ComplaintCaptureUnaccountedTime 1.5 orlessDocumentComplaintAwesomefeedbackfrom acustomerEricaThank youfor being avaluedclientDemonstrateEmpathyT2B88% orHigherDigital 1 -EmailInstructionsCallRecordingDisclosureConfirmmailingaddressDigital1 DeepLinkOfferSurvey -Question1Greetedeachperson bytheir nameLost/StolenPowerHourKudosCallRedeemOLB orMobileAppWalk ClientthroughverifyingpaymentDigital1OfferSurveyAbsolutelyIunderstand"It wasmypleasure"ComplaintCaptureUnaccountedTime 1.5 orlessDocumentComplaintAwesomefeedbackfrom acustomerEricaThank youfor being avaluedclientDemonstrateEmpathyT2B88% orHigherDigital 1 -EmailInstructionsCallRecordingDisclosureConfirmmailingaddressDigital1 DeepLinkOfferSurvey -Question1Greetedeachperson bytheir nameLost/StolenPowerHourKudosCallRedeemOLB orMobileAppWalk ClientthroughverifyingpaymentDigital1OfferSurveyAbsolutelyIunderstand"It wasmypleasure"

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
O
5
I
6
B
7
G
8
B
9
G
10
N
11
G
12
O
13
O
14
I
15
N
16
N
17
O
18
B
19
B
20
I
21
N
22
I
23
I
24
G
  1. B-Complaint Capture
  2. O-Unaccounted Time 1.5 or less
  3. G-Document Complaint
  4. O-Awesome feedback from a customer
  5. I-Erica
  6. B-Thank you for being a valued client
  7. G-Demonstrate Empathy
  8. B-T2B 88% or Higher
  9. G-Digital 1 - Email Instructions
  10. N-Call Recording Disclosure
  11. G-Confirm mailing address
  12. O-Digital 1 Deep Link
  13. O-Offer Survey - Question 1
  14. I-Greeted each person by their name
  15. N-Lost/Stolen
  16. N-Power Hour
  17. O-Kudos Call
  18. B-Redeem OLB or Mobile App
  19. B-Walk Client through verifying payment
  20. I-Digital 1
  21. N-Offer Survey
  22. I-Absolutely
  23. I-I understand
  24. G-"It was my pleasure"