No Flagsfor longDispoMentalRefresherGoOutsideSenseofUrgencyPSDReminderWatchTed TalkVideoHoldTimesOpen aWMUWFHTalk-OffListen toECMCallThankedtheCustomerWrapUpTimes24/7ChatExtraHoursNoshortCallsNoLatesListen toECMSnipAttentionExcersisesMindfulat workArticleRecordedLineReminderSmallTalkApologizedSecurityQuestionsQuestionTemplateDe-EscalationWorkflowNo Flagsfor longDispoMentalRefresherGoOutsideSenseofUrgencyPSDReminderWatchTed TalkVideoHoldTimesOpen aWMUWFHTalk-OffListen toECMCallThankedtheCustomerWrapUpTimes24/7ChatExtraHoursNoshortCallsNoLatesListen toECMSnipAttentionExcersisesMindfulat workArticleRecordedLineReminderSmallTalkApologizedSecurityQuestionsQuestionTemplateDe-EscalationWorkflow

Every Customer Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Flags for long Dispo
  2. Mental Refresher Go Outside
  3. Sense of Urgency
  4. PSD Reminder
  5. Watch Ted Talk Video
  6. Hold Times
  7. Open a WMU
  8. WFH Talk-Off
  9. Listen to ECM Call
  10. Thanked the Customer
  11. Wrap Up Times
  12. 24/7 Chat
  13. Extra Hours
  14. No short Calls
  15. No Lates
  16. Listen to ECM Snip
  17. Attention Excersises
  18. Mindful at work Article
  19. Recorded Line Reminder
  20. Small Talk
  21. Apologized
  22. Security Questions
  23. Question Template
  24. De-Escalation Workflow