(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sales audit
Resent online ID/password
"You did a good job.." comment
Need customer number call
Had 3 "8" evaluations today
Income tax refund call
"You made sure the customer's needs were met.
"There may have been a missed opportun-ity.." comment
Great call closing
Unfamiliar transaction call
"You showed your willing-ness to assist.." comment
Good CC offer by agent
Account balance call
OD or NSF fees
"You took the appropriate amount of time to help.."comment
Deduct in "Cour-teous"
Comments in "Make it easy."
Third party call
"I like how you..." comment
Merchant requests name and address verifica-tion
"You clearly explained how the (product, service) applied to the custom-er's issue.