Where doyou findtheframes?What is theCall OutProcedure??Where isthe toolFinder?Have youcompletedthe KronosLMS?Who ischeckingtheir CRMcases aftercalls?Where canyou findSubsidies?When does0$ Premiumfor CobraEND?Who removedor addsadminclosures?What doyou needto Verify amember?Who hasaccessto MWS?Are yougiving ALLdetailsabout RFI?How do youfix Massenrollmenterror?Canmembersgetting cobraget retro?Are you inKronosDimensions?UIEnrollmentProcedure?What plando UImembersget?Are youkeeping under5 minutes forpersonalbreaks?Are youasking forthesurvey?When doyou put in anexception forspecialproject?Who hasviewedtheir QAfor today?When willmembersreceivecredits?How do yousearch formembers inHIX?Where do youfindEnrollmentconformation?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?What arethe stepsfor IVRTransfers?When dothey getlocked outof dental?How long doyou have toanswer acall?Where canyou findPaperlessbilling?How doyousubmit anIT ticket?Where doyou findtheframes?What is theCall OutProcedure??Where isthe toolFinder?Have youcompletedthe KronosLMS?Who ischeckingtheir CRMcases aftercalls?Where canyou findSubsidies?When does0$ Premiumfor CobraEND?Who removedor addsadminclosures?What doyou needto Verify amember?Who hasaccessto MWS?Are yougiving ALLdetailsabout RFI?How do youfix Massenrollmenterror?Canmembersgetting cobraget retro?Are you inKronosDimensions?UIEnrollmentProcedure?What plando UImembersget?Are youkeeping under5 minutes forpersonalbreaks?Are youasking forthesurvey?When doyou put in anexception forspecialproject?Who hasviewedtheir QAfor today?When willmembersreceivecredits?How do yousearch formembers inHIX?Where do youfindEnrollmentconformation?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?What arethe stepsfor IVRTransfers?When dothey getlocked outof dental?How long doyou have toanswer acall?Where canyou findPaperlessbilling?How doyousubmit anIT ticket?

Always Ready to Assist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where do you find the frames?
  2. What is the Call Out Procedure??
  3. Where is the tool Finder?
  4. Have you completed the Kronos LMS?
  5. Who is checking their CRM cases after calls?
  6. Where can you find Subsidies?
  7. When does 0$ Premium for Cobra END?
  8. Who removed or adds adminclosures?
  9. What do you need to Verify a member?
  10. Who has access to MWS?
  11. Are you giving ALL details about RFI?
  12. How do you fix Mass enrollment error?
  13. Can members getting cobra get retro?
  14. Are you in Kronos Dimensions?
  15. UI Enrollment Procedure?
  16. What plan do UI members get?
  17. Are you keeping under 5 minutes for personal breaks?
  18. Are you asking for the survey?
  19. When do you put in an exception for special project?
  20. Who has viewed their QA for today?
  21. When will members receive credits?
  22. How do you search for members in HIX?
  23. Where do you find Enrollment conformation?
  24. Do You need an interpreter to Verify if they have someone there with them on the line?
  25. What are the steps for IVR Transfers?
  26. When do they get locked out of dental?
  27. How long do you have to answer a call?
  28. Where can you find Paperless billing?
  29. How do you submit an IT ticket?