Repliesafter tickethas beenclosedOpens anew ticketinstead ofreplying toold oneAsks aboutmultipleissue insame ticketReceivean "Out ofoffice"replyLackscommonsenseAsks us toremote in &they ignorepromptConfusionon whichprogramthey arereferring toDoes notanswerwhen wecall backReplies"Now"...2hrs laterFixedbyrebootMultipletickets fromsame personfor sameissueMentionshaving anerror butdoes not saywhichRidiculouslybad ways ofexplainingissuesUsesEmail asVPNaddressDoes notfollowinstructionsAnswers'Yes' tomultiplechoicequestionsRequests aremote inand promptis declinedCalls viaextensionIt is only anemergencywhen theydeem soCallsmultipletimes backto backDoes notrespond fordays untilticket isclosedDoes notprovideany detailsof issueNeverchangedpasswordfromSetup@123IgnoresquestionsRepliesafter tickethas beenclosedOpens anew ticketinstead ofreplying toold oneAsks aboutmultipleissue insame ticketReceivean "Out ofoffice"replyLackscommonsenseAsks us toremote in &they ignorepromptConfusionon whichprogramthey arereferring toDoes notanswerwhen wecall backReplies"Now"...2hrs laterFixedbyrebootMultipletickets fromsame personfor sameissueMentionshaving anerror butdoes not saywhichRidiculouslybad ways ofexplainingissuesUsesEmail asVPNaddressDoes notfollowinstructionsAnswers'Yes' tomultiplechoicequestionsRequests aremote inand promptis declinedCalls viaextensionIt is only anemergencywhen theydeem soCallsmultipletimes backto backDoes notrespond fordays untilticket isclosedDoes notprovideany detailsof issueNeverchangedpasswordfromSetup@123Ignoresquestions

I.T LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Replies after ticket has been closed
  2. Opens a new ticket instead of replying to old one
  3. Asks about multiple issue in same ticket
  4. Receive an "Out of office" reply
  5. Lacks common sense
  6. Asks us to remote in & they ignore prompt
  7. Confusion on which program they are referring to
  8. Does not answer when we call back
  9. Replies "Now"...2 hrs later
  10. Fixed by reboot
  11. Multiple tickets from same person for same issue
  12. Mentions having an error but does not say which
  13. Ridiculously bad ways of explaining issues
  14. Uses Email as VPN address
  15. Does not follow instructions
  16. Answers 'Yes' to multiple choice questions
  17. Requests a remote in and prompt is declined
  18. Calls via extension
  19. It is only an emergency when they deem so
  20. Calls multiple times back to back
  21. Does not respond for days until ticket is closed
  22. Does not provide any details of issue
  23. Never changed password from Setup@123
  24. Ignores questions