Resolvedthe issueLaughedwith acustomerUpdateda phonenumberSubmitteda limitincreaserequestUsedConfluenceUpdatedaddressV2VcallAccountclosure -Fraud callInitiatedadisputeDiscussedMigrationRefundCheckStatusResetPINRequestcopy ofBankStatementLocate aDirectDepositDe-escalateda callSubmittedWUrequestCancelleda cardGaveAccountApplicationstatusCustomerThankedyouElevatedSavingsinquiryAnsweredVAquestionTempactivateda cardStopPre-authMade acustomer'sdayResolvedthe issueLaughedwith acustomerUpdateda phonenumberSubmitteda limitincreaserequestUsedConfluenceUpdatedaddressV2VcallAccountclosure -Fraud callInitiatedadisputeDiscussedMigrationRefundCheckStatusResetPINRequestcopy ofBankStatementLocate aDirectDepositDe-escalateda callSubmittedWUrequestCancelleda cardGaveAccountApplicationstatusCustomerThankedyouElevatedSavingsinquiryAnsweredVAquestionTempactivateda cardStopPre-authMade acustomer'sday

Team Slay-it Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolved the issue
  2. Laughed with a customer
  3. Updated a phone number
  4. Submitted a limit increase request
  5. Used Confluence
  6. Updated address
  7. V2V call
  8. Account closure - Fraud call
  9. Initiated a dispute
  10. Discussed Migration
  11. Refund Check Status
  12. Reset PIN
  13. Request copy of Bank Statement
  14. Locate a Direct Deposit
  15. De-escalated a call
  16. Submitted WU request
  17. Cancelled a card
  18. Gave Account Application status
  19. Customer Thanked you
  20. Elevated Savings inquiry
  21. Answered VA question
  22. Temp activated a card
  23. Stop Pre-auth
  24. Made a customer's day