Listen toguestsrequestRecognizereturningguestsKnow thegoldcoursetee timesFriendlybodyposturePromotenewmerchandisePick uptrash onCasinofloorUse clearspeechand refrainfrom slangLearnTribalfacts andhistoryEyecontact& smile!Overdeliver onserviceReport toevery shiftwell-groomedBeobservantEscort guestto adestinationwhenpossibleHaveupbeat,friendlytone10/5RuleGuestRightOf Way"GoodLuck!"RememberpreferencesReportunsafeconditions"Howare youtoday?"Quick &knowledgeableresponsesEnsurework areasare cleanand safe"Let mefind theanswerfor you."Knowentertain-mentoptionsMakeeachguest feelspecialListen toguestsrequestRecognizereturningguestsKnow thegoldcoursetee timesFriendlybodyposturePromotenewmerchandisePick uptrash onCasinofloorUse clearspeechand refrainfrom slangLearnTribalfacts andhistoryEyecontact& smile!Overdeliver onserviceReport toevery shiftwell-groomedBeobservantEscort guestto adestinationwhenpossibleHaveupbeat,friendlytone10/5RuleGuestRightOf Way"GoodLuck!"RememberpreferencesReportunsafeconditions"Howare youtoday?"Quick &knowledgeableresponsesEnsurework areasare cleanand safe"Let mefind theanswerfor you."Knowentertain-mentoptionsMakeeachguest feelspecial

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
G
5
N
6
G
7
B
8
N
9
B
10
O
11
G
12
O
13
O
14
I
15
B
16
I
17
B
18
I
19
G
20
B
21
O
22
G
23
N
24
N
25
O
  1. I-Listen to guests request
  2. I-Recognize returning guests
  3. N-Know the gold course tee times
  4. G-Friendly body posture
  5. N-Promote new merchandise
  6. G-Pick up trash on Casino floor
  7. B-Use clear speech and refrain from slang
  8. N-Learn Tribal facts and history
  9. B-Eye contact & smile!
  10. O-Over deliver on service
  11. G-Report to every shift well-groomed
  12. O-Be observant
  13. O-Escort guest to a destination when possible
  14. I-Have upbeat, friendly tone
  15. B-10/5 Rule
  16. I-Guest Right Of Way
  17. B-"Good Luck!"
  18. I-Remember preferences
  19. G-Report unsafe conditions
  20. B-"How are you today?"
  21. O-Quick & knowledgeable responses
  22. G-Ensure work areas are clean and safe
  23. N-"Let me find the answer for you."
  24. N-Know entertain-ment options
  25. O-Make each guest feel special