SalesauditResentonlineID/password"You did agoodjob.."commentNeedcustomernumbercallHad 3 "8"evaluationstodayIncometax refundcall"You madesure thecustomer'sneeds weremet."There mayhave been amissedopportun-ity.."commentGreatcallclosingUnfamiliartransactioncall"You showedyour willing-ness toassist.."commentGood CCoffer byagentAccountbalancecallOD orNSFfees"You took theappropriateamount of timetohelp.."commentDeduct in"Cour-teous"Commentsin "Make iteasy."Thirdpartycall"I like howyou..."commentMerchantrequestsname andaddressverifica-tion"You clearlyexplained howthe (product,service) appliedto the custom-er's issue.BlockedVisacard callMakepaymentcallDeduct in"Resolve"SalesauditResentonlineID/password"You did agoodjob.."commentNeedcustomernumbercallHad 3 "8"evaluationstodayIncometax refundcall"You madesure thecustomer'sneeds weremet."There mayhave been amissedopportun-ity.."commentGreatcallclosingUnfamiliartransactioncall"You showedyour willing-ness toassist.."commentGood CCoffer byagentAccountbalancecallOD orNSFfees"You took theappropriateamount of timetohelp.."commentDeduct in"Cour-teous"Commentsin "Make iteasy."Thirdpartycall"I like howyou..."commentMerchantrequestsname andaddressverifica-tion"You clearlyexplained howthe (product,service) appliedto the custom-er's issue.BlockedVisacard callMakepaymentcallDeduct in"Resolve"

Quality Assurance - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sales audit
  2. Resent online ID/password
  3. "You did a good job.." comment
  4. Need customer number call
  5. Had 3 "8" evaluations today
  6. Income tax refund call
  7. "You made sure the customer's needs were met.
  8. "There may have been a missed opportun-ity.." comment
  9. Great call closing
  10. Unfamiliar transaction call
  11. "You showed your willing-ness to assist.." comment
  12. Good CC offer by agent
  13. Account balance call
  14. OD or NSF fees
  15. "You took the appropriate amount of time to help.."comment
  16. Deduct in "Cour-teous"
  17. Comments in "Make it easy."
  18. Third party call
  19. "I like how you..." comment
  20. Merchant requests name and address verifica-tion
  21. "You clearly explained how the (product, service) applied to the custom-er's issue.
  22. Blocked Visa card call
  23. Make payment call
  24. Deduct in "Resolve"