UnaccountedTime 1.5 orlessLost/StolenIunderstandDemonstrateEmpathyComplaintCaptureOfferSurvey -Question1T2B88% orHigherCallRecordingDisclosureDigital1DocumentComplaintKudosCallConfirmmailingaddressGreetedeachperson bytheir nameWalk ClientthroughverifyingpaymentPowerHourOfferSurveyEricaDigital1 DeepLink"It wasmypleasure"Digital 1 -EmailInstructionsAwesomefeedbackfrom acustomerRedeemOLB orMobileAppThank youfor being avaluedclientAbsolutelyUnaccountedTime 1.5 orlessLost/StolenIunderstandDemonstrateEmpathyComplaintCaptureOfferSurvey -Question1T2B88% orHigherCallRecordingDisclosureDigital1DocumentComplaintKudosCallConfirmmailingaddressGreetedeachperson bytheir nameWalk ClientthroughverifyingpaymentPowerHourOfferSurveyEricaDigital1 DeepLink"It wasmypleasure"Digital 1 -EmailInstructionsAwesomefeedbackfrom acustomerRedeemOLB orMobileAppThank youfor being avaluedclientAbsolutely

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
G
5
B
6
O
7
B
8
N
9
I
10
G
11
O
12
G
13
I
14
B
15
N
16
N
17
I
18
O
19
G
20
G
21
O
22
B
23
B
24
I
  1. O-Unaccounted Time 1.5 or less
  2. N-Lost/Stolen
  3. I-I understand
  4. G-Demonstrate Empathy
  5. B-Complaint Capture
  6. O-Offer Survey - Question 1
  7. B-T2B 88% or Higher
  8. N-Call Recording Disclosure
  9. I-Digital 1
  10. G-Document Complaint
  11. O-Kudos Call
  12. G-Confirm mailing address
  13. I-Greeted each person by their name
  14. B-Walk Client through verifying payment
  15. N-Power Hour
  16. N-Offer Survey
  17. I-Erica
  18. O-Digital 1 Deep Link
  19. G-"It was my pleasure"
  20. G-Digital 1 - Email Instructions
  21. O-Awesome feedback from a customer
  22. B-Redeem OLB or Mobile App
  23. B-Thank you for being a valued client
  24. I-Absolutely