Attentive, Engaged, Friendly Own Customer Issues Anticipate Needds Exceed Expectations Take Responsibility & Set Expectations Be Welcoming & Use Names Be Clear, Upfront & Honest Support the Community Escalate Issues When Needed Offer Options & Work Towards Solutions Show You Care Make Personal Connections Treat Everyone with Fairness & Dignity Listen & Understand Needs Do the Right Thing Always Follow Up Be Customer Obsessed Be Inclusive Establish Trust Show Respect Safeguard Clients & Our Business Use Good Judgment Be Proactive Always Be Curteous & Professional Find Ways to Add Value Thank Everyone Go Above & Beyond Keep Your Cool Build Lasting Relationships Attentive, Engaged, Friendly Own Customer Issues Anticipate Needds Exceed Expectations Take Responsibility & Set Expectations Be Welcoming & Use Names Be Clear, Upfront & Honest Support the Community Escalate Issues When Needed Offer Options & Work Towards Solutions Show You Care Make Personal Connections Treat Everyone with Fairness & Dignity Listen & Understand Needs Do the Right Thing Always Follow Up Be Customer Obsessed Be Inclusive Establish Trust Show Respect Safeguard Clients & Our Business Use Good Judgment Be Proactive Always Be Curteous & Professional Find Ways to Add Value Thank Everyone Go Above & Beyond Keep Your Cool Build Lasting Relationships
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Attentive, Engaged, Friendly
O-Own Customer Issues
N-Anticipate Needds
N-Exceed Expectations
O-Take Responsibility & Set Expectations
B-Be Welcoming & Use Names
G-Be Clear, Upfront & Honest
I-Support the Community
O-Escalate Issues When Needed
O-Offer Options & Work Towards Solutions
O-Show You Care
I-Make Personal Connections
G-Treat Everyone with Fairness & Dignity
I-Listen & Understand Needs
G-Do the Right Thing
O-Always Follow Up
N-Be Customer Obsessed
G-Be Inclusive
I-Establish Trust
B-Show Respect
G-Safeguard Clients & Our Business
G-Use Good Judgment
N-Be Proactive
B-Always Be Curteous & Professional
I-Find Ways to Add Value
B-Thank Everyone
N-Go Above & Beyond
B-Keep Your Cool
I-Build Lasting Relationships