24/7ChatFeatureRemindto ResignContractsDe-escalationWorkflowNextStepsListen toAnticipationCallNoCallbacksfor meComing toTP withArea ofOpportunityUse anew HaloarticleVerifyCallerEmail CXFedExLabelConnectCX withSRCall CX backifdisconnectedReadEvery Outthis weekSend CXuploadlinkPSDReminderEmailCX aTopSenseofUrgencyWFHTalk OffWalk a cxthroughWarrantyCheckingin withcustomeron HoldWalk CXthroughProcessConnectCX withBCListen toAnticipationSnipOne andDoneCall24/7ChatFeatureRemindto ResignContractsDe-escalationWorkflowNextStepsListen toAnticipationCallNoCallbacksfor meComing toTP withArea ofOpportunityUse anew HaloarticleVerifyCallerEmail CXFedExLabelConnectCX withSRCall CX backifdisconnectedReadEvery Outthis weekSend CXuploadlinkPSDReminderEmailCX aTopSenseofUrgencyWFHTalk OffWalk a cxthroughWarrantyCheckingin withcustomeron HoldWalk CXthroughProcessConnectCX withBCListen toAnticipationSnipOne andDoneCall

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 24/7 Chat Feature
  2. Remind to Resign Contracts
  3. De-escalation Workflow
  4. Next Steps
  5. Listen to Anticipation Call
  6. No Callbacks for me
  7. Coming to TP with Area of Opportunity
  8. Use a new Halo article
  9. Verify Caller
  10. Email CX FedEx Label
  11. Connect CX with SR
  12. Call CX back if disconnected
  13. Read Every Out this week
  14. Send CX upload link
  15. PSD Reminder
  16. Email CX a Top
  17. Sense of Urgency
  18. WFH Talk Off
  19. Walk a cx through Warranty
  20. Checking in with customer on Hold
  21. Walk CX through Process
  22. Connect CX with BC
  23. Listen to Anticipation Snip
  24. One and Done Call