Document Complaint Absolutely Walk Client through verifying payment Erica Lost/Stolen Digital 1 - Email Instructions Digital 1 Deep Link Thank you for being a valued client T2B 88% or Higher Complaint Capture I understand Greeted each person by their name Offer Survey - Question 1 Unaccounted Time 1.5 or less Redeem OLB or Mobile App Call Recording Disclosure Offer Survey Power Hour Digital 1 Awesome feedback from a customer "It was my pleasure" Demonstrate Empathy Confirm mailing address Kudos Call Document Complaint Absolutely Walk Client through verifying payment Erica Lost/Stolen Digital 1 - Email Instructions Digital 1 Deep Link Thank you for being a valued client T2B 88% or Higher Complaint Capture I understand Greeted each person by their name Offer Survey - Question 1 Unaccounted Time 1.5 or less Redeem OLB or Mobile App Call Recording Disclosure Offer Survey Power Hour Digital 1 Awesome feedback from a customer "It was my pleasure" Demonstrate Empathy Confirm mailing address Kudos Call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Document Complaint
I-Absolutely
B-Walk Client through verifying payment
I-Erica
N-Lost/Stolen
G-Digital 1 - Email Instructions
O-Digital 1 Deep Link
B-Thank you for being a valued client
B-T2B 88% or
Higher
B-Complaint Capture
I-I understand
I-Greeted each person by their name
O-Offer Survey - Question 1
O-Unaccounted Time 1.5 or less
B-Redeem OLB or Mobile App
N-Call Recording Disclosure
N-Offer Survey
N-Power Hour
I-Digital 1
O-Awesome feedback from a customer
G-"It was my pleasure"
G-Demonstrate Empathy
G-Confirm mailing address
O-Kudos Call