How doyousubmit anIT ticket?Are youkeeping under5 minutes forpersonalbreaks?Who hasviewedtheir QAfor today?Who ischeckingtheir CRMcases aftercalls?Where canyou findSubsidies?Who removedor addsadminclosures?Where do youfindEnrollmentconformation?Where canyou findPaperlessbilling?Have youcompletedthe KronosLMS?Where doyou findtheframes?When does0$ Premiumfor CobraEND?How do yousearch formembers inHIX?Are you inKronosDimensions?When dothey getlocked outof dental?What plando UImembersget?Are yougiving ALLdetailsabout RFI?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?Who hasaccessto MWS?Canmembersgetting cobraget retro?What doyou needto Verify amember?How do youfix Massenrollmenterror?When doyou put in anexception forspecialproject?What arethe stepsfor IVRTransfers?What is theCall OutProcedure??Where isthe toolFinder?UIEnrollmentProcedure?When willmembersreceivecredits?Are youasking forthesurvey?How long doyou have toanswer acall?How doyousubmit anIT ticket?Are youkeeping under5 minutes forpersonalbreaks?Who hasviewedtheir QAfor today?Who ischeckingtheir CRMcases aftercalls?Where canyou findSubsidies?Who removedor addsadminclosures?Where do youfindEnrollmentconformation?Where canyou findPaperlessbilling?Have youcompletedthe KronosLMS?Where doyou findtheframes?When does0$ Premiumfor CobraEND?How do yousearch formembers inHIX?Are you inKronosDimensions?When dothey getlocked outof dental?What plando UImembersget?Are yougiving ALLdetailsabout RFI?Do You need aninterpreter toVerify if theyhave someonethere with themon the line?Who hasaccessto MWS?Canmembersgetting cobraget retro?What doyou needto Verify amember?How do youfix Massenrollmenterror?When doyou put in anexception forspecialproject?What arethe stepsfor IVRTransfers?What is theCall OutProcedure??Where isthe toolFinder?UIEnrollmentProcedure?When willmembersreceivecredits?Are youasking forthesurvey?How long doyou have toanswer acall?

Always Ready to Assist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How do you submit an IT ticket?
  2. Are you keeping under 5 minutes for personal breaks?
  3. Who has viewed their QA for today?
  4. Who is checking their CRM cases after calls?
  5. Where can you find Subsidies?
  6. Who removed or adds adminclosures?
  7. Where do you find Enrollment conformation?
  8. Where can you find Paperless billing?
  9. Have you completed the Kronos LMS?
  10. Where do you find the frames?
  11. When does 0$ Premium for Cobra END?
  12. How do you search for members in HIX?
  13. Are you in Kronos Dimensions?
  14. When do they get locked out of dental?
  15. What plan do UI members get?
  16. Are you giving ALL details about RFI?
  17. Do You need an interpreter to Verify if they have someone there with them on the line?
  18. Who has access to MWS?
  19. Can members getting cobra get retro?
  20. What do you need to Verify a member?
  21. How do you fix Mass enrollment error?
  22. When do you put in an exception for special project?
  23. What are the steps for IVR Transfers?
  24. What is the Call Out Procedure??
  25. Where is the tool Finder?
  26. UI Enrollment Procedure?
  27. When will members receive credits?
  28. Are you asking for the survey?
  29. How long do you have to answer a call?