Pick uptrash onCasinofloorLearnTribalfacts andhistoryKnow thegoldcoursetee timesOverdeliver onserviceReport toevery shiftwell-groomedPromotenewmerchandiseEscort guestto adestinationwhenpossibleFriendlybodypostureQuick &knowledgeableresponses10/5RuleBeobservantGuestRightOf WayRememberpreferences"GoodLuck!"ReportunsafeconditionsMakeeachguest feelspecialRecognizereturningguestsHaveupbeat,friendlytone"Let mefind theanswerfor you.""Howare youtoday?"Use clearspeechand refrainfrom slangEnsurework areasare cleanand safeKnowentertain-mentoptionsEyecontact& smile!Listen toguestsrequestPick uptrash onCasinofloorLearnTribalfacts andhistoryKnow thegoldcoursetee timesOverdeliver onserviceReport toevery shiftwell-groomedPromotenewmerchandiseEscort guestto adestinationwhenpossibleFriendlybodypostureQuick &knowledgeableresponses10/5RuleBeobservantGuestRightOf WayRememberpreferences"GoodLuck!"ReportunsafeconditionsMakeeachguest feelspecialRecognizereturningguestsHaveupbeat,friendlytone"Let mefind theanswerfor you.""Howare youtoday?"Use clearspeechand refrainfrom slangEnsurework areasare cleanand safeKnowentertain-mentoptionsEyecontact& smile!Listen toguestsrequest

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
N
4
O
5
G
6
N
7
O
8
G
9
O
10
B
11
O
12
I
13
I
14
B
15
G
16
O
17
I
18
I
19
N
20
B
21
B
22
G
23
N
24
B
25
I
  1. G-Pick up trash on Casino floor
  2. N-Learn Tribal facts and history
  3. N-Know the gold course tee times
  4. O-Over deliver on service
  5. G-Report to every shift well-groomed
  6. N-Promote new merchandise
  7. O-Escort guest to a destination when possible
  8. G-Friendly body posture
  9. O-Quick & knowledgeable responses
  10. B-10/5 Rule
  11. O-Be observant
  12. I-Guest Right Of Way
  13. I-Remember preferences
  14. B-"Good Luck!"
  15. G-Report unsafe conditions
  16. O-Make each guest feel special
  17. I-Recognize returning guests
  18. I-Have upbeat, friendly tone
  19. N-"Let me find the answer for you."
  20. B-"How are you today?"
  21. B-Use clear speech and refrain from slang
  22. G-Ensure work areas are clean and safe
  23. N-Know entertain-ment options
  24. B-Eye contact & smile!
  25. I-Listen to guests request