WatchSympathyVs Empathyvideo and doworksheetBOOK 5CALLSFROMPLB CCPprint andhang apositivequote @ yourwork stationWRITE 3TIPSFOR NEWOFFICEEMPLOYEESHAVE THEHIGHEST # OFOUTBOUNDCALLS IN A 20MIN BLOCK(SPEEDOUTBOUND)WatchConsistencyVideo anddoworksheetWrite down 5goals and postthem as areminder toyourself (workor personal)RENEW 3PLUMBINGMEMBERSHIPS self-eval anoutboundcall using thecubesidefeedbackGive acoworker acomplimentRENEW 3 HVACMEMBERHSHIPSdo a WMPtyping testand emailme results20 PLBHAPPYCALLSBook anentire sloton thecallboardDO 30JUMPINGJACKS ATYOUR WORKSTATIONlisten to yourunbookedcalls fromthis weekand confirm.Cleanyour oldfood outof fridge20 HVACHAPPYCALLSWatchTaking anInbound callvideo & doworksheetBOOK 5CALLSFROMHVAC CCPBook 5c&s fromfollow uporganize yourdesk area anddrawers. Getrid ofunnecessaryitems.CLEAN UP10CUSTOMERACCOUNTSself-eval anincoming callusingcubesidefeedbackWatchSympathyVs Empathyvideo and doworksheetBOOK 5CALLSFROMPLB CCPprint andhang apositivequote @ yourwork stationWRITE 3TIPSFOR NEWOFFICEEMPLOYEESHAVE THEHIGHEST # OFOUTBOUNDCALLS IN A 20MIN BLOCK(SPEEDOUTBOUND)WatchConsistencyVideo anddoworksheetWrite down 5goals and postthem as areminder toyourself (workor personal)RENEW 3PLUMBINGMEMBERSHIPS self-eval anoutboundcall using thecubesidefeedbackGive acoworker acomplimentRENEW 3 HVACMEMBERHSHIPSdo a WMPtyping testand emailme results20 PLBHAPPYCALLSBook anentire sloton thecallboardDO 30JUMPINGJACKS ATYOUR WORKSTATIONlisten to yourunbookedcalls fromthis weekand confirm.Cleanyour oldfood outof fridge20 HVACHAPPYCALLSWatchTaking anInbound callvideo & doworksheetBOOK 5CALLSFROMHVAC CCPBook 5c&s fromfollow uporganize yourdesk area anddrawers. Getrid ofunnecessaryitems.CLEAN UP10CUSTOMERACCOUNTSself-eval anincoming callusingcubesidefeedback

Neffsville Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Watch Sympathy Vs Empathy video and do worksheet
  2. BOOK 5 CALLS FROM PLB CCP
  3. print and hang a positive quote @ your work station
  4. WRITE 3 TIPS FOR NEW OFFICE EMPLOYEES
  5. HAVE THE HIGHEST # OF OUTBOUND CALLS IN A 20 MIN BLOCK (SPEED OUTBOUND)
  6. Watch Consistency Video and do worksheet
  7. Write down 5 goals and post them as a reminder to yourself (work or personal)
  8. RENEW 3 PLUMBING MEMBERSHIPS
  9. self-eval an outbound call using the cubeside feedback
  10. Give a coworker a compliment
  11. RENEW 3 HVAC MEMBERHSHIPS
  12. do a WMP typing test and email me results
  13. 20 PLB HAPPY CALLS
  14. Book an entire slot on the callboard
  15. DO 30 JUMPING JACKS AT YOUR WORK STATION
  16. listen to your unbooked calls from this week and confirm.
  17. Clean your old food out of fridge
  18. 20 HVAC HAPPY CALLS
  19. Watch Taking an Inbound call video & do worksheet
  20. BOOK 5 CALLS FROM HVAC CCP
  21. Book 5 c&s from follow up
  22. organize your desk area and drawers. Get rid of unnecessary items.
  23. CLEAN UP 10 CUSTOMER ACCOUNTS
  24. self-eval an incoming call using cubeside feedback