PSDReminderEmailCX aTopSenseofUrgencyCall CX backifdisconnectedComing toTP withArea ofOpportunityWFHTalk OffListen toAnticipationCall24/7ChatFeatureDe-escalationWorkflowListen toAnticipationSnipEmail CXFedExLabelOne andDoneCallNextStepsSend CXuploadlinkUse anew HaloarticleVerifyCallerWalk a cxthroughWarrantyReadEvery Outthis weekWalk CXthroughProcessNoCallbacksfor meCheckingin withcustomeron HoldConnectCX withSRRemindto ResignContractsConnectCX withBCPSDReminderEmailCX aTopSenseofUrgencyCall CX backifdisconnectedComing toTP withArea ofOpportunityWFHTalk OffListen toAnticipationCall24/7ChatFeatureDe-escalationWorkflowListen toAnticipationSnipEmail CXFedExLabelOne andDoneCallNextStepsSend CXuploadlinkUse anew HaloarticleVerifyCallerWalk a cxthroughWarrantyReadEvery Outthis weekWalk CXthroughProcessNoCallbacksfor meCheckingin withcustomeron HoldConnectCX withSRRemindto ResignContractsConnectCX withBC

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PSD Reminder
  2. Email CX a Top
  3. Sense of Urgency
  4. Call CX back if disconnected
  5. Coming to TP with Area of Opportunity
  6. WFH Talk Off
  7. Listen to Anticipation Call
  8. 24/7 Chat Feature
  9. De-escalation Workflow
  10. Listen to Anticipation Snip
  11. Email CX FedEx Label
  12. One and Done Call
  13. Next Steps
  14. Send CX upload link
  15. Use a new Halo article
  16. Verify Caller
  17. Walk a cx through Warranty
  18. Read Every Out this week
  19. Walk CX through Process
  20. No Callbacks for me
  21. Checking in with customer on Hold
  22. Connect CX with SR
  23. Remind to Resign Contracts
  24. Connect CX with BC