(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Live monitor call- coach agent through building rapport
90 QA Call on Team
10+ team AV Submits
AHT below 1050 seconds
#1 in AVRT QA @ any point
Manage a Live Sup Call
AHT below 1100 seconds
20+ team submits (1 day)
iSave QA Score 65+
Have all agents on team send customer at least 1 Showpad document
80 QA Call on Team
Shrinkage below 28%
5 Perfect 10 tNPS Survey Scores
5+tNPS promoter scores- Medallia
#2
in AVRT QA @ any point
iSave QA Score 70+
5 Perfect 10 tNPS Survey Scores
Manage a Live Sup Call
Live monitor call- coach agent through building rapport
