DisclosecompanynameSocial notsocialsecuritynumberstatedACH opt outrequestcompleted inSTARSEftdisclosurereadAsk for byfirst andor lastnameCustomercomplainthandledcorrectlyRPCDiscloseESign link isonly activefor 60 minsDid theemployeetalk overcustomerStateincomedisclosureverbatimDiscloseinformationprior toRPCDidn'tstatenameBankruptcynotificationfollowedcompanypolicyRecordedLineDisclosureDNC notatedthe request inCollectionManagementScreen in starsMinimirandaverbatimVerifyemailaddressMinimirandaverbatimRPC Socialsecuritynumber ordate of birthGiveinformationto thirdpartyVoicemailmeetcompanyrequirementAttempt tocollectbefore minimirandastatedEmployeeargumentativeInappropriatelanguageused byemployeeDisclosecompanynameSocial notsocialsecuritynumberstatedACH opt outrequestcompleted inSTARSEftdisclosurereadAsk for byfirst andor lastnameCustomercomplainthandledcorrectlyRPCDiscloseESign link isonly activefor 60 minsDid theemployeetalk overcustomerStateincomedisclosureverbatimDiscloseinformationprior toRPCDidn'tstatenameBankruptcynotificationfollowedcompanypolicyRecordedLineDisclosureDNC notatedthe request inCollectionManagementScreen in starsMinimirandaverbatimVerifyemailaddressMinimirandaverbatimRPC Socialsecuritynumber ordate of birthGiveinformationto thirdpartyVoicemailmeetcompanyrequirementAttempt tocollectbefore minimirandastatedEmployeeargumentativeInappropriatelanguageused byemployee

QA B-I-N-G-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Disclose company name
  2. Social not social security number stated
  3. ACH opt out request completed in STARS
  4. Eft disclosure read
  5. Ask for by first and or last name
  6. Customer complaint handled correctly
  7. RPC
  8. Disclose ESign link is only active for 60 mins
  9. Did the employee talk over customer
  10. State income disclosure verbatim
  11. Disclose information prior to RPC
  12. Didn't state name
  13. Bankruptcy notification followed company policy
  14. Recorded Line Disclosure
  15. DNC notated the request in Collection Management Screen in stars
  16. Mini miranda verbatim
  17. Verify email address
  18. Mini miranda verbatim
  19. RPC Social security number or date of birth
  20. Give information to third party
  21. Voicemail meet company requirement
  22. Attempt to collect before mini miranda stated
  23. Employee argumentative
  24. Inappropriate language used by employee