De-escalationWorkflowSenseofUrgencyWFHTalk OffPSDReminderComing toTP withArea ofOpportunityEmailCX aTopReadEvery Outthis weekRemindto ResignContractsEmail CXFedExLabelCheckingin withcustomeron HoldNoCallbacksfor meSend CXuploadlinkNextStepsUse anew HaloarticleOne andDoneCallListen toAnticipationCallListen toAnticipationSnip24/7ChatFeatureConnectCX withBCConnectCX withSRWalk a cxthroughWarrantyWalk CXthroughProcessVerifyCallerCall CX backifdisconnectedDe-escalationWorkflowSenseofUrgencyWFHTalk OffPSDReminderComing toTP withArea ofOpportunityEmailCX aTopReadEvery Outthis weekRemindto ResignContractsEmail CXFedExLabelCheckingin withcustomeron HoldNoCallbacksfor meSend CXuploadlinkNextStepsUse anew HaloarticleOne andDoneCallListen toAnticipationCallListen toAnticipationSnip24/7ChatFeatureConnectCX withBCConnectCX withSRWalk a cxthroughWarrantyWalk CXthroughProcessVerifyCallerCall CX backifdisconnected

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalation Workflow
  2. Sense of Urgency
  3. WFH Talk Off
  4. PSD Reminder
  5. Coming to TP with Area of Opportunity
  6. Email CX a Top
  7. Read Every Out this week
  8. Remind to Resign Contracts
  9. Email CX FedEx Label
  10. Checking in with customer on Hold
  11. No Callbacks for me
  12. Send CX upload link
  13. Next Steps
  14. Use a new Halo article
  15. One and Done Call
  16. Listen to Anticipation Call
  17. Listen to Anticipation Snip
  18. 24/7 Chat Feature
  19. Connect CX with BC
  20. Connect CX with SR
  21. Walk a cx through Warranty
  22. Walk CX through Process
  23. Verify Caller
  24. Call CX back if disconnected