Overdeliver onservice"Thankyou forcomingin."Friendlybodyposture"How mayI assistyou?"Givedirectionsto guest"We willsee youagainsoon."Eyecontact& smile! Know thegolfcoursetee timesProvidemore thanexpectedExtraPillows inGuestroomEnsurework areasare cleanand safePick uptrash onCasinofloorListen toguestsrequestQuick &knowledgeableresponsesUse clearspeechand refrainfrom slang"Goodevening."Find away tosay "Yes."Use theguestsnamePechangaDailyFreshlycleaneduniformLearnTribalfacts andhistoryTeamMemberEngageAppKnow theDressCodeStandardsEscort guestto adestinationwhenpossibleHold thedoor openfor theguestOverdeliver onservice"Thankyou forcomingin."Friendlybodyposture"How mayI assistyou?"Givedirectionsto guest"We willsee youagainsoon."Eyecontact& smile! Know thegolfcoursetee timesProvidemore thanexpectedExtraPillows inGuestroomEnsurework areasare cleanand safePick uptrash onCasinofloorListen toguestsrequestQuick &knowledgeableresponsesUse clearspeechand refrainfrom slang"Goodevening."Find away tosay "Yes."Use theguestsnamePechangaDailyFreshlycleaneduniformLearnTribalfacts andhistoryTeamMemberEngageAppKnow theDressCodeStandardsEscort guestto adestinationwhenpossibleHold thedoor openfor theguest

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
G
4
B
5
N
6
I
7
B
8
N
9
O
10
I
11
G
12
G
13
I
14
O
15
B
16
B
17
O
18
I
19
N
20
G
21
N
22
N
23
G
24
O
25
B
  1. O-Over deliver on service
  2. I-"Thank you for coming in."
  3. G-Friendly body posture
  4. B-"How may I assist you?"
  5. N-Give directions to guest
  6. I-"We will see you again soon."
  7. B-Eye contact & smile!
  8. N-Know the golf course tee times
  9. O-Provide more than expected
  10. I-Extra Pillows in Guest room
  11. G-Ensure work areas are clean and safe
  12. G-Pick up trash on Casino floor
  13. I-Listen to guests request
  14. O-Quick & knowledgeable responses
  15. B-Use clear speech and refrain from slang
  16. B-"Good evening."
  17. O-Find a way to say "Yes."
  18. I-Use the guests name
  19. N-Pechanga Daily
  20. G-Freshly cleaned uniform
  21. N-Learn Tribal facts and history
  22. N-Team Member Engage App
  23. G-Know the Dress Code Standards
  24. O-Escort guest to a destination when possible
  25. B-Hold the door open for the guest