GuestRightOf Way"Howare youtoday?"LearnTribalfacts andhistoryEnsurework areasare cleanand safeOverdeliver onserviceRecognizereturningguestsQuick &knowledgeableresponses"Let mefind theanswerfor you."Use clearspeechand refrainfrom slangPick uptrash onCasinofloorRememberpreferencesFriendlybodypostureKnow thegoldcoursetee times"GoodLuck!"Report toevery shiftwell-groomedMakeeachguest feelspecialListen toguestsrequestPromotenewmerchandiseReportunsafeconditions10/5RuleEyecontact& smile!Knowentertain-mentoptionsEscort guestto adestinationwhenpossibleHaveupbeat,friendlytoneBeobservantGuestRightOf Way"Howare youtoday?"LearnTribalfacts andhistoryEnsurework areasare cleanand safeOverdeliver onserviceRecognizereturningguestsQuick &knowledgeableresponses"Let mefind theanswerfor you."Use clearspeechand refrainfrom slangPick uptrash onCasinofloorRememberpreferencesFriendlybodypostureKnow thegoldcoursetee times"GoodLuck!"Report toevery shiftwell-groomedMakeeachguest feelspecialListen toguestsrequestPromotenewmerchandiseReportunsafeconditions10/5RuleEyecontact& smile!Knowentertain-mentoptionsEscort guestto adestinationwhenpossibleHaveupbeat,friendlytoneBeobservant

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
N
4
G
5
O
6
I
7
O
8
N
9
B
10
G
11
I
12
G
13
N
14
B
15
G
16
O
17
I
18
N
19
G
20
B
21
B
22
N
23
O
24
I
25
O
  1. I-Guest Right Of Way
  2. B-"How are you today?"
  3. N-Learn Tribal facts and history
  4. G-Ensure work areas are clean and safe
  5. O-Over deliver on service
  6. I-Recognize returning guests
  7. O-Quick & knowledgeable responses
  8. N-"Let me find the answer for you."
  9. B-Use clear speech and refrain from slang
  10. G-Pick up trash on Casino floor
  11. I-Remember preferences
  12. G-Friendly body posture
  13. N-Know the gold course tee times
  14. B-"Good Luck!"
  15. G-Report to every shift well-groomed
  16. O-Make each guest feel special
  17. I-Listen to guests request
  18. N-Promote new merchandise
  19. G-Report unsafe conditions
  20. B-10/5 Rule
  21. B-Eye contact & smile!
  22. N-Know entertain-ment options
  23. O-Escort guest to a destination when possible
  24. I-Have upbeat, friendly tone
  25. O-Be observant