Remindto ResignContractsWalk CXthroughProcessConnectCX withSREmail CXFedExLabelEmailCX aTopUse anew HaloarticleDe-escalationWorkflowWFHTalk OffListen toAnticipationSnipVerifyCallerComing toTP withArea ofOpportunityNoCallbacksfor meCheckingin withcustomeron Hold24/7ChatFeatureCall CX backifdisconnectedSenseofUrgencyOne andDoneCallConnectCX withBCListen toAnticipationCallWalk a cxthroughWarrantyNextStepsSend CXuploadlinkReadEvery Outthis weekPSDReminderRemindto ResignContractsWalk CXthroughProcessConnectCX withSREmail CXFedExLabelEmailCX aTopUse anew HaloarticleDe-escalationWorkflowWFHTalk OffListen toAnticipationSnipVerifyCallerComing toTP withArea ofOpportunityNoCallbacksfor meCheckingin withcustomeron Hold24/7ChatFeatureCall CX backifdisconnectedSenseofUrgencyOne andDoneCallConnectCX withBCListen toAnticipationCallWalk a cxthroughWarrantyNextStepsSend CXuploadlinkReadEvery Outthis weekPSDReminder

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remind to Resign Contracts
  2. Walk CX through Process
  3. Connect CX with SR
  4. Email CX FedEx Label
  5. Email CX a Top
  6. Use a new Halo article
  7. De-escalation Workflow
  8. WFH Talk Off
  9. Listen to Anticipation Snip
  10. Verify Caller
  11. Coming to TP with Area of Opportunity
  12. No Callbacks for me
  13. Checking in with customer on Hold
  14. 24/7 Chat Feature
  15. Call CX back if disconnected
  16. Sense of Urgency
  17. One and Done Call
  18. Connect CX with BC
  19. Listen to Anticipation Call
  20. Walk a cx through Warranty
  21. Next Steps
  22. Send CX upload link
  23. Read Every Out this week
  24. PSD Reminder