(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A customer puts you on hold
Took a business customers payment for at least $1000 for IB/OB/Chat or at least $5000 for ACT
Updated CBR/Email for a customer
Set up a DPA
Have a customers whose first and last name begins with the same letter
A customer gave you a commendation
De-escalated a customer
Transferred a customer to BMX
Used Broadridge to review a notice
A customer tells you a joke
Used Fiserv to locate a payment
Restore a customers service
Collect payment on a closed account
Updated credit rating
Worked a customers account who has the same name as you (first or last)
Took a residential customers payment for at least $500
A customer stated that they never received their bill