Quick &knowledgeableresponsesPick uptrash onCasinofloorReportunsafeconditionsEyecontact& smile!GuestRightOf WayHaveupbeat,friendlytoneRememberpreferences"Howare youtoday?""Let mefind theanswerfor you.""GoodLuck!"LearnTribalfacts andhistoryOverdeliver onserviceFriendlybodypostureListen toguestsrequestKnowentertain-mentoptionsBeobservantMakeeachguest feelspecialReport toevery shiftwell-groomedPromotenewmerchandise10/5RuleKnow thegoldcoursetee timesEnsurework areasare cleanand safeRecognizereturningguestsUse clearspeechand refrainfrom slangEscort guestto adestinationwhenpossibleQuick &knowledgeableresponsesPick uptrash onCasinofloorReportunsafeconditionsEyecontact& smile!GuestRightOf WayHaveupbeat,friendlytoneRememberpreferences"Howare youtoday?""Let mefind theanswerfor you.""GoodLuck!"LearnTribalfacts andhistoryOverdeliver onserviceFriendlybodypostureListen toguestsrequestKnowentertain-mentoptionsBeobservantMakeeachguest feelspecialReport toevery shiftwell-groomedPromotenewmerchandise10/5RuleKnow thegoldcoursetee timesEnsurework areasare cleanand safeRecognizereturningguestsUse clearspeechand refrainfrom slangEscort guestto adestinationwhenpossible

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
B
5
I
6
I
7
I
8
B
9
N
10
B
11
N
12
O
13
G
14
I
15
N
16
O
17
O
18
G
19
N
20
B
21
N
22
G
23
I
24
B
25
O
  1. O-Quick & knowledgeable responses
  2. G-Pick up trash on Casino floor
  3. G-Report unsafe conditions
  4. B-Eye contact & smile!
  5. I-Guest Right Of Way
  6. I-Have upbeat, friendly tone
  7. I-Remember preferences
  8. B-"How are you today?"
  9. N-"Let me find the answer for you."
  10. B-"Good Luck!"
  11. N-Learn Tribal facts and history
  12. O-Over deliver on service
  13. G-Friendly body posture
  14. I-Listen to guests request
  15. N-Know entertain-ment options
  16. O-Be observant
  17. O-Make each guest feel special
  18. G-Report to every shift well-groomed
  19. N-Promote new merchandise
  20. B-10/5 Rule
  21. N-Know the gold course tee times
  22. G-Ensure work areas are clean and safe
  23. I-Recognize returning guests
  24. B-Use clear speech and refrain from slang
  25. O-Escort guest to a destination when possible