LackscommonsenseDoes notanswerwhen wecall backOpens anew ticketinstead ofreplying toold oneMentionshaving anerror butdoes not saywhichCallsmultipletimes backto backDoes notprovideany detailsof issueReceivean "Out ofoffice"replyConfusionon whichprogramthey arereferring toMultipletickets fromsame personfor sameissueRepliesafter tickethas beenclosedReplies"Now"...2hrs laterAsks aboutmultipleissue insame ticketAnswers'Yes' tomultiplechoicequestionsRidiculouslybad ways ofexplainingissuesCalls viaextensionNeverchangedpasswordfromSetup@123Does notrespond fordays untilticket isclosedUsesEmail asVPNaddressFixedbyrebootIgnoresquestionsRequests aremote inand promptis declinedAsks us toremote in &they ignorepromptIt is only anemergencywhen theydeem soDoes notfollowinstructionsLackscommonsenseDoes notanswerwhen wecall backOpens anew ticketinstead ofreplying toold oneMentionshaving anerror butdoes not saywhichCallsmultipletimes backto backDoes notprovideany detailsof issueReceivean "Out ofoffice"replyConfusionon whichprogramthey arereferring toMultipletickets fromsame personfor sameissueRepliesafter tickethas beenclosedReplies"Now"...2hrs laterAsks aboutmultipleissue insame ticketAnswers'Yes' tomultiplechoicequestionsRidiculouslybad ways ofexplainingissuesCalls viaextensionNeverchangedpasswordfromSetup@123Does notrespond fordays untilticket isclosedUsesEmail asVPNaddressFixedbyrebootIgnoresquestionsRequests aremote inand promptis declinedAsks us toremote in &they ignorepromptIt is only anemergencywhen theydeem soDoes notfollowinstructions

I.T LIFE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lacks common sense
  2. Does not answer when we call back
  3. Opens a new ticket instead of replying to old one
  4. Mentions having an error but does not say which
  5. Calls multiple times back to back
  6. Does not provide any details of issue
  7. Receive an "Out of office" reply
  8. Confusion on which program they are referring to
  9. Multiple tickets from same person for same issue
  10. Replies after ticket has been closed
  11. Replies "Now"...2 hrs later
  12. Asks about multiple issue in same ticket
  13. Answers 'Yes' to multiple choice questions
  14. Ridiculously bad ways of explaining issues
  15. Calls via extension
  16. Never changed password from Setup@123
  17. Does not respond for days until ticket is closed
  18. Uses Email as VPN address
  19. Fixed by reboot
  20. Ignores questions
  21. Requests a remote in and prompt is declined
  22. Asks us to remote in & they ignore prompt
  23. It is only an emergency when they deem so
  24. Does not follow instructions