Calls viaextensionAsks us toremote in &they ignorepromptIt is only anemergencywhen theydeem soRepliesafter tickethas beenclosedReplies"Now"...2hrs laterFixedbyrebootLackscommonsenseDoes notfollowinstructionsMultipletickets fromsame personfor sameissueDoes notrespond fordays untilticket isclosedMentionshaving anerror butdoes not saywhichConfusionon whichprogramthey arereferring toOpens anew ticketinstead ofreplying toold oneDoes notanswerwhen wecall backAsks aboutmultipleissue insame ticketNeverchangedpasswordfromSetup@123Callsmultipletimes backto backRidiculouslybad ways ofexplainingissuesRequests aremote inand promptis declinedDoes notprovideany detailsof issueUsesEmail asVPNaddressAnswers'Yes' tomultiplechoicequestionsIgnoresquestionsReceivean "Out ofoffice"replyCalls viaextensionAsks us toremote in &they ignorepromptIt is only anemergencywhen theydeem soRepliesafter tickethas beenclosedReplies"Now"...2hrs laterFixedbyrebootLackscommonsenseDoes notfollowinstructionsMultipletickets fromsame personfor sameissueDoes notrespond fordays untilticket isclosedMentionshaving anerror butdoes not saywhichConfusionon whichprogramthey arereferring toOpens anew ticketinstead ofreplying toold oneDoes notanswerwhen wecall backAsks aboutmultipleissue insame ticketNeverchangedpasswordfromSetup@123Callsmultipletimes backto backRidiculouslybad ways ofexplainingissuesRequests aremote inand promptis declinedDoes notprovideany detailsof issueUsesEmail asVPNaddressAnswers'Yes' tomultiplechoicequestionsIgnoresquestionsReceivean "Out ofoffice"reply

I.T LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calls via extension
  2. Asks us to remote in & they ignore prompt
  3. It is only an emergency when they deem so
  4. Replies after ticket has been closed
  5. Replies "Now"...2 hrs later
  6. Fixed by reboot
  7. Lacks common sense
  8. Does not follow instructions
  9. Multiple tickets from same person for same issue
  10. Does not respond for days until ticket is closed
  11. Mentions having an error but does not say which
  12. Confusion on which program they are referring to
  13. Opens a new ticket instead of replying to old one
  14. Does not answer when we call back
  15. Asks about multiple issue in same ticket
  16. Never changed password from Setup@123
  17. Calls multiple times back to back
  18. Ridiculously bad ways of explaining issues
  19. Requests a remote in and prompt is declined
  20. Does not provide any details of issue
  21. Uses Email as VPN address
  22. Answers 'Yes' to multiple choice questions
  23. Ignores questions
  24. Receive an "Out of office" reply