LeadershipDevelopment/SuccessioninitiativeMaintain allsupportSLA’s duringTransition tonew CRMDevelop &ImplementPSC toolsOperationsDevelop newcoachingopportunitiesImprovedCustomerAwarenessAdd $150Kin ARR(~350subs)OperationalEfficienciesMuchBetterCustomerExperienceProductSecurityandComplianceGoal forFY22 =75.0%<$1.20M89.00%OperationalEnsure Supportteams areprepared tomove over tophase 2Work WithIT/BusinessSystems toFinalizeToolsInbound CallAbandonmentRate= 95%Potentialfor Tech-Assistmobile app89.00%Newtechnologiessuch as chatand otherprocessimprovementsCreatecoachingopportunitiesproof ofconceptCollectionsSupportPlanImplementGenesysCallManagerAccountExecutivesProvidefeedback oncritical errorsandenhancements.CollectionsInboundResponseRate<1Minute=92%LibraryImplementnew BusinessSystems forSupportteamsCancelSurveyTool 2.0SpanishLibrarysupport inMexicoBusinessSystems&Telephony2 newleadershipcourses beingdeveloped byKennanFY22OperationalPlanBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportRetentionPlanBeginDiscussionsForDevelopingCriteriaInternationalBusinessGrowthMaintainachievementof allcustomerfacing SLA'sCreatecoachingopportunitiesproof ofconceptTechSupportNationalAccountsSupportPlanTechAssistGoal forFY22 =75.0%Possiblepricingpromotion toacceleratesunsetImplementend of lifestrategy forManage DVDproductsExecutePlan forImproving1st YearRetention= 2,000by endof FY22Goal forFY22 =75.0%CollaboratewithBusinessAnalyst team$19.7MMLeadershipDevelopment/SuccessioninitiativeMaintain allsupportSLA’s duringTransition tonew CRMDevelop &ImplementPSC toolsOperationsDevelop newcoachingopportunitiesImprovedCustomerAwarenessAdd $150Kin ARR(~350subs)OperationalEfficienciesMuchBetterCustomerExperienceProductSecurityandComplianceGoal forFY22 =75.0%<$1.20M89.00%OperationalEnsure Supportteams areprepared tomove over tophase 2Work WithIT/BusinessSystems toFinalizeToolsInbound CallAbandonmentRate= 95%Potentialfor Tech-Assistmobile app89.00%Newtechnologiessuch as chatand otherprocessimprovementsCreatecoachingopportunitiesproof ofconceptCollectionsSupportPlanImplementGenesysCallManagerAccountExecutivesProvidefeedback oncritical errorsandenhancements.CollectionsInboundResponseRate<1Minute=92%LibraryImplementnew BusinessSystems forSupportteamsCancelSurveyTool 2.0SpanishLibrarysupport inMexicoBusinessSystems&Telephony2 newleadershipcourses beingdeveloped byKennanFY22OperationalPlanBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportRetentionPlanBeginDiscussionsForDevelopingCriteriaInternationalBusinessGrowthMaintainachievementof allcustomerfacing SLA'sCreatecoachingopportunitiesproof ofconceptTechSupportNationalAccountsSupportPlanTechAssistGoal forFY22 =75.0%Possiblepricingpromotion toacceleratesunsetImplementend of lifestrategy forManage DVDproductsExecutePlan forImproving1st YearRetention= 2,000by endof FY22Goal forFY22 =75.0%CollaboratewithBusinessAnalyst team$19.7MM

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leadership Development/Succession initiative
  2. Maintain all support SLA’s during Transition to new CRM
  3. Develop & Implement PSC tools
  4. Operations
  5. Develop new coaching opportunities
  6. Improved Customer Awareness
  7. Add $150K in ARR (~350 subs)
  8. Operational Efficiencies
  9. Much Better Customer Experience
  10. Product Security and Compliance
  11. Goal for FY22 = 75.0%
  12. <$1.20M89.00%
  13. Operational
  14. Ensure Support teams are prepared to move over to phase 2
  15. Work With IT/Business Systems to Finalize Tools
  16. Inbound Call Abandonment Rate= 95%
  17. Potential for Tech-Assist mobile app
  18. 89.00%
  19. New technologies such as chat and other process improvements
  20. Create coaching opportunities proof of concept
  21. Collections Support Plan
  22. Implement Genesys Call Manager
  23. Account Executives
  24. Provide feedback on critical errors and enhancements.
  25. Collections
  26. Inbound Response Rate<1 Minute=92%
  27. Library
  28. Implement new Business Systems for Support teams
  29. Cancel Survey Tool 2.0
  30. Spanish Library support in Mexico
  31. Business Systems & Telephony
  32. 2 new leadership courses being developed by Kennan
  33. FY22 Operational Plan
  34. Both Additional infrastructure, Development And Licensing Support
  35. Retention Plan
  36. Begin Discussions For Developing Criteria
  37. International Business Growth
  38. Maintain achievement of all customer facing SLA's
  39. Create coaching opportunities proof of concept
  40. Tech Support
  41. National Accounts Support Plan
  42. Tech Assist
  43. Goal for FY22 = 75.0%
  44. Possible pricing promotion to accelerate sunset
  45. Implement end of life strategy for Manage DVD products
  46. Execute Plan for Improving 1st Year Retention
  47. = 2,000 by end of FY22
  48. Goal for FY22 = 75.0%
  49. Collaborate with Business Analyst team
  50. $19.7MM