SenseofUrgencyRemindto ResignContractsUse anew HaloarticleDe-escalationWorkflowEmail CXFedExLabelConnectCX withSRComing toTP withArea ofOpportunityWalk a cxthroughWarrantyListen toAnticipationSnipOne andDoneCallNextStepsCheckingin withcustomeron HoldReadEvery Outthis week24/7ChatFeatureListen toAnticipationCallCall CX backifdisconnectedSend CXuploadlinkConnectCX withBCWalk CXthroughProcessVerifyCallerNoCallbacksfor meWFHTalk OffEmailCX aTopPSDReminderSenseofUrgencyRemindto ResignContractsUse anew HaloarticleDe-escalationWorkflowEmail CXFedExLabelConnectCX withSRComing toTP withArea ofOpportunityWalk a cxthroughWarrantyListen toAnticipationSnipOne andDoneCallNextStepsCheckingin withcustomeron HoldReadEvery Outthis week24/7ChatFeatureListen toAnticipationCallCall CX backifdisconnectedSend CXuploadlinkConnectCX withBCWalk CXthroughProcessVerifyCallerNoCallbacksfor meWFHTalk OffEmailCX aTopPSDReminder

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sense of Urgency
  2. Remind to Resign Contracts
  3. Use a new Halo article
  4. De-escalation Workflow
  5. Email CX FedEx Label
  6. Connect CX with SR
  7. Coming to TP with Area of Opportunity
  8. Walk a cx through Warranty
  9. Listen to Anticipation Snip
  10. One and Done Call
  11. Next Steps
  12. Checking in with customer on Hold
  13. Read Every Out this week
  14. 24/7 Chat Feature
  15. Listen to Anticipation Call
  16. Call CX back if disconnected
  17. Send CX upload link
  18. Connect CX with BC
  19. Walk CX through Process
  20. Verify Caller
  21. No Callbacks for me
  22. WFH Talk Off
  23. Email CX a Top
  24. PSD Reminder