De-escalatedacustomerMake thecustomerlaugh2NEXTplansProvisionPassportPlusChangedplan &save CxMoneyACCOLADEUse word:ABRACADABRA(on call)Promotedself serviceto 10customersComplimentthecustomerEducatecx on datausagemonitoringTeach howto turn offcellular dataon apsUse word:VICTORYon callMake thecustomerlaughChangeimei &simBIZ AP:Download& Registeron CallBill PayviaMyATT Apon callResetvoicemailpasswordvia Biz appAssist cx inDownload &Install ofPassport APAssistedcx w/PremierUser-guideCx usedYOURNAME onthe callUse Word:DEFINTELYon call1NEXTplanProvisionPassportProUpdateFANprofileDe-escalatedacustomerMake thecustomerlaugh2NEXTplansProvisionPassportPlusChangedplan &save CxMoneyACCOLADEUse word:ABRACADABRA(on call)Promotedself serviceto 10customersComplimentthecustomerEducatecx on datausagemonitoringTeach howto turn offcellular dataon apsUse word:VICTORYon callMake thecustomerlaughChangeimei &simBIZ AP:Download& Registeron CallBill PayviaMyATT Apon callResetvoicemailpasswordvia Biz appAssist cx inDownload &Install ofPassport APAssistedcx w/PremierUser-guideCx usedYOURNAME onthe callUse Word:DEFINTELYon call1NEXTplanProvisionPassportProUpdateFANprofile

The Doctor is In - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalated a customer
  2. Make the customer laugh
  3. 2 NEXT plans
  4. Provision Passport Plus
  5. Changed plan & save Cx Money
  6. ACCOLADE
  7. Use word: ABRACADABRA (on call)
  8. Promoted self service to 10 customers
  9. Compliment the customer
  10. Educate cx on data usage monitoring
  11. Teach how to turn off cellular data on aps
  12. Use word: VICTORY on call
  13. Make the customer laugh
  14. Change imei & sim
  15. BIZ AP: Download & Register on Call
  16. Bill Pay via MyATT Ap on call
  17. Reset voicemail password via Biz app
  18. Assist cx in Download & Install of Passport AP
  19. Assisted cx w/ Premier User-guide
  20. Cx used YOUR NAME on the call
  21. Use Word: DEFINTELY on call
  22. 1 NEXT plan
  23. Provision Passport Pro
  24. Update FAN profile