SenseofUrgencyDe-escalationWorkflowConnectCX withBCCheckingin withcustomeron HoldNoCallbacksfor meNextStepsListen toAnticipationCallConnectCX withSRCall CX backifdisconnectedPSDReminderWFHTalk OffWalk CXthroughProcessEmail CXFedExLabelOne andDoneCallSend CXuploadlinkComing toTP withArea ofOpportunity24/7ChatFeatureUse anew HaloarticleRemindto ResignContractsEmailCX aTopVerifyCallerReadEvery Outthis weekListen toAnticipationSnipWalk a cxthroughWarrantySenseofUrgencyDe-escalationWorkflowConnectCX withBCCheckingin withcustomeron HoldNoCallbacksfor meNextStepsListen toAnticipationCallConnectCX withSRCall CX backifdisconnectedPSDReminderWFHTalk OffWalk CXthroughProcessEmail CXFedExLabelOne andDoneCallSend CXuploadlinkComing toTP withArea ofOpportunity24/7ChatFeatureUse anew HaloarticleRemindto ResignContractsEmailCX aTopVerifyCallerReadEvery Outthis weekListen toAnticipationSnipWalk a cxthroughWarranty

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sense of Urgency
  2. De-escalation Workflow
  3. Connect CX with BC
  4. Checking in with customer on Hold
  5. No Callbacks for me
  6. Next Steps
  7. Listen to Anticipation Call
  8. Connect CX with SR
  9. Call CX back if disconnected
  10. PSD Reminder
  11. WFH Talk Off
  12. Walk CX through Process
  13. Email CX FedEx Label
  14. One and Done Call
  15. Send CX upload link
  16. Coming to TP with Area of Opportunity
  17. 24/7 Chat Feature
  18. Use a new Halo article
  19. Remind to Resign Contracts
  20. Email CX a Top
  21. Verify Caller
  22. Read Every Out this week
  23. Listen to Anticipation Snip
  24. Walk a cx through Warranty