DocumentComplaintAbsolutelyWalk ClientthroughverifyingpaymentEricaLost/StolenDigital 1 -EmailInstructionsDigital1 DeepLinkThank youfor being avaluedclientT2B88% orHigherComplaintCaptureIunderstandGreetedeachperson bytheir nameOfferSurvey -Question1UnaccountedTime 1.5 orlessRedeemOLB orMobileAppCallRecordingDisclosureOfferSurveyPowerHourDigital1Awesomefeedbackfrom acustomer"It wasmypleasure"DemonstrateEmpathyConfirmmailingaddressKudosCallDocumentComplaintAbsolutelyWalk ClientthroughverifyingpaymentEricaLost/StolenDigital 1 -EmailInstructionsDigital1 DeepLinkThank youfor being avaluedclientT2B88% orHigherComplaintCaptureIunderstandGreetedeachperson bytheir nameOfferSurvey -Question1UnaccountedTime 1.5 orlessRedeemOLB orMobileAppCallRecordingDisclosureOfferSurveyPowerHourDigital1Awesomefeedbackfrom acustomer"It wasmypleasure"DemonstrateEmpathyConfirmmailingaddressKudosCall

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
B
4
I
5
N
6
G
7
O
8
B
9
B
10
B
11
I
12
I
13
O
14
O
15
B
16
N
17
N
18
N
19
I
20
O
21
G
22
G
23
G
24
O
  1. G-Document Complaint
  2. I-Absolutely
  3. B-Walk Client through verifying payment
  4. I-Erica
  5. N-Lost/Stolen
  6. G-Digital 1 - Email Instructions
  7. O-Digital 1 Deep Link
  8. B-Thank you for being a valued client
  9. B-T2B 88% or Higher
  10. B-Complaint Capture
  11. I-I understand
  12. I-Greeted each person by their name
  13. O-Offer Survey - Question 1
  14. O-Unaccounted Time 1.5 or less
  15. B-Redeem OLB or Mobile App
  16. N-Call Recording Disclosure
  17. N-Offer Survey
  18. N-Power Hour
  19. I-Digital 1
  20. O-Awesome feedback from a customer
  21. G-"It was my pleasure"
  22. G-Demonstrate Empathy
  23. G-Confirm mailing address
  24. O-Kudos Call