?
  17. You are absolutely correct