InitiatedadisputeStopPre-authTempactivateda cardAnsweredVAquestionUsedConfluenceLocate aDirectDepositMade acustomer'sdayRequestcopy ofBankStatementDe-escalateda callDiscussedMigrationAccountclosure -Fraud callSubmittedWUrequestLaughedwith acustomerSubmitteda limitincreaserequestUpdatedaddressCancelleda cardResolvedthe issueUpdateda phonenumberRefundCheckStatusCustomerThankedyouGaveAccountApplicationstatusV2VcallResetPINElevatedSavingsinquiryInitiatedadisputeStopPre-authTempactivateda cardAnsweredVAquestionUsedConfluenceLocate aDirectDepositMade acustomer'sdayRequestcopy ofBankStatementDe-escalateda callDiscussedMigrationAccountclosure -Fraud callSubmittedWUrequestLaughedwith acustomerSubmitteda limitincreaserequestUpdatedaddressCancelleda cardResolvedthe issueUpdateda phonenumberRefundCheckStatusCustomerThankedyouGaveAccountApplicationstatusV2VcallResetPINElevatedSavingsinquiry

Team Slay-it Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Initiated a dispute
  2. Stop Pre-auth
  3. Temp activated a card
  4. Answered VA question
  5. Used Confluence
  6. Locate a Direct Deposit
  7. Made a customer's day
  8. Request copy of Bank Statement
  9. De-escalated a call
  10. Discussed Migration
  11. Account closure - Fraud call
  12. Submitted WU request
  13. Laughed with a customer
  14. Submitted a limit increase request
  15. Updated address
  16. Cancelled a card
  17. Resolved the issue
  18. Updated a phone number
  19. Refund Check Status
  20. Customer Thanked you
  21. Gave Account Application status
  22. V2V call
  23. Reset PIN
  24. Elevated Savings inquiry