Laughedwith acustomerUpdatedaddressDe-escalateda callRequestcopy ofBankStatementResetPINUsedConfluenceLocate aDirectDepositAccountclosure -Fraud callGaveAccountApplicationstatusAnsweredVAquestionDiscussedMigrationRefundCheckStatusMade acustomer'sdayTempactivateda cardSubmittedWUrequestV2VcallResolvedthe issueCustomerThankedyouStopPre-authElevatedSavingsinquiryInitiatedadisputeUpdateda phonenumberSubmitteda limitincreaserequestCancelleda cardLaughedwith acustomerUpdatedaddressDe-escalateda callRequestcopy ofBankStatementResetPINUsedConfluenceLocate aDirectDepositAccountclosure -Fraud callGaveAccountApplicationstatusAnsweredVAquestionDiscussedMigrationRefundCheckStatusMade acustomer'sdayTempactivateda cardSubmittedWUrequestV2VcallResolvedthe issueCustomerThankedyouStopPre-authElevatedSavingsinquiryInitiatedadisputeUpdateda phonenumberSubmitteda limitincreaserequestCancelleda card

Team Slay-it Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Laughed with a customer
  2. Updated address
  3. De-escalated a call
  4. Request copy of Bank Statement
  5. Reset PIN
  6. Used Confluence
  7. Locate a Direct Deposit
  8. Account closure - Fraud call
  9. Gave Account Application status
  10. Answered VA question
  11. Discussed Migration
  12. Refund Check Status
  13. Made a customer's day
  14. Temp activated a card
  15. Submitted WU request
  16. V2V call
  17. Resolved the issue
  18. Customer Thanked you
  19. Stop Pre-auth
  20. Elevated Savings inquiry
  21. Initiated a dispute
  22. Updated a phone number
  23. Submitted a limit increase request
  24. Cancelled a card