SubmittedWUrequestUpdateda phonenumberRefundCheckStatusElevatedSavingsinquiryLaughedwith acustomerCancelleda cardDiscussedMigrationTempactivateda cardLocate aDirectDepositResolvedthe issueV2VcallInitiatedadisputeSubmitteda limitincreaserequestUpdatedaddressAccountclosure -Fraud callResetPINGaveAccountApplicationstatusMade acustomer'sdayStopPre-authRequestcopy ofBankStatementAnsweredVAquestionUsedConfluenceCustomerThankedyouDe-escalateda callSubmittedWUrequestUpdateda phonenumberRefundCheckStatusElevatedSavingsinquiryLaughedwith acustomerCancelleda cardDiscussedMigrationTempactivateda cardLocate aDirectDepositResolvedthe issueV2VcallInitiatedadisputeSubmitteda limitincreaserequestUpdatedaddressAccountclosure -Fraud callResetPINGaveAccountApplicationstatusMade acustomer'sdayStopPre-authRequestcopy ofBankStatementAnsweredVAquestionUsedConfluenceCustomerThankedyouDe-escalateda call

Team Slay-it Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted WU request
  2. Updated a phone number
  3. Refund Check Status
  4. Elevated Savings inquiry
  5. Laughed with a customer
  6. Cancelled a card
  7. Discussed Migration
  8. Temp activated a card
  9. Locate a Direct Deposit
  10. Resolved the issue
  11. V2V call
  12. Initiated a dispute
  13. Submitted a limit increase request
  14. Updated address
  15. Account closure - Fraud call
  16. Reset PIN
  17. Gave Account Application status
  18. Made a customer's day
  19. Stop Pre-auth
  20. Request copy of Bank Statement
  21. Answered VA question
  22. Used Confluence
  23. Customer Thanked you
  24. De-escalated a call