ACH opt outrequestcompleted inSTARSGiveinformationto thirdpartyDidn'tstatenameBankruptcynotificationfollowedcompanypolicyEftdisclosurereadRPC Socialsecuritynumber ordate of birthDid theemployeetalk overcustomerRecordedLineDisclosureMinimirandaverbatimDiscloseinformationprior toRPCDNC notatedthe request inCollectionManagementScreen in starsMinimirandaverbatimInappropriatelanguageused byemployeeAsk for byfirst andor lastnameVoicemailmeetcompanyrequirementSocial notsocialsecuritynumberstatedRPCDiscloseESign link isonly activefor 60 minsEmployeeargumentativeCustomercomplainthandledcorrectlyVerifyemailaddressDisclosecompanynameStateincomedisclosureverbatimAttempt tocollectbefore minimirandastatedACH opt outrequestcompleted inSTARSGiveinformationto thirdpartyDidn'tstatenameBankruptcynotificationfollowedcompanypolicyEftdisclosurereadRPC Socialsecuritynumber ordate of birthDid theemployeetalk overcustomerRecordedLineDisclosureMinimirandaverbatimDiscloseinformationprior toRPCDNC notatedthe request inCollectionManagementScreen in starsMinimirandaverbatimInappropriatelanguageused byemployeeAsk for byfirst andor lastnameVoicemailmeetcompanyrequirementSocial notsocialsecuritynumberstatedRPCDiscloseESign link isonly activefor 60 minsEmployeeargumentativeCustomercomplainthandledcorrectlyVerifyemailaddressDisclosecompanynameStateincomedisclosureverbatimAttempt tocollectbefore minimirandastated

QA B-I-N-G-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACH opt out request completed in STARS
  2. Give information to third party
  3. Didn't state name
  4. Bankruptcy notification followed company policy
  5. Eft disclosure read
  6. RPC Social security number or date of birth
  7. Did the employee talk over customer
  8. Recorded Line Disclosure
  9. Mini miranda verbatim
  10. Disclose information prior to RPC
  11. DNC notated the request in Collection Management Screen in stars
  12. Mini miranda verbatim
  13. Inappropriate language used by employee
  14. Ask for by first and or last name
  15. Voicemail meet company requirement
  16. Social not social security number stated
  17. RPC
  18. Disclose ESign link is only active for 60 mins
  19. Employee argumentative
  20. Customer complaint handled correctly
  21. Verify email address
  22. Disclose company name
  23. State income disclosure verbatim
  24. Attempt to collect before mini miranda stated