ExtraPillows inGuestroomOverdeliver onservice"How mayI assistyou?"Use clearspeechand refrainfrom slangProvidemore thanexpectedFind away tosay "Yes."LearnTribalfacts andhistoryPechangaDailyHold thedoor openfor theguestTeamMemberEngageAppKnow thegolfcoursetee timesFriendlybodypostureEyecontact& smile! Know theDressCodeStandardsGivedirectionsto guestEnsurework areasare cleanand safe"Thankyou forcomingin."Quick &knowledgeableresponsesUse theguestsnameListen toguestsrequest"We willsee youagainsoon."FreshlycleaneduniformPick uptrash onCasinofloor"Goodevening."Escort guestto adestinationwhenpossibleExtraPillows inGuestroomOverdeliver onservice"How mayI assistyou?"Use clearspeechand refrainfrom slangProvidemore thanexpectedFind away tosay "Yes."LearnTribalfacts andhistoryPechangaDailyHold thedoor openfor theguestTeamMemberEngageAppKnow thegolfcoursetee timesFriendlybodypostureEyecontact& smile! Know theDressCodeStandardsGivedirectionsto guestEnsurework areasare cleanand safe"Thankyou forcomingin."Quick &knowledgeableresponsesUse theguestsnameListen toguestsrequest"We willsee youagainsoon."FreshlycleaneduniformPick uptrash onCasinofloor"Goodevening."Escort guestto adestinationwhenpossible

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
B
5
O
6
O
7
N
8
N
9
B
10
N
11
N
12
G
13
B
14
G
15
N
16
G
17
I
18
O
19
I
20
I
21
I
22
G
23
G
24
B
25
O
  1. I-Extra Pillows in Guest room
  2. O-Over deliver on service
  3. B-"How may I assist you?"
  4. B-Use clear speech and refrain from slang
  5. O-Provide more than expected
  6. O-Find a way to say "Yes."
  7. N-Learn Tribal facts and history
  8. N-Pechanga Daily
  9. B-Hold the door open for the guest
  10. N-Team Member Engage App
  11. N-Know the golf course tee times
  12. G-Friendly body posture
  13. B-Eye contact & smile!
  14. G-Know the Dress Code Standards
  15. N-Give directions to guest
  16. G-Ensure work areas are clean and safe
  17. I-"Thank you for coming in."
  18. O-Quick & knowledgeable responses
  19. I-Use the guests name
  20. I-Listen to guests request
  21. I-"We will see you again soon."
  22. G-Freshly cleaned uniform
  23. G-Pick up trash on Casino floor
  24. B-"Good evening."
  25. O-Escort guest to a destination when possible