Hold thedoor openfor theguestUse theguestsnameTeamMemberEngageAppKnow theDressCodeStandardsOverdeliver onserviceProvidemore thanexpectedPechangaDailyExtraPillows inGuestroomFriendlybodypostureQuick &knowledgeableresponses"We willsee youagainsoon."FreshlycleaneduniformPick uptrash onCasinofloorEnsurework areasare cleanand safe"Goodevening."Use clearspeechand refrainfrom slangEscort guestto adestinationwhenpossibleEyecontact& smile! "How mayI assistyou?"LearnTribalfacts andhistoryGivedirectionsto guestKnow thegolfcoursetee timesListen toguestsrequestFind away tosay "Yes.""Thankyou forcomingin."Hold thedoor openfor theguestUse theguestsnameTeamMemberEngageAppKnow theDressCodeStandardsOverdeliver onserviceProvidemore thanexpectedPechangaDailyExtraPillows inGuestroomFriendlybodypostureQuick &knowledgeableresponses"We willsee youagainsoon."FreshlycleaneduniformPick uptrash onCasinofloorEnsurework areasare cleanand safe"Goodevening."Use clearspeechand refrainfrom slangEscort guestto adestinationwhenpossibleEyecontact& smile! "How mayI assistyou?"LearnTribalfacts andhistoryGivedirectionsto guestKnow thegolfcoursetee timesListen toguestsrequestFind away tosay "Yes.""Thankyou forcomingin."

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
G
5
O
6
O
7
N
8
I
9
G
10
O
11
I
12
G
13
G
14
G
15
B
16
B
17
O
18
B
19
B
20
N
21
N
22
N
23
I
24
O
25
I
  1. B-Hold the door open for the guest
  2. I-Use the guests name
  3. N-Team Member Engage App
  4. G-Know the Dress Code Standards
  5. O-Over deliver on service
  6. O-Provide more than expected
  7. N-Pechanga Daily
  8. I-Extra Pillows in Guest room
  9. G-Friendly body posture
  10. O-Quick & knowledgeable responses
  11. I-"We will see you again soon."
  12. G-Freshly cleaned uniform
  13. G-Pick up trash on Casino floor
  14. G-Ensure work areas are clean and safe
  15. B-"Good evening."
  16. B-Use clear speech and refrain from slang
  17. O-Escort guest to a destination when possible
  18. B-Eye contact & smile!
  19. B-"How may I assist you?"
  20. N-Learn Tribal facts and history
  21. N-Give directions to guest
  22. N-Know the golf course tee times
  23. I-Listen to guests request
  24. O-Find a way to say "Yes."
  25. I-"Thank you for coming in."