Remindto ResignContractsEmailCX aTopListen toAnticipationSnipConnectCX withSRNextStepsDe-escalationWorkflowSend CXuploadlinkReadEvery Outthis weekOne andDoneCallWalk a cxthroughWarrantyCheckingin withcustomeron HoldEmail CXFedExLabelPSDReminderListen toAnticipationCallConnectCX withBCComing toTP withArea ofOpportunityWFHTalk OffSenseofUrgencyCall CX backifdisconnectedVerifyCallerNoCallbacksfor meWalk CXthroughProcess24/7ChatFeatureUse anew HaloarticleRemindto ResignContractsEmailCX aTopListen toAnticipationSnipConnectCX withSRNextStepsDe-escalationWorkflowSend CXuploadlinkReadEvery Outthis weekOne andDoneCallWalk a cxthroughWarrantyCheckingin withcustomeron HoldEmail CXFedExLabelPSDReminderListen toAnticipationCallConnectCX withBCComing toTP withArea ofOpportunityWFHTalk OffSenseofUrgencyCall CX backifdisconnectedVerifyCallerNoCallbacksfor meWalk CXthroughProcess24/7ChatFeatureUse anew Haloarticle

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind to Resign Contracts
  2. Email CX a Top
  3. Listen to Anticipation Snip
  4. Connect CX with SR
  5. Next Steps
  6. De-escalation Workflow
  7. Send CX upload link
  8. Read Every Out this week
  9. One and Done Call
  10. Walk a cx through Warranty
  11. Checking in with customer on Hold
  12. Email CX FedEx Label
  13. PSD Reminder
  14. Listen to Anticipation Call
  15. Connect CX with BC
  16. Coming to TP with Area of Opportunity
  17. WFH Talk Off
  18. Sense of Urgency
  19. Call CX back if disconnected
  20. Verify Caller
  21. No Callbacks for me
  22. Walk CX through Process
  23. 24/7 Chat Feature
  24. Use a new Halo article