Hold thedoor openfor theguestUse clearspeechand refrainfrom slangFriendlybodyposture"Goodevening."Know thegolfcoursetee timesQuick &knowledgeableresponsesListen toguestsrequest"Thankyou forcomingin."LearnTribalfacts andhistoryGivedirectionsto guestOverdeliver onserviceTeamMemberEngageAppProvidemore thanexpectedEnsurework areasare cleanand safeEscort guestto adestinationwhenpossiblePechangaDailyPick uptrash onCasinofloorFind away tosay "Yes.""We willsee youagainsoon.""How mayI assistyou?"Know theDressCodeStandardsUse theguestsnameExtraPillows inGuestroomEyecontact& smile! FreshlycleaneduniformHold thedoor openfor theguestUse clearspeechand refrainfrom slangFriendlybodyposture"Goodevening."Know thegolfcoursetee timesQuick &knowledgeableresponsesListen toguestsrequest"Thankyou forcomingin."LearnTribalfacts andhistoryGivedirectionsto guestOverdeliver onserviceTeamMemberEngageAppProvidemore thanexpectedEnsurework areasare cleanand safeEscort guestto adestinationwhenpossiblePechangaDailyPick uptrash onCasinofloorFind away tosay "Yes.""We willsee youagainsoon.""How mayI assistyou?"Know theDressCodeStandardsUse theguestsnameExtraPillows inGuestroomEyecontact& smile! Freshlycleaneduniform

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
B
5
N
6
O
7
I
8
I
9
N
10
N
11
O
12
N
13
O
14
G
15
O
16
N
17
G
18
O
19
I
20
B
21
G
22
I
23
I
24
B
25
G
  1. B-Hold the door open for the guest
  2. B-Use clear speech and refrain from slang
  3. G-Friendly body posture
  4. B-"Good evening."
  5. N-Know the golf course tee times
  6. O-Quick & knowledgeable responses
  7. I-Listen to guests request
  8. I-"Thank you for coming in."
  9. N-Learn Tribal facts and history
  10. N-Give directions to guest
  11. O-Over deliver on service
  12. N-Team Member Engage App
  13. O-Provide more than expected
  14. G-Ensure work areas are clean and safe
  15. O-Escort guest to a destination when possible
  16. N-Pechanga Daily
  17. G-Pick up trash on Casino floor
  18. O-Find a way to say "Yes."
  19. I-"We will see you again soon."
  20. B-"How may I assist you?"
  21. G-Know the Dress Code Standards
  22. I-Use the guests name
  23. I-Extra Pillows in Guest room
  24. B-Eye contact & smile!
  25. G-Freshly cleaned uniform