GuestRightOf WayListen toguestsrequestFriendlybodypostureRememberpreferencesPick uptrash onCasinofloorEnsurework areasare cleanand safeQuick &knowledgeableresponsesEscort guestto adestinationwhenpossibleKnowentertain-mentoptionsOverdeliver onservice10/5RuleLearnTribalfacts andhistoryEyecontact& smile!"Let mefind theanswerfor you."PromotenewmerchandiseReportunsafeconditionsMakeeachguest feelspecial"Howare youtoday?"Report toevery shiftwell-groomedRecognizereturningguestsUse clearspeechand refrainfrom slang"GoodLuck!"BeobservantHaveupbeat,friendlytoneKnow thegoldcoursetee timesGuestRightOf WayListen toguestsrequestFriendlybodypostureRememberpreferencesPick uptrash onCasinofloorEnsurework areasare cleanand safeQuick &knowledgeableresponsesEscort guestto adestinationwhenpossibleKnowentertain-mentoptionsOverdeliver onservice10/5RuleLearnTribalfacts andhistoryEyecontact& smile!"Let mefind theanswerfor you."PromotenewmerchandiseReportunsafeconditionsMakeeachguest feelspecial"Howare youtoday?"Report toevery shiftwell-groomedRecognizereturningguestsUse clearspeechand refrainfrom slang"GoodLuck!"BeobservantHaveupbeat,friendlytoneKnow thegoldcoursetee times

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
I
5
G
6
G
7
O
8
O
9
N
10
O
11
B
12
N
13
B
14
N
15
N
16
G
17
O
18
B
19
G
20
I
21
B
22
B
23
O
24
I
25
N
  1. I-Guest Right Of Way
  2. I-Listen to guests request
  3. G-Friendly body posture
  4. I-Remember preferences
  5. G-Pick up trash on Casino floor
  6. G-Ensure work areas are clean and safe
  7. O-Quick & knowledgeable responses
  8. O-Escort guest to a destination when possible
  9. N-Know entertain-ment options
  10. O-Over deliver on service
  11. B-10/5 Rule
  12. N-Learn Tribal facts and history
  13. B-Eye contact & smile!
  14. N-"Let me find the answer for you."
  15. N-Promote new merchandise
  16. G-Report unsafe conditions
  17. O-Make each guest feel special
  18. B-"How are you today?"
  19. G-Report to every shift well-groomed
  20. I-Recognize returning guests
  21. B-Use clear speech and refrain from slang
  22. B-"Good Luck!"
  23. O-Be observant
  24. I-Have upbeat, friendly tone
  25. N-Know the gold course tee times