Walk ClientthroughverifyingpaymentCallRecordingDisclosureDocumentComplaintKudosCall"It wasmypleasure"RedeemOLB orMobileAppAbsolutelyDemonstrateEmpathyAwesomefeedbackfrom acustomerT2B88% orHigherEricaThank youfor being avaluedclientDigital1Digital1 DeepLinkOfferSurvey -Question1UnaccountedTime 1.5 orlessGreetedeachperson bytheir namePowerHourComplaintCaptureLost/StolenOfferSurveyDigital 1 -EmailInstructionsIunderstandConfirmmailingaddressWalk ClientthroughverifyingpaymentCallRecordingDisclosureDocumentComplaintKudosCall"It wasmypleasure"RedeemOLB orMobileAppAbsolutelyDemonstrateEmpathyAwesomefeedbackfrom acustomerT2B88% orHigherEricaThank youfor being avaluedclientDigital1Digital1 DeepLinkOfferSurvey -Question1UnaccountedTime 1.5 orlessGreetedeachperson bytheir namePowerHourComplaintCaptureLost/StolenOfferSurveyDigital 1 -EmailInstructionsIunderstandConfirmmailingaddress

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
O
5
G
6
B
7
I
8
G
9
O
10
B
11
I
12
B
13
I
14
O
15
O
16
O
17
I
18
N
19
B
20
N
21
N
22
G
23
I
24
G
  1. B-Walk Client through verifying payment
  2. N-Call Recording Disclosure
  3. G-Document Complaint
  4. O-Kudos Call
  5. G-"It was my pleasure"
  6. B-Redeem OLB or Mobile App
  7. I-Absolutely
  8. G-Demonstrate Empathy
  9. O-Awesome feedback from a customer
  10. B-T2B 88% or Higher
  11. I-Erica
  12. B-Thank you for being a valued client
  13. I-Digital 1
  14. O-Digital 1 Deep Link
  15. O-Offer Survey - Question 1
  16. O-Unaccounted Time 1.5 or less
  17. I-Greeted each person by their name
  18. N-Power Hour
  19. B-Complaint Capture
  20. N-Lost/Stolen
  21. N-Offer Survey
  22. G-Digital 1 - Email Instructions
  23. I-I understand
  24. G-Confirm mailing address