Attentive, Engaged, Friendly Anticipate Needds Safeguard Clients & Our Business Be Welcoming & Use Names Find Ways to Add Value Use Good Judgment Listen & Understand Needs Own Customer Issues Keep Your Cool Be Proactive Go Above & Beyond Establish Trust Make Personal Connections Exceed Expectations Take Responsibility & Set Expectations Build Lasting Relationships Always Follow Up Offer Options & Work Towards Solutions Escalate Issues When Needed Show Respect Always Be Curteous & Professional Be Clear, Upfront & Honest Do the Right Thing Show You Care Be Customer Obsessed Be Inclusive Support the Community Treat Everyone with Fairness & Dignity Thank Everyone Attentive, Engaged, Friendly Anticipate Needds Safeguard Clients & Our Business Be Welcoming & Use Names Find Ways to Add Value Use Good Judgment Listen & Understand Needs Own Customer Issues Keep Your Cool Be Proactive Go Above & Beyond Establish Trust Make Personal Connections Exceed Expectations Take Responsibility & Set Expectations Build Lasting Relationships Always Follow Up Offer Options & Work Towards Solutions Escalate Issues When Needed Show Respect Always Be Curteous & Professional Be Clear, Upfront & Honest Do the Right Thing Show You Care Be Customer Obsessed Be Inclusive Support the Community Treat Everyone with Fairness & Dignity Thank Everyone
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Attentive, Engaged, Friendly
N-Anticipate Needds
G-Safeguard Clients & Our Business
B-Be Welcoming & Use Names
I-Find Ways to Add Value
G-Use Good Judgment
I-Listen & Understand Needs
O-Own Customer Issues
B-Keep Your Cool
N-Be Proactive
N-Go Above & Beyond
I-Establish Trust
I-Make Personal Connections
N-Exceed Expectations
O-Take Responsibility & Set Expectations
I-Build Lasting Relationships
O-Always Follow Up
O-Offer Options & Work Towards Solutions
O-Escalate Issues When Needed
B-Show Respect
B-Always Be Curteous & Professional
G-Be Clear, Upfront & Honest
G-Do the Right Thing
O-Show You Care
N-Be Customer Obsessed
G-Be Inclusive
I-Support the Community
G-Treat Everyone with Fairness & Dignity
B-Thank Everyone