GuestRightOf WayKnowentertain-mentoptionsEyecontact& smile!Pick uptrash onCasinofloorPromotenewmerchandiseListen toguestsrequestReport toevery shiftwell-groomedUse clearspeechand refrainfrom slangFriendlybodypostureLearnTribalfacts andhistoryEnsurework areasare cleanand safe"Howare youtoday?""GoodLuck!"Quick &knowledgeableresponses10/5RuleKnow thegoldcoursetee times"Let mefind theanswerfor you."Overdeliver onserviceEscort guestto adestinationwhenpossibleRecognizereturningguestsReportunsafeconditionsBeobservantHaveupbeat,friendlytoneMakeeachguest feelspecialRememberpreferencesGuestRightOf WayKnowentertain-mentoptionsEyecontact& smile!Pick uptrash onCasinofloorPromotenewmerchandiseListen toguestsrequestReport toevery shiftwell-groomedUse clearspeechand refrainfrom slangFriendlybodypostureLearnTribalfacts andhistoryEnsurework areasare cleanand safe"Howare youtoday?""GoodLuck!"Quick &knowledgeableresponses10/5RuleKnow thegoldcoursetee times"Let mefind theanswerfor you."Overdeliver onserviceEscort guestto adestinationwhenpossibleRecognizereturningguestsReportunsafeconditionsBeobservantHaveupbeat,friendlytoneMakeeachguest feelspecialRememberpreferences

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
G
5
N
6
I
7
G
8
B
9
G
10
N
11
G
12
B
13
B
14
O
15
B
16
N
17
N
18
O
19
O
20
I
21
G
22
O
23
I
24
O
25
I
  1. I-Guest Right Of Way
  2. N-Know entertain-ment options
  3. B-Eye contact & smile!
  4. G-Pick up trash on Casino floor
  5. N-Promote new merchandise
  6. I-Listen to guests request
  7. G-Report to every shift well-groomed
  8. B-Use clear speech and refrain from slang
  9. G-Friendly body posture
  10. N-Learn Tribal facts and history
  11. G-Ensure work areas are clean and safe
  12. B-"How are you today?"
  13. B-"Good Luck!"
  14. O-Quick & knowledgeable responses
  15. B-10/5 Rule
  16. N-Know the gold course tee times
  17. N-"Let me find the answer for you."
  18. O-Over deliver on service
  19. O-Escort guest to a destination when possible
  20. I-Recognize returning guests
  21. G-Report unsafe conditions
  22. O-Be observant
  23. I-Have upbeat, friendly tone
  24. O-Make each guest feel special
  25. I-Remember preferences