EricaT2B88% orHigherAbsolutelyPowerHourCallRecordingDisclosureOfferSurveyDemonstrateEmpathyDigital1ConfirmmailingaddressKudosCallWalk ClientthroughverifyingpaymentThank youfor being avaluedclient"It wasmypleasure"Digital 1 -EmailInstructionsComplaintCaptureDocumentComplaintDigital1 DeepLinkOfferSurvey -Question1Lost/StolenRedeemOLB orMobileAppGreetedeachperson bytheir nameIunderstandUnaccountedTime 1.5 orlessAwesomefeedbackfrom acustomerEricaT2B88% orHigherAbsolutelyPowerHourCallRecordingDisclosureOfferSurveyDemonstrateEmpathyDigital1ConfirmmailingaddressKudosCallWalk ClientthroughverifyingpaymentThank youfor being avaluedclient"It wasmypleasure"Digital 1 -EmailInstructionsComplaintCaptureDocumentComplaintDigital1 DeepLinkOfferSurvey -Question1Lost/StolenRedeemOLB orMobileAppGreetedeachperson bytheir nameIunderstandUnaccountedTime 1.5 orlessAwesomefeedbackfrom acustomer

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
I
4
N
5
N
6
N
7
G
8
I
9
G
10
O
11
B
12
B
13
G
14
G
15
B
16
G
17
O
18
O
19
N
20
B
21
I
22
I
23
O
24
O
  1. I-Erica
  2. B-T2B 88% or Higher
  3. I-Absolutely
  4. N-Power Hour
  5. N-Call Recording Disclosure
  6. N-Offer Survey
  7. G-Demonstrate Empathy
  8. I-Digital 1
  9. G-Confirm mailing address
  10. O-Kudos Call
  11. B-Walk Client through verifying payment
  12. B-Thank you for being a valued client
  13. G-"It was my pleasure"
  14. G-Digital 1 - Email Instructions
  15. B-Complaint Capture
  16. G-Document Complaint
  17. O-Digital 1 Deep Link
  18. O-Offer Survey - Question 1
  19. N-Lost/Stolen
  20. B-Redeem OLB or Mobile App
  21. I-Greeted each person by their name
  22. I-I understand
  23. O-Unaccounted Time 1.5 or less
  24. O-Awesome feedback from a customer