RecordedLineDisclosureDidn'tstatenameRPCVerifyemailaddressDid theemployeetalk overcustomerMinimirandaverbatimAttempt tocollectbefore minimirandastatedSocial notsocialsecuritynumberstatedMinimirandaverbatimStateincomedisclosureverbatimDisclosecompanynameBankruptcynotificationfollowedcompanypolicyACH opt outrequestcompleted inSTARSCustomercomplainthandledcorrectlyAsk for byfirst andor lastnameDNC notatedthe request inCollectionManagementScreen in starsGiveinformationto thirdpartyVoicemailmeetcompanyrequirementEftdisclosurereadEmployeeargumentativeInappropriatelanguageused byemployeeDiscloseESign link isonly activefor 60 minsDiscloseinformationprior toRPCRPC Socialsecuritynumber ordate of birthRecordedLineDisclosureDidn'tstatenameRPCVerifyemailaddressDid theemployeetalk overcustomerMinimirandaverbatimAttempt tocollectbefore minimirandastatedSocial notsocialsecuritynumberstatedMinimirandaverbatimStateincomedisclosureverbatimDisclosecompanynameBankruptcynotificationfollowedcompanypolicyACH opt outrequestcompleted inSTARSCustomercomplainthandledcorrectlyAsk for byfirst andor lastnameDNC notatedthe request inCollectionManagementScreen in starsGiveinformationto thirdpartyVoicemailmeetcompanyrequirementEftdisclosurereadEmployeeargumentativeInappropriatelanguageused byemployeeDiscloseESign link isonly activefor 60 minsDiscloseinformationprior toRPCRPC Socialsecuritynumber ordate of birth

QA B-I-N-G-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recorded Line Disclosure
  2. Didn't state name
  3. RPC
  4. Verify email address
  5. Did the employee talk over customer
  6. Mini miranda verbatim
  7. Attempt to collect before mini miranda stated
  8. Social not social security number stated
  9. Mini miranda verbatim
  10. State income disclosure verbatim
  11. Disclose company name
  12. Bankruptcy notification followed company policy
  13. ACH opt out request completed in STARS
  14. Customer complaint handled correctly
  15. Ask for by first and or last name
  16. DNC notated the request in Collection Management Screen in stars
  17. Give information to third party
  18. Voicemail meet company requirement
  19. Eft disclosure read
  20. Employee argumentative
  21. Inappropriate language used by employee
  22. Disclose ESign link is only active for 60 mins
  23. Disclose information prior to RPC
  24. RPC Social security number or date of birth