Safeguard Clients & Our Business Do the Right Thing Be Proactive Establish Trust Be Customer Obsessed Go Above & Beyond Anticipate Needds Offer Options & Work Towards Solutions Be Inclusive Show Respect Make Personal Connections Show You Care Attentive, Engaged, Friendly Be Clear, Upfront & Honest Use Good Judgment Be Welcoming & Use Names Escalate Issues When Needed Support the Community Exceed Expectations Own Customer Issues Keep Your Cool Always Follow Up Take Responsibility & Set Expectations Treat Everyone with Fairness & Dignity Always Be Curteous & Professional Find Ways to Add Value Build Lasting Relationships Thank Everyone Listen & Understand Needs Safeguard Clients & Our Business Do the Right Thing Be Proactive Establish Trust Be Customer Obsessed Go Above & Beyond Anticipate Needds Offer Options & Work Towards Solutions Be Inclusive Show Respect Make Personal Connections Show You Care Attentive, Engaged, Friendly Be Clear, Upfront & Honest Use Good Judgment Be Welcoming & Use Names Escalate Issues When Needed Support the Community Exceed Expectations Own Customer Issues Keep Your Cool Always Follow Up Take Responsibility & Set Expectations Treat Everyone with Fairness & Dignity Always Be Curteous & Professional Find Ways to Add Value Build Lasting Relationships Thank Everyone Listen & Understand Needs
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Safeguard Clients & Our Business
G-Do the Right Thing
N-Be Proactive
I-Establish Trust
N-Be Customer Obsessed
N-Go Above & Beyond
N-Anticipate Needds
O-Offer Options & Work Towards Solutions
G-Be Inclusive
B-Show Respect
I-Make Personal Connections
O-Show You Care
B-Attentive, Engaged, Friendly
G-Be Clear, Upfront & Honest
G-Use Good Judgment
B-Be Welcoming & Use Names
O-Escalate Issues When Needed
I-Support the Community
N-Exceed Expectations
O-Own Customer Issues
B-Keep Your Cool
O-Always Follow Up
O-Take Responsibility & Set Expectations
G-Treat Everyone with Fairness & Dignity
B-Always Be Curteous & Professional
I-Find Ways to Add Value
I-Build Lasting Relationships
B-Thank Everyone
I-Listen & Understand Needs