Listen to guests request Recognize returning guests Know the gold course tee times Friendly body posture Promote new merchandise Pick up trash on Casino floor Use clear speech and refrain from slang Learn Tribal facts and history Eye contact & smile! Over deliver on service Report to every shift well- groomed Be observant Escort guest to a destination when possible Have upbeat, friendly tone 10/5 Rule Guest Right Of Way "Good Luck!" Remember preferences Report unsafe conditions "How are you today?" Quick & knowledgeable responses Ensure work areas are clean and safe "Let me find the answer for you." Know entertain- ment options Make each guest feel special Listen to guests request Recognize returning guests Know the gold course tee times Friendly body posture Promote new merchandise Pick up trash on Casino floor Use clear speech and refrain from slang Learn Tribal facts and history Eye contact & smile! Over deliver on service Report to every shift well- groomed Be observant Escort guest to a destination when possible Have upbeat, friendly tone 10/5 Rule Guest Right Of Way "Good Luck!" Remember preferences Report unsafe conditions "How are you today?" Quick & knowledgeable responses Ensure work areas are clean and safe "Let me find the answer for you." Know entertain- ment options Make each guest feel special
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Listen to guests request
I-Recognize returning guests
N-Know the gold course tee times
G-Friendly body posture
N-Promote new merchandise
G-Pick up trash on Casino floor
B-Use clear speech and refrain from slang
N-Learn
Tribal
facts and history
B-Eye contact & smile!
O-Over deliver on service
G-Report to every shift well-groomed
O-Be observant
O-Escort guest to a destination when possible
I-Have upbeat, friendly tone
B-10/5 Rule
I-Guest
Right
Of Way
B-"Good Luck!"
I-Remember preferences
G-Report unsafe conditions
B-"How are you today?"
O-Quick & knowledgeable responses
G-Ensure work areas are clean and safe
N-"Let me find the answer for you."
N-Know entertain-ment options
O-Make each guest feel special