(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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When it's not their customer
Respond Publically
Active Listening
False
80%
Violation of Content Guidelines
Flag Review for Evaluation
Respond Privately
83%
Yelp Factsheet
Trust & Safety Site
True
Yelp Blog for Business Owners
Diffuse & Educate
Use Value & Pivot
69%
Tell them not to worry about it
IB Script
70%
76%
Don't engage in the review question, just move the convo forward
