Find Ways to Add Value Do the Right Thing Be Customer Obsessed Be Proactive Be Clear, Upfront & Honest Use Good Judgment Offer Options & Work Towards Solutions Safeguard Clients & Our Business Take Responsibility & Set Expectations Always Follow Up Be Welcoming & Use Names Show You Care Be Inclusive Anticipate Needds Show Respect Build Lasting Relationships Attentive, Engaged, Friendly Keep Your Cool Exceed Expectations Make Personal Connections Own Customer Issues Listen & Understand Needs Escalate Issues When Needed Establish Trust Always Be Curteous & Professional Go Above & Beyond Support the Community Thank Everyone Treat Everyone with Fairness & Dignity Find Ways to Add Value Do the Right Thing Be Customer Obsessed Be Proactive Be Clear, Upfront & Honest Use Good Judgment Offer Options & Work Towards Solutions Safeguard Clients & Our Business Take Responsibility & Set Expectations Always Follow Up Be Welcoming & Use Names Show You Care Be Inclusive Anticipate Needds Show Respect Build Lasting Relationships Attentive, Engaged, Friendly Keep Your Cool Exceed Expectations Make Personal Connections Own Customer Issues Listen & Understand Needs Escalate Issues When Needed Establish Trust Always Be Curteous & Professional Go Above & Beyond Support the Community Thank Everyone Treat Everyone with Fairness & Dignity
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Find Ways to Add Value
G-Do the Right Thing
N-Be Customer Obsessed
N-Be Proactive
G-Be Clear, Upfront & Honest
G-Use Good Judgment
O-Offer Options & Work Towards Solutions
G-Safeguard Clients & Our Business
O-Take Responsibility & Set Expectations
O-Always Follow Up
B-Be Welcoming & Use Names
O-Show You Care
G-Be Inclusive
N-Anticipate Needds
B-Show Respect
I-Build Lasting Relationships
B-Attentive, Engaged, Friendly
B-Keep Your Cool
N-Exceed Expectations
I-Make Personal Connections
O-Own Customer Issues
I-Listen & Understand Needs
O-Escalate Issues When Needed
I-Establish Trust
B-Always Be Curteous & Professional
N-Go Above & Beyond
I-Support the Community
B-Thank Everyone
G-Treat Everyone with Fairness & Dignity