(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
Ask: What are you looking for in today's experience?
Use Patient identifiers appropriately
Offer water, snack, pillow, blanket...
Take time for YOU if needed
Keep a clean environment
Make a nice comment about their clothing or hair or glasses... :)
Follow up & Follow Thru
Remember they have a choice of where to get care
Smile – even if you’re on the phone
Document Carefully
Offer water, snack, pillow, blanket . . .
Be aware of your tone of voice
Learn something "non-medical" about pt
Slow down & be Mindful
Return messages promptly
Use Error prevention techniques
Follow up & Follow thru
Verify that all their ?’s have been answered before they leave
Verify that all their ?'s are answered before they leave
Make a nice comment about their clothing or hair or glasses etc
What is mundane to you is probably new for pt
Try to remember them & notice new things about them
Listen: They know their body
What is mundane to you is probably new to Pt
Remember they have a choice of where to get care
Return messages promptly
Thank them for choosing our clinic
Remember their name & use it in conversation
Check in with them after they've waited more than 10 min
Ask questions to clarify
Take time for YOU if needed
Thank them for choosing our clinic
Smile-even if you're on the phone
Remember their name & use it in conversation
Use Pt identifiers appropriately
Slow down & be mindful
Explain processes clearly
Ask: What are you looking for in today's experience?
