PechangaDailyPick uptrash onCasinofloor"Thankyou forcomingin.""Goodevening."Freshlycleaneduniform"How mayI assistyou?"ExtraPillows inGuestroomKnow thegolfcoursetee timesHold thedoor openfor theguestOverdeliver onserviceLearnTribalfacts andhistoryUse clearspeechand refrainfrom slangProvidemore thanexpectedTeamMemberEngageAppQuick &knowledgeableresponses"We willsee youagainsoon."Escort guestto adestinationwhenpossibleFind away tosay "Yes."Know theDressCodeStandardsListen toguestsrequestUse theguestsnameFriendlybodypostureEyecontact& smile! Givedirectionsto guestEnsurework areasare cleanand safePechangaDailyPick uptrash onCasinofloor"Thankyou forcomingin.""Goodevening."Freshlycleaneduniform"How mayI assistyou?"ExtraPillows inGuestroomKnow thegolfcoursetee timesHold thedoor openfor theguestOverdeliver onserviceLearnTribalfacts andhistoryUse clearspeechand refrainfrom slangProvidemore thanexpectedTeamMemberEngageAppQuick &knowledgeableresponses"We willsee youagainsoon."Escort guestto adestinationwhenpossibleFind away tosay "Yes."Know theDressCodeStandardsListen toguestsrequestUse theguestsnameFriendlybodypostureEyecontact& smile! Givedirectionsto guestEnsurework areasare cleanand safe

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
I
4
B
5
G
6
B
7
I
8
N
9
B
10
O
11
N
12
B
13
O
14
N
15
O
16
I
17
O
18
O
19
G
20
I
21
I
22
G
23
B
24
N
25
G
  1. N-Pechanga Daily
  2. G-Pick up trash on Casino floor
  3. I-"Thank you for coming in."
  4. B-"Good evening."
  5. G-Freshly cleaned uniform
  6. B-"How may I assist you?"
  7. I-Extra Pillows in Guest room
  8. N-Know the golf course tee times
  9. B-Hold the door open for the guest
  10. O-Over deliver on service
  11. N-Learn Tribal facts and history
  12. B-Use clear speech and refrain from slang
  13. O-Provide more than expected
  14. N-Team Member Engage App
  15. O-Quick & knowledgeable responses
  16. I-"We will see you again soon."
  17. O-Escort guest to a destination when possible
  18. O-Find a way to say "Yes."
  19. G-Know the Dress Code Standards
  20. I-Listen to guests request
  21. I-Use the guests name
  22. G-Friendly body posture
  23. B-Eye contact & smile!
  24. N-Give directions to guest
  25. G-Ensure work areas are clean and safe