WFHTalk OffConnectCX withSRSend CXuploadlinkWalk a cxthroughWarrantyEmail CXFedExLabelListen toAnticipationSnipOne andDoneCallCall CX backifdisconnectedPSDReminderCheckingin withcustomeron HoldNoCallbacksfor meComing toTP withArea ofOpportunityVerifyCaller24/7ChatFeatureReadEvery Outthis weekWalk CXthroughProcessDe-escalationWorkflowConnectCX withBCRemindto ResignContractsEmailCX aTopUse anew HaloarticleSenseofUrgencyNextStepsListen toAnticipationCallWFHTalk OffConnectCX withSRSend CXuploadlinkWalk a cxthroughWarrantyEmail CXFedExLabelListen toAnticipationSnipOne andDoneCallCall CX backifdisconnectedPSDReminderCheckingin withcustomeron HoldNoCallbacksfor meComing toTP withArea ofOpportunityVerifyCaller24/7ChatFeatureReadEvery Outthis weekWalk CXthroughProcessDe-escalationWorkflowConnectCX withBCRemindto ResignContractsEmailCX aTopUse anew HaloarticleSenseofUrgencyNextStepsListen toAnticipationCall

Anticipation - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WFH Talk Off
  2. Connect CX with SR
  3. Send CX upload link
  4. Walk a cx through Warranty
  5. Email CX FedEx Label
  6. Listen to Anticipation Snip
  7. One and Done Call
  8. Call CX back if disconnected
  9. PSD Reminder
  10. Checking in with customer on Hold
  11. No Callbacks for me
  12. Coming to TP with Area of Opportunity
  13. Verify Caller
  14. 24/7 Chat Feature
  15. Read Every Out this week
  16. Walk CX through Process
  17. De-escalation Workflow
  18. Connect CX with BC
  19. Remind to Resign Contracts
  20. Email CX a Top
  21. Use a new Halo article
  22. Sense of Urgency
  23. Next Steps
  24. Listen to Anticipation Call