Used ageneric/merchandisecode to scheduleserviceCreatedNewAccountSearchedObjectwith SNonly firstFinishedeLearnings SACCamera was onduringmeetings/debriefsSet upGoogleChatDid notmiss a dayduring ALZDidn't clockin beforestart of shift(8:00/9:00)Used cXcHomepageHad AHTof 8:00or lessTook 30calls ina dayUsed correctformat to askquestion inchatTook 15calls ina dayAHT of10:00or lessTook 25calls ina dayUsedProcessesto searchfor SOPUsedWalkMe tonavigateschedulingservice I amempoweredto helpconsumersUsed Allin OnePhoneListUsedGuidedHelpUsed CoreFoundationsService USSOPSACSACUsed ageneric/merchandisecode to scheduleserviceCreatedNewAccountSearchedObjectwith SNonly firstFinishedeLearnings SACCamera was onduringmeetings/debriefsSet upGoogleChatDid notmiss a dayduring ALZDidn't clockin beforestart of shift(8:00/9:00)Used cXcHomepageHad AHTof 8:00or lessTook 30calls ina dayUsed correctformat to askquestion inchatTook 15calls ina dayAHT of10:00or lessTook 25calls ina dayUsedProcessesto searchfor SOPUsedWalkMe tonavigateschedulingservice I amempoweredto helpconsumersUsed Allin OnePhoneListUsedGuidedHelpUsed CoreFoundationsService USSOPSACSAC

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
O
5
B
6
I
7
N
8
B
9
B
10
N
11
N
12
O
13
I
14
G
15
G
16
B
17
I
18
O
19
G
20
B
21
O
22
G
23
O
24
I
  1. I-Used a generic/merchandise code to schedule service
  2. N-Created New Account
  3. G-Searched Object with SN only first
  4. O-Finished eLearnings
  5. B-SAC
  6. I-Camera was on during meetings/debriefs
  7. N-Set up Google Chat
  8. B-Did not miss a day during ALZ
  9. B-Didn't clock in before start of shift (8:00/9:00)
  10. N-Used cXc Homepage
  11. N-Had AHT of 8:00 or less
  12. O-Took 30 calls in a day
  13. I-Used correct format to ask question in chat
  14. G-Took 15 calls in a day
  15. G-AHT of 10:00 or less
  16. B-Took 25 calls in a day
  17. I-Used Processes to search for SOP
  18. O-Used WalkMe to navigate scheduling service
  19. G-I am empowered to help consumers
  20. B-Used All in One Phone List
  21. O-Used Guided Help
  22. G-Used Core Foundations Service US SOP
  23. O-SAC
  24. I-SAC