Haveupbeat,friendlytoneQuick &knowledgeableresponses"GoodLuck!"Rememberpreferences"Howare youtoday?"GuestRightOf Way10/5RuleEyecontact& smile!Know thegoldcoursetee timesEscort guestto adestinationwhenpossibleLearnTribalfacts andhistory"Let mefind theanswerfor you."Use clearspeechand refrainfrom slangListen toguestsrequestPick uptrash onCasinofloorRecognizereturningguestsPromotenewmerchandiseOverdeliver onserviceReportunsafeconditionsKnowentertain-mentoptionsEnsurework areasare cleanand safeMakeeachguest feelspecialReport toevery shiftwell-groomedFriendlybodypostureBeobservantHaveupbeat,friendlytoneQuick &knowledgeableresponses"GoodLuck!"Rememberpreferences"Howare youtoday?"GuestRightOf Way10/5RuleEyecontact& smile!Know thegoldcoursetee timesEscort guestto adestinationwhenpossibleLearnTribalfacts andhistory"Let mefind theanswerfor you."Use clearspeechand refrainfrom slangListen toguestsrequestPick uptrash onCasinofloorRecognizereturningguestsPromotenewmerchandiseOverdeliver onserviceReportunsafeconditionsKnowentertain-mentoptionsEnsurework areasare cleanand safeMakeeachguest feelspecialReport toevery shiftwell-groomedFriendlybodypostureBeobservant

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
I
5
B
6
I
7
B
8
B
9
N
10
O
11
N
12
N
13
B
14
I
15
G
16
I
17
N
18
O
19
G
20
N
21
G
22
O
23
G
24
G
25
O
  1. I-Have upbeat, friendly tone
  2. O-Quick & knowledgeable responses
  3. B-"Good Luck!"
  4. I-Remember preferences
  5. B-"How are you today?"
  6. I-Guest Right Of Way
  7. B-10/5 Rule
  8. B-Eye contact & smile!
  9. N-Know the gold course tee times
  10. O-Escort guest to a destination when possible
  11. N-Learn Tribal facts and history
  12. N-"Let me find the answer for you."
  13. B-Use clear speech and refrain from slang
  14. I-Listen to guests request
  15. G-Pick up trash on Casino floor
  16. I-Recognize returning guests
  17. N-Promote new merchandise
  18. O-Over deliver on service
  19. G-Report unsafe conditions
  20. N-Know entertain-ment options
  21. G-Ensure work areas are clean and safe
  22. O-Make each guest feel special
  23. G-Report to every shift well-groomed
  24. G-Friendly body posture
  25. O-Be observant