Mindfulat workArticleListen toECMCallWatchTed TalkVideoSecurityQuestionsRecordedLineReminderHoldTimesPSDReminderNoLatesExtraHours24/7ChatOpen aWMUMentalRefresherGoOutsideNo Flagsfor longDispoApologizedNoshortCallsSmallTalkListen toECMSnipQuestionTemplateAttentionExcersisesSenseofUrgencyThankedtheCustomerWrapUpTimesWFHTalk-OffDe-EscalationWorkflowMindfulat workArticleListen toECMCallWatchTed TalkVideoSecurityQuestionsRecordedLineReminderHoldTimesPSDReminderNoLatesExtraHours24/7ChatOpen aWMUMentalRefresherGoOutsideNo Flagsfor longDispoApologizedNoshortCallsSmallTalkListen toECMSnipQuestionTemplateAttentionExcersisesSenseofUrgencyThankedtheCustomerWrapUpTimesWFHTalk-OffDe-EscalationWorkflow

Every Customer Matters - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Mindful at work Article
  2. Listen to ECM Call
  3. Watch Ted Talk Video
  4. Security Questions
  5. Recorded Line Reminder
  6. Hold Times
  7. PSD Reminder
  8. No Lates
  9. Extra Hours
  10. 24/7 Chat
  11. Open a WMU
  12. Mental Refresher Go Outside
  13. No Flags for long Dispo
  14. Apologized
  15. No short Calls
  16. Small Talk
  17. Listen to ECM Snip
  18. Question Template
  19. Attention Excersises
  20. Sense of Urgency
  21. Thanked the Customer
  22. Wrap Up Times
  23. WFH Talk-Off
  24. De-Escalation Workflow