Quick & knowledgeable responses Team Member Engage App Extra Pillows in Guest room Ensure work areas are clean and safe Use clear speech and refrain from slang Freshly cleaned uniform "Good evening." Hold the door open for the guest "How may I assist you?" Give directions to guest Escort guest to a destination when possible Pechanga Daily "We will see you again soon." Pick up trash on Casino floor Know the Dress Code Standards Learn Tribal facts and history Over deliver on service Find a way to say "Yes." Use the guests name Provide more than expected Listen to guests request Eye contact & smile! "Thank you for coming in." Friendly body posture Know the golf course tee times Quick & knowledgeable responses Team Member Engage App Extra Pillows in Guest room Ensure work areas are clean and safe Use clear speech and refrain from slang Freshly cleaned uniform "Good evening." Hold the door open for the guest "How may I assist you?" Give directions to guest Escort guest to a destination when possible Pechanga Daily "We will see you again soon." Pick up trash on Casino floor Know the Dress Code Standards Learn Tribal facts and history Over deliver on service Find a way to say "Yes." Use the guests name Provide more than expected Listen to guests request Eye contact & smile! "Thank you for coming in." Friendly body posture Know the golf course tee times
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Quick & knowledgeable responses
N-Team Member Engage App
I-Extra Pillows in Guest room
G-Ensure work areas are clean and safe
B-Use clear speech and refrain from slang
G-Freshly cleaned uniform
B-"Good evening."
B-Hold the door open for the guest
B-"How may I assist you?"
N-Give directions to guest
O-Escort guest to a destination when possible
N-Pechanga Daily
I-"We will see you again soon."
G-Pick up trash on Casino floor
G-Know the Dress Code Standards
N-Learn Tribal facts and history
O-Over deliver on service
O-Find a way to say "Yes."
I-Use the guests name
O-Provide more than expected
I-Listen to guests request
B-Eye contact & smile!
I-"Thank you for coming in."
G-Friendly body posture
N-Know the golf course tee times