AttentionExcersisesSenseofUrgencyNo Flagsfor longDispoOpen aWMUQuestionTemplateMentalRefresherGoOutsideNoLatesHoldTimesListen toECMSnipSecurityQuestionsThankedtheCustomerRecordedLineReminderApologizedMindfulat workArticleWFHTalk-Off24/7ChatSmallTalkNoshortCallsListen toECMCallExtraHoursDe-EscalationWorkflowWrapUpTimesWatchTed TalkVideoPSDReminderAttentionExcersisesSenseofUrgencyNo Flagsfor longDispoOpen aWMUQuestionTemplateMentalRefresherGoOutsideNoLatesHoldTimesListen toECMSnipSecurityQuestionsThankedtheCustomerRecordedLineReminderApologizedMindfulat workArticleWFHTalk-Off24/7ChatSmallTalkNoshortCallsListen toECMCallExtraHoursDe-EscalationWorkflowWrapUpTimesWatchTed TalkVideoPSDReminder

Every Customer Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attention Excersises
  2. Sense of Urgency
  3. No Flags for long Dispo
  4. Open a WMU
  5. Question Template
  6. Mental Refresher Go Outside
  7. No Lates
  8. Hold Times
  9. Listen to ECM Snip
  10. Security Questions
  11. Thanked the Customer
  12. Recorded Line Reminder
  13. Apologized
  14. Mindful at work Article
  15. WFH Talk-Off
  16. 24/7 Chat
  17. Small Talk
  18. No short Calls
  19. Listen to ECM Call
  20. Extra Hours
  21. De-Escalation Workflow
  22. Wrap Up Times
  23. Watch Ted Talk Video
  24. PSD Reminder