Know thegoldcoursetee timesFriendlybodypostureLearnTribalfacts andhistoryReportunsafeconditionsRecognizereturningguestsPick uptrash onCasinofloorHaveupbeat,friendlytone"Howare youtoday?"Knowentertain-mentoptionsMakeeachguest feelspecial"GoodLuck!""Let mefind theanswerfor you."Ensurework areasare cleanand safeEyecontact& smile!RememberpreferencesReport toevery shiftwell-groomedUse clearspeechand refrainfrom slangPromotenewmerchandiseBeobservantEscort guestto adestinationwhenpossible10/5RuleOverdeliver onserviceGuestRightOf WayQuick &knowledgeableresponsesListen toguestsrequestKnow thegoldcoursetee timesFriendlybodypostureLearnTribalfacts andhistoryReportunsafeconditionsRecognizereturningguestsPick uptrash onCasinofloorHaveupbeat,friendlytone"Howare youtoday?"Knowentertain-mentoptionsMakeeachguest feelspecial"GoodLuck!""Let mefind theanswerfor you."Ensurework areasare cleanand safeEyecontact& smile!RememberpreferencesReport toevery shiftwell-groomedUse clearspeechand refrainfrom slangPromotenewmerchandiseBeobservantEscort guestto adestinationwhenpossible10/5RuleOverdeliver onserviceGuestRightOf WayQuick &knowledgeableresponsesListen toguestsrequest

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
N
4
G
5
I
6
G
7
I
8
B
9
N
10
O
11
B
12
N
13
G
14
B
15
I
16
G
17
B
18
N
19
O
20
O
21
B
22
O
23
I
24
O
25
I
  1. N-Know the gold course tee times
  2. G-Friendly body posture
  3. N-Learn Tribal facts and history
  4. G-Report unsafe conditions
  5. I-Recognize returning guests
  6. G-Pick up trash on Casino floor
  7. I-Have upbeat, friendly tone
  8. B-"How are you today?"
  9. N-Know entertain-ment options
  10. O-Make each guest feel special
  11. B-"Good Luck!"
  12. N-"Let me find the answer for you."
  13. G-Ensure work areas are clean and safe
  14. B-Eye contact & smile!
  15. I-Remember preferences
  16. G-Report to every shift well-groomed
  17. B-Use clear speech and refrain from slang
  18. N-Promote new merchandise
  19. O-Be observant
  20. O-Escort guest to a destination when possible
  21. B-10/5 Rule
  22. O-Over deliver on service
  23. I-Guest Right Of Way
  24. O-Quick & knowledgeable responses
  25. I-Listen to guests request