(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Verify that all their ?’s have been answered before they leave
Offer water, snack, pillow, blanket . . .
What is mundane to you is probably new to Pt
Offer water, snack, pillow, blanket...
Have Fun!
Check in with them after they've waited more than 10 min
Make a nice comment about their clothing or hair or glasses... :)
Ask: What are you looking for in today's experience?
Thank them for choosing our clinic
Try to remember them & notice new things about them
Use Pt identifiers appropriately
Be aware of your tone of voice
Smile – even if you’re on the phone
Take time for YOU if needed
Smile-even if you're on the phone
Listen: They know their body
Learn something "non-medical" about Pt
Explain processes clearly
Explain processes clearly
Be aware of your tone of voice
Ask questions to clarify
Use Error prevention techniques
Return messages promptly
Document Carefully
Ask: What are you looking for in today's experience?
Take time for YOU if needed
What is mundane to you is probably new for pt
Verify that all their ?'s are answered before they leave
Listen: They know their body
Learn something "non-medical" about pt
Remember they have a choice of where to get care
Thank them for choosing our clinic
Check in with them after they’ve waited 10 min
Remember they have a choice of where to get care
Use Patient identifiers appropriately
Return messages promptly
Ask questions to clarify
Make a nice comment about their clothing or hair or glasses etc
