RememberpreferencesOverdeliver onserviceRecognizereturningguestsKnowentertain-mentoptionsEyecontact& smile!Quick &knowledgeableresponses"Howare youtoday?"LearnTribalfacts andhistoryEnsurework areasare cleanand safeGuestRightOf WayReport toevery shiftwell-groomedUse clearspeechand refrainfrom slangHaveupbeat,friendlytone"Let mefind theanswerfor you."Pick uptrash onCasinofloorMakeeachguest feelspecialEscort guestto adestinationwhenpossibleKnow thegoldcoursetee times10/5RulePromotenewmerchandiseFriendlybodyposture"GoodLuck!"BeobservantListen toguestsrequestReportunsafeconditionsRememberpreferencesOverdeliver onserviceRecognizereturningguestsKnowentertain-mentoptionsEyecontact& smile!Quick &knowledgeableresponses"Howare youtoday?"LearnTribalfacts andhistoryEnsurework areasare cleanand safeGuestRightOf WayReport toevery shiftwell-groomedUse clearspeechand refrainfrom slangHaveupbeat,friendlytone"Let mefind theanswerfor you."Pick uptrash onCasinofloorMakeeachguest feelspecialEscort guestto adestinationwhenpossibleKnow thegoldcoursetee times10/5RulePromotenewmerchandiseFriendlybodyposture"GoodLuck!"BeobservantListen toguestsrequestReportunsafeconditions

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
N
5
B
6
O
7
B
8
N
9
G
10
I
11
G
12
B
13
I
14
N
15
G
16
O
17
O
18
N
19
B
20
N
21
G
22
B
23
O
24
I
25
G
  1. I-Remember preferences
  2. O-Over deliver on service
  3. I-Recognize returning guests
  4. N-Know entertain-ment options
  5. B-Eye contact & smile!
  6. O-Quick & knowledgeable responses
  7. B-"How are you today?"
  8. N-Learn Tribal facts and history
  9. G-Ensure work areas are clean and safe
  10. I-Guest Right Of Way
  11. G-Report to every shift well-groomed
  12. B-Use clear speech and refrain from slang
  13. I-Have upbeat, friendly tone
  14. N-"Let me find the answer for you."
  15. G-Pick up trash on Casino floor
  16. O-Make each guest feel special
  17. O-Escort guest to a destination when possible
  18. N-Know the gold course tee times
  19. B-10/5 Rule
  20. N-Promote new merchandise
  21. G-Friendly body posture
  22. B-"Good Luck!"
  23. O-Be observant
  24. I-Listen to guests request
  25. G-Report unsafe conditions