T2B88% orHigherUnaccountedTime 1.5 orlessDemonstrateEmpathyOfferSurvey -Question1Digital1Awesomefeedbackfrom acustomerDigital 1 -EmailInstructionsDocumentComplaint"It wasmypleasure"RedeemOLB orMobileAppGreetedeachperson bytheir nameIunderstandComplaintCaptureDigital1 DeepLinkLost/StolenCallRecordingDisclosureAbsolutelyThank youfor being avaluedclientWalk ClientthroughverifyingpaymentKudosCallConfirmmailingaddressPowerHourEricaOfferSurveyT2B88% orHigherUnaccountedTime 1.5 orlessDemonstrateEmpathyOfferSurvey -Question1Digital1Awesomefeedbackfrom acustomerDigital 1 -EmailInstructionsDocumentComplaint"It wasmypleasure"RedeemOLB orMobileAppGreetedeachperson bytheir nameIunderstandComplaintCaptureDigital1 DeepLinkLost/StolenCallRecordingDisclosureAbsolutelyThank youfor being avaluedclientWalk ClientthroughverifyingpaymentKudosCallConfirmmailingaddressPowerHourEricaOfferSurvey

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
O
5
I
6
O
7
G
8
G
9
G
10
B
11
I
12
I
13
B
14
O
15
N
16
N
17
I
18
B
19
B
20
O
21
G
22
N
23
I
24
N
  1. B-T2B 88% or Higher
  2. O-Unaccounted Time 1.5 or less
  3. G-Demonstrate Empathy
  4. O-Offer Survey - Question 1
  5. I-Digital 1
  6. O-Awesome feedback from a customer
  7. G-Digital 1 - Email Instructions
  8. G-Document Complaint
  9. G-"It was my pleasure"
  10. B-Redeem OLB or Mobile App
  11. I-Greeted each person by their name
  12. I-I understand
  13. B-Complaint Capture
  14. O-Digital 1 Deep Link
  15. N-Lost/Stolen
  16. N-Call Recording Disclosure
  17. I-Absolutely
  18. B-Thank you for being a valued client
  19. B-Walk Client through verifying payment
  20. O-Kudos Call
  21. G-Confirm mailing address
  22. N-Power Hour
  23. I-Erica
  24. N-Offer Survey