RedeemOLB orMobileAppConfirmmailingaddressGreetedeachperson bytheir namePowerHourKudosCallAbsolutelyOfferSurvey -Question1CallRecordingDisclosureDigital1Digital1 DeepLinkWalk ClientthroughverifyingpaymentOfferSurveyDocumentComplaint"It wasmypleasure"IunderstandLost/StolenEricaUnaccountedTime 1.5 orlessDigital 1 -EmailInstructionsComplaintCaptureT2B88% orHigherDemonstrateEmpathyAwesomefeedbackfrom acustomerThank youfor being avaluedclientRedeemOLB orMobileAppConfirmmailingaddressGreetedeachperson bytheir namePowerHourKudosCallAbsolutelyOfferSurvey -Question1CallRecordingDisclosureDigital1Digital1 DeepLinkWalk ClientthroughverifyingpaymentOfferSurveyDocumentComplaint"It wasmypleasure"IunderstandLost/StolenEricaUnaccountedTime 1.5 orlessDigital 1 -EmailInstructionsComplaintCaptureT2B88% orHigherDemonstrateEmpathyAwesomefeedbackfrom acustomerThank youfor being avaluedclient

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
N
5
O
6
I
7
O
8
N
9
I
10
O
11
B
12
N
13
G
14
G
15
I
16
N
17
I
18
O
19
G
20
B
21
B
22
G
23
O
24
B
  1. B-Redeem OLB or Mobile App
  2. G-Confirm mailing address
  3. I-Greeted each person by their name
  4. N-Power Hour
  5. O-Kudos Call
  6. I-Absolutely
  7. O-Offer Survey - Question 1
  8. N-Call Recording Disclosure
  9. I-Digital 1
  10. O-Digital 1 Deep Link
  11. B-Walk Client through verifying payment
  12. N-Offer Survey
  13. G-Document Complaint
  14. G-"It was my pleasure"
  15. I-I understand
  16. N-Lost/Stolen
  17. I-Erica
  18. O-Unaccounted Time 1.5 or less
  19. G-Digital 1 - Email Instructions
  20. B-Complaint Capture
  21. B-T2B 88% or Higher
  22. G-Demonstrate Empathy
  23. O-Awesome feedback from a customer
  24. B-Thank you for being a valued client