LearnTribalfacts andhistoryKnow thegoldcoursetee timesPick uptrash onCasinofloor"Howare youtoday?"Report toevery shiftwell-groomed"Let mefind theanswerfor you."10/5RuleOverdeliver onserviceGuestRightOf WayPromotenewmerchandiseEyecontact& smile!"GoodLuck!"ReportunsafeconditionsBeobservantFriendlybodypostureListen toguestsrequestUse clearspeechand refrainfrom slangRecognizereturningguestsRememberpreferencesHaveupbeat,friendlytoneQuick &knowledgeableresponsesKnowentertain-mentoptionsEnsurework areasare cleanand safeMakeeachguest feelspecialEscort guestto adestinationwhenpossibleLearnTribalfacts andhistoryKnow thegoldcoursetee timesPick uptrash onCasinofloor"Howare youtoday?"Report toevery shiftwell-groomed"Let mefind theanswerfor you."10/5RuleOverdeliver onserviceGuestRightOf WayPromotenewmerchandiseEyecontact& smile!"GoodLuck!"ReportunsafeconditionsBeobservantFriendlybodypostureListen toguestsrequestUse clearspeechand refrainfrom slangRecognizereturningguestsRememberpreferencesHaveupbeat,friendlytoneQuick &knowledgeableresponsesKnowentertain-mentoptionsEnsurework areasare cleanand safeMakeeachguest feelspecialEscort guestto adestinationwhenpossible

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
B
5
G
6
N
7
B
8
O
9
I
10
N
11
B
12
B
13
G
14
O
15
G
16
I
17
B
18
I
19
I
20
I
21
O
22
N
23
G
24
O
25
O
  1. N-Learn Tribal facts and history
  2. N-Know the gold course tee times
  3. G-Pick up trash on Casino floor
  4. B-"How are you today?"
  5. G-Report to every shift well-groomed
  6. N-"Let me find the answer for you."
  7. B-10/5 Rule
  8. O-Over deliver on service
  9. I-Guest Right Of Way
  10. N-Promote new merchandise
  11. B-Eye contact & smile!
  12. B-"Good Luck!"
  13. G-Report unsafe conditions
  14. O-Be observant
  15. G-Friendly body posture
  16. I-Listen to guests request
  17. B-Use clear speech and refrain from slang
  18. I-Recognize returning guests
  19. I-Remember preferences
  20. I-Have upbeat, friendly tone
  21. O-Quick & knowledgeable responses
  22. N-Know entertain-ment options
  23. G-Ensure work areas are clean and safe
  24. O-Make each guest feel special
  25. O-Escort guest to a destination when possible