Know thegolfcoursetee timesLearnTribalfacts andhistoryPick uptrash onCasinofloorExtraPillows inGuestroomEyecontact& smile! "We willsee youagainsoon."Givedirectionsto guest"Thankyou forcomingin."Quick &knowledgeableresponsesHold thedoor openfor theguest"How mayI assistyou?"Overdeliver onservice"Goodevening."Use clearspeechand refrainfrom slangFriendlybodypostureFind away tosay "Yes."Use theguestsnameEnsurework areasare cleanand safePechangaDailyListen toguestsrequestTeamMemberEngageAppFreshlycleaneduniformEscort guestto adestinationwhenpossibleProvidemore thanexpectedKnow theDressCodeStandardsKnow thegolfcoursetee timesLearnTribalfacts andhistoryPick uptrash onCasinofloorExtraPillows inGuestroomEyecontact& smile! "We willsee youagainsoon."Givedirectionsto guest"Thankyou forcomingin."Quick &knowledgeableresponsesHold thedoor openfor theguest"How mayI assistyou?"Overdeliver onservice"Goodevening."Use clearspeechand refrainfrom slangFriendlybodypostureFind away tosay "Yes."Use theguestsnameEnsurework areasare cleanand safePechangaDailyListen toguestsrequestTeamMemberEngageAppFreshlycleaneduniformEscort guestto adestinationwhenpossibleProvidemore thanexpectedKnow theDressCodeStandards

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
I
5
B
6
I
7
N
8
I
9
O
10
B
11
B
12
O
13
B
14
B
15
G
16
O
17
I
18
G
19
N
20
I
21
N
22
G
23
O
24
O
25
G
  1. N-Know the golf course tee times
  2. N-Learn Tribal facts and history
  3. G-Pick up trash on Casino floor
  4. I-Extra Pillows in Guest room
  5. B-Eye contact & smile!
  6. I-"We will see you again soon."
  7. N-Give directions to guest
  8. I-"Thank you for coming in."
  9. O-Quick & knowledgeable responses
  10. B-Hold the door open for the guest
  11. B-"How may I assist you?"
  12. O-Over deliver on service
  13. B-"Good evening."
  14. B-Use clear speech and refrain from slang
  15. G-Friendly body posture
  16. O-Find a way to say "Yes."
  17. I-Use the guests name
  18. G-Ensure work areas are clean and safe
  19. N-Pechanga Daily
  20. I-Listen to guests request
  21. N-Team Member Engage App
  22. G-Freshly cleaned uniform
  23. O-Escort guest to a destination when possible
  24. O-Provide more than expected
  25. G-Know the Dress Code Standards