Awesomefeedbackfrom acustomerPowerHourDigital1 DeepLinkT2B88% orHigher"It wasmypleasure"UnaccountedTime 1.5 orlessRedeemOLB orMobileAppAbsolutelyDocumentComplaintLost/StolenDigital1Digital 1 -EmailInstructionsGreetedeachperson bytheir nameOfferSurvey -Question1ComplaintCaptureEricaConfirmmailingaddressKudosCallThank youfor being avaluedclientOfferSurveyCallRecordingDisclosureWalk ClientthroughverifyingpaymentIunderstandDemonstrateEmpathyAwesomefeedbackfrom acustomerPowerHourDigital1 DeepLinkT2B88% orHigher"It wasmypleasure"UnaccountedTime 1.5 orlessRedeemOLB orMobileAppAbsolutelyDocumentComplaintLost/StolenDigital1Digital 1 -EmailInstructionsGreetedeachperson bytheir nameOfferSurvey -Question1ComplaintCaptureEricaConfirmmailingaddressKudosCallThank youfor being avaluedclientOfferSurveyCallRecordingDisclosureWalk ClientthroughverifyingpaymentIunderstandDemonstrateEmpathy

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
O
4
B
5
G
6
O
7
B
8
I
9
G
10
N
11
I
12
G
13
I
14
O
15
B
16
I
17
G
18
O
19
B
20
N
21
N
22
B
23
I
24
G
  1. O-Awesome feedback from a customer
  2. N-Power Hour
  3. O-Digital 1 Deep Link
  4. B-T2B 88% or Higher
  5. G-"It was my pleasure"
  6. O-Unaccounted Time 1.5 or less
  7. B-Redeem OLB or Mobile App
  8. I-Absolutely
  9. G-Document Complaint
  10. N-Lost/Stolen
  11. I-Digital 1
  12. G-Digital 1 - Email Instructions
  13. I-Greeted each person by their name
  14. O-Offer Survey - Question 1
  15. B-Complaint Capture
  16. I-Erica
  17. G-Confirm mailing address
  18. O-Kudos Call
  19. B-Thank you for being a valued client
  20. N-Offer Survey
  21. N-Call Recording Disclosure
  22. B-Walk Client through verifying payment
  23. I-I understand
  24. G-Demonstrate Empathy