InitiatedadisputeStopPre-authRequestcopy ofBankStatementCancelleda cardDe-escalateda callSubmitteda limitincreaserequestUpdateda phonenumberUpdatedaddressAccountclosure -Fraud callV2VcallCustomerThankedyouUsedConfluenceResetPINLaughedwith acustomerLocate aDirectDepositAnsweredVAquestionDiscussedMigrationResolvedthe issueGaveAccountApplicationstatusElevatedSavingsinquiryRefundCheckStatusTempactivateda cardSubmittedWUrequestMade acustomer'sdayInitiatedadisputeStopPre-authRequestcopy ofBankStatementCancelleda cardDe-escalateda callSubmitteda limitincreaserequestUpdateda phonenumberUpdatedaddressAccountclosure -Fraud callV2VcallCustomerThankedyouUsedConfluenceResetPINLaughedwith acustomerLocate aDirectDepositAnsweredVAquestionDiscussedMigrationResolvedthe issueGaveAccountApplicationstatusElevatedSavingsinquiryRefundCheckStatusTempactivateda cardSubmittedWUrequestMade acustomer'sday

Team Slay-it Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Initiated a dispute
  2. Stop Pre-auth
  3. Request copy of Bank Statement
  4. Cancelled a card
  5. De-escalated a call
  6. Submitted a limit increase request
  7. Updated a phone number
  8. Updated address
  9. Account closure - Fraud call
  10. V2V call
  11. Customer Thanked you
  12. Used Confluence
  13. Reset PIN
  14. Laughed with a customer
  15. Locate a Direct Deposit
  16. Answered VA question
  17. Discussed Migration
  18. Resolved the issue
  19. Gave Account Application status
  20. Elevated Savings inquiry
  21. Refund Check Status
  22. Temp activated a card
  23. Submitted WU request
  24. Made a customer's day