Business accountusing bill pay,hasanyone ever talked toyou about our achservices so you cansend an recieveelectronically.TrackbalancetransferHave needsmetconversationAre you beingrewarded foryour debitcardpurchases?What typeof rate areyoupaying?Mortgage clientmentions buyingfurniture have youthought about ahome equity line ofcreditClient receivingmaintenance fee hasanyone mentionedour credit cards youcan link to youraccount to waive thefees.Do you carrya balance onyour creditcards?TrackcheckingTrack acreditcardTrackmmaor cdDo youhave anemergencyfund?Client needingbalance have youthought aboutsetting up olb tohave access toyou accountanytimeI see you have alarge balance in yourchecking have youthought about puttingsome of the balanceinto asavings,mma,or cd?Legacy or platinumwe no longer offerhowever i can get aspecialist on the lineto go over thebenefits of our newcards.I see you have a loanwith us we are a fullservice bank haveyou thought aboutopening a checkingaccount to go withyour loan?Tracka loanHow quickly doyou need fundslightstream loancan be anoption.HavepurposefulconversationsI see multiple cardpayments have youthought about adebt consolidationloan to get onepayment?You offered creditcard then they saythey don't have goodcredit has anyonementioned oursecure card optionsto help build yourcredit.Client mentions theyplan on purchasing anew vehicle did youknow we haveautoloans that canhelp you make thatpurchaseClient receivingoverdraft fees hasanyone ever talked toyou about or creditlines that you can linkto your account tohelp with overdraftprotectionHave youthoughtaboutrefinancing?Business accountusing bill pay,hasanyone ever talked toyou about our achservices so you cansend an recieveelectronically.TrackbalancetransferHave needsmetconversationAre you beingrewarded foryour debitcardpurchases?What typeof rate areyoupaying?Mortgage clientmentions buyingfurniture have youthought about ahome equity line ofcreditClient receivingmaintenance fee hasanyone mentionedour credit cards youcan link to youraccount to waive thefees.Do you carrya balance onyour creditcards?TrackcheckingTrack acreditcardTrackmmaor cdDo youhave anemergencyfund?Client needingbalance have youthought aboutsetting up olb tohave access toyou accountanytimeI see you have alarge balance in yourchecking have youthought about puttingsome of the balanceinto asavings,mma,or cd?Legacy or platinumwe no longer offerhowever i can get aspecialist on the lineto go over thebenefits of our newcards.I see you have a loanwith us we are a fullservice bank haveyou thought aboutopening a checkingaccount to go withyour loan?Tracka loanHow quickly doyou need fundslightstream loancan be anoption.HavepurposefulconversationsI see multiple cardpayments have youthought about adebt consolidationloan to get onepayment?You offered creditcard then they saythey don't have goodcredit has anyonementioned oursecure card optionsto help build yourcredit.Client mentions theyplan on purchasing anew vehicle did youknow we haveautoloans that canhelp you make thatpurchaseClient receivingoverdraft fees hasanyone ever talked toyou about or creditlines that you can linkto your account tohelp with overdraftprotectionHave youthoughtaboutrefinancing?

Srvp Probing questions - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Business account using bill pay,has anyone ever talked to you about our ach services so you can send an recieve electronically.
  2. Track balance transfer
  3. Have needs met conversation
  4. Are you being rewarded for your debit card purchases?
  5. What type of rate are you paying?
  6. Mortgage client mentions buying furniture have you thought about a home equity line of credit
  7. Client receiving maintenance fee has anyone mentioned our credit cards you can link to your account to waive the fees.
  8. Do you carry a balance on your credit cards?
  9. Track checking
  10. Track a credit card
  11. Track mma or cd
  12. Do you have an emergency fund?
  13. Client needing balance have you thought about setting up olb to have access to you account anytime
  14. I see you have a large balance in your checking have you thought about putting some of the balance into a savings,mma,or cd?
  15. Legacy or platinum we no longer offer however i can get a specialist on the line to go over the benefits of our new cards.
  16. I see you have a loan with us we are a full service bank have you thought about opening a checking account to go with your loan?
  17. Track a loan
  18. How quickly do you need funds lightstream loan can be an option.
  19. Have purposeful conversations
  20. I see multiple card payments have you thought about a debt consolidation loan to get one payment?
  21. You offered credit card then they say they don't have good credit has anyone mentioned our secure card options to help build your credit.
  22. Client mentions they plan on purchasing a new vehicle did you know we have autoloans that can help you make that purchase
  23. Client receiving overdraft fees has anyone ever talked to you about or credit lines that you can link to your account to help with overdraft protection
  24. Have you thought about refinancing?