Listen toAnticipationSnipDe-escalationWorkflowUse anew HaloarticleCheckingin withcustomeron HoldConnectCX withBCWFHTalk OffNextStepsVerifyCaller24/7ChatFeatureComing toTP withArea ofOpportunityConnectCX withSRNoCallbacksfor meWalk CXthroughProcessSenseofUrgencyListen toAnticipationCallOne andDoneCallWalk a cxthroughWarrantyPSDReminderEmail CXFedExLabelSend CXuploadlinkEmailCX aTopRemindto ResignContractsReadEvery Outthis weekCall CX backifdisconnectedListen toAnticipationSnipDe-escalationWorkflowUse anew HaloarticleCheckingin withcustomeron HoldConnectCX withBCWFHTalk OffNextStepsVerifyCaller24/7ChatFeatureComing toTP withArea ofOpportunityConnectCX withSRNoCallbacksfor meWalk CXthroughProcessSenseofUrgencyListen toAnticipationCallOne andDoneCallWalk a cxthroughWarrantyPSDReminderEmail CXFedExLabelSend CXuploadlinkEmailCX aTopRemindto ResignContractsReadEvery Outthis weekCall CX backifdisconnected

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen to Anticipation Snip
  2. De-escalation Workflow
  3. Use a new Halo article
  4. Checking in with customer on Hold
  5. Connect CX with BC
  6. WFH Talk Off
  7. Next Steps
  8. Verify Caller
  9. 24/7 Chat Feature
  10. Coming to TP with Area of Opportunity
  11. Connect CX with SR
  12. No Callbacks for me
  13. Walk CX through Process
  14. Sense of Urgency
  15. Listen to Anticipation Call
  16. One and Done Call
  17. Walk a cx through Warranty
  18. PSD Reminder
  19. Email CX FedEx Label
  20. Send CX upload link
  21. Email CX a Top
  22. Remind to Resign Contracts
  23. Read Every Out this week
  24. Call CX back if disconnected