Use theguestsnameTeamMemberEngageAppExtraPillows inGuestroomUse clearspeechand refrainfrom slangKnow thegolfcoursetee timesPick uptrash onCasinofloorEscort guestto adestinationwhenpossibleEyecontact& smile! Know theDressCodeStandardsFriendlybodyposturePechangaDaily"We willsee youagainsoon."Quick &knowledgeableresponsesListen toguestsrequestFind away tosay "Yes.""How mayI assistyou?"LearnTribalfacts andhistoryHold thedoor openfor theguestEnsurework areasare cleanand safeProvidemore thanexpectedFreshlycleaneduniform"Goodevening."Givedirectionsto guest"Thankyou forcomingin."Overdeliver onserviceUse theguestsnameTeamMemberEngageAppExtraPillows inGuestroomUse clearspeechand refrainfrom slangKnow thegolfcoursetee timesPick uptrash onCasinofloorEscort guestto adestinationwhenpossibleEyecontact& smile! Know theDressCodeStandardsFriendlybodyposturePechangaDaily"We willsee youagainsoon."Quick &knowledgeableresponsesListen toguestsrequestFind away tosay "Yes.""How mayI assistyou?"LearnTribalfacts andhistoryHold thedoor openfor theguestEnsurework areasare cleanand safeProvidemore thanexpectedFreshlycleaneduniform"Goodevening."Givedirectionsto guest"Thankyou forcomingin."Overdeliver onservice

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
I
4
B
5
N
6
G
7
O
8
B
9
G
10
G
11
N
12
I
13
O
14
I
15
O
16
B
17
N
18
B
19
G
20
O
21
G
22
B
23
N
24
I
25
O
  1. I-Use the guests name
  2. N-Team Member Engage App
  3. I-Extra Pillows in Guest room
  4. B-Use clear speech and refrain from slang
  5. N-Know the golf course tee times
  6. G-Pick up trash on Casino floor
  7. O-Escort guest to a destination when possible
  8. B-Eye contact & smile!
  9. G-Know the Dress Code Standards
  10. G-Friendly body posture
  11. N-Pechanga Daily
  12. I-"We will see you again soon."
  13. O-Quick & knowledgeable responses
  14. I-Listen to guests request
  15. O-Find a way to say "Yes."
  16. B-"How may I assist you?"
  17. N-Learn Tribal facts and history
  18. B-Hold the door open for the guest
  19. G-Ensure work areas are clean and safe
  20. O-Provide more than expected
  21. G-Freshly cleaned uniform
  22. B-"Good evening."
  23. N-Give directions to guest
  24. I-"Thank you for coming in."
  25. O-Over deliver on service