Where isthe toolFinder?Where doyou findtheframes?Where do youfindEnrollmentconformation?Canmembersgetting cobraget retro?When doyou put in anexception forspecialproject?How do yousearch formembers inHIX?Are youkeeping under5 minutes forpersonalbreaks?Are youasking forthesurvey?Who removedor addsadminclosures?Have youcompletedthe KronosLMS?What arethe stepsfor IVRTransfers?How do youfix Massenrollmenterror?Who hasviewedtheir QAfor today?What plando UImembersget?Where canyou findPaperlessbilling?Where canyou findSubsidies?Are you inKronosDimensions?Are yougiving ALLdetailsabout RFI?What doyou needto Verify amember?Who hasaccessto MWS?Who ischeckingtheir CRMcases aftercalls?When does0$ Premiumfor CobraEND?UIEnrollmentProcedure?When willmembersreceivecredits?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?How doyousubmit anIT ticket?How long doyou have toanswer acall?What is theCall OutProcedure??When dothey getlocked outof dental?Where isthe toolFinder?Where doyou findtheframes?Where do youfindEnrollmentconformation?Canmembersgetting cobraget retro?When doyou put in anexception forspecialproject?How do yousearch formembers inHIX?Are youkeeping under5 minutes forpersonalbreaks?Are youasking forthesurvey?Who removedor addsadminclosures?Have youcompletedthe KronosLMS?What arethe stepsfor IVRTransfers?How do youfix Massenrollmenterror?Who hasviewedtheir QAfor today?What plando UImembersget?Where canyou findPaperlessbilling?Where canyou findSubsidies?Are you inKronosDimensions?Are yougiving ALLdetailsabout RFI?What doyou needto Verify amember?Who hasaccessto MWS?Who ischeckingtheir CRMcases aftercalls?When does0$ Premiumfor CobraEND?UIEnrollmentProcedure?When willmembersreceivecredits?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?How doyousubmit anIT ticket?How long doyou have toanswer acall?What is theCall OutProcedure??When dothey getlocked outof dental?

Always Ready to Assist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where is the tool Finder?
  2. Where do you find the frames?
  3. Where do you find Enrollment conformation?
  4. Can members getting cobra get retro?
  5. When do you put in an exception for special project?
  6. How do you search for members in HIX?
  7. Are you keeping under 5 minutes for personal breaks?
  8. Are you asking for the survey?
  9. Who removed or adds adminclosures?
  10. Have you completed the Kronos LMS?
  11. What are the steps for IVR Transfers?
  12. How do you fix Mass enrollment error?
  13. Who has viewed their QA for today?
  14. What plan do UI members get?
  15. Where can you find Paperless billing?
  16. Where can you find Subsidies?
  17. Are you in Kronos Dimensions?
  18. Are you giving ALL details about RFI?
  19. What do you need to Verify a member?
  20. Who has access to MWS?
  21. Who is checking their CRM cases after calls?
  22. When does 0$ Premium for Cobra END?
  23. UI Enrollment Procedure?
  24. When will members receive credits?
  25. Do You need an interpreter to Verify if they have someone there with them on the line?
  26. How do you submit an IT ticket?
  27. How long do you have to answer a call?
  28. What is the Call Out Procedure??
  29. When do they get locked out of dental?