Quick &knowledgeableresponses"Howare youtoday?"Report toevery shiftwell-groomedKnowentertain-mentoptionsListen toguestsrequest"GoodLuck!"Pick uptrash onCasinofloorKnow thegoldcoursetee times"Let mefind theanswerfor you."Eyecontact& smile!Ensurework areasare cleanand safeBeobservantFriendlybodyposture10/5RuleRememberpreferencesLearnTribalfacts andhistoryPromotenewmerchandiseMakeeachguest feelspecialHaveupbeat,friendlytoneGuestRightOf WayRecognizereturningguestsUse clearspeechand refrainfrom slangReportunsafeconditionsEscort guestto adestinationwhenpossibleOverdeliver onserviceQuick &knowledgeableresponses"Howare youtoday?"Report toevery shiftwell-groomedKnowentertain-mentoptionsListen toguestsrequest"GoodLuck!"Pick uptrash onCasinofloorKnow thegoldcoursetee times"Let mefind theanswerfor you."Eyecontact& smile!Ensurework areasare cleanand safeBeobservantFriendlybodyposture10/5RuleRememberpreferencesLearnTribalfacts andhistoryPromotenewmerchandiseMakeeachguest feelspecialHaveupbeat,friendlytoneGuestRightOf WayRecognizereturningguestsUse clearspeechand refrainfrom slangReportunsafeconditionsEscort guestto adestinationwhenpossibleOverdeliver onservice

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
G
4
N
5
I
6
B
7
G
8
N
9
N
10
B
11
G
12
O
13
G
14
B
15
I
16
N
17
N
18
O
19
I
20
I
21
I
22
B
23
G
24
O
25
O
  1. O-Quick & knowledgeable responses
  2. B-"How are you today?"
  3. G-Report to every shift well-groomed
  4. N-Know entertain-ment options
  5. I-Listen to guests request
  6. B-"Good Luck!"
  7. G-Pick up trash on Casino floor
  8. N-Know the gold course tee times
  9. N-"Let me find the answer for you."
  10. B-Eye contact & smile!
  11. G-Ensure work areas are clean and safe
  12. O-Be observant
  13. G-Friendly body posture
  14. B-10/5 Rule
  15. I-Remember preferences
  16. N-Learn Tribal facts and history
  17. N-Promote new merchandise
  18. O-Make each guest feel special
  19. I-Have upbeat, friendly tone
  20. I-Guest Right Of Way
  21. I-Recognize returning guests
  22. B-Use clear speech and refrain from slang
  23. G-Report unsafe conditions
  24. O-Escort guest to a destination when possible
  25. O-Over deliver on service