"There mayhave been amissedopportun-ity.."commentDeduct in"Resolve"Greatcallclosing"You did agoodjob.."commentThirdpartycall"You showedyour willing-ness toassist.."comment"I like howyou..."commentResentonlineID/password"You clearlyexplained howthe (product,service) appliedto the custom-er's issue.AccountbalancecallMakepaymentcallSalesauditDeduct in"Cour-teous"NeedcustomernumbercallHad 3 "8"evaluationstodayMerchantrequestsname andaddressverifica-tionOD orNSFfeesCommentsin "Make iteasy.""You took theappropriateamount of timetohelp.."commentIncometax refundcallBlockedVisacard callUnfamiliartransactioncall"You madesure thecustomer'sneeds weremet.Good CCoffer byagent"There mayhave been amissedopportun-ity.."commentDeduct in"Resolve"Greatcallclosing"You did agoodjob.."commentThirdpartycall"You showedyour willing-ness toassist.."comment"I like howyou..."commentResentonlineID/password"You clearlyexplained howthe (product,service) appliedto the custom-er's issue.AccountbalancecallMakepaymentcallSalesauditDeduct in"Cour-teous"NeedcustomernumbercallHad 3 "8"evaluationstodayMerchantrequestsname andaddressverifica-tionOD orNSFfeesCommentsin "Make iteasy.""You took theappropriateamount of timetohelp.."commentIncometax refundcallBlockedVisacard callUnfamiliartransactioncall"You madesure thecustomer'sneeds weremet.Good CCoffer byagent

Quality Assurance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "There may have been a missed opportun-ity.." comment
  2. Deduct in "Resolve"
  3. Great call closing
  4. "You did a good job.." comment
  5. Third party call
  6. "You showed your willing-ness to assist.." comment
  7. "I like how you..." comment
  8. Resent online ID/password
  9. "You clearly explained how the (product, service) applied to the custom-er's issue.
  10. Account balance call
  11. Make payment call
  12. Sales audit
  13. Deduct in "Cour-teous"
  14. Need customer number call
  15. Had 3 "8" evaluations today
  16. Merchant requests name and address verifica-tion
  17. OD or NSF fees
  18. Comments in "Make it easy."
  19. "You took the appropriate amount of time to help.."comment
  20. Income tax refund call
  21. Blocked Visa card call
  22. Unfamiliar transaction call
  23. "You made sure the customer's needs were met.
  24. Good CC offer by agent