(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have all agents on team send customer at least 1 Showpad document
#1
in QA in West Division @ any point
AHT below 1100 seconds
10+ team AV Submits
5 Perfect 10 tNPS Survey Scores
#2
in QA in West Division @ any point
Live monitor call- coach agent through building rapport
90 QA Call on Team
iSave QA Score 70+
5 Perfect 10 tNPS Survey Scores
iSave QA Score 65+
Shrinkage below 28%
20+ team submits (1 day)
80 QA Call on Team
Put 5 motivational messages in team chat
5+tNPS promoter scores- Medallia
#2
in AVRT QA @ any point
5+tNPS promoter scores- Medallia
Put 5 motivational messages in team chat
Live monitor call- coach agent through building rapport
