Listen &UnderstandNeedsSupport theCommunityExceedExpectationsDo theRightThingBeCustomerObsessedMakePersonalConnectionsAlwaysFollowUpEscalateIssuesWhenNeededBe Clear,Upfront& HonestTreatEveryonewithFairness &DignityFindWays toAdd ValueShowYouCareBeWelcoming& UseNamesTakeResponsibility& SetExpectationsBuild LastingRelationshipsAlways BeCurteous &ProfessionalGoAbove &BeyondEstablishTrustAttentive,Engaged,FriendlyOwnCustomerIssuesBeProactiveBeInclusiveAnticipateNeeddsKeepYourCoolOfferOptions &WorkTowardsSolutionsUseGoodJudgmentThankEveryoneShowRespectSafeguardClients &OurBusinessListen &UnderstandNeedsSupport theCommunityExceedExpectationsDo theRightThingBeCustomerObsessedMakePersonalConnectionsAlwaysFollowUpEscalateIssuesWhenNeededBe Clear,Upfront& HonestTreatEveryonewithFairness &DignityFindWays toAdd ValueShowYouCareBeWelcoming& UseNamesTakeResponsibility& SetExpectationsBuild LastingRelationshipsAlways BeCurteous &ProfessionalGoAbove &BeyondEstablishTrustAttentive,Engaged,FriendlyOwnCustomerIssuesBeProactiveBeInclusiveAnticipateNeeddsKeepYourCoolOfferOptions &WorkTowardsSolutionsUseGoodJudgmentThankEveryoneShowRespectSafeguardClients &OurBusiness

Five Keys Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
G
5
N
6
I
7
O
8
O
9
G
10
G
11
I
12
O
13
B
14
O
15
I
16
B
17
N
18
I
19
B
20
O
21
N
22
G
23
N
24
B
25
O
26
G
27
B
28
B
29
G
  1. I-Listen & Understand Needs
  2. I-Support the Community
  3. N-Exceed Expectations
  4. G-Do the Right Thing
  5. N-Be Customer Obsessed
  6. I-Make Personal Connections
  7. O-Always Follow Up
  8. O-Escalate Issues When Needed
  9. G-Be Clear, Upfront & Honest
  10. G-Treat Everyone with Fairness & Dignity
  11. I-Find Ways to Add Value
  12. O-Show You Care
  13. B-Be Welcoming & Use Names
  14. O-Take Responsibility & Set Expectations
  15. I-Build Lasting Relationships
  16. B-Always Be Curteous & Professional
  17. N-Go Above & Beyond
  18. I-Establish Trust
  19. B-Attentive, Engaged, Friendly
  20. O-Own Customer Issues
  21. N-Be Proactive
  22. G-Be Inclusive
  23. N-Anticipate Needds
  24. B-Keep Your Cool
  25. O-Offer Options & Work Towards Solutions
  26. G-Use Good Judgment
  27. B-Thank Everyone
  28. B-Show Respect
  29. G-Safeguard Clients & Our Business