UnaccountedTime 1.5 orlessGreetedeachperson bytheir nameComplaintCaptureKudosCallThank youfor being avaluedclientPowerHourDigital1CallRecordingDisclosureDemonstrateEmpathy"It wasmypleasure"Walk ClientthroughverifyingpaymentDigital1 DeepLinkDocumentComplaintIunderstandDigital 1 -EmailInstructionsLost/StolenEricaOfferSurvey -Question1Awesomefeedbackfrom acustomerAbsolutelyRedeemOLB orMobileAppT2B88% orHigherOfferSurveyConfirmmailingaddressUnaccountedTime 1.5 orlessGreetedeachperson bytheir nameComplaintCaptureKudosCallThank youfor being avaluedclientPowerHourDigital1CallRecordingDisclosureDemonstrateEmpathy"It wasmypleasure"Walk ClientthroughverifyingpaymentDigital1 DeepLinkDocumentComplaintIunderstandDigital 1 -EmailInstructionsLost/StolenEricaOfferSurvey -Question1Awesomefeedbackfrom acustomerAbsolutelyRedeemOLB orMobileAppT2B88% orHigherOfferSurveyConfirmmailingaddress

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
B
4
O
5
B
6
N
7
I
8
N
9
G
10
G
11
B
12
O
13
G
14
I
15
G
16
N
17
I
18
O
19
O
20
I
21
B
22
B
23
N
24
G
  1. O-Unaccounted Time 1.5 or less
  2. I-Greeted each person by their name
  3. B-Complaint Capture
  4. O-Kudos Call
  5. B-Thank you for being a valued client
  6. N-Power Hour
  7. I-Digital 1
  8. N-Call Recording Disclosure
  9. G-Demonstrate Empathy
  10. G-"It was my pleasure"
  11. B-Walk Client through verifying payment
  12. O-Digital 1 Deep Link
  13. G-Document Complaint
  14. I-I understand
  15. G-Digital 1 - Email Instructions
  16. N-Lost/Stolen
  17. I-Erica
  18. O-Offer Survey - Question 1
  19. O-Awesome feedback from a customer
  20. I-Absolutely
  21. B-Redeem OLB or Mobile App
  22. B-T2B 88% or Higher
  23. N-Offer Survey
  24. G-Confirm mailing address