UsedProcessesto searchfor SOPSet upGoogleChatUsed CoreFoundationsService USSOPUsed correctformat to askquestion inchatSACTook 30calls ina dayAHT of10:00or lessUsedWalkMe tonavigateschedulingservice I amempoweredto helpconsumersDidn't clockin beforestart of shift(8:00/9:00)UsedGuidedHelpUsed Allin OnePhoneListHad AHTof 8:00or lessUsed ageneric/merchandisecode to scheduleserviceCamera was onduringmeetings/debriefsSACDid notmiss a dayduring ALZFinishedeLearnings Took 15calls ina daySACTook 25calls ina daySearchedObjectwith SNonly firstUsed cXcHomepageCreatedNewAccountUsedProcessesto searchfor SOPSet upGoogleChatUsed CoreFoundationsService USSOPUsed correctformat to askquestion inchatSACTook 30calls ina dayAHT of10:00or lessUsedWalkMe tonavigateschedulingservice I amempoweredto helpconsumersDidn't clockin beforestart of shift(8:00/9:00)UsedGuidedHelpUsed Allin OnePhoneListHad AHTof 8:00or lessUsed ageneric/merchandisecode to scheduleserviceCamera was onduringmeetings/debriefsSACDid notmiss a dayduring ALZFinishedeLearnings Took 15calls ina daySACTook 25calls ina daySearchedObjectwith SNonly firstUsed cXcHomepageCreatedNewAccount

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
I
5
O
6
O
7
G
8
O
9
G
10
B
11
O
12
B
13
N
14
I
15
I
16
I
17
B
18
O
19
G
20
B
21
B
22
G
23
N
24
N
  1. I-Used Processes to search for SOP
  2. N-Set up Google Chat
  3. G-Used Core Foundations Service US SOP
  4. I-Used correct format to ask question in chat
  5. O-SAC
  6. O-Took 30 calls in a day
  7. G-AHT of 10:00 or less
  8. O-Used WalkMe to navigate scheduling service
  9. G-I am empowered to help consumers
  10. B-Didn't clock in before start of shift (8:00/9:00)
  11. O-Used Guided Help
  12. B-Used All in One Phone List
  13. N-Had AHT of 8:00 or less
  14. I-Used a generic/merchandise code to schedule service
  15. I-Camera was on during meetings/debriefs
  16. I-SAC
  17. B-Did not miss a day during ALZ
  18. O-Finished eLearnings
  19. G-Took 15 calls in a day
  20. B-SAC
  21. B-Took 25 calls in a day
  22. G-Searched Object with SN only first
  23. N-Used cXc Homepage
  24. N-Created New Account