Walk ClientthroughverifyingpaymentDemonstrateEmpathyDigital1ConfirmmailingaddressCallRecordingDisclosureDigital1 DeepLinkIunderstandAwesomefeedbackfrom acustomerOfferSurveyOfferSurvey -Question1DocumentComplaint"It wasmypleasure"Digital 1 -EmailInstructionsUnaccountedTime 1.5 orlessComplaintCaptureGreetedeachperson bytheir namePowerHourRedeemOLB orMobileAppAbsolutelyThank youfor being avaluedclientKudosCallLost/StolenEricaT2B88% orHigherWalk ClientthroughverifyingpaymentDemonstrateEmpathyDigital1ConfirmmailingaddressCallRecordingDisclosureDigital1 DeepLinkIunderstandAwesomefeedbackfrom acustomerOfferSurveyOfferSurvey -Question1DocumentComplaint"It wasmypleasure"Digital 1 -EmailInstructionsUnaccountedTime 1.5 orlessComplaintCaptureGreetedeachperson bytheir namePowerHourRedeemOLB orMobileAppAbsolutelyThank youfor being avaluedclientKudosCallLost/StolenEricaT2B88% orHigher

Raising Bar on Client Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
G
5
N
6
O
7
I
8
O
9
N
10
O
11
G
12
G
13
G
14
O
15
B
16
I
17
N
18
B
19
I
20
B
21
O
22
N
23
I
24
B
  1. B-Walk Client through verifying payment
  2. G-Demonstrate Empathy
  3. I-Digital 1
  4. G-Confirm mailing address
  5. N-Call Recording Disclosure
  6. O-Digital 1 Deep Link
  7. I-I understand
  8. O-Awesome feedback from a customer
  9. N-Offer Survey
  10. O-Offer Survey - Question 1
  11. G-Document Complaint
  12. G-"It was my pleasure"
  13. G-Digital 1 - Email Instructions
  14. O-Unaccounted Time 1.5 or less
  15. B-Complaint Capture
  16. I-Greeted each person by their name
  17. N-Power Hour
  18. B-Redeem OLB or Mobile App
  19. I-Absolutely
  20. B-Thank you for being a valued client
  21. O-Kudos Call
  22. N-Lost/Stolen
  23. I-Erica
  24. B-T2B 88% or Higher