Listen toguestsrequestGivedirectionsto guestPick uptrash onCasinofloor"Thankyou forcomingin."Providemore thanexpectedUse clearspeechand refrainfrom slang"Goodevening."LearnTribalfacts andhistoryHold thedoor openfor theguestTeamMemberEngageAppFriendlybodypostureQuick &knowledgeableresponsesUse theguestsnameFind away tosay "Yes."Know theDressCodeStandardsOverdeliver onserviceEyecontact& smile! Ensurework areasare cleanand safe"How mayI assistyou?"FreshlycleaneduniformKnow thegolfcoursetee times"We willsee youagainsoon."Escort guestto adestinationwhenpossiblePechangaDailyExtraPillows inGuestroomListen toguestsrequestGivedirectionsto guestPick uptrash onCasinofloor"Thankyou forcomingin."Providemore thanexpectedUse clearspeechand refrainfrom slang"Goodevening."LearnTribalfacts andhistoryHold thedoor openfor theguestTeamMemberEngageAppFriendlybodypostureQuick &knowledgeableresponsesUse theguestsnameFind away tosay "Yes."Know theDressCodeStandardsOverdeliver onserviceEyecontact& smile! Ensurework areasare cleanand safe"How mayI assistyou?"FreshlycleaneduniformKnow thegolfcoursetee times"We willsee youagainsoon."Escort guestto adestinationwhenpossiblePechangaDailyExtraPillows inGuestroom

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
G
4
I
5
O
6
B
7
B
8
N
9
B
10
N
11
G
12
O
13
I
14
O
15
G
16
O
17
B
18
G
19
B
20
G
21
N
22
I
23
O
24
N
25
I
  1. I-Listen to guests request
  2. N-Give directions to guest
  3. G-Pick up trash on Casino floor
  4. I-"Thank you for coming in."
  5. O-Provide more than expected
  6. B-Use clear speech and refrain from slang
  7. B-"Good evening."
  8. N-Learn Tribal facts and history
  9. B-Hold the door open for the guest
  10. N-Team Member Engage App
  11. G-Friendly body posture
  12. O-Quick & knowledgeable responses
  13. I-Use the guests name
  14. O-Find a way to say "Yes."
  15. G-Know the Dress Code Standards
  16. O-Over deliver on service
  17. B-Eye contact & smile!
  18. G-Ensure work areas are clean and safe
  19. B-"How may I assist you?"
  20. G-Freshly cleaned uniform
  21. N-Know the golf course tee times
  22. I-"We will see you again soon."
  23. O-Escort guest to a destination when possible
  24. N-Pechanga Daily
  25. I-Extra Pillows in Guest room