24/7ChatFeatureCheckingin withcustomeron HoldEmail CXFedExLabelVerifyCallerWFHTalk OffWalk CXthroughProcessUse anew HaloarticleSend CXuploadlinkListen toAnticipationCallConnectCX withSRCall CX backifdisconnectedDe-escalationWorkflowConnectCX withBCPSDReminderOne andDoneCallNoCallbacksfor meNextStepsWalk a cxthroughWarrantyReadEvery Outthis weekEmailCX aTopListen toAnticipationSnipComing toTP withArea ofOpportunityRemindto ResignContractsSenseofUrgency24/7ChatFeatureCheckingin withcustomeron HoldEmail CXFedExLabelVerifyCallerWFHTalk OffWalk CXthroughProcessUse anew HaloarticleSend CXuploadlinkListen toAnticipationCallConnectCX withSRCall CX backifdisconnectedDe-escalationWorkflowConnectCX withBCPSDReminderOne andDoneCallNoCallbacksfor meNextStepsWalk a cxthroughWarrantyReadEvery Outthis weekEmailCX aTopListen toAnticipationSnipComing toTP withArea ofOpportunityRemindto ResignContractsSenseofUrgency

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 24/7 Chat Feature
  2. Checking in with customer on Hold
  3. Email CX FedEx Label
  4. Verify Caller
  5. WFH Talk Off
  6. Walk CX through Process
  7. Use a new Halo article
  8. Send CX upload link
  9. Listen to Anticipation Call
  10. Connect CX with SR
  11. Call CX back if disconnected
  12. De-escalation Workflow
  13. Connect CX with BC
  14. PSD Reminder
  15. One and Done Call
  16. No Callbacks for me
  17. Next Steps
  18. Walk a cx through Warranty
  19. Read Every Out this week
  20. Email CX a Top
  21. Listen to Anticipation Snip
  22. Coming to TP with Area of Opportunity
  23. Remind to Resign Contracts
  24. Sense of Urgency