Took 30calls ina dayDid notmiss a dayduring ALZUsed CoreFoundationsService USSOPUsed cXcHomepageUsed Allin OnePhoneListUsedWalkMe tonavigateschedulingservice CreatedNewAccountSet upGoogleChatUsed correctformat to askquestion inchatUsed ageneric/merchandisecode to scheduleserviceUsedGuidedHelpFinishedeLearnings Took 25calls ina dayAHT of10:00or lessSearchedObjectwith SNonly firstTook 15calls ina dayDidn't clockin beforestart of shift(8:00/9:00)UsedProcessesto searchfor SOPHad AHTof 8:00or lessI amempoweredto helpconsumersCamera was onduringmeetings/debriefsSACSACSACTook 30calls ina dayDid notmiss a dayduring ALZUsed CoreFoundationsService USSOPUsed cXcHomepageUsed Allin OnePhoneListUsedWalkMe tonavigateschedulingservice CreatedNewAccountSet upGoogleChatUsed correctformat to askquestion inchatUsed ageneric/merchandisecode to scheduleserviceUsedGuidedHelpFinishedeLearnings Took 25calls ina dayAHT of10:00or lessSearchedObjectwith SNonly firstTook 15calls ina dayDidn't clockin beforestart of shift(8:00/9:00)UsedProcessesto searchfor SOPHad AHTof 8:00or lessI amempoweredto helpconsumersCamera was onduringmeetings/debriefsSACSACSAC

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
G
4
N
5
B
6
O
7
N
8
N
9
I
10
I
11
O
12
O
13
B
14
G
15
G
16
G
17
B
18
I
19
N
20
G
21
I
22
B
23
I
24
O
  1. O-Took 30 calls in a day
  2. B-Did not miss a day during ALZ
  3. G-Used Core Foundations Service US SOP
  4. N-Used cXc Homepage
  5. B-Used All in One Phone List
  6. O-Used WalkMe to navigate scheduling service
  7. N-Created New Account
  8. N-Set up Google Chat
  9. I-Used correct format to ask question in chat
  10. I-Used a generic/merchandise code to schedule service
  11. O-Used Guided Help
  12. O-Finished eLearnings
  13. B-Took 25 calls in a day
  14. G-AHT of 10:00 or less
  15. G-Searched Object with SN only first
  16. G-Took 15 calls in a day
  17. B-Didn't clock in before start of shift (8:00/9:00)
  18. I-Used Processes to search for SOP
  19. N-Had AHT of 8:00 or less
  20. G-I am empowered to help consumers
  21. I-Camera was on during meetings/debriefs
  22. B-SAC
  23. I-SAC
  24. O-SAC