ComplaintCaptureAbsolutely"It wasmypleasure"Digital1IunderstandGreetedeachperson bytheir nameWalk ClientthroughverifyingpaymentDemonstrateEmpathyDigital1 DeepLinkOfferSurvey -Question1Thank youfor being avaluedclientKudosCallEricaT2B88% orHigherPowerHourDocumentComplaintAwesomefeedbackfrom acustomerUnaccountedTime 1.5 orlessConfirmmailingaddressDigital 1 -EmailInstructionsOfferSurveyCallRecordingDisclosureLost/StolenRedeemOLB orMobileAppComplaintCaptureAbsolutely"It wasmypleasure"Digital1IunderstandGreetedeachperson bytheir nameWalk ClientthroughverifyingpaymentDemonstrateEmpathyDigital1 DeepLinkOfferSurvey -Question1Thank youfor being avaluedclientKudosCallEricaT2B88% orHigherPowerHourDocumentComplaintAwesomefeedbackfrom acustomerUnaccountedTime 1.5 orlessConfirmmailingaddressDigital 1 -EmailInstructionsOfferSurveyCallRecordingDisclosureLost/StolenRedeemOLB orMobileApp

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
G
4
I
5
I
6
I
7
B
8
G
9
O
10
O
11
B
12
O
13
I
14
B
15
N
16
G
17
O
18
O
19
G
20
G
21
N
22
N
23
N
24
B
  1. B-Complaint Capture
  2. I-Absolutely
  3. G-"It was my pleasure"
  4. I-Digital 1
  5. I-I understand
  6. I-Greeted each person by their name
  7. B-Walk Client through verifying payment
  8. G-Demonstrate Empathy
  9. O-Digital 1 Deep Link
  10. O-Offer Survey - Question 1
  11. B-Thank you for being a valued client
  12. O-Kudos Call
  13. I-Erica
  14. B-T2B 88% or Higher
  15. N-Power Hour
  16. G-Document Complaint
  17. O-Awesome feedback from a customer
  18. O-Unaccounted Time 1.5 or less
  19. G-Confirm mailing address
  20. G-Digital 1 - Email Instructions
  21. N-Offer Survey
  22. N-Call Recording Disclosure
  23. N-Lost/Stolen
  24. B-Redeem OLB or Mobile App