Thank youforremainingso positiveYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? If I were inyourposition, I'dfeel thesame wayYou couldconsider…It’s mypleasureI agreewithyouI canhelp youwith thatThat’sabsolutelyunderstandable I cancompletelyunderstandWhat wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousI’m sosorrythat’shappenedThankyou forletting usknowThatwouldfrustrateme, tooIappreciateyourpatienceThank youforremainingso positiveYou areabsolutelycorrectIs thereanythingelse I canhelp youwith? If I were inyourposition, I'dfeel thesame wayYou couldconsider…It’s mypleasureI agreewithyouI canhelp youwith thatThat’sabsolutelyunderstandable I cancompletelyunderstandWhat wouldbe the bestoption foryou?Thanks foryourvaluabletime andpatienceYourfeedback isreallyimportant tousI’m sosorrythat’shappenedThankyou forletting usknowThatwouldfrustrateme, tooIappreciateyourpatience

Empathy statements for contact centres BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for remaining so positive
  2. You are absolutely correct
  3. Is there anything else I can help you with?
  4. If I were in your position, I'd feel the same way
  5. You could consider…
  6. It’s my pleasure
  7. I agree with you
  8. I can help you with that
  9. That’s absolutely understandable
  10. I can completely understand
  11. What would be the best option for you?
  12. Thanks for your valuable time and patience
  13. Your feedback is really important to us
  14. I’m so sorry that’s happened
  15. Thank you for letting us know
  16. That would frustrate me, too
  17. I appreciate your patience