(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Try to remember them & notice new things
Ask questions to clarify
Slow down & be mindful
Use Error prevention techniques
Return messages promptly
Ask questions to clarify
Keep a clean environment
Be aware of your tone of voice
Document Carefully
Listen: They know their body
Take time for YOU if needed
Use Patient identifiers appropriately
What is mundane to you is probably new for pt
Check in with them after they've waited more than 10 min
Remember their name & use it in conversation
Ask: What are you looking for in today's experience?
Learn something "non-medical" about pt
Remember they have a choice of where to get care
What is mundane to you is probably new to Pt
Follow up & Follow Thru
Keep a clean environment
Ask: What are you looking for in today's experience?
Take time for YOU if needed
Remember their name & use it in conversation
Be aware of your tone of voice
Check in with them after they’ve waited 10 min
Remember they have a choice of where to get care
Make a nice comment about their clothing or hair or glasses... :)
Use Error Prevention techniques
Make a nice comment about their clothing or hair or glasses etc
Offer water, snack, pillow, blanket . . .
Verify that all their ?'s are answered before they leave
Follow up & Follow thru
Smile-even if you're on the phone
Thank them for choosing our clinic
Smile – even if you’re on the phone
Explain processes clearly
Thank them for choosing our clinic
Learn something "non-medical" about Pt
Return messages promptly
Offer water, snack, pillow, blanket...
Slow down & be Mindful
Listen: They know their body
Have Fun!
Explain processes clearly
Try to remember them & notice new things about them
Have Fun!
Use Pt identifiers appropriately
Verify that all their ?’s have been answered before they leave