VoicemailmeetcompanyrequirementEftdisclosurereadEmployeeargumentativeDiscloseinformationprior toRPCStateincomedisclosureverbatimDiscloseESign link isonly activefor 60 minsDidn'tstatenameDNC notatedthe request inCollectionManagementScreen in starsBankruptcynotificationfollowedcompanypolicySocial notsocialsecuritynumberstatedMinimirandaverbatimDisclosecompanynameVerifyemailaddressAsk for byfirst andor lastnameAttempt tocollectbefore minimirandastatedGiveinformationto thirdpartyACH opt outrequestcompleted inSTARSCustomercomplainthandledcorrectlyRPC Socialsecuritynumber ordate of birthRPCInappropriatelanguageused byemployeeMinimirandaverbatimRecordedLineDisclosureDid theemployeetalk overcustomerVoicemailmeetcompanyrequirementEftdisclosurereadEmployeeargumentativeDiscloseinformationprior toRPCStateincomedisclosureverbatimDiscloseESign link isonly activefor 60 minsDidn'tstatenameDNC notatedthe request inCollectionManagementScreen in starsBankruptcynotificationfollowedcompanypolicySocial notsocialsecuritynumberstatedMinimirandaverbatimDisclosecompanynameVerifyemailaddressAsk for byfirst andor lastnameAttempt tocollectbefore minimirandastatedGiveinformationto thirdpartyACH opt outrequestcompleted inSTARSCustomercomplainthandledcorrectlyRPC Socialsecuritynumber ordate of birthRPCInappropriatelanguageused byemployeeMinimirandaverbatimRecordedLineDisclosureDid theemployeetalk overcustomer

QA B-I-N-G-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Voicemail meet company requirement
  2. Eft disclosure read
  3. Employee argumentative
  4. Disclose information prior to RPC
  5. State income disclosure verbatim
  6. Disclose ESign link is only active for 60 mins
  7. Didn't state name
  8. DNC notated the request in Collection Management Screen in stars
  9. Bankruptcy notification followed company policy
  10. Social not social security number stated
  11. Mini miranda verbatim
  12. Disclose company name
  13. Verify email address
  14. Ask for by first and or last name
  15. Attempt to collect before mini miranda stated
  16. Give information to third party
  17. ACH opt out request completed in STARS
  18. Customer complaint handled correctly
  19. RPC Social security number or date of birth
  20. RPC
  21. Inappropriate language used by employee
  22. Mini miranda verbatim
  23. Recorded Line Disclosure
  24. Did the employee talk over customer