Walk ClientthroughverifyingpaymentDemonstrateEmpathyPowerHourRedeemOLB orMobileAppDigital1CallRecordingDisclosureDigital1 DeepLinkConfirmmailingaddressDocumentComplaintGreetedeachperson bytheir nameEricaAwesomefeedbackfrom acustomerDigital 1 -EmailInstructionsIunderstandThank youfor being avaluedclientUnaccountedTime 1.5 orlessLost/StolenAbsolutelyComplaintCaptureT2B88% orHigherOfferSurveyOfferSurvey -Question1"It wasmypleasure"KudosCallWalk ClientthroughverifyingpaymentDemonstrateEmpathyPowerHourRedeemOLB orMobileAppDigital1CallRecordingDisclosureDigital1 DeepLinkConfirmmailingaddressDocumentComplaintGreetedeachperson bytheir nameEricaAwesomefeedbackfrom acustomerDigital 1 -EmailInstructionsIunderstandThank youfor being avaluedclientUnaccountedTime 1.5 orlessLost/StolenAbsolutelyComplaintCaptureT2B88% orHigherOfferSurveyOfferSurvey -Question1"It wasmypleasure"KudosCall

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
B
5
I
6
N
7
O
8
G
9
G
10
I
11
I
12
O
13
G
14
I
15
B
16
O
17
N
18
I
19
B
20
B
21
N
22
O
23
G
24
O
  1. B-Walk Client through verifying payment
  2. G-Demonstrate Empathy
  3. N-Power Hour
  4. B-Redeem OLB or Mobile App
  5. I-Digital 1
  6. N-Call Recording Disclosure
  7. O-Digital 1 Deep Link
  8. G-Confirm mailing address
  9. G-Document Complaint
  10. I-Greeted each person by their name
  11. I-Erica
  12. O-Awesome feedback from a customer
  13. G-Digital 1 - Email Instructions
  14. I-I understand
  15. B-Thank you for being a valued client
  16. O-Unaccounted Time 1.5 or less
  17. N-Lost/Stolen
  18. I-Absolutely
  19. B-Complaint Capture
  20. B-T2B 88% or Higher
  21. N-Offer Survey
  22. O-Offer Survey - Question 1
  23. G-"It was my pleasure"
  24. O-Kudos Call