It’s mypleasureI cancompletelyunderstandThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousThankyou forletting usknowI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?You areabsolutelycorrectThank youforremainingso positiveI canhelp youwith thatI agreewithyouIf I were inyourposition, I'dfeel thesame wayThanks foryourvaluabletime andpatienceThatwouldfrustrateme, tooYou couldconsider…Is thereanythingelse I canhelp youwith? IappreciateyourpatienceIt’s mypleasureI cancompletelyunderstandThat’sabsolutelyunderstandable Yourfeedback isreallyimportant tousThankyou forletting usknowI’m sosorrythat’shappenedWhat wouldbe the bestoption foryou?You areabsolutelycorrectThank youforremainingso positiveI canhelp youwith thatI agreewithyouIf I were inyourposition, I'dfeel thesame wayThanks foryourvaluabletime andpatienceThatwouldfrustrateme, tooYou couldconsider…Is thereanythingelse I canhelp youwith? Iappreciateyourpatience

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It’s my pleasure
  2. I can completely understand
  3. That’s absolutely understandable
  4. Your feedback is really important to us
  5. Thank you for letting us know
  6. I’m so sorry that’s happened
  7. What would be the best option for you?
  8. You are absolutely correct
  9. Thank you for remaining so positive
  10. I can help you with that
  11. I agree with you
  12. If I were in your position, I'd feel the same way
  13. Thanks for your valuable time and patience
  14. That would frustrate me, too
  15. You could consider…
  16. Is there anything else I can help you with?
  17. I appreciate your patience