CallRecordingDisclosureDigital1OfferSurvey -Question1Digital 1 -EmailInstructionsDocumentComplaintGreetedeachperson bytheir nameAwesomefeedbackfrom acustomerRedeemOLB orMobileAppComplaintCaptureAbsolutelyDigital1 DeepLinkPowerHour"It wasmypleasure"KudosCallThank youfor being avaluedclientT2B88% orHigherLost/StolenDemonstrateEmpathyEricaUnaccountedTime 1.5 orlessConfirmmailingaddressWalk ClientthroughverifyingpaymentOfferSurveyIunderstandCallRecordingDisclosureDigital1OfferSurvey -Question1Digital 1 -EmailInstructionsDocumentComplaintGreetedeachperson bytheir nameAwesomefeedbackfrom acustomerRedeemOLB orMobileAppComplaintCaptureAbsolutelyDigital1 DeepLinkPowerHour"It wasmypleasure"KudosCallThank youfor being avaluedclientT2B88% orHigherLost/StolenDemonstrateEmpathyEricaUnaccountedTime 1.5 orlessConfirmmailingaddressWalk ClientthroughverifyingpaymentOfferSurveyIunderstand

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
G
5
G
6
I
7
O
8
B
9
B
10
I
11
O
12
N
13
G
14
O
15
B
16
B
17
N
18
G
19
I
20
O
21
G
22
B
23
N
24
I
  1. N-Call Recording Disclosure
  2. I-Digital 1
  3. O-Offer Survey - Question 1
  4. G-Digital 1 - Email Instructions
  5. G-Document Complaint
  6. I-Greeted each person by their name
  7. O-Awesome feedback from a customer
  8. B-Redeem OLB or Mobile App
  9. B-Complaint Capture
  10. I-Absolutely
  11. O-Digital 1 Deep Link
  12. N-Power Hour
  13. G-"It was my pleasure"
  14. O-Kudos Call
  15. B-Thank you for being a valued client
  16. B-T2B 88% or Higher
  17. N-Lost/Stolen
  18. G-Demonstrate Empathy
  19. I-Erica
  20. O-Unaccounted Time 1.5 or less
  21. G-Confirm mailing address
  22. B-Walk Client through verifying payment
  23. N-Offer Survey
  24. I-I understand