(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain processes clearly
Follow up & Follow Thru
Smile – even if you’re on the phone
Follow up & Follow thru
Learn something "non-medical" about pt
Thank them for choosing our clinic
Explain processes clearly
Have Fun!
What is mundane to you is probably new to Pt
Use Patient identifiers appropriately
Document Carefully
Return messages promptly
Learn something "non-medical" about Pt
Remember they have a choice of where to get care
Make a nice comment about their clothing or hair or glasses... :)
Ask questions to clarify
Return messages promptly
Ask questions to clarify
Offer water, snack, pillow, blanket...
What is mundane to you is probably new for pt
Thank them for choosing our clinic
Slow down & be mindful
Offer water, snack, pillow, blanket . . .
Take time for YOU if needed
Use Error prevention techniques
Remember their name & use it in conversation
Try to remember them & notice new things
Make a nice comment about their clothing or hair or glasses etc
Slow down & be Mindful
Try to remember them & notice new things about them
Be aware of your tone of voice
Keep a clean environment
Ask: What are you looking for in today's experience?
Keep a clean environment
Have Fun!
Use Pt identifiers appropriately
Verify that all their ?’s have been answered before they leave
Smile-even if you're on the phone
Check in with them after they’ve waited 10 min
Check in with them after they've waited more than 10 min
Remember they have a choice of where to get care
Verify that all their ?'s are answered before they leave
Remember their name & use it in conversation
Use Error Prevention techniques
Take time for YOU if needed
Ask: What are you looking for in today's experience?