Email CXFedExLabelWalk a cxthroughWarrantyCheckingin withcustomeron HoldSenseofUrgencyCall CX backifdisconnectedDe-escalationWorkflowEmailCX aTopConnectCX withSRReadEvery Outthis weekSend CXuploadlinkRemindto ResignContractsNextStepsComing toTP withArea ofOpportunityNoCallbacksfor meConnectCX withBCOne andDoneCall24/7ChatFeatureListen toAnticipationSnipVerifyCallerUse anew HaloarticleListen toAnticipationCallWFHTalk OffPSDReminderWalk CXthroughProcessEmail CXFedExLabelWalk a cxthroughWarrantyCheckingin withcustomeron HoldSenseofUrgencyCall CX backifdisconnectedDe-escalationWorkflowEmailCX aTopConnectCX withSRReadEvery Outthis weekSend CXuploadlinkRemindto ResignContractsNextStepsComing toTP withArea ofOpportunityNoCallbacksfor meConnectCX withBCOne andDoneCall24/7ChatFeatureListen toAnticipationSnipVerifyCallerUse anew HaloarticleListen toAnticipationCallWFHTalk OffPSDReminderWalk CXthroughProcess

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email CX FedEx Label
  2. Walk a cx through Warranty
  3. Checking in with customer on Hold
  4. Sense of Urgency
  5. Call CX back if disconnected
  6. De-escalation Workflow
  7. Email CX a Top
  8. Connect CX with SR
  9. Read Every Out this week
  10. Send CX upload link
  11. Remind to Resign Contracts
  12. Next Steps
  13. Coming to TP with Area of Opportunity
  14. No Callbacks for me
  15. Connect CX with BC
  16. One and Done Call
  17. 24/7 Chat Feature
  18. Listen to Anticipation Snip
  19. Verify Caller
  20. Use a new Halo article
  21. Listen to Anticipation Call
  22. WFH Talk Off
  23. PSD Reminder
  24. Walk CX through Process