PSDReminderVerifyCallerWalk CXthroughProcessNextStepsEmail CXFedExLabelReadEvery Outthis weekSenseofUrgencyConnectCX withBCCheckingin withcustomeron HoldConnectCX withSRListen toAnticipationCallComing toTP withArea ofOpportunityWalk a cxthroughWarrantyOne andDoneCallCall CX backifdisconnectedSend CXuploadlinkListen toAnticipationSnipEmailCX aTopRemindto ResignContractsDe-escalationWorkflowUse anew Haloarticle24/7ChatFeatureNoCallbacksfor meWFHTalk OffPSDReminderVerifyCallerWalk CXthroughProcessNextStepsEmail CXFedExLabelReadEvery Outthis weekSenseofUrgencyConnectCX withBCCheckingin withcustomeron HoldConnectCX withSRListen toAnticipationCallComing toTP withArea ofOpportunityWalk a cxthroughWarrantyOne andDoneCallCall CX backifdisconnectedSend CXuploadlinkListen toAnticipationSnipEmailCX aTopRemindto ResignContractsDe-escalationWorkflowUse anew Haloarticle24/7ChatFeatureNoCallbacksfor meWFHTalk Off

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PSD Reminder
  2. Verify Caller
  3. Walk CX through Process
  4. Next Steps
  5. Email CX FedEx Label
  6. Read Every Out this week
  7. Sense of Urgency
  8. Connect CX with BC
  9. Checking in with customer on Hold
  10. Connect CX with SR
  11. Listen to Anticipation Call
  12. Coming to TP with Area of Opportunity
  13. Walk a cx through Warranty
  14. One and Done Call
  15. Call CX back if disconnected
  16. Send CX upload link
  17. Listen to Anticipation Snip
  18. Email CX a Top
  19. Remind to Resign Contracts
  20. De-escalation Workflow
  21. Use a new Halo article
  22. 24/7 Chat Feature
  23. No Callbacks for me
  24. WFH Talk Off