What arethe stepsfor IVRTransfers?What doyou needto Verify amember?Who ischeckingtheir CRMcases aftercalls?Who hasviewedtheir QAfor today?When does0$ Premiumfor CobraEND?Where canyou findPaperlessbilling?What is theCall OutProcedure??Are you inKronosDimensions?Are youkeeping under5 minutes forpersonalbreaks?How long doyou have toanswer acall?Who removedor addsadminclosures?Where canyou findSubsidies?When dothey getlocked outof dental?Canmembersgetting cobraget retro?When willmembersreceivecredits?When doyou put in anexception forspecialproject?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?How do yousearch formembers inHIX?How doyousubmit anIT ticket?Who hasaccessto MWS?What plando UImembersget?Where doyou findtheframes?Where do youfindEnrollmentconformation?Are yougiving ALLdetailsabout RFI?Where isthe toolFinder?How do youfix Massenrollmenterror?Are youasking forthesurvey?UIEnrollmentProcedure?Have youcompletedthe KronosLMS?What arethe stepsfor IVRTransfers?What doyou needto Verify amember?Who ischeckingtheir CRMcases aftercalls?Who hasviewedtheir QAfor today?When does0$ Premiumfor CobraEND?Where canyou findPaperlessbilling?What is theCall OutProcedure??Are you inKronosDimensions?Are youkeeping under5 minutes forpersonalbreaks?How long doyou have toanswer acall?Who removedor addsadminclosures?Where canyou findSubsidies?When dothey getlocked outof dental?Canmembersgetting cobraget retro?When willmembersreceivecredits?When doyou put in anexception forspecialproject?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?How do yousearch formembers inHIX?How doyousubmit anIT ticket?Who hasaccessto MWS?What plando UImembersget?Where doyou findtheframes?Where do youfindEnrollmentconformation?Are yougiving ALLdetailsabout RFI?Where isthe toolFinder?How do youfix Massenrollmenterror?Are youasking forthesurvey?UIEnrollmentProcedure?Have youcompletedthe KronosLMS?

Always Ready to Assist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What are the steps for IVR Transfers?
  2. What do you need to Verify a member?
  3. Who is checking their CRM cases after calls?
  4. Who has viewed their QA for today?
  5. When does 0$ Premium for Cobra END?
  6. Where can you find Paperless billing?
  7. What is the Call Out Procedure??
  8. Are you in Kronos Dimensions?
  9. Are you keeping under 5 minutes for personal breaks?
  10. How long do you have to answer a call?
  11. Who removed or adds adminclosures?
  12. Where can you find Subsidies?
  13. When do they get locked out of dental?
  14. Can members getting cobra get retro?
  15. When will members receive credits?
  16. When do you put in an exception for special project?
  17. Do You need an interpreter to Verify if they have someone there with them on the line?
  18. How do you search for members in HIX?
  19. How do you submit an IT ticket?
  20. Who has access to MWS?
  21. What plan do UI members get?
  22. Where do you find the frames?
  23. Where do you find Enrollment conformation?
  24. Are you giving ALL details about RFI?
  25. Where is the tool Finder?
  26. How do you fix Mass enrollment error?
  27. Are you asking for the survey?
  28. UI Enrollment Procedure?
  29. Have you completed the Kronos LMS?