Quick &knowledgeableresponsesTeamMemberEngageAppExtraPillows inGuestroomEnsurework areasare cleanand safeUse clearspeechand refrainfrom slangFreshlycleaneduniform"Goodevening."Hold thedoor openfor theguest"How mayI assistyou?"Givedirectionsto guestEscort guestto adestinationwhenpossiblePechangaDaily"We willsee youagainsoon."Pick uptrash onCasinofloorKnow theDressCodeStandardsLearnTribalfacts andhistoryOverdeliver onserviceFind away tosay "Yes."Use theguestsnameProvidemore thanexpectedListen toguestsrequestEyecontact& smile! "Thankyou forcomingin."FriendlybodypostureKnow thegolfcoursetee timesQuick &knowledgeableresponsesTeamMemberEngageAppExtraPillows inGuestroomEnsurework areasare cleanand safeUse clearspeechand refrainfrom slangFreshlycleaneduniform"Goodevening."Hold thedoor openfor theguest"How mayI assistyou?"Givedirectionsto guestEscort guestto adestinationwhenpossiblePechangaDaily"We willsee youagainsoon."Pick uptrash onCasinofloorKnow theDressCodeStandardsLearnTribalfacts andhistoryOverdeliver onserviceFind away tosay "Yes."Use theguestsnameProvidemore thanexpectedListen toguestsrequestEyecontact& smile! "Thankyou forcomingin."FriendlybodypostureKnow thegolfcoursetee times

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
G
5
B
6
G
7
B
8
B
9
B
10
N
11
O
12
N
13
I
14
G
15
G
16
N
17
O
18
O
19
I
20
O
21
I
22
B
23
I
24
G
25
N
  1. O-Quick & knowledgeable responses
  2. N-Team Member Engage App
  3. I-Extra Pillows in Guest room
  4. G-Ensure work areas are clean and safe
  5. B-Use clear speech and refrain from slang
  6. G-Freshly cleaned uniform
  7. B-"Good evening."
  8. B-Hold the door open for the guest
  9. B-"How may I assist you?"
  10. N-Give directions to guest
  11. O-Escort guest to a destination when possible
  12. N-Pechanga Daily
  13. I-"We will see you again soon."
  14. G-Pick up trash on Casino floor
  15. G-Know the Dress Code Standards
  16. N-Learn Tribal facts and history
  17. O-Over deliver on service
  18. O-Find a way to say "Yes."
  19. I-Use the guests name
  20. O-Provide more than expected
  21. I-Listen to guests request
  22. B-Eye contact & smile!
  23. I-"Thank you for coming in."
  24. G-Friendly body posture
  25. N-Know the golf course tee times