Customer Thanked you Submitted a limit increase request De- escalated a call Initiated a dispute Account closure - Fraud call Refund Check Status Reset PIN Made a customer's day Resolved the issue Updated address Stop Pre- auth Locate a Direct Deposit Laughed with a customer Cancelled a card Request copy of Bank Statement Used Confluence Answered VA question Discussed Migration Temp activated a card Updated a phone number Elevated Savings inquiry V2V call Gave Account Application status Submitted WU request Customer Thanked you Submitted a limit increase request De- escalated a call Initiated a dispute Account closure - Fraud call Refund Check Status Reset PIN Made a customer's day Resolved the issue Updated address Stop Pre- auth Locate a Direct Deposit Laughed with a customer Cancelled a card Request copy of Bank Statement Used Confluence Answered VA question Discussed Migration Temp activated a card Updated a phone number Elevated Savings inquiry V2V call Gave Account Application status Submitted WU request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Customer Thanked you
Submitted a limit increase request
De-escalated a call
Initiated a dispute
Account closure - Fraud call
Refund Check Status
Reset PIN
Made a customer's day
Resolved the issue
Updated address
Stop Pre-auth
Locate a Direct Deposit
Laughed with a customer
Cancelled a card
Request copy of Bank Statement
Used Confluence
Answered VA question
Discussed Migration
Temp activated a card
Updated a phone number
Elevated Savings inquiry
V2V call
Gave Account Application status
Submitted WU request