Is thereanythingelse I canhelp youwith? Thank youforremainingso positiveYourfeedback isreallyimportant tousThatwouldfrustrateme, tooYou couldconsider…Thanks foryourvaluabletime andpatienceI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayI’m sosorrythat’shappenedIt’s mypleasureThat’sabsolutelyunderstandable IappreciateyourpatienceI canhelp youwith thatWhat wouldbe the bestoption foryou?You areabsolutelycorrectI agreewithyouThankyou forletting usknowIs thereanythingelse I canhelp youwith? Thank youforremainingso positiveYourfeedback isreallyimportant tousThatwouldfrustrateme, tooYou couldconsider…Thanks foryourvaluabletime andpatienceI cancompletelyunderstandIf I were inyourposition, I'dfeel thesame wayI’m sosorrythat’shappenedIt’s mypleasureThat’sabsolutelyunderstandable IappreciateyourpatienceI canhelp youwith thatWhat wouldbe the bestoption foryou?You areabsolutelycorrectI agreewithyouThankyou forletting usknow

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Is there anything else I can help you with?
  2. Thank you for remaining so positive
  3. Your feedback is really important to us
  4. That would frustrate me, too
  5. You could consider…
  6. Thanks for your valuable time and patience
  7. I can completely understand
  8. If I were in your position, I'd feel the same way
  9. I’m so sorry that’s happened
  10. It’s my pleasure
  11. That’s absolutely understandable
  12. I appreciate your patience
  13. I can help you with that
  14. What would be the best option for you?
  15. You are absolutely correct
  16. I agree with you
  17. Thank you for letting us know