Used a generic/merchandise code to schedule service Used Processes to search for SOP SAC Didn't clock in before the start of my shift (8:00/9:00) Had AHT of 8:00 or less Camera was on during all meetings/debriefs Used cXc Homepage Used correct format to ask question in chat SAC Used WalkMe to navigate scheduling service Took 25 calls in a day Finished eLearnings Searched Object with SN only first I am empowered to help consumers Used the CF Service US SOP Set up Google Chat SAC Used Guided Help AHT of 10:00 or less Took 30 calls in a day Took 15 calls in a day Created New Account Did not miss a day during ALZ Used All in One Phone List Used a generic/merchandise code to schedule service Used Processes to search for SOP SAC Didn't clock in before the start of my shift (8:00/9:00) Had AHT of 8:00 or less Camera was on during all meetings/debriefs Used cXc Homepage Used correct format to ask question in chat SAC Used WalkMe to navigate scheduling service Took 25 calls in a day Finished eLearnings Searched Object with SN only first I am empowered to help consumers Used the CF Service US SOP Set up Google Chat SAC Used Guided Help AHT of 10:00 or less Took 30 calls in a day Took 15 calls in a day Created New Account Did not miss a day during ALZ Used All in One Phone List
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Used a generic/merchandise code to schedule service
I-Used Processes to search for SOP
I-SAC
B-Didn't clock in before the start of my shift (8:00/9:00)
N-Had AHT of 8:00 or less
I-Camera was on during all meetings/debriefs
N-Used cXc Homepage
I-Used correct format to ask question in chat
B-SAC
O-Used WalkMe to navigate scheduling service
B-Took 25 calls in a day
O-Finished eLearnings
G-Searched Object with SN only first
G-I am empowered to help consumers
G-Used the CF Service US SOP
N-Set up Google Chat
O-SAC
O-Used Guided Help
G-AHT of 10:00 or less
O-Took 30 calls in a day
G-Took 15 calls in a day
N-Created New Account
B-Did not miss a day during ALZ
B-Used All in One Phone List