Own Customer Issues Build Lasting Relationships Do the Right Thing Thank Everyone Make Personal Connections Exceed Expectations Be Welcoming & Use Names Always Follow Up Go Above & Beyond Be Proactive Take Responsibility & Set Expectations Show You Care Attentive, Engaged, Friendly Be Customer Obsessed Safeguard Clients & Our Business Be Inclusive Always Be Curteous & Professional Escalate Issues When Needed Support the Community Anticipate Needds Find Ways to Add Value Establish Trust Keep Your Cool Treat Everyone with Fairness & Dignity Be Clear, Upfront & Honest Offer Options & Work Towards Solutions Show Respect Use Good Judgment Listen & Understand Needs Own Customer Issues Build Lasting Relationships Do the Right Thing Thank Everyone Make Personal Connections Exceed Expectations Be Welcoming & Use Names Always Follow Up Go Above & Beyond Be Proactive Take Responsibility & Set Expectations Show You Care Attentive, Engaged, Friendly Be Customer Obsessed Safeguard Clients & Our Business Be Inclusive Always Be Curteous & Professional Escalate Issues When Needed Support the Community Anticipate Needds Find Ways to Add Value Establish Trust Keep Your Cool Treat Everyone with Fairness & Dignity Be Clear, Upfront & Honest Offer Options & Work Towards Solutions Show Respect Use Good Judgment Listen & Understand Needs
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Own Customer Issues
I-Build Lasting Relationships
G-Do the Right Thing
B-Thank Everyone
I-Make Personal Connections
N-Exceed Expectations
B-Be Welcoming & Use Names
O-Always Follow Up
N-Go Above & Beyond
N-Be Proactive
O-Take Responsibility & Set Expectations
O-Show You Care
B-Attentive, Engaged, Friendly
N-Be Customer Obsessed
G-Safeguard Clients & Our Business
G-Be Inclusive
B-Always Be Curteous & Professional
O-Escalate Issues When Needed
I-Support the Community
N-Anticipate Needds
I-Find Ways to Add Value
I-Establish Trust
B-Keep Your Cool
G-Treat Everyone with Fairness & Dignity
G-Be Clear, Upfront & Honest
O-Offer Options & Work Towards Solutions
B-Show Respect
G-Use Good Judgment
I-Listen & Understand Needs