UIEnrollmentProcedure?What is theCall OutProcedure??Who hasviewedtheir QAfor today?How do yousearch formembers inHIX?When willmembersreceivecredits?Are you inKronosDimensions?Who hasaccessto MWS?Canmembersgetting cobraget retro?Where do youfindEnrollmentconformation?Who removedor addsadminclosures?Where canyou findSubsidies?Where isthe toolFinder?Where canyou findPaperlessbilling?How do youfix Massenrollmenterror?Are youkeeping under5 minutes forpersonalbreaks?When doyou put in anexception forspecialproject?When dothey getlocked outof dental?Have youcompletedthe KronosLMS?Who ischeckingtheir CRMcases aftercalls?Are yougiving ALLdetailsabout RFI?How doyousubmit anIT ticket?Where doyou findtheframes?What plando UImembersget?Are youasking forthesurvey?How long doyou have toanswer acall?What doyou needto Verify amember?When does0$ Premiumfor CobraEND?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?What arethe stepsfor IVRTransfers?UIEnrollmentProcedure?What is theCall OutProcedure??Who hasviewedtheir QAfor today?How do yousearch formembers inHIX?When willmembersreceivecredits?Are you inKronosDimensions?Who hasaccessto MWS?Canmembersgetting cobraget retro?Where do youfindEnrollmentconformation?Who removedor addsadminclosures?Where canyou findSubsidies?Where isthe toolFinder?Where canyou findPaperlessbilling?How do youfix Massenrollmenterror?Are youkeeping under5 minutes forpersonalbreaks?When doyou put in anexception forspecialproject?When dothey getlocked outof dental?Have youcompletedthe KronosLMS?Who ischeckingtheir CRMcases aftercalls?Are yougiving ALLdetailsabout RFI?How doyousubmit anIT ticket?Where doyou findtheframes?What plando UImembersget?Are youasking forthesurvey?How long doyou have toanswer acall?What doyou needto Verify amember?When does0$ Premiumfor CobraEND?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?What arethe stepsfor IVRTransfers?

Always Ready to Assist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. UI Enrollment Procedure?
  2. What is the Call Out Procedure??
  3. Who has viewed their QA for today?
  4. How do you search for members in HIX?
  5. When will members receive credits?
  6. Are you in Kronos Dimensions?
  7. Who has access to MWS?
  8. Can members getting cobra get retro?
  9. Where do you find Enrollment conformation?
  10. Who removed or adds adminclosures?
  11. Where can you find Subsidies?
  12. Where is the tool Finder?
  13. Where can you find Paperless billing?
  14. How do you fix Mass enrollment error?
  15. Are you keeping under 5 minutes for personal breaks?
  16. When do you put in an exception for special project?
  17. When do they get locked out of dental?
  18. Have you completed the Kronos LMS?
  19. Who is checking their CRM cases after calls?
  20. Are you giving ALL details about RFI?
  21. How do you submit an IT ticket?
  22. Where do you find the frames?
  23. What plan do UI members get?
  24. Are you asking for the survey?
  25. How long do you have to answer a call?
  26. What do you need to Verify a member?
  27. When does 0$ Premium for Cobra END?
  28. Do You need an interpreter to Verify if they have someone there with them on the line?
  29. What are the steps for IVR Transfers?