Haveupbeat,friendlytoneUse clearspeechand refrainfrom slangReport toevery shiftwell-groomedPromotenewmerchandise"Howare youtoday?"LearnTribalfacts andhistoryBeobservantOverdeliver onserviceEnsurework areasare cleanand safeMakeeachguest feelspecialPick uptrash onCasinofloorRememberpreferencesQuick &knowledgeableresponsesReportunsafeconditionsKnowentertain-mentoptionsFriendlybodypostureRecognizereturningguests"Let mefind theanswerfor you."Eyecontact& smile!"GoodLuck!"GuestRightOf WayKnow thegoldcoursetee times10/5RuleEscort guestto adestinationwhenpossibleListen toguestsrequestHaveupbeat,friendlytoneUse clearspeechand refrainfrom slangReport toevery shiftwell-groomedPromotenewmerchandise"Howare youtoday?"LearnTribalfacts andhistoryBeobservantOverdeliver onserviceEnsurework areasare cleanand safeMakeeachguest feelspecialPick uptrash onCasinofloorRememberpreferencesQuick &knowledgeableresponsesReportunsafeconditionsKnowentertain-mentoptionsFriendlybodypostureRecognizereturningguests"Let mefind theanswerfor you."Eyecontact& smile!"GoodLuck!"GuestRightOf WayKnow thegoldcoursetee times10/5RuleEscort guestto adestinationwhenpossibleListen toguestsrequest

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
G
4
N
5
B
6
N
7
O
8
O
9
G
10
O
11
G
12
I
13
O
14
G
15
N
16
G
17
I
18
N
19
B
20
B
21
I
22
N
23
B
24
O
25
I
  1. I-Have upbeat, friendly tone
  2. B-Use clear speech and refrain from slang
  3. G-Report to every shift well-groomed
  4. N-Promote new merchandise
  5. B-"How are you today?"
  6. N-Learn Tribal facts and history
  7. O-Be observant
  8. O-Over deliver on service
  9. G-Ensure work areas are clean and safe
  10. O-Make each guest feel special
  11. G-Pick up trash on Casino floor
  12. I-Remember preferences
  13. O-Quick & knowledgeable responses
  14. G-Report unsafe conditions
  15. N-Know entertain-ment options
  16. G-Friendly body posture
  17. I-Recognize returning guests
  18. N-"Let me find the answer for you."
  19. B-Eye contact & smile!
  20. B-"Good Luck!"
  21. I-Guest Right Of Way
  22. N-Know the gold course tee times
  23. B-10/5 Rule
  24. O-Escort guest to a destination when possible
  25. I-Listen to guests request