Send CXuploadlinkWalk CXthroughProcess24/7ChatFeatureSenseofUrgencyConnectCX withBCEmail CXFedExLabelCheckingin withcustomeron HoldNextStepsDe-escalationWorkflowEmailCX aTopUse anew HaloarticleReadEvery Outthis weekCall CX backifdisconnectedWFHTalk OffOne andDoneCallPSDReminderRemindto ResignContractsNoCallbacksfor meConnectCX withSRComing toTP withArea ofOpportunityListen toAnticipationCallListen toAnticipationSnipWalk a cxthroughWarrantyVerifyCallerSend CXuploadlinkWalk CXthroughProcess24/7ChatFeatureSenseofUrgencyConnectCX withBCEmail CXFedExLabelCheckingin withcustomeron HoldNextStepsDe-escalationWorkflowEmailCX aTopUse anew HaloarticleReadEvery Outthis weekCall CX backifdisconnectedWFHTalk OffOne andDoneCallPSDReminderRemindto ResignContractsNoCallbacksfor meConnectCX withSRComing toTP withArea ofOpportunityListen toAnticipationCallListen toAnticipationSnipWalk a cxthroughWarrantyVerifyCaller

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send CX upload link
  2. Walk CX through Process
  3. 24/7 Chat Feature
  4. Sense of Urgency
  5. Connect CX with BC
  6. Email CX FedEx Label
  7. Checking in with customer on Hold
  8. Next Steps
  9. De-escalation Workflow
  10. Email CX a Top
  11. Use a new Halo article
  12. Read Every Out this week
  13. Call CX back if disconnected
  14. WFH Talk Off
  15. One and Done Call
  16. PSD Reminder
  17. Remind to Resign Contracts
  18. No Callbacks for me
  19. Connect CX with SR
  20. Coming to TP with Area of Opportunity
  21. Listen to Anticipation Call
  22. Listen to Anticipation Snip
  23. Walk a cx through Warranty
  24. Verify Caller