DemonstrateEmpathyConfirmmailingaddressAbsolutelyComplaintCaptureEricaKudosCallDigital1Thank youfor being avaluedclientOfferSurveyRedeemOLB orMobileAppCallRecordingDisclosureDigital1 DeepLink"It wasmypleasure"IunderstandLost/StolenUnaccountedTime 1.5 orlessDigital 1 -EmailInstructionsPowerHourT2B88% orHigherOfferSurvey -Question1Greetedeachperson bytheir nameWalk ClientthroughverifyingpaymentAwesomefeedbackfrom acustomerDocumentComplaintDemonstrateEmpathyConfirmmailingaddressAbsolutelyComplaintCaptureEricaKudosCallDigital1Thank youfor being avaluedclientOfferSurveyRedeemOLB orMobileAppCallRecordingDisclosureDigital1 DeepLink"It wasmypleasure"IunderstandLost/StolenUnaccountedTime 1.5 orlessDigital 1 -EmailInstructionsPowerHourT2B88% orHigherOfferSurvey -Question1Greetedeachperson bytheir nameWalk ClientthroughverifyingpaymentAwesomefeedbackfrom acustomerDocumentComplaint

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
I
4
B
5
I
6
O
7
I
8
B
9
N
10
B
11
N
12
O
13
G
14
I
15
N
16
O
17
G
18
N
19
B
20
O
21
I
22
B
23
O
24
G
  1. G-Demonstrate Empathy
  2. G-Confirm mailing address
  3. I-Absolutely
  4. B-Complaint Capture
  5. I-Erica
  6. O-Kudos Call
  7. I-Digital 1
  8. B-Thank you for being a valued client
  9. N-Offer Survey
  10. B-Redeem OLB or Mobile App
  11. N-Call Recording Disclosure
  12. O-Digital 1 Deep Link
  13. G-"It was my pleasure"
  14. I-I understand
  15. N-Lost/Stolen
  16. O-Unaccounted Time 1.5 or less
  17. G-Digital 1 - Email Instructions
  18. N-Power Hour
  19. B-T2B 88% or Higher
  20. O-Offer Survey - Question 1
  21. I-Greeted each person by their name
  22. B-Walk Client through verifying payment
  23. O-Awesome feedback from a customer
  24. G-Document Complaint