Awesomefeedbackfrom acustomerThank youfor being avaluedclient"It wasmypleasure"DocumentComplaintDigital1PowerHourAbsolutelyRedeemOLB orMobileAppUnaccountedTime 1.5 orlessGreetedeachperson bytheir nameConfirmmailingaddressOfferSurveyEricaDemonstrateEmpathyWalk ClientthroughverifyingpaymentCallRecordingDisclosureIunderstandT2B88% orHigherDigital1 DeepLinkKudosCallComplaintCaptureDigital 1 -EmailInstructionsLost/StolenOfferSurvey -Question1Awesomefeedbackfrom acustomerThank youfor being avaluedclient"It wasmypleasure"DocumentComplaintDigital1PowerHourAbsolutelyRedeemOLB orMobileAppUnaccountedTime 1.5 orlessGreetedeachperson bytheir nameConfirmmailingaddressOfferSurveyEricaDemonstrateEmpathyWalk ClientthroughverifyingpaymentCallRecordingDisclosureIunderstandT2B88% orHigherDigital1 DeepLinkKudosCallComplaintCaptureDigital 1 -EmailInstructionsLost/StolenOfferSurvey -Question1

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
G
4
G
5
I
6
N
7
I
8
B
9
O
10
I
11
G
12
N
13
I
14
G
15
B
16
N
17
I
18
B
19
O
20
O
21
B
22
G
23
N
24
O
  1. O-Awesome feedback from a customer
  2. B-Thank you for being a valued client
  3. G-"It was my pleasure"
  4. G-Document Complaint
  5. I-Digital 1
  6. N-Power Hour
  7. I-Absolutely
  8. B-Redeem OLB or Mobile App
  9. O-Unaccounted Time 1.5 or less
  10. I-Greeted each person by their name
  11. G-Confirm mailing address
  12. N-Offer Survey
  13. I-Erica
  14. G-Demonstrate Empathy
  15. B-Walk Client through verifying payment
  16. N-Call Recording Disclosure
  17. I-I understand
  18. B-T2B 88% or Higher
  19. O-Digital 1 Deep Link
  20. O-Kudos Call
  21. B-Complaint Capture
  22. G-Digital 1 - Email Instructions
  23. N-Lost/Stolen
  24. O-Offer Survey - Question 1