IunderstandDigital1 DeepLinkT2B88% orHigherLost/StolenWalk ClientthroughverifyingpaymentOfferSurvey -Question1ConfirmmailingaddressCallRecordingDisclosureAwesomefeedbackfrom acustomerOfferSurveyDocumentComplaintThank youfor being avaluedclientRedeemOLB orMobileAppDigital 1 -EmailInstructionsUnaccountedTime 1.5 orlessPowerHourAbsolutely"It wasmypleasure"EricaComplaintCaptureGreetedeachperson bytheir nameDigital1DemonstrateEmpathyKudosCallIunderstandDigital1 DeepLinkT2B88% orHigherLost/StolenWalk ClientthroughverifyingpaymentOfferSurvey -Question1ConfirmmailingaddressCallRecordingDisclosureAwesomefeedbackfrom acustomerOfferSurveyDocumentComplaintThank youfor being avaluedclientRedeemOLB orMobileAppDigital 1 -EmailInstructionsUnaccountedTime 1.5 orlessPowerHourAbsolutely"It wasmypleasure"EricaComplaintCaptureGreetedeachperson bytheir nameDigital1DemonstrateEmpathyKudosCall

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
N
5
B
6
O
7
G
8
N
9
O
10
N
11
G
12
B
13
B
14
G
15
O
16
N
17
I
18
G
19
I
20
B
21
I
22
I
23
G
24
O
  1. I-I understand
  2. O-Digital 1 Deep Link
  3. B-T2B 88% or Higher
  4. N-Lost/Stolen
  5. B-Walk Client through verifying payment
  6. O-Offer Survey - Question 1
  7. G-Confirm mailing address
  8. N-Call Recording Disclosure
  9. O-Awesome feedback from a customer
  10. N-Offer Survey
  11. G-Document Complaint
  12. B-Thank you for being a valued client
  13. B-Redeem OLB or Mobile App
  14. G-Digital 1 - Email Instructions
  15. O-Unaccounted Time 1.5 or less
  16. N-Power Hour
  17. I-Absolutely
  18. G-"It was my pleasure"
  19. I-Erica
  20. B-Complaint Capture
  21. I-Greeted each person by their name
  22. I-Digital 1
  23. G-Demonstrate Empathy
  24. O-Kudos Call