TechSupportLeadershipDevelopment/Successioninitiative89.00%SpanishLibrarysupport inMexicoInbound CallAbandonmentRate= 95%Maintain allsupportSLA’s duringTransition tonew CRMFY22OperationalPlanCreatecoachingopportunitiesproof ofconceptBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportOperationalProductSecurityandComplianceOperationsInternationalBusinessGrowthCollectionsDevelop &ImplementPSC toolsPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%Providefeedback oncritical errorsandenhancements.= 2,000by endof FY22ExecutePlan forImproving1st YearRetentionNationalAccountsSupportPlanOperationalEfficienciesWork WithIT/BusinessSystems toFinalizeToolsPossiblepricingpromotion toacceleratesunset$19.7MMDevelop newcoachingopportunitiesBeginDiscussionsForDevelopingCriteriaMuchBetterCustomerExperienceLibraryImplementnew BusinessSystems forSupportteamsEnsure Supportteams areprepared tomove over tophase 2Newtechnologiessuch as chatand otherprocessimprovementsBusinessSystems&TelephonyAdd $150Kin ARR(~350subs)InboundResponseRate<1Minute=92%CollaboratewithBusinessAnalyst teamGoal forFY22 =75.0%Maintainachievementof allcustomerfacing SLA's<$1.20M89.00%2 newleadershipcourses beingdeveloped byKennanAccountExecutivesCollectionsSupportPlanCancelSurveyTool 2.0ImplementGenesysCallManagerImprovedCustomerAwarenessRetentionPlanGoal forFY22 =75.0%Createcoachingopportunitiesproof ofconceptTechAssistImplementend of lifestrategy forManage DVDproductsTechSupportLeadershipDevelopment/Successioninitiative89.00%SpanishLibrarysupport inMexicoInbound CallAbandonmentRate= 95%Maintain allsupportSLA’s duringTransition tonew CRMFY22OperationalPlanCreatecoachingopportunitiesproof ofconceptBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportOperationalProductSecurityandComplianceOperationsInternationalBusinessGrowthCollectionsDevelop &ImplementPSC toolsPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%Providefeedback oncritical errorsandenhancements.= 2,000by endof FY22ExecutePlan forImproving1st YearRetentionNationalAccountsSupportPlanOperationalEfficienciesWork WithIT/BusinessSystems toFinalizeToolsPossiblepricingpromotion toacceleratesunset$19.7MMDevelop newcoachingopportunitiesBeginDiscussionsForDevelopingCriteriaMuchBetterCustomerExperienceLibraryImplementnew BusinessSystems forSupportteamsEnsure Supportteams areprepared tomove over tophase 2Newtechnologiessuch as chatand otherprocessimprovementsBusinessSystems&TelephonyAdd $150Kin ARR(~350subs)InboundResponseRate<1Minute=92%CollaboratewithBusinessAnalyst teamGoal forFY22 =75.0%Maintainachievementof allcustomerfacing SLA's<$1.20M89.00%2 newleadershipcourses beingdeveloped byKennanAccountExecutivesCollectionsSupportPlanCancelSurveyTool 2.0ImplementGenesysCallManagerImprovedCustomerAwarenessRetentionPlanGoal forFY22 =75.0%Createcoachingopportunitiesproof ofconceptTechAssistImplementend of lifestrategy forManage DVDproducts

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tech Support
  2. Leadership Development/Succession initiative
  3. 89.00%
  4. Spanish Library support in Mexico
  5. Inbound Call Abandonment Rate= 95%
  6. Maintain all support SLA’s during Transition to new CRM
  7. FY22 Operational Plan
  8. Create coaching opportunities proof of concept
  9. Both Additional infrastructure, Development And Licensing Support
  10. Operational
  11. Product Security and Compliance
  12. Operations
  13. International Business Growth
  14. Collections
  15. Develop & Implement PSC tools
  16. Potential for Tech-Assist mobile app
  17. Goal for FY22 = 75.0%
  18. Provide feedback on critical errors and enhancements.
  19. = 2,000 by end of FY22
  20. Execute Plan for Improving 1st Year Retention
  21. National Accounts Support Plan
  22. Operational Efficiencies
  23. Work With IT/Business Systems to Finalize Tools
  24. Possible pricing promotion to accelerate sunset
  25. $19.7MM
  26. Develop new coaching opportunities
  27. Begin Discussions For Developing Criteria
  28. Much Better Customer Experience
  29. Library
  30. Implement new Business Systems for Support teams
  31. Ensure Support teams are prepared to move over to phase 2
  32. New technologies such as chat and other process improvements
  33. Business Systems & Telephony
  34. Add $150K in ARR (~350 subs)
  35. Inbound Response Rate<1 Minute=92%
  36. Collaborate with Business Analyst team
  37. Goal for FY22 = 75.0%
  38. Maintain achievement of all customer facing SLA's
  39. <$1.20M89.00%
  40. 2 new leadership courses being developed by Kennan
  41. Account Executives
  42. Collections Support Plan
  43. Cancel Survey Tool 2.0
  44. Implement Genesys Call Manager
  45. Improved Customer Awareness
  46. Retention Plan
  47. Goal for FY22 = 75.0%
  48. Create coaching opportunities proof of concept
  49. Tech Assist
  50. Implement end of life strategy for Manage DVD products