Calls viaextensionDoes notfollowinstructionsAsks aboutmultipleissue insame ticketDoes notrespond fordays untilticket isclosedConfusionon whichprogramthey arereferring toAnswers'Yes' tomultiplechoicequestionsDoes notprovideany detailsof issueRepliesafter tickethas beenclosedRequests aremote inand promptis declinedIgnoresquestionsUsesEmail asVPNaddressLackscommonsenseMultipletickets fromsame personfor sameissueOpens anew ticketinstead ofreplying toold oneDoes notanswerwhen wecall backIt is only anemergencywhen theydeem soNeverchangedpasswordfromSetup@123Replies"Now"...2hrs laterRidiculouslybad ways ofexplainingissuesReceivean "Out ofoffice"replyCallsmultipletimes backto backAsks us toremote in &they ignorepromptMentionshaving anerror butdoes not saywhichFixedbyrebootCalls viaextensionDoes notfollowinstructionsAsks aboutmultipleissue insame ticketDoes notrespond fordays untilticket isclosedConfusionon whichprogramthey arereferring toAnswers'Yes' tomultiplechoicequestionsDoes notprovideany detailsof issueRepliesafter tickethas beenclosedRequests aremote inand promptis declinedIgnoresquestionsUsesEmail asVPNaddressLackscommonsenseMultipletickets fromsame personfor sameissueOpens anew ticketinstead ofreplying toold oneDoes notanswerwhen wecall backIt is only anemergencywhen theydeem soNeverchangedpasswordfromSetup@123Replies"Now"...2hrs laterRidiculouslybad ways ofexplainingissuesReceivean "Out ofoffice"replyCallsmultipletimes backto backAsks us toremote in &they ignorepromptMentionshaving anerror butdoes not saywhichFixedbyreboot

I.T LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls via extension
  2. Does not follow instructions
  3. Asks about multiple issue in same ticket
  4. Does not respond for days until ticket is closed
  5. Confusion on which program they are referring to
  6. Answers 'Yes' to multiple choice questions
  7. Does not provide any details of issue
  8. Replies after ticket has been closed
  9. Requests a remote in and prompt is declined
  10. Ignores questions
  11. Uses Email as VPN address
  12. Lacks common sense
  13. Multiple tickets from same person for same issue
  14. Opens a new ticket instead of replying to old one
  15. Does not answer when we call back
  16. It is only an emergency when they deem so
  17. Never changed password from Setup@123
  18. Replies "Now"...2 hrs later
  19. Ridiculously bad ways of explaining issues
  20. Receive an "Out of office" reply
  21. Calls multiple times back to back
  22. Asks us to remote in & they ignore prompt
  23. Mentions having an error but does not say which
  24. Fixed by reboot