PSDReminderMindfulat workArticleThankedtheCustomerNoLatesListen toECMCallAttentionExcersisesDe-EscalationWorkflowNoshortCallsRecordedLineReminderSenseofUrgencySecurityQuestionsWFHTalk-OffWrapUpTimesExtraHoursMentalRefresherGoOutside24/7ChatQuestionTemplateOpen aWMUSmallTalkNo Flagsfor longDispoListen toECMSnipHoldTimesWatchTed TalkVideoApologizedPSDReminderMindfulat workArticleThankedtheCustomerNoLatesListen toECMCallAttentionExcersisesDe-EscalationWorkflowNoshortCallsRecordedLineReminderSenseofUrgencySecurityQuestionsWFHTalk-OffWrapUpTimesExtraHoursMentalRefresherGoOutside24/7ChatQuestionTemplateOpen aWMUSmallTalkNo Flagsfor longDispoListen toECMSnipHoldTimesWatchTed TalkVideoApologized

Every Customer Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PSD Reminder
  2. Mindful at work Article
  3. Thanked the Customer
  4. No Lates
  5. Listen to ECM Call
  6. Attention Excersises
  7. De-Escalation Workflow
  8. No short Calls
  9. Recorded Line Reminder
  10. Sense of Urgency
  11. Security Questions
  12. WFH Talk-Off
  13. Wrap Up Times
  14. Extra Hours
  15. Mental Refresher Go Outside
  16. 24/7 Chat
  17. Question Template
  18. Open a WMU
  19. Small Talk
  20. No Flags for long Dispo
  21. Listen to ECM Snip
  22. Hold Times
  23. Watch Ted Talk Video
  24. Apologized