(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Shrinkage below 28%
90 QA Call on Team
Have all agents on team send customer at least 1 Showpad document
Manage a Live Sup Call
AHT below 1100 seconds
AHT below 1050 seconds
Live monitor call- coach agent through building rapport
#1
in QA in West Division @ any point
Manage a Live Sup Call
10+ team AV Submits
20+ team submits (1 day)
5+tNPS promoter scores- Medallia
Put 5 motivational messages in team chat
#2
in AVRT QA @ any point
5 Perfect 10 tNPS Survey Scores
iSave QA Score 65+
Put 5 motivational messages in team chat
iSave QA Score 70+
#2
in QA in West Division @ any point
5+tNPS promoter scores- Medallia
5 Perfect 10 tNPS Survey Scores
80 QA Call on Team
Live monitor call- coach agent through building rapport
