24/7ChatListen toECMSnipSecurityQuestionsHoldTimesNoshortCallsWatchTed TalkVideoNo Flagsfor longDispoSmallTalkWrapUpTimesMindfulat workArticleMentalRefresherGoOutsidePSDReminderApologizedWFHTalk-OffNoLatesThankedtheCustomerSenseofUrgencyQuestionTemplateDe-EscalationWorkflowListen toECMCallExtraHoursOpen aWMUAttentionExcersisesRecordedLineReminder24/7ChatListen toECMSnipSecurityQuestionsHoldTimesNoshortCallsWatchTed TalkVideoNo Flagsfor longDispoSmallTalkWrapUpTimesMindfulat workArticleMentalRefresherGoOutsidePSDReminderApologizedWFHTalk-OffNoLatesThankedtheCustomerSenseofUrgencyQuestionTemplateDe-EscalationWorkflowListen toECMCallExtraHoursOpen aWMUAttentionExcersisesRecordedLineReminder

Every Customer Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 24/7 Chat
  2. Listen to ECM Snip
  3. Security Questions
  4. Hold Times
  5. No short Calls
  6. Watch Ted Talk Video
  7. No Flags for long Dispo
  8. Small Talk
  9. Wrap Up Times
  10. Mindful at work Article
  11. Mental Refresher Go Outside
  12. PSD Reminder
  13. Apologized
  14. WFH Talk-Off
  15. No Lates
  16. Thanked the Customer
  17. Sense of Urgency
  18. Question Template
  19. De-Escalation Workflow
  20. Listen to ECM Call
  21. Extra Hours
  22. Open a WMU
  23. Attention Excersises
  24. Recorded Line Reminder