(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Be aware of your tone of voice
Use Patient identifiers appropriately
Ask: What are you looking for in today's experience?
Check in with them after they’ve waited 10 min
Smile-even if you're on the phone
Explain processes clearly
Verify that all their ?'s are answered before they leave
Make a nice comment about their clothing or hair or glasses... :)
Try to remember them & notice new things about them
Take time for YOU if needed
Follow up & Follow thru
Try to remember them & notice new things
Thank them for choosing our clinic
Use Error Prevention techniques
Offer water, snack, pillow, blanket...
Remember their name & use it in conversation
Make a nice comment about their clothing or hair or glasses etc
Have Fun!
Follow up & Follow Thru
Ask: What are you looking for in today's experience?
Thank them for choosing our clinic
Slow down & be Mindful
Learn something "non-medical" about Pt
What is mundane to you is probably new for pt
Remember they have a choice of where to get care
Verify that all their ?’s have been answered before they leave
Offer water, snack, pillow, blanket . . .
Return messages promptly
Have Fun!
Listen: They know their body
Explain processes clearly
Return messages promptly
Slow down & be mindful
Use Error prevention techniques
Take time for YOU if needed
Smile – even if you’re on the phone
Check in with them after they've waited more than 10 min
