Escort guestto adestinationwhenpossibleProvidemore thanexpectedLearnTribalfacts andhistoryEnsurework areasare cleanand safeFreshlycleaneduniform"Goodevening."Overdeliver onservice"We willsee youagainsoon.""How mayI assistyou?"ExtraPillows inGuestroomEyecontact& smile! Use theguestsnameQuick &knowledgeableresponsesHold thedoor openfor theguestPechangaDaily"Thankyou forcomingin."FriendlybodypostureUse clearspeechand refrainfrom slangPick uptrash onCasinofloorListen toguestsrequestKnow thegolfcoursetee timesFind away tosay "Yes."Know theDressCodeStandardsGivedirectionsto guestTeamMemberEngageAppEscort guestto adestinationwhenpossibleProvidemore thanexpectedLearnTribalfacts andhistoryEnsurework areasare cleanand safeFreshlycleaneduniform"Goodevening."Overdeliver onservice"We willsee youagainsoon.""How mayI assistyou?"ExtraPillows inGuestroomEyecontact& smile! Use theguestsnameQuick &knowledgeableresponsesHold thedoor openfor theguestPechangaDaily"Thankyou forcomingin."FriendlybodypostureUse clearspeechand refrainfrom slangPick uptrash onCasinofloorListen toguestsrequestKnow thegolfcoursetee timesFind away tosay "Yes."Know theDressCodeStandardsGivedirectionsto guestTeamMemberEngageApp

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
N
4
G
5
G
6
B
7
O
8
I
9
B
10
I
11
B
12
I
13
O
14
B
15
N
16
I
17
G
18
B
19
G
20
I
21
N
22
O
23
G
24
N
25
N
  1. O-Escort guest to a destination when possible
  2. O-Provide more than expected
  3. N-Learn Tribal facts and history
  4. G-Ensure work areas are clean and safe
  5. G-Freshly cleaned uniform
  6. B-"Good evening."
  7. O-Over deliver on service
  8. I-"We will see you again soon."
  9. B-"How may I assist you?"
  10. I-Extra Pillows in Guest room
  11. B-Eye contact & smile!
  12. I-Use the guests name
  13. O-Quick & knowledgeable responses
  14. B-Hold the door open for the guest
  15. N-Pechanga Daily
  16. I-"Thank you for coming in."
  17. G-Friendly body posture
  18. B-Use clear speech and refrain from slang
  19. G-Pick up trash on Casino floor
  20. I-Listen to guests request
  21. N-Know the golf course tee times
  22. O-Find a way to say "Yes."
  23. G-Know the Dress Code Standards
  24. N-Give directions to guest
  25. N-Team Member Engage App