iSave QAScore65+5+tNPSpromoterscores-Medallia90 QACall onTeam5 Perfect10 tNPSSurveyScores20+ teamsubmits(1 day)#2in AVRTQA @ anypoint#2in QA inWestDivision @any pointHave all agentson team sendcustomer atleast 1 Showpaddocument80 QACall onTeamAHTbelow1050seconds10+ teamAVSubmits#1 inAVRT QA@ anypointiSave QAScore70+Put 5motivationalmessages inteam chatManagea LiveSup Call#1in QA inWestDivision @any pointManagea LiveSup CallLive monitorcall- coachagent throughbuildingrapportAHTbelow1100seconds5+tNPSpromoterscores-MedalliaPut 5motivationalmessages inteam chatShrinkagebelow28%Live monitorcall- coachagent throughbuildingrapport5 Perfect10 tNPSSurveyScores iSave QAScore65+5+tNPSpromoterscores-Medallia90 QACall onTeam5 Perfect10 tNPSSurveyScores20+ teamsubmits(1 day)#2in AVRTQA @ anypoint#2in QA inWestDivision @any pointHave all agentson team sendcustomer atleast 1 Showpaddocument80 QACall onTeamAHTbelow1050seconds10+ teamAVSubmits#1 inAVRT QA@ anypointiSave QAScore70+Put 5motivationalmessages inteam chatManagea LiveSup Call#1in QA inWestDivision @any pointManagea LiveSup CallLive monitorcall- coachagent throughbuildingrapportAHTbelow1100seconds5+tNPSpromoterscores-MedalliaPut 5motivationalmessages inteam chatShrinkagebelow28%Live monitorcall- coachagent throughbuildingrapport5 Perfect10 tNPSSurveyScores 

Supervisor: AVRT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. iSave QA Score 65+
  2. 5+tNPS promoter scores- Medallia
  3. 90 QA Call on Team
  4. 5 Perfect 10 tNPS Survey Scores
  5. 20+ team submits (1 day)
  6. #2 in AVRT QA @ any point
  7. #2 in QA in West Division @ any point
  8. Have all agents on team send customer at least 1 Showpad document
  9. 80 QA Call on Team
  10. AHT below 1050 seconds
  11. 10+ team AV Submits
  12. #1 in AVRT QA @ any point
  13. iSave QA Score 70+
  14. Put 5 motivational messages in team chat
  15. Manage a Live Sup Call
  16. #1 in QA in West Division @ any point
  17. Manage a Live Sup Call
  18. Live monitor call- coach agent through building rapport
  19. AHT below 1100 seconds
  20. 5+tNPS promoter scores- Medallia
  21. Put 5 motivational messages in team chat
  22. Shrinkage below 28%
  23. Live monitor call- coach agent through building rapport
  24. 5 Perfect 10 tNPS Survey Scores