MentalRefresherGoOutsideListen toECMSnipPSDReminderAttentionExcersisesMindfulat workArticleWrapUpTimesWFHTalk-OffNoLatesOpen aWMUListen toECMCallDe-EscalationWorkflowExtraHoursQuestionTemplateWatchTed TalkVideoSecurityQuestionsThankedtheCustomerNoshortCallsRecordedLineReminderSenseofUrgency24/7ChatNo Flagsfor longDispoHoldTimesSmallTalkApologizedMentalRefresherGoOutsideListen toECMSnipPSDReminderAttentionExcersisesMindfulat workArticleWrapUpTimesWFHTalk-OffNoLatesOpen aWMUListen toECMCallDe-EscalationWorkflowExtraHoursQuestionTemplateWatchTed TalkVideoSecurityQuestionsThankedtheCustomerNoshortCallsRecordedLineReminderSenseofUrgency24/7ChatNo Flagsfor longDispoHoldTimesSmallTalkApologized

Every Customer Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mental Refresher Go Outside
  2. Listen to ECM Snip
  3. PSD Reminder
  4. Attention Excersises
  5. Mindful at work Article
  6. Wrap Up Times
  7. WFH Talk-Off
  8. No Lates
  9. Open a WMU
  10. Listen to ECM Call
  11. De-Escalation Workflow
  12. Extra Hours
  13. Question Template
  14. Watch Ted Talk Video
  15. Security Questions
  16. Thanked the Customer
  17. No short Calls
  18. Recorded Line Reminder
  19. Sense of Urgency
  20. 24/7 Chat
  21. No Flags for long Dispo
  22. Hold Times
  23. Small Talk
  24. Apologized