(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask: What are you looking for in today's experience?
Learn something "non-medical" about pt
Use Pt identifiers appropriately
Try to remember them & notice new things
Slow down & be mindful
Try to remember them & notice new things about them
Check in with them after they’ve waited 10 min
Remember their name & use it in conversation
Ask questions to clarify
Offer water, snack, pillow, blanket . . .
Verify that all their ?’s have been answered before they leave
Remember their name & use it in conversation
Return messages promptly
Make a nice comment about their clothing or hair or glasses... :)
Use Error Prevention techniques
Be aware of your tone of voice
Use Error prevention techniques
Verify that all their ?'s are answered before they leave
Ask: What are you looking for in today's experience?
Offer water, snack, pillow, blanket...
Keep a clean environment
Check in with them after they've waited more than 10 min
Take time for YOU if needed
Remember they have a choice of where to get care
Have Fun!
Follow up & Follow thru
Follow up & Follow Thru
Thank them for choosing our clinic
Thank them for choosing our clinic
Smile – even if you’re on the phone
Ask questions to clarify
Learn something "non-medical" about Pt
What is mundane to you is probably new for pt
Have Fun!
What is mundane to you is probably new to Pt
Listen: They know their body
Listen: They know their body
Document Carefully
Make a nice comment about their clothing or hair or glasses etc
