Always Follow Up Establish Trust Build Lasting Relationships Escalate Issues When Needed Always Be Curteous & Professional Be Customer Obsessed Safeguard Clients & Our Business Listen & Understand Needs Find Ways to Add Value Exceed Expectations Attentive, Engaged, Friendly Make Personal Connections Show Respect Support the Community Thank Everyone Take Responsibility & Set Expectations Be Proactive Be Clear, Upfront & Honest Offer Options & Work Towards Solutions Be Inclusive Be Welcoming & Use Names Anticipate Needds Treat Everyone with Fairness & Dignity Go Above & Beyond Use Good Judgment Show You Care Own Customer Issues Do the Right Thing Keep Your Cool Always Follow Up Establish Trust Build Lasting Relationships Escalate Issues When Needed Always Be Curteous & Professional Be Customer Obsessed Safeguard Clients & Our Business Listen & Understand Needs Find Ways to Add Value Exceed Expectations Attentive, Engaged, Friendly Make Personal Connections Show Respect Support the Community Thank Everyone Take Responsibility & Set Expectations Be Proactive Be Clear, Upfront & Honest Offer Options & Work Towards Solutions Be Inclusive Be Welcoming & Use Names Anticipate Needds Treat Everyone with Fairness & Dignity Go Above & Beyond Use Good Judgment Show You Care Own Customer Issues Do the Right Thing Keep Your Cool
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Always Follow Up
I-Establish Trust
I-Build Lasting Relationships
O-Escalate Issues When Needed
B-Always Be Curteous & Professional
N-Be Customer Obsessed
G-Safeguard Clients & Our Business
I-Listen & Understand Needs
I-Find Ways to Add Value
N-Exceed Expectations
B-Attentive, Engaged, Friendly
I-Make Personal Connections
B-Show Respect
I-Support the Community
B-Thank Everyone
O-Take Responsibility & Set Expectations
N-Be Proactive
G-Be Clear, Upfront & Honest
O-Offer Options & Work Towards Solutions
G-Be Inclusive
B-Be Welcoming & Use Names
N-Anticipate Needds
G-Treat Everyone with Fairness & Dignity
N-Go Above & Beyond
G-Use Good Judgment
O-Show You Care
O-Own Customer Issues
G-Do the Right Thing
B-Keep Your Cool