Report toevery shiftwell-groomedKnow thegoldcoursetee timesBeobservantQuick &knowledgeableresponses"GoodLuck!"Escort guestto adestinationwhenpossibleGuestRightOf WayOverdeliver onserviceMakeeachguest feelspecialEyecontact& smile!"Let mefind theanswerfor you.""Howare youtoday?"RecognizereturningguestsFriendlybodypostureRememberpreferencesReportunsafeconditionsEnsurework areasare cleanand safeHaveupbeat,friendlytonePromotenewmerchandiseLearnTribalfacts andhistoryPick uptrash onCasinofloorKnowentertain-mentoptionsListen toguestsrequest10/5RuleUse clearspeechand refrainfrom slangReport toevery shiftwell-groomedKnow thegoldcoursetee timesBeobservantQuick &knowledgeableresponses"GoodLuck!"Escort guestto adestinationwhenpossibleGuestRightOf WayOverdeliver onserviceMakeeachguest feelspecialEyecontact& smile!"Let mefind theanswerfor you.""Howare youtoday?"RecognizereturningguestsFriendlybodypostureRememberpreferencesReportunsafeconditionsEnsurework areasare cleanand safeHaveupbeat,friendlytonePromotenewmerchandiseLearnTribalfacts andhistoryPick uptrash onCasinofloorKnowentertain-mentoptionsListen toguestsrequest10/5RuleUse clearspeechand refrainfrom slang

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
O
5
B
6
O
7
I
8
O
9
O
10
B
11
N
12
B
13
I
14
G
15
I
16
G
17
G
18
I
19
N
20
N
21
G
22
N
23
I
24
B
25
B
  1. G-Report to every shift well-groomed
  2. N-Know the gold course tee times
  3. O-Be observant
  4. O-Quick & knowledgeable responses
  5. B-"Good Luck!"
  6. O-Escort guest to a destination when possible
  7. I-Guest Right Of Way
  8. O-Over deliver on service
  9. O-Make each guest feel special
  10. B-Eye contact & smile!
  11. N-"Let me find the answer for you."
  12. B-"How are you today?"
  13. I-Recognize returning guests
  14. G-Friendly body posture
  15. I-Remember preferences
  16. G-Report unsafe conditions
  17. G-Ensure work areas are clean and safe
  18. I-Have upbeat, friendly tone
  19. N-Promote new merchandise
  20. N-Learn Tribal facts and history
  21. G-Pick up trash on Casino floor
  22. N-Know entertain-ment options
  23. I-Listen to guests request
  24. B-10/5 Rule
  25. B-Use clear speech and refrain from slang