LackscommonsenseConfusionon whichprogramthey arereferring toRepliesafter tickethas beenclosedFixedbyrebootRequests aremote inand promptis declinedDoes notfollowinstructionsDoes notanswerwhen wecall backDoes notprovideany detailsof issueCallsmultipletimes backto backDoes notrespond fordays untilticket isclosedRidiculouslybad ways ofexplainingissuesIt is only anemergencywhen theydeem soIgnoresquestionsUsesEmail asVPNaddressCalls viaextensionMultipletickets fromsame personfor sameissueReceivean "Out ofoffice"replyNeverchangedpasswordfromSetup@123Opens anew ticketinstead ofreplying toold oneAnswers'Yes' tomultiplechoicequestionsAsks us toremote in &they ignorepromptReplies"Now"...2hrs laterMentionshaving anerror butdoes not saywhichAsks aboutmultipleissue insame ticketLackscommonsenseConfusionon whichprogramthey arereferring toRepliesafter tickethas beenclosedFixedbyrebootRequests aremote inand promptis declinedDoes notfollowinstructionsDoes notanswerwhen wecall backDoes notprovideany detailsof issueCallsmultipletimes backto backDoes notrespond fordays untilticket isclosedRidiculouslybad ways ofexplainingissuesIt is only anemergencywhen theydeem soIgnoresquestionsUsesEmail asVPNaddressCalls viaextensionMultipletickets fromsame personfor sameissueReceivean "Out ofoffice"replyNeverchangedpasswordfromSetup@123Opens anew ticketinstead ofreplying toold oneAnswers'Yes' tomultiplechoicequestionsAsks us toremote in &they ignorepromptReplies"Now"...2hrs laterMentionshaving anerror butdoes not saywhichAsks aboutmultipleissue insame ticket

I.T LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lacks common sense
  2. Confusion on which program they are referring to
  3. Replies after ticket has been closed
  4. Fixed by reboot
  5. Requests a remote in and prompt is declined
  6. Does not follow instructions
  7. Does not answer when we call back
  8. Does not provide any details of issue
  9. Calls multiple times back to back
  10. Does not respond for days until ticket is closed
  11. Ridiculously bad ways of explaining issues
  12. It is only an emergency when they deem so
  13. Ignores questions
  14. Uses Email as VPN address
  15. Calls via extension
  16. Multiple tickets from same person for same issue
  17. Receive an "Out of office" reply
  18. Never changed password from Setup@123
  19. Opens a new ticket instead of replying to old one
  20. Answers 'Yes' to multiple choice questions
  21. Asks us to remote in & they ignore prompt
  22. Replies "Now"...2 hrs later
  23. Mentions having an error but does not say which
  24. Asks about multiple issue in same ticket