(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Live monitor call- coach agent through building rapport
AHT below 1100 seconds
iSave QA Score 65+
5 Perfect 10 tNPS Survey Scores
20+ team submits (1 day)
#1
in QA in West Division @ any point
5 Perfect 10 tNPS Survey Scores
5+tNPS promoter scores- Medallia
#2
in QA in West Division @ any point
Put 5 motivational messages in team chat
5+tNPS promoter scores- Medallia
iSave QA Score 70+
#2
in AVRT QA @ any point
10+ team AV Submits
Manage a Live Sup Call
Have all agents on team send customer at least 1 Showpad document
Put 5 motivational messages in team chat
#1 in AVRT QA @ any point
Manage a Live Sup Call
Shrinkage below 28%
Live monitor call- coach agent through building rapport
