Use clearspeechand refrainfrom slangKnow thegolfcoursetee timesPick uptrash onCasinofloorEnsurework areasare cleanand safeListen toguestsrequestPechangaDailyKnow theDressCodeStandardsFreshlycleaneduniform"Goodevening."Overdeliver onservice"How mayI assistyou?"ExtraPillows inGuestroomLearnTribalfacts andhistoryGivedirectionsto guest"We willsee youagainsoon."Hold thedoor openfor theguestTeamMemberEngageAppFriendlybodypostureUse theguestsnameFind away tosay "Yes."Providemore thanexpectedEyecontact& smile! Quick &knowledgeableresponses"Thankyou forcomingin."Escort guestto adestinationwhenpossibleUse clearspeechand refrainfrom slangKnow thegolfcoursetee timesPick uptrash onCasinofloorEnsurework areasare cleanand safeListen toguestsrequestPechangaDailyKnow theDressCodeStandardsFreshlycleaneduniform"Goodevening."Overdeliver onservice"How mayI assistyou?"ExtraPillows inGuestroomLearnTribalfacts andhistoryGivedirectionsto guest"We willsee youagainsoon."Hold thedoor openfor theguestTeamMemberEngageAppFriendlybodypostureUse theguestsnameFind away tosay "Yes."Providemore thanexpectedEyecontact& smile! Quick &knowledgeableresponses"Thankyou forcomingin."Escort guestto adestinationwhenpossible

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
G
4
G
5
I
6
N
7
G
8
G
9
B
10
O
11
B
12
I
13
N
14
N
15
I
16
B
17
N
18
G
19
I
20
O
21
O
22
B
23
O
24
I
25
O
  1. B-Use clear speech and refrain from slang
  2. N-Know the golf course tee times
  3. G-Pick up trash on Casino floor
  4. G-Ensure work areas are clean and safe
  5. I-Listen to guests request
  6. N-Pechanga Daily
  7. G-Know the Dress Code Standards
  8. G-Freshly cleaned uniform
  9. B-"Good evening."
  10. O-Over deliver on service
  11. B-"How may I assist you?"
  12. I-Extra Pillows in Guest room
  13. N-Learn Tribal facts and history
  14. N-Give directions to guest
  15. I-"We will see you again soon."
  16. B-Hold the door open for the guest
  17. N-Team Member Engage App
  18. G-Friendly body posture
  19. I-Use the guests name
  20. O-Find a way to say "Yes."
  21. O-Provide more than expected
  22. B-Eye contact & smile!
  23. O-Quick & knowledgeable responses
  24. I-"Thank you for coming in."
  25. O-Escort guest to a destination when possible