Always Be Curteous & Professional Support the Community Listen & Understand Needs Take Responsibility & Set Expectations Be Welcoming & Use Names Own Customer Issues Safeguard Clients & Our Business Establish Trust Make Personal Connections Find Ways to Add Value Use Good Judgment Attentive, Engaged, Friendly Be Clear, Upfront & Honest Be Inclusive Show You Care Do the Right Thing Treat Everyone with Fairness & Dignity Escalate Issues When Needed Keep Your Cool Be Customer Obsessed Be Proactive Offer Options & Work Towards Solutions Build Lasting Relationships Always Follow Up Exceed Expectations Go Above & Beyond Show Respect Thank Everyone Anticipate Needds Always Be Curteous & Professional Support the Community Listen & Understand Needs Take Responsibility & Set Expectations Be Welcoming & Use Names Own Customer Issues Safeguard Clients & Our Business Establish Trust Make Personal Connections Find Ways to Add Value Use Good Judgment Attentive, Engaged, Friendly Be Clear, Upfront & Honest Be Inclusive Show You Care Do the Right Thing Treat Everyone with Fairness & Dignity Escalate Issues When Needed Keep Your Cool Be Customer Obsessed Be Proactive Offer Options & Work Towards Solutions Build Lasting Relationships Always Follow Up Exceed Expectations Go Above & Beyond Show Respect Thank Everyone Anticipate Needds
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Always Be Curteous & Professional
I-Support the Community
I-Listen & Understand Needs
O-Take Responsibility & Set Expectations
B-Be Welcoming & Use Names
O-Own Customer Issues
G-Safeguard Clients & Our Business
I-Establish Trust
I-Make Personal Connections
I-Find Ways to Add Value
G-Use Good Judgment
B-Attentive, Engaged, Friendly
G-Be Clear, Upfront & Honest
G-Be Inclusive
O-Show You Care
G-Do the Right Thing
G-Treat Everyone with Fairness & Dignity
O-Escalate Issues When Needed
B-Keep Your Cool
N-Be Customer Obsessed
N-Be Proactive
O-Offer Options & Work Towards Solutions
I-Build Lasting Relationships
O-Always Follow Up
N-Exceed Expectations
N-Go Above & Beyond
B-Show Respect
B-Thank Everyone
N-Anticipate Needds