Hold iscold/ muteis BoldAssistedcoworkerwithdisputeSlowwwdown!!!"Yielded toconsumer"90%Adherencefor theweekPerfectAttendancefor 2 weeksEmpathystreakProcessedover 30Images ina weekPerfectcontactlog notesNOtardiesthis weekNocriticalErrorsSubmittedtimesheetbefore2pmProvidedgreateducationalknowledge tothe consumer90%ImageQAWent tolunch ontime forthe weekRecapSuperior92%QAPrompt inreportingexceptionsPerfectclosingon callsPerfectresolution inresolving theconsumersconcerns3- 100%ImageQA's100 %VoiceQA86%QA3-95%VoiceQA's4Pleasantriesin a Row,makes theQA glow Hold iscold/ muteis BoldAssistedcoworkerwithdisputeSlowwwdown!!!"Yielded toconsumer"90%Adherencefor theweekPerfectAttendancefor 2 weeksEmpathystreakProcessedover 30Images ina weekPerfectcontactlog notesNOtardiesthis weekNocriticalErrorsSubmittedtimesheetbefore2pmProvidedgreateducationalknowledge tothe consumer90%ImageQAWent tolunch ontime forthe weekRecapSuperior92%QAPrompt inreportingexceptionsPerfectclosingon callsPerfectresolution inresolving theconsumersconcerns3- 100%ImageQA's100 %VoiceQA86%QA3-95%VoiceQA's4Pleasantriesin a Row,makes theQA glow 

Game time/ NCTUE Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold is cold/ mute is Bold
  2. Assisted coworker with dispute
  3. Slowww down!!! "Yielded to consumer"
  4. 90% Adherence for the week
  5. Perfect Attendance for 2 weeks
  6. Empathy streak
  7. Processed over 30 Images in a week
  8. Perfect contact log notes
  9. NO tardies this week
  10. No critical Errors
  11. Submitted timesheet before 2pm
  12. Provided great educational knowledge to the consumer
  13. 90% Image QA
  14. Went to lunch on time for the week
  15. Recap Superior
  16. 92% QA
  17. Prompt in reporting exceptions
  18. Perfect closing on calls
  19. Perfect resolution in resolving the consumers concerns
  20. 3- 100% Image QA's
  21. 100 % Voice QA
  22. 86% QA
  23. 3-95% Voice QA's
  24. 4 Pleasantries in a Row, makes the QA glow