InitiatedadisputeMade acustomer'sdayUpdateda phonenumberCustomerThankedyouLocate aDirectDepositStopPre-authSubmitteda limitincreaserequestDe-escalateda callCancelleda cardElevatedSavingsinquiryAccountclosure -Fraud callV2VcallLaughedwith acustomerUsedConfluenceUpdatedaddressResetPINGaveAccountApplicationstatusRequestcopy ofBankStatementDiscussedMigrationTempactivateda cardRefundCheckStatusResolvedthe issueSubmittedWUrequestAnsweredVAquestionInitiatedadisputeMade acustomer'sdayUpdateda phonenumberCustomerThankedyouLocate aDirectDepositStopPre-authSubmitteda limitincreaserequestDe-escalateda callCancelleda cardElevatedSavingsinquiryAccountclosure -Fraud callV2VcallLaughedwith acustomerUsedConfluenceUpdatedaddressResetPINGaveAccountApplicationstatusRequestcopy ofBankStatementDiscussedMigrationTempactivateda cardRefundCheckStatusResolvedthe issueSubmittedWUrequestAnsweredVAquestion

Team Slay-it Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Initiated a dispute
  2. Made a customer's day
  3. Updated a phone number
  4. Customer Thanked you
  5. Locate a Direct Deposit
  6. Stop Pre-auth
  7. Submitted a limit increase request
  8. De-escalated a call
  9. Cancelled a card
  10. Elevated Savings inquiry
  11. Account closure - Fraud call
  12. V2V call
  13. Laughed with a customer
  14. Used Confluence
  15. Updated address
  16. Reset PIN
  17. Gave Account Application status
  18. Request copy of Bank Statement
  19. Discussed Migration
  20. Temp activated a card
  21. Refund Check Status
  22. Resolved the issue
  23. Submitted WU request
  24. Answered VA question