AbsolutelyOfferSurveyThank youfor being avaluedclientRedeemOLB orMobileAppEricaDemonstrateEmpathyComplaintCaptureDocumentComplaintPowerHourOfferSurvey -Question1KudosCallCallRecordingDisclosureDigital 1 -EmailInstructionsDigital1Awesomefeedbackfrom acustomerConfirmmailingaddressDigital1 DeepLink"It wasmypleasure"T2B88% orHigherWalk ClientthroughverifyingpaymentUnaccountedTime 1.5 orlessIunderstandGreetedeachperson bytheir nameLost/StolenAbsolutelyOfferSurveyThank youfor being avaluedclientRedeemOLB orMobileAppEricaDemonstrateEmpathyComplaintCaptureDocumentComplaintPowerHourOfferSurvey -Question1KudosCallCallRecordingDisclosureDigital 1 -EmailInstructionsDigital1Awesomefeedbackfrom acustomerConfirmmailingaddressDigital1 DeepLink"It wasmypleasure"T2B88% orHigherWalk ClientthroughverifyingpaymentUnaccountedTime 1.5 orlessIunderstandGreetedeachperson bytheir nameLost/Stolen

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
B
5
I
6
G
7
B
8
G
9
N
10
O
11
O
12
N
13
G
14
I
15
O
16
G
17
O
18
G
19
B
20
B
21
O
22
I
23
I
24
N
  1. I-Absolutely
  2. N-Offer Survey
  3. B-Thank you for being a valued client
  4. B-Redeem OLB or Mobile App
  5. I-Erica
  6. G-Demonstrate Empathy
  7. B-Complaint Capture
  8. G-Document Complaint
  9. N-Power Hour
  10. O-Offer Survey - Question 1
  11. O-Kudos Call
  12. N-Call Recording Disclosure
  13. G-Digital 1 - Email Instructions
  14. I-Digital 1
  15. O-Awesome feedback from a customer
  16. G-Confirm mailing address
  17. O-Digital 1 Deep Link
  18. G-"It was my pleasure"
  19. B-T2B 88% or Higher
  20. B-Walk Client through verifying payment
  21. O-Unaccounted Time 1.5 or less
  22. I-I understand
  23. I-Greeted each person by their name
  24. N-Lost/Stolen