ACH opt outrequestcompleted inSTARSInappropriatelanguageused byemployeeCustomercomplainthandledcorrectlyVoicemailmeetcompanyrequirementDiscloseESign link isonly activefor 60 minsGiveinformationto thirdpartyAttempt tocollectbefore minimirandastatedEmployeeargumentativeRecordedLineDisclosureDiscloseinformationprior toRPCStateincomedisclosureverbatimRPC Socialsecuritynumber ordate of birthDidn'tstatenameAsk for byfirst andor lastnameMinimirandaverbatimDisclosecompanynameVerifyemailaddressDNC notatedthe request inCollectionManagementScreen in starsEftdisclosurereadSocial notsocialsecuritynumberstatedDid theemployeetalk overcustomerMinimirandaverbatimBankruptcynotificationfollowedcompanypolicyRPCACH opt outrequestcompleted inSTARSInappropriatelanguageused byemployeeCustomercomplainthandledcorrectlyVoicemailmeetcompanyrequirementDiscloseESign link isonly activefor 60 minsGiveinformationto thirdpartyAttempt tocollectbefore minimirandastatedEmployeeargumentativeRecordedLineDisclosureDiscloseinformationprior toRPCStateincomedisclosureverbatimRPC Socialsecuritynumber ordate of birthDidn'tstatenameAsk for byfirst andor lastnameMinimirandaverbatimDisclosecompanynameVerifyemailaddressDNC notatedthe request inCollectionManagementScreen in starsEftdisclosurereadSocial notsocialsecuritynumberstatedDid theemployeetalk overcustomerMinimirandaverbatimBankruptcynotificationfollowedcompanypolicyRPC

QA B-I-N-G-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACH opt out request completed in STARS
  2. Inappropriate language used by employee
  3. Customer complaint handled correctly
  4. Voicemail meet company requirement
  5. Disclose ESign link is only active for 60 mins
  6. Give information to third party
  7. Attempt to collect before mini miranda stated
  8. Employee argumentative
  9. Recorded Line Disclosure
  10. Disclose information prior to RPC
  11. State income disclosure verbatim
  12. RPC Social security number or date of birth
  13. Didn't state name
  14. Ask for by first and or last name
  15. Mini miranda verbatim
  16. Disclose company name
  17. Verify email address
  18. DNC notated the request in Collection Management Screen in stars
  19. Eft disclosure read
  20. Social not social security number stated
  21. Did the employee talk over customer
  22. Mini miranda verbatim
  23. Bankruptcy notification followed company policy
  24. RPC