ApologizedMindfulat workArticleWrapUpTimesListen toECMSnipListen toECMCallExtraHoursSmallTalkNoLatesRecordedLineReminderNoshortCallsMentalRefresherGoOutsideSecurityQuestionsDe-EscalationWorkflowNo Flagsfor longDispoSenseofUrgencyThankedtheCustomerWFHTalk-OffQuestionTemplateAttentionExcersisesWatchTed TalkVideoPSDReminder24/7ChatHoldTimesOpen aWMUApologizedMindfulat workArticleWrapUpTimesListen toECMSnipListen toECMCallExtraHoursSmallTalkNoLatesRecordedLineReminderNoshortCallsMentalRefresherGoOutsideSecurityQuestionsDe-EscalationWorkflowNo Flagsfor longDispoSenseofUrgencyThankedtheCustomerWFHTalk-OffQuestionTemplateAttentionExcersisesWatchTed TalkVideoPSDReminder24/7ChatHoldTimesOpen aWMU

Every Customer Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Apologized
  2. Mindful at work Article
  3. Wrap Up Times
  4. Listen to ECM Snip
  5. Listen to ECM Call
  6. Extra Hours
  7. Small Talk
  8. No Lates
  9. Recorded Line Reminder
  10. No short Calls
  11. Mental Refresher Go Outside
  12. Security Questions
  13. De-Escalation Workflow
  14. No Flags for long Dispo
  15. Sense of Urgency
  16. Thanked the Customer
  17. WFH Talk-Off
  18. Question Template
  19. Attention Excersises
  20. Watch Ted Talk Video
  21. PSD Reminder
  22. 24/7 Chat
  23. Hold Times
  24. Open a WMU