ImprovedCustomerAwarenessCollectionsSupportPlanCollectionsGoal forFY22 =75.0%Inbound CallAbandonmentRate= 95%Develop &ImplementPSC toolsMaintain allsupportSLA’s duringTransition tonew CRMBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportNewtechnologiessuch as chatand otherprocessimprovementsCreatecoachingopportunitiesproof ofconceptPossiblepricingpromotion toacceleratesunset89.00%LibraryOperational<$1.20M89.00%InboundResponseRate<1Minute=92%MuchBetterCustomerExperienceCancelSurveyTool 2.0ExecutePlan forImproving1st YearRetentionProductSecurityandCompliance= 2,000by endof FY22ImplementGenesysCallManagerOperationalEfficienciesMaintainachievementof allcustomerfacing SLA'sEnsure Supportteams areprepared tomove over tophase 2SpanishLibrarysupport inMexicoImplementnew BusinessSystems forSupportteamsImplementend of lifestrategy forManage DVDproductsProvidefeedback oncritical errorsandenhancements.BeginDiscussionsForDevelopingCriteriaTechAssistCollaboratewithBusinessAnalyst teamDevelop newcoachingopportunitiesGoal forFY22 =75.0%AccountExecutivesWork WithIT/BusinessSystems toFinalizeToolsInternationalBusinessGrowthPotentialfor Tech-Assistmobile appLeadershipDevelopment/Successioninitiative2 newleadershipcourses beingdeveloped byKennanTechSupportGoal forFY22 =75.0%RetentionPlanAdd $150Kin ARR(~350subs)Createcoachingopportunitiesproof ofconceptBusinessSystems&TelephonyOperations$19.7MMFY22OperationalPlanNationalAccountsSupportPlanImprovedCustomerAwarenessCollectionsSupportPlanCollectionsGoal forFY22 =75.0%Inbound CallAbandonmentRate= 95%Develop &ImplementPSC toolsMaintain allsupportSLA’s duringTransition tonew CRMBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportNewtechnologiessuch as chatand otherprocessimprovementsCreatecoachingopportunitiesproof ofconceptPossiblepricingpromotion toacceleratesunset89.00%LibraryOperational<$1.20M89.00%InboundResponseRate<1Minute=92%MuchBetterCustomerExperienceCancelSurveyTool 2.0ExecutePlan forImproving1st YearRetentionProductSecurityandCompliance= 2,000by endof FY22ImplementGenesysCallManagerOperationalEfficienciesMaintainachievementof allcustomerfacing SLA'sEnsure Supportteams areprepared tomove over tophase 2SpanishLibrarysupport inMexicoImplementnew BusinessSystems forSupportteamsImplementend of lifestrategy forManage DVDproductsProvidefeedback oncritical errorsandenhancements.BeginDiscussionsForDevelopingCriteriaTechAssistCollaboratewithBusinessAnalyst teamDevelop newcoachingopportunitiesGoal forFY22 =75.0%AccountExecutivesWork WithIT/BusinessSystems toFinalizeToolsInternationalBusinessGrowthPotentialfor Tech-Assistmobile appLeadershipDevelopment/Successioninitiative2 newleadershipcourses beingdeveloped byKennanTechSupportGoal forFY22 =75.0%RetentionPlanAdd $150Kin ARR(~350subs)Createcoachingopportunitiesproof ofconceptBusinessSystems&TelephonyOperations$19.7MMFY22OperationalPlanNationalAccountsSupportPlan

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Improved Customer Awareness
  2. Collections Support Plan
  3. Collections
  4. Goal for FY22 = 75.0%
  5. Inbound Call Abandonment Rate= 95%
  6. Develop & Implement PSC tools
  7. Maintain all support SLA’s during Transition to new CRM
  8. Both Additional infrastructure, Development And Licensing Support
  9. New technologies such as chat and other process improvements
  10. Create coaching opportunities proof of concept
  11. Possible pricing promotion to accelerate sunset
  12. 89.00%
  13. Library
  14. Operational
  15. <$1.20M89.00%
  16. Inbound Response Rate<1 Minute=92%
  17. Much Better Customer Experience
  18. Cancel Survey Tool 2.0
  19. Execute Plan for Improving 1st Year Retention
  20. Product Security and Compliance
  21. = 2,000 by end of FY22
  22. Implement Genesys Call Manager
  23. Operational Efficiencies
  24. Maintain achievement of all customer facing SLA's
  25. Ensure Support teams are prepared to move over to phase 2
  26. Spanish Library support in Mexico
  27. Implement new Business Systems for Support teams
  28. Implement end of life strategy for Manage DVD products
  29. Provide feedback on critical errors and enhancements.
  30. Begin Discussions For Developing Criteria
  31. Tech Assist
  32. Collaborate with Business Analyst team
  33. Develop new coaching opportunities
  34. Goal for FY22 = 75.0%
  35. Account Executives
  36. Work With IT/Business Systems to Finalize Tools
  37. International Business Growth
  38. Potential for Tech-Assist mobile app
  39. Leadership Development/Succession initiative
  40. 2 new leadership courses being developed by Kennan
  41. Tech Support
  42. Goal for FY22 = 75.0%
  43. Retention Plan
  44. Add $150K in ARR (~350 subs)
  45. Create coaching opportunities proof of concept
  46. Business Systems & Telephony
  47. Operations
  48. $19.7MM
  49. FY22 Operational Plan
  50. National Accounts Support Plan