Know thegolfcoursetee timesOverdeliver onserviceLearnTribalfacts andhistoryEscort guestto adestinationwhenpossibleQuick &knowledgeableresponsesFind away tosay "Yes.""Goodevening."ExtraPillows inGuestroomEnsurework areasare cleanand safeFreshlycleaneduniformPechangaDailyGivedirectionsto guestUse theguestsname"Thankyou forcomingin.""How mayI assistyou?"Hold thedoor openfor theguestUse clearspeechand refrainfrom slangKnow theDressCodeStandards"We willsee youagainsoon."Listen toguestsrequestPick uptrash onCasinofloorFriendlybodypostureProvidemore thanexpectedEyecontact& smile! TeamMemberEngageAppKnow thegolfcoursetee timesOverdeliver onserviceLearnTribalfacts andhistoryEscort guestto adestinationwhenpossibleQuick &knowledgeableresponsesFind away tosay "Yes.""Goodevening."ExtraPillows inGuestroomEnsurework areasare cleanand safeFreshlycleaneduniformPechangaDailyGivedirectionsto guestUse theguestsname"Thankyou forcomingin.""How mayI assistyou?"Hold thedoor openfor theguestUse clearspeechand refrainfrom slangKnow theDressCodeStandards"We willsee youagainsoon."Listen toguestsrequestPick uptrash onCasinofloorFriendlybodypostureProvidemore thanexpectedEyecontact& smile! TeamMemberEngageApp

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
O
5
O
6
O
7
B
8
I
9
G
10
G
11
N
12
N
13
I
14
I
15
B
16
B
17
B
18
G
19
I
20
I
21
G
22
G
23
O
24
B
25
N
  1. N-Know the golf course tee times
  2. O-Over deliver on service
  3. N-Learn Tribal facts and history
  4. O-Escort guest to a destination when possible
  5. O-Quick & knowledgeable responses
  6. O-Find a way to say "Yes."
  7. B-"Good evening."
  8. I-Extra Pillows in Guest room
  9. G-Ensure work areas are clean and safe
  10. G-Freshly cleaned uniform
  11. N-Pechanga Daily
  12. N-Give directions to guest
  13. I-Use the guests name
  14. I-"Thank you for coming in."
  15. B-"How may I assist you?"
  16. B-Hold the door open for the guest
  17. B-Use clear speech and refrain from slang
  18. G-Know the Dress Code Standards
  19. I-"We will see you again soon."
  20. I-Listen to guests request
  21. G-Pick up trash on Casino floor
  22. G-Friendly body posture
  23. O-Provide more than expected
  24. B-Eye contact & smile!
  25. N-Team Member Engage App