Providemore thanexpectedEscort guestto adestinationwhenpossibleTeamMemberEngageAppEyecontact& smile! Ensurework areasare cleanand safeUse theguestsnameFind away tosay "Yes.""We willsee youagainsoon."Friendlybodyposture"Goodevening."Givedirectionsto guestListen toguestsrequestUse clearspeechand refrainfrom slangQuick &knowledgeableresponsesExtraPillows inGuestroomOverdeliver onserviceHold thedoor openfor theguest"How mayI assistyou?"LearnTribalfacts andhistoryKnow thegolfcoursetee timesPick uptrash onCasinofloorKnow theDressCodeStandardsPechangaDailyFreshlycleaneduniform"Thankyou forcomingin."Providemore thanexpectedEscort guestto adestinationwhenpossibleTeamMemberEngageAppEyecontact& smile! Ensurework areasare cleanand safeUse theguestsnameFind away tosay "Yes.""We willsee youagainsoon."Friendlybodyposture"Goodevening."Givedirectionsto guestListen toguestsrequestUse clearspeechand refrainfrom slangQuick &knowledgeableresponsesExtraPillows inGuestroomOverdeliver onserviceHold thedoor openfor theguest"How mayI assistyou?"LearnTribalfacts andhistoryKnow thegolfcoursetee timesPick uptrash onCasinofloorKnow theDressCodeStandardsPechangaDailyFreshlycleaneduniform"Thankyou forcomingin."

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
N
4
B
5
G
6
I
7
O
8
I
9
G
10
B
11
N
12
I
13
B
14
O
15
I
16
O
17
B
18
B
19
N
20
N
21
G
22
G
23
N
24
G
25
I
  1. O-Provide more than expected
  2. O-Escort guest to a destination when possible
  3. N-Team Member Engage App
  4. B-Eye contact & smile!
  5. G-Ensure work areas are clean and safe
  6. I-Use the guests name
  7. O-Find a way to say "Yes."
  8. I-"We will see you again soon."
  9. G-Friendly body posture
  10. B-"Good evening."
  11. N-Give directions to guest
  12. I-Listen to guests request
  13. B-Use clear speech and refrain from slang
  14. O-Quick & knowledgeable responses
  15. I-Extra Pillows in Guest room
  16. O-Over deliver on service
  17. B-Hold the door open for the guest
  18. B-"How may I assist you?"
  19. N-Learn Tribal facts and history
  20. N-Know the golf course tee times
  21. G-Pick up trash on Casino floor
  22. G-Know the Dress Code Standards
  23. N-Pechanga Daily
  24. G-Freshly cleaned uniform
  25. I-"Thank you for coming in."