VerifyCallerConnectCX withSRComing toTP withArea ofOpportunityEmailCX aTop24/7ChatFeatureCall CX backifdisconnectedEmail CXFedExLabelListen toAnticipationSnipWalk a cxthroughWarrantyOne andDoneCallSenseofUrgencySend CXuploadlinkPSDReminderConnectCX withBCListen toAnticipationCallNoCallbacksfor meCheckingin withcustomeron HoldWFHTalk OffDe-escalationWorkflowReadEvery Outthis weekRemindto ResignContractsWalk CXthroughProcessNextStepsUse anew HaloarticleVerifyCallerConnectCX withSRComing toTP withArea ofOpportunityEmailCX aTop24/7ChatFeatureCall CX backifdisconnectedEmail CXFedExLabelListen toAnticipationSnipWalk a cxthroughWarrantyOne andDoneCallSenseofUrgencySend CXuploadlinkPSDReminderConnectCX withBCListen toAnticipationCallNoCallbacksfor meCheckingin withcustomeron HoldWFHTalk OffDe-escalationWorkflowReadEvery Outthis weekRemindto ResignContractsWalk CXthroughProcessNextStepsUse anew Haloarticle

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify Caller
  2. Connect CX with SR
  3. Coming to TP with Area of Opportunity
  4. Email CX a Top
  5. 24/7 Chat Feature
  6. Call CX back if disconnected
  7. Email CX FedEx Label
  8. Listen to Anticipation Snip
  9. Walk a cx through Warranty
  10. One and Done Call
  11. Sense of Urgency
  12. Send CX upload link
  13. PSD Reminder
  14. Connect CX with BC
  15. Listen to Anticipation Call
  16. No Callbacks for me
  17. Checking in with customer on Hold
  18. WFH Talk Off
  19. De-escalation Workflow
  20. Read Every Out this week
  21. Remind to Resign Contracts
  22. Walk CX through Process
  23. Next Steps
  24. Use a new Halo article