RedeemOLB orMobileAppUnaccountedTime 1.5 orlessT2B88% orHigherLost/StolenAbsolutelyConfirmmailingaddress"It wasmypleasure"Digital1DocumentComplaintOfferSurvey -Question1OfferSurveyEricaCallRecordingDisclosureKudosCallDigital 1 -EmailInstructionsDemonstrateEmpathyPowerHourGreetedeachperson bytheir nameWalk ClientthroughverifyingpaymentThank youfor being avaluedclientAwesomefeedbackfrom acustomerIunderstandComplaintCaptureDigital1 DeepLinkRedeemOLB orMobileAppUnaccountedTime 1.5 orlessT2B88% orHigherLost/StolenAbsolutelyConfirmmailingaddress"It wasmypleasure"Digital1DocumentComplaintOfferSurvey -Question1OfferSurveyEricaCallRecordingDisclosureKudosCallDigital 1 -EmailInstructionsDemonstrateEmpathyPowerHourGreetedeachperson bytheir nameWalk ClientthroughverifyingpaymentThank youfor being avaluedclientAwesomefeedbackfrom acustomerIunderstandComplaintCaptureDigital1 DeepLink

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
B
4
N
5
I
6
G
7
G
8
I
9
G
10
O
11
N
12
I
13
N
14
O
15
G
16
G
17
N
18
I
19
B
20
B
21
O
22
I
23
B
24
O
  1. B-Redeem OLB or Mobile App
  2. O-Unaccounted Time 1.5 or less
  3. B-T2B 88% or Higher
  4. N-Lost/Stolen
  5. I-Absolutely
  6. G-Confirm mailing address
  7. G-"It was my pleasure"
  8. I-Digital 1
  9. G-Document Complaint
  10. O-Offer Survey - Question 1
  11. N-Offer Survey
  12. I-Erica
  13. N-Call Recording Disclosure
  14. O-Kudos Call
  15. G-Digital 1 - Email Instructions
  16. G-Demonstrate Empathy
  17. N-Power Hour
  18. I-Greeted each person by their name
  19. B-Walk Client through verifying payment
  20. B-Thank you for being a valued client
  21. O-Awesome feedback from a customer
  22. I-I understand
  23. B-Complaint Capture
  24. O-Digital 1 Deep Link