VerifyemailaddressDisclosecompanynameACH opt outrequestcompleted inSTARSDiscloseinformationprior toRPCGiveinformationto thirdpartyAttempt tocollectbefore minimirandastatedMinimirandaverbatimAsk for byfirst andor lastnameDNC notatedthe request inCollectionManagementScreen in starsRPCBankruptcynotificationfollowedcompanypolicyStateincomedisclosureverbatimSocial notsocialsecuritynumberstatedDidn'tstatenameRecordedLineDisclosureVoicemailmeetcompanyrequirementMinimirandaverbatimInappropriatelanguageused byemployeeEmployeeargumentativeDid theemployeetalk overcustomerRPC Socialsecuritynumber ordate of birthCustomercomplainthandledcorrectlyEftdisclosurereadDiscloseESign link isonly activefor 60 minsVerifyemailaddressDisclosecompanynameACH opt outrequestcompleted inSTARSDiscloseinformationprior toRPCGiveinformationto thirdpartyAttempt tocollectbefore minimirandastatedMinimirandaverbatimAsk for byfirst andor lastnameDNC notatedthe request inCollectionManagementScreen in starsRPCBankruptcynotificationfollowedcompanypolicyStateincomedisclosureverbatimSocial notsocialsecuritynumberstatedDidn'tstatenameRecordedLineDisclosureVoicemailmeetcompanyrequirementMinimirandaverbatimInappropriatelanguageused byemployeeEmployeeargumentativeDid theemployeetalk overcustomerRPC Socialsecuritynumber ordate of birthCustomercomplainthandledcorrectlyEftdisclosurereadDiscloseESign link isonly activefor 60 mins

QA B-I-N-G-O - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify email address
  2. Disclose company name
  3. ACH opt out request completed in STARS
  4. Disclose information prior to RPC
  5. Give information to third party
  6. Attempt to collect before mini miranda stated
  7. Mini miranda verbatim
  8. Ask for by first and or last name
  9. DNC notated the request in Collection Management Screen in stars
  10. RPC
  11. Bankruptcy notification followed company policy
  12. State income disclosure verbatim
  13. Social not social security number stated
  14. Didn't state name
  15. Recorded Line Disclosure
  16. Voicemail meet company requirement
  17. Mini miranda verbatim
  18. Inappropriate language used by employee
  19. Employee argumentative
  20. Did the employee talk over customer
  21. RPC Social security number or date of birth
  22. Customer complaint handled correctly
  23. Eft disclosure read
  24. Disclose ESign link is only active for 60 mins