Providemore thanexpected"Goodevening."ExtraPillows inGuestroomListen toguestsrequest"Thankyou forcomingin."PechangaDailyFreshlycleaneduniformKnow theDressCodeStandardsOverdeliver onserviceEyecontact& smile! "We willsee youagainsoon."Hold thedoor openfor theguestKnow thegolfcoursetee times"How mayI assistyou?"Givedirectionsto guestFriendlybodypostureUse clearspeechand refrainfrom slangUse theguestsnameEscort guestto adestinationwhenpossibleLearnTribalfacts andhistoryQuick &knowledgeableresponsesTeamMemberEngageAppPick uptrash onCasinofloorFind away tosay "Yes."Ensurework areasare cleanand safeProvidemore thanexpected"Goodevening."ExtraPillows inGuestroomListen toguestsrequest"Thankyou forcomingin."PechangaDailyFreshlycleaneduniformKnow theDressCodeStandardsOverdeliver onserviceEyecontact& smile! "We willsee youagainsoon."Hold thedoor openfor theguestKnow thegolfcoursetee times"How mayI assistyou?"Givedirectionsto guestFriendlybodypostureUse clearspeechand refrainfrom slangUse theguestsnameEscort guestto adestinationwhenpossibleLearnTribalfacts andhistoryQuick &knowledgeableresponsesTeamMemberEngageAppPick uptrash onCasinofloorFind away tosay "Yes."Ensurework areasare cleanand safe

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
I
5
I
6
N
7
G
8
G
9
O
10
B
11
I
12
B
13
N
14
B
15
N
16
G
17
B
18
I
19
O
20
N
21
O
22
N
23
G
24
O
25
G
  1. O-Provide more than expected
  2. B-"Good evening."
  3. I-Extra Pillows in Guest room
  4. I-Listen to guests request
  5. I-"Thank you for coming in."
  6. N-Pechanga Daily
  7. G-Freshly cleaned uniform
  8. G-Know the Dress Code Standards
  9. O-Over deliver on service
  10. B-Eye contact & smile!
  11. I-"We will see you again soon."
  12. B-Hold the door open for the guest
  13. N-Know the golf course tee times
  14. B-"How may I assist you?"
  15. N-Give directions to guest
  16. G-Friendly body posture
  17. B-Use clear speech and refrain from slang
  18. I-Use the guests name
  19. O-Escort guest to a destination when possible
  20. N-Learn Tribal facts and history
  21. O-Quick & knowledgeable responses
  22. N-Team Member Engage App
  23. G-Pick up trash on Casino floor
  24. O-Find a way to say "Yes."
  25. G-Ensure work areas are clean and safe