"How mayI assistyou?"Eyecontact& smile! Friendlybodyposture"We willsee youagainsoon."FreshlycleaneduniformEnsurework areasare cleanand safeUse clearspeechand refrainfrom slangKnow thegolfcoursetee timesProvidemore thanexpectedPechangaDailyListen toguestsrequest"Thankyou forcomingin."Use theguestsnameExtraPillows inGuestroomHold thedoor openfor theguestQuick &knowledgeableresponsesPick uptrash onCasinofloorFind away tosay "Yes."Know theDressCodeStandardsLearnTribalfacts andhistoryTeamMemberEngageApp"Goodevening."Escort guestto adestinationwhenpossibleGivedirectionsto guestOverdeliver onservice"How mayI assistyou?"Eyecontact& smile! Friendlybodyposture"We willsee youagainsoon."FreshlycleaneduniformEnsurework areasare cleanand safeUse clearspeechand refrainfrom slangKnow thegolfcoursetee timesProvidemore thanexpectedPechangaDailyListen toguestsrequest"Thankyou forcomingin."Use theguestsnameExtraPillows inGuestroomHold thedoor openfor theguestQuick &knowledgeableresponsesPick uptrash onCasinofloorFind away tosay "Yes."Know theDressCodeStandardsLearnTribalfacts andhistoryTeamMemberEngageApp"Goodevening."Escort guestto adestinationwhenpossibleGivedirectionsto guestOverdeliver onservice

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
I
5
G
6
G
7
B
8
N
9
O
10
N
11
I
12
I
13
I
14
I
15
B
16
O
17
G
18
O
19
G
20
N
21
N
22
B
23
O
24
N
25
O
  1. B-"How may I assist you?"
  2. B-Eye contact & smile!
  3. G-Friendly body posture
  4. I-"We will see you again soon."
  5. G-Freshly cleaned uniform
  6. G-Ensure work areas are clean and safe
  7. B-Use clear speech and refrain from slang
  8. N-Know the golf course tee times
  9. O-Provide more than expected
  10. N-Pechanga Daily
  11. I-Listen to guests request
  12. I-"Thank you for coming in."
  13. I-Use the guests name
  14. I-Extra Pillows in Guest room
  15. B-Hold the door open for the guest
  16. O-Quick & knowledgeable responses
  17. G-Pick up trash on Casino floor
  18. O-Find a way to say "Yes."
  19. G-Know the Dress Code Standards
  20. N-Learn Tribal facts and history
  21. N-Team Member Engage App
  22. B-"Good evening."
  23. O-Escort guest to a destination when possible
  24. N-Give directions to guest
  25. O-Over deliver on service