Opens anew ticketinstead ofreplying toold oneConfusionon whichprogramthey arereferring toRidiculouslybad ways ofexplainingissuesDoes notrespond fordays untilticket isclosedMentionshaving anerror butdoes not saywhichMultipletickets fromsame personfor sameissueUsesEmail asVPNaddressCalls viaextensionDoes notfollowinstructionsAsks aboutmultipleissue insame ticketIgnoresquestionsReceivean "Out ofoffice"replyLackscommonsenseAnswers'Yes' tomultiplechoicequestionsReplies"Now"...2hrs laterNeverchangedpasswordfromSetup@123Callsmultipletimes backto backAsks us toremote in &they ignorepromptIt is only anemergencywhen theydeem soDoes notprovideany detailsof issueRepliesafter tickethas beenclosedDoes notanswerwhen wecall backRequests aremote inand promptis declinedFixedbyrebootOpens anew ticketinstead ofreplying toold oneConfusionon whichprogramthey arereferring toRidiculouslybad ways ofexplainingissuesDoes notrespond fordays untilticket isclosedMentionshaving anerror butdoes not saywhichMultipletickets fromsame personfor sameissueUsesEmail asVPNaddressCalls viaextensionDoes notfollowinstructionsAsks aboutmultipleissue insame ticketIgnoresquestionsReceivean "Out ofoffice"replyLackscommonsenseAnswers'Yes' tomultiplechoicequestionsReplies"Now"...2hrs laterNeverchangedpasswordfromSetup@123Callsmultipletimes backto backAsks us toremote in &they ignorepromptIt is only anemergencywhen theydeem soDoes notprovideany detailsof issueRepliesafter tickethas beenclosedDoes notanswerwhen wecall backRequests aremote inand promptis declinedFixedbyreboot

I.T LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opens a new ticket instead of replying to old one
  2. Confusion on which program they are referring to
  3. Ridiculously bad ways of explaining issues
  4. Does not respond for days until ticket is closed
  5. Mentions having an error but does not say which
  6. Multiple tickets from same person for same issue
  7. Uses Email as VPN address
  8. Calls via extension
  9. Does not follow instructions
  10. Asks about multiple issue in same ticket
  11. Ignores questions
  12. Receive an "Out of office" reply
  13. Lacks common sense
  14. Answers 'Yes' to multiple choice questions
  15. Replies "Now"...2 hrs later
  16. Never changed password from Setup@123
  17. Calls multiple times back to back
  18. Asks us to remote in & they ignore prompt
  19. It is only an emergency when they deem so
  20. Does not provide any details of issue
  21. Replies after ticket has been closed
  22. Does not answer when we call back
  23. Requests a remote in and prompt is declined
  24. Fixed by reboot