If I were inyourposition, I'dfeel thesame wayI cancompletelyunderstandIs thereanythingelse I canhelp youwith? I canhelp youwith thatThank youforremainingso positiveWhat wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceThat’sabsolutelyunderstandable You areabsolutelycorrectI agreewithyouThankyou forletting usknowThatwouldfrustrateme, tooIappreciateyourpatienceI’m sosorrythat’shappenedYou couldconsider…Yourfeedback isreallyimportant tousIt’s mypleasureIf I were inyourposition, I'dfeel thesame wayI cancompletelyunderstandIs thereanythingelse I canhelp youwith? I canhelp youwith thatThank youforremainingso positiveWhat wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceThat’sabsolutelyunderstandable You areabsolutelycorrectI agreewithyouThankyou forletting usknowThatwouldfrustrateme, tooIappreciateyourpatienceI’m sosorrythat’shappenedYou couldconsider…Yourfeedback isreallyimportant tousIt’s mypleasure

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If I were in your position, I'd feel the same way
  2. I can completely understand
  3. Is there anything else I can help you with?
  4. I can help you with that
  5. Thank you for remaining so positive
  6. What would be the best option for you?
  7. Thanks for your valuable time and patience
  8. That’s absolutely understandable
  9. You are absolutely correct
  10. I agree with you
  11. Thank you for letting us know
  12. That would frustrate me, too
  13. I appreciate your patience
  14. I’m so sorry that’s happened
  15. You could consider…
  16. Your feedback is really important to us
  17. It’s my pleasure