RecognizereturningguestsMakeeachguest feelspecialUse clearspeechand refrainfrom slangBeobservantReport toevery shiftwell-groomed"Let mefind theanswerfor you."RememberpreferencesFriendlybodypostureHaveupbeat,friendlytoneEnsurework areasare cleanand safeKnowentertain-mentoptionsKnow thegoldcoursetee timesOverdeliver onservice"GoodLuck!"ReportunsafeconditionsPick uptrash onCasinofloor"Howare youtoday?"Promotenewmerchandise10/5RuleQuick &knowledgeableresponsesListen toguestsrequestLearnTribalfacts andhistoryGuestRightOf WayEyecontact& smile!Escort guestto adestinationwhenpossibleRecognizereturningguestsMakeeachguest feelspecialUse clearspeechand refrainfrom slangBeobservantReport toevery shiftwell-groomed"Let mefind theanswerfor you."RememberpreferencesFriendlybodypostureHaveupbeat,friendlytoneEnsurework areasare cleanand safeKnowentertain-mentoptionsKnow thegoldcoursetee timesOverdeliver onservice"GoodLuck!"ReportunsafeconditionsPick uptrash onCasinofloor"Howare youtoday?"Promotenewmerchandise10/5RuleQuick &knowledgeableresponsesListen toguestsrequestLearnTribalfacts andhistoryGuestRightOf WayEyecontact& smile!Escort guestto adestinationwhenpossible

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
O
5
G
6
N
7
I
8
G
9
I
10
G
11
N
12
N
13
O
14
B
15
G
16
G
17
B
18
N
19
B
20
O
21
I
22
N
23
I
24
B
25
O
  1. I-Recognize returning guests
  2. O-Make each guest feel special
  3. B-Use clear speech and refrain from slang
  4. O-Be observant
  5. G-Report to every shift well-groomed
  6. N-"Let me find the answer for you."
  7. I-Remember preferences
  8. G-Friendly body posture
  9. I-Have upbeat, friendly tone
  10. G-Ensure work areas are clean and safe
  11. N-Know entertain-ment options
  12. N-Know the gold course tee times
  13. O-Over deliver on service
  14. B-"Good Luck!"
  15. G-Report unsafe conditions
  16. G-Pick up trash on Casino floor
  17. B-"How are you today?"
  18. N-Promote new merchandise
  19. B-10/5 Rule
  20. O-Quick & knowledgeable responses
  21. I-Listen to guests request
  22. N-Learn Tribal facts and history
  23. I-Guest Right Of Way
  24. B-Eye contact & smile!
  25. O-Escort guest to a destination when possible