Givedirectionsto guestFriendlybodypostureUse clearspeechand refrainfrom slang"How mayI assistyou?"Providemore thanexpectedListen toguestsrequestEscort guestto adestinationwhenpossibleKnow theDressCodeStandardsEnsurework areasare cleanand safeQuick &knowledgeableresponsesFind away tosay "Yes."Eyecontact& smile! Know thegolfcoursetee timesFreshlycleaneduniformLearnTribalfacts andhistoryTeamMemberEngageAppUse theguestsnamePick uptrash onCasinofloorHold thedoor openfor theguest"We willsee youagainsoon."ExtraPillows inGuestroom"Thankyou forcomingin.""Goodevening."Overdeliver onservicePechangaDailyGivedirectionsto guestFriendlybodypostureUse clearspeechand refrainfrom slang"How mayI assistyou?"Providemore thanexpectedListen toguestsrequestEscort guestto adestinationwhenpossibleKnow theDressCodeStandardsEnsurework areasare cleanand safeQuick &knowledgeableresponsesFind away tosay "Yes."Eyecontact& smile! Know thegolfcoursetee timesFreshlycleaneduniformLearnTribalfacts andhistoryTeamMemberEngageAppUse theguestsnamePick uptrash onCasinofloorHold thedoor openfor theguest"We willsee youagainsoon."ExtraPillows inGuestroom"Thankyou forcomingin.""Goodevening."Overdeliver onservicePechangaDaily

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
B
5
O
6
I
7
O
8
G
9
G
10
O
11
O
12
B
13
N
14
G
15
N
16
N
17
I
18
G
19
B
20
I
21
I
22
I
23
B
24
O
25
N
  1. N-Give directions to guest
  2. G-Friendly body posture
  3. B-Use clear speech and refrain from slang
  4. B-"How may I assist you?"
  5. O-Provide more than expected
  6. I-Listen to guests request
  7. O-Escort guest to a destination when possible
  8. G-Know the Dress Code Standards
  9. G-Ensure work areas are clean and safe
  10. O-Quick & knowledgeable responses
  11. O-Find a way to say "Yes."
  12. B-Eye contact & smile!
  13. N-Know the golf course tee times
  14. G-Freshly cleaned uniform
  15. N-Learn Tribal facts and history
  16. N-Team Member Engage App
  17. I-Use the guests name
  18. G-Pick up trash on Casino floor
  19. B-Hold the door open for the guest
  20. I-"We will see you again soon."
  21. I-Extra Pillows in Guest room
  22. I-"Thank you for coming in."
  23. B-"Good evening."
  24. O-Over deliver on service
  25. N-Pechanga Daily