(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Manage a Live Sup Call
Put 5 motivational messages in team chat
#2
in AVRT QA @ any point
#1
in QA in West Division @ any point
5+tNPS promoter scores- Medallia
Live monitor call- coach agent through building rapport
20+ team submits (1 day)
AHT below 1100 seconds
Put 5 motivational messages in team chat
iSave QA Score 65+
#1 in AVRT QA @ any point
Manage a Live Sup Call
10+ team AV Submits
#2
in QA in West Division @ any point
90 QA Call on Team
AHT below 1050 seconds
80 QA Call on Team
5 Perfect 10 tNPS Survey Scores
Live monitor call- coach agent through building rapport
Shrinkage below 28%
Have all agents on team send customer at least 1 Showpad document
