Call CX backifdisconnectedNextStepsListen toAnticipationSnip24/7ChatFeatureConnectCX withSRWFHTalk OffReadEvery Outthis weekUse anew HaloarticleVerifyCallerDe-escalationWorkflowCheckingin withcustomeron HoldComing toTP withArea ofOpportunityRemindto ResignContractsEmailCX aTopConnectCX withBCSend CXuploadlinkListen toAnticipationCallOne andDoneCallWalk CXthroughProcessPSDReminderWalk a cxthroughWarrantyNoCallbacksfor meSenseofUrgencyEmail CXFedExLabelCall CX backifdisconnectedNextStepsListen toAnticipationSnip24/7ChatFeatureConnectCX withSRWFHTalk OffReadEvery Outthis weekUse anew HaloarticleVerifyCallerDe-escalationWorkflowCheckingin withcustomeron HoldComing toTP withArea ofOpportunityRemindto ResignContractsEmailCX aTopConnectCX withBCSend CXuploadlinkListen toAnticipationCallOne andDoneCallWalk CXthroughProcessPSDReminderWalk a cxthroughWarrantyNoCallbacksfor meSenseofUrgencyEmail CXFedExLabel

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call CX back if disconnected
  2. Next Steps
  3. Listen to Anticipation Snip
  4. 24/7 Chat Feature
  5. Connect CX with SR
  6. WFH Talk Off
  7. Read Every Out this week
  8. Use a new Halo article
  9. Verify Caller
  10. De-escalation Workflow
  11. Checking in with customer on Hold
  12. Coming to TP with Area of Opportunity
  13. Remind to Resign Contracts
  14. Email CX a Top
  15. Connect CX with BC
  16. Send CX upload link
  17. Listen to Anticipation Call
  18. One and Done Call
  19. Walk CX through Process
  20. PSD Reminder
  21. Walk a cx through Warranty
  22. No Callbacks for me
  23. Sense of Urgency
  24. Email CX FedEx Label