Complaint Capture Unaccounted Time 1.5 or less Document Complaint Awesome feedback from a customer Erica Thank you for being a valued client Demonstrate Empathy T2B 88% or Higher Digital 1 - Email Instructions Call Recording Disclosure Confirm mailing address Digital 1 Deep Link Offer Survey - Question 1 Greeted each person by their name Lost/Stolen Power Hour Kudos Call Redeem OLB or Mobile App Walk Client through verifying payment Digital 1 Offer Survey Absolutely I understand "It was my pleasure" Complaint Capture Unaccounted Time 1.5 or less Document Complaint Awesome feedback from a customer Erica Thank you for being a valued client Demonstrate Empathy T2B 88% or Higher Digital 1 - Email Instructions Call Recording Disclosure Confirm mailing address Digital 1 Deep Link Offer Survey - Question 1 Greeted each person by their name Lost/Stolen Power Hour Kudos Call Redeem OLB or Mobile App Walk Client through verifying payment Digital 1 Offer Survey Absolutely I understand "It was my pleasure"
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Complaint Capture
O-Unaccounted Time 1.5 or less
G-Document Complaint
O-Awesome feedback from a customer
I-Erica
B-Thank you for being a valued client
G-Demonstrate Empathy
B-T2B 88% or
Higher
G-Digital 1 - Email Instructions
N-Call Recording Disclosure
G-Confirm mailing address
O-Digital 1 Deep Link
O-Offer Survey - Question 1
I-Greeted each person by their name
N-Lost/Stolen
N-Power Hour
O-Kudos Call
B-Redeem OLB or Mobile App
B-Walk Client through verifying payment
I-Digital 1
N-Offer Survey
I-Absolutely
I-I understand
G-"It was my pleasure"