Temp activated a card Updated a phone number Customer Thanked you Submitted a limit increase request V2V call Answered VA question Gave Account Application status Refund Check Status Locate a Direct Deposit Made a customer's day Updated address Resolved the issue De- escalated a call Account closure - Fraud call Reset PIN Laughed with a customer Stop Pre- auth Elevated Savings inquiry Submitted WU request Initiated a dispute Used Confluence Request copy of Bank Statement Cancelled a card Discussed Migration Temp activated a card Updated a phone number Customer Thanked you Submitted a limit increase request V2V call Answered VA question Gave Account Application status Refund Check Status Locate a Direct Deposit Made a customer's day Updated address Resolved the issue De- escalated a call Account closure - Fraud call Reset PIN Laughed with a customer Stop Pre- auth Elevated Savings inquiry Submitted WU request Initiated a dispute Used Confluence Request copy of Bank Statement Cancelled a card Discussed Migration
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Temp activated a card
Updated a phone number
Customer Thanked you
Submitted a limit increase request
V2V call
Answered VA question
Gave Account Application status
Refund Check Status
Locate a Direct Deposit
Made a customer's day
Updated address
Resolved the issue
De-escalated a call
Account closure - Fraud call
Reset PIN
Laughed with a customer
Stop Pre-auth
Elevated Savings inquiry
Submitted WU request
Initiated a dispute
Used Confluence
Request copy of Bank Statement
Cancelled a card
Discussed Migration