Ensurework areasare cleanand safeKnowentertain-mentoptionsEyecontact& smile!ReportunsafeconditionsBeobservantEscort guestto adestinationwhenpossible"GoodLuck!"Know thegoldcoursetee timesPick uptrash onCasinofloorHaveupbeat,friendlytoneUse clearspeechand refrainfrom slang"Howare youtoday?"GuestRightOf WayRecognizereturningguestsListen toguestsrequestLearnTribalfacts andhistoryRememberpreferencesReport toevery shiftwell-groomedQuick &knowledgeableresponses"Let mefind theanswerfor you."FriendlybodyposturePromotenewmerchandiseMakeeachguest feelspecialOverdeliver onservice10/5RuleEnsurework areasare cleanand safeKnowentertain-mentoptionsEyecontact& smile!ReportunsafeconditionsBeobservantEscort guestto adestinationwhenpossible"GoodLuck!"Know thegoldcoursetee timesPick uptrash onCasinofloorHaveupbeat,friendlytoneUse clearspeechand refrainfrom slang"Howare youtoday?"GuestRightOf WayRecognizereturningguestsListen toguestsrequestLearnTribalfacts andhistoryRememberpreferencesReport toevery shiftwell-groomedQuick &knowledgeableresponses"Let mefind theanswerfor you."FriendlybodyposturePromotenewmerchandiseMakeeachguest feelspecialOverdeliver onservice10/5Rule

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
G
5
O
6
O
7
B
8
N
9
G
10
I
11
B
12
B
13
I
14
I
15
I
16
N
17
I
18
G
19
O
20
N
21
G
22
N
23
O
24
O
25
B
  1. G-Ensure work areas are clean and safe
  2. N-Know entertain-ment options
  3. B-Eye contact & smile!
  4. G-Report unsafe conditions
  5. O-Be observant
  6. O-Escort guest to a destination when possible
  7. B-"Good Luck!"
  8. N-Know the gold course tee times
  9. G-Pick up trash on Casino floor
  10. I-Have upbeat, friendly tone
  11. B-Use clear speech and refrain from slang
  12. B-"How are you today?"
  13. I-Guest Right Of Way
  14. I-Recognize returning guests
  15. I-Listen to guests request
  16. N-Learn Tribal facts and history
  17. I-Remember preferences
  18. G-Report to every shift well-groomed
  19. O-Quick & knowledgeable responses
  20. N-"Let me find the answer for you."
  21. G-Friendly body posture
  22. N-Promote new merchandise
  23. O-Make each guest feel special
  24. O-Over deliver on service
  25. B-10/5 Rule