Ask for byfirst andor lastnameDid theemployeetalk overcustomerACH opt outrequestcompleted inSTARSAttempt tocollectbefore minimirandastatedDiscloseESign link isonly activefor 60 minsVoicemailmeetcompanyrequirementRecordedLineDisclosureRPCEmployeeargumentativeCustomercomplainthandledcorrectlyDidn'tstatenameBankruptcynotificationfollowedcompanypolicySocial notsocialsecuritynumberstatedStateincomedisclosureverbatimDisclosecompanynameEftdisclosurereadMinimirandaverbatimDiscloseinformationprior toRPCVerifyemailaddressMinimirandaverbatimRPC Socialsecuritynumber ordate of birthDNC notatedthe request inCollectionManagementScreen in starsGiveinformationto thirdpartyInappropriatelanguageused byemployeeAsk for byfirst andor lastnameDid theemployeetalk overcustomerACH opt outrequestcompleted inSTARSAttempt tocollectbefore minimirandastatedDiscloseESign link isonly activefor 60 minsVoicemailmeetcompanyrequirementRecordedLineDisclosureRPCEmployeeargumentativeCustomercomplainthandledcorrectlyDidn'tstatenameBankruptcynotificationfollowedcompanypolicySocial notsocialsecuritynumberstatedStateincomedisclosureverbatimDisclosecompanynameEftdisclosurereadMinimirandaverbatimDiscloseinformationprior toRPCVerifyemailaddressMinimirandaverbatimRPC Socialsecuritynumber ordate of birthDNC notatedthe request inCollectionManagementScreen in starsGiveinformationto thirdpartyInappropriatelanguageused byemployee

QA B-I-N-G-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for by first and or last name
  2. Did the employee talk over customer
  3. ACH opt out request completed in STARS
  4. Attempt to collect before mini miranda stated
  5. Disclose ESign link is only active for 60 mins
  6. Voicemail meet company requirement
  7. Recorded Line Disclosure
  8. RPC
  9. Employee argumentative
  10. Customer complaint handled correctly
  11. Didn't state name
  12. Bankruptcy notification followed company policy
  13. Social not social security number stated
  14. State income disclosure verbatim
  15. Disclose company name
  16. Eft disclosure read
  17. Mini miranda verbatim
  18. Disclose information prior to RPC
  19. Verify email address
  20. Mini miranda verbatim
  21. RPC Social security number or date of birth
  22. DNC notated the request in Collection Management Screen in stars
  23. Give information to third party
  24. Inappropriate language used by employee