LearnTribalfacts andhistoryBeobservantReportunsafeconditionsReport toevery shiftwell-groomedOverdeliver onserviceEnsurework areasare cleanand safeQuick &knowledgeableresponsesMakeeachguest feelspecialKnowentertain-mentoptionsHaveupbeat,friendlytone"Howare youtoday?"Use clearspeechand refrainfrom slangPick uptrash onCasinofloorEscort guestto adestinationwhenpossible10/5RuleFriendlybodyposture"GoodLuck!"PromotenewmerchandiseRecognizereturningguestsKnow thegoldcoursetee timesRememberpreferences"Let mefind theanswerfor you."Listen toguestsrequestGuestRightOf WayEyecontact& smile!LearnTribalfacts andhistoryBeobservantReportunsafeconditionsReport toevery shiftwell-groomedOverdeliver onserviceEnsurework areasare cleanand safeQuick &knowledgeableresponsesMakeeachguest feelspecialKnowentertain-mentoptionsHaveupbeat,friendlytone"Howare youtoday?"Use clearspeechand refrainfrom slangPick uptrash onCasinofloorEscort guestto adestinationwhenpossible10/5RuleFriendlybodyposture"GoodLuck!"PromotenewmerchandiseRecognizereturningguestsKnow thegoldcoursetee timesRememberpreferences"Let mefind theanswerfor you."Listen toguestsrequestGuestRightOf WayEyecontact& smile!

Guest Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
G
5
O
6
G
7
O
8
O
9
N
10
I
11
B
12
B
13
G
14
O
15
B
16
G
17
B
18
N
19
I
20
N
21
I
22
N
23
I
24
I
25
B
  1. N-Learn Tribal facts and history
  2. O-Be observant
  3. G-Report unsafe conditions
  4. G-Report to every shift well-groomed
  5. O-Over deliver on service
  6. G-Ensure work areas are clean and safe
  7. O-Quick & knowledgeable responses
  8. O-Make each guest feel special
  9. N-Know entertain-ment options
  10. I-Have upbeat, friendly tone
  11. B-"How are you today?"
  12. B-Use clear speech and refrain from slang
  13. G-Pick up trash on Casino floor
  14. O-Escort guest to a destination when possible
  15. B-10/5 Rule
  16. G-Friendly body posture
  17. B-"Good Luck!"
  18. N-Promote new merchandise
  19. I-Recognize returning guests
  20. N-Know the gold course tee times
  21. I-Remember preferences
  22. N-"Let me find the answer for you."
  23. I-Listen to guests request
  24. I-Guest Right Of Way
  25. B-Eye contact & smile!