Be Clear, Upfront & Honest Use Good Judgment Support the Community Offer Options & Work Towards Solutions Exceed Expectations Establish Trust Treat Everyone with Fairness & Dignity Attentive, Engaged, Friendly Find Ways to Add Value Show Respect Be Proactive Escalate Issues When Needed Build Lasting Relationships Do the Right Thing Thank Everyone Own Customer Issues Always Follow Up Show You Care Be Inclusive Go Above & Beyond Anticipate Needds Listen & Understand Needs Be Customer Obsessed Make Personal Connections Be Welcoming & Use Names Always Be Curteous & Professional Keep Your Cool Take Responsibility & Set Expectations Safeguard Clients & Our Business Be Clear, Upfront & Honest Use Good Judgment Support the Community Offer Options & Work Towards Solutions Exceed Expectations Establish Trust Treat Everyone with Fairness & Dignity Attentive, Engaged, Friendly Find Ways to Add Value Show Respect Be Proactive Escalate Issues When Needed Build Lasting Relationships Do the Right Thing Thank Everyone Own Customer Issues Always Follow Up Show You Care Be Inclusive Go Above & Beyond Anticipate Needds Listen & Understand Needs Be Customer Obsessed Make Personal Connections Be Welcoming & Use Names Always Be Curteous & Professional Keep Your Cool Take Responsibility & Set Expectations Safeguard Clients & Our Business
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Be Clear, Upfront & Honest
G-Use Good Judgment
I-Support the Community
O-Offer Options & Work Towards Solutions
N-Exceed Expectations
I-Establish Trust
G-Treat Everyone with Fairness & Dignity
B-Attentive, Engaged, Friendly
I-Find Ways to Add Value
B-Show Respect
N-Be Proactive
O-Escalate Issues When Needed
I-Build Lasting Relationships
G-Do the Right Thing
B-Thank Everyone
O-Own Customer Issues
O-Always Follow Up
O-Show You Care
G-Be Inclusive
N-Go Above & Beyond
N-Anticipate Needds
I-Listen & Understand Needs
N-Be Customer Obsessed
I-Make Personal Connections
B-Be Welcoming & Use Names
B-Always Be Curteous & Professional
B-Keep Your Cool
O-Take Responsibility & Set Expectations
G-Safeguard Clients & Our Business