UsedGuidedHelpDid notmiss a dayduring ALZTook 30calls ina dayUsed theCFServiceUS SOPHad AHTof 8:00or lessSAC FinishedeLearningsCamera was onduring allmeetings/debriefsSACSACTook 15calls ina dayUsed cXcHomepageSet upGoogleChatTook 25calls ina dayUsedWalkMe tonavigateschedulingserviceDidn't clockin before thestart of myshift(8:00/9:00)Used Allin OnePhoneListUsed correctformat to askquestion inchatI amempoweredto helpconsumersUsed ageneric/merchandisecode to scheduleserviceAHT of10:00or lessUsedProcessesto searchfor SOPSearchedObjectwith SNonly firstCreatedNewAccountUsedGuidedHelpDid notmiss a dayduring ALZTook 30calls ina dayUsed theCFServiceUS SOPHad AHTof 8:00or lessSAC FinishedeLearningsCamera was onduring allmeetings/debriefsSACSACTook 15calls ina dayUsed cXcHomepageSet upGoogleChatTook 25calls ina dayUsedWalkMe tonavigateschedulingserviceDidn't clockin before thestart of myshift(8:00/9:00)Used Allin OnePhoneListUsed correctformat to askquestion inchatI amempoweredto helpconsumersUsed ageneric/merchandisecode to scheduleserviceAHT of10:00or lessUsedProcessesto searchfor SOPSearchedObjectwith SNonly firstCreatedNewAccount

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
O
4
G
5
N
6
O
7
O
8
I
9
B
10
I
11
G
12
N
13
N
14
B
15
O
16
B
17
B
18
I
19
G
20
I
21
G
22
I
23
G
24
N
  1. O-Used Guided Help
  2. B-Did not miss a day during ALZ
  3. O-Took 30 calls in a day
  4. G-Used the CF Service US SOP
  5. N-Had AHT of 8:00 or less
  6. O-SAC
  7. O-Finished eLearnings
  8. I-Camera was on during all meetings/debriefs
  9. B-SAC
  10. I-SAC
  11. G-Took 15 calls in a day
  12. N-Used cXc Homepage
  13. N-Set up Google Chat
  14. B-Took 25 calls in a day
  15. O-Used WalkMe to navigate scheduling service
  16. B-Didn't clock in before the start of my shift (8:00/9:00)
  17. B-Used All in One Phone List
  18. I-Used correct format to ask question in chat
  19. G-I am empowered to help consumers
  20. I-Used a generic/merchandise code to schedule service
  21. G-AHT of 10:00 or less
  22. I-Used Processes to search for SOP
  23. G-Searched Object with SN only first
  24. N-Created New Account