89.00%Implementnew BusinessSystems forSupportteamsLeadershipDevelopment/SuccessioninitiativeOperationsOperationalEfficienciesImplementGenesysCallManagerImplementend of lifestrategy forManage DVDproductsInternationalBusinessGrowthPotentialfor Tech-Assistmobile appTechAssistSpanishLibrarysupport inMexicoEnsure Supportteams areprepared tomove over tophase 2NationalAccountsSupportPlanGoal forFY22 =75.0%ProductSecurityandComplianceCollectionsSupportPlanMaintainachievementof allcustomerfacing SLA'sAdd $150Kin ARR(~350subs)<$1.20M89.00%$19.7MM2 newleadershipcourses beingdeveloped byKennanExecutePlan forImproving1st YearRetentionGoal forFY22 =75.0%= 2,000by endof FY22ImprovedCustomerAwarenessWork WithIT/BusinessSystems toFinalizeToolsCreatecoachingopportunitiesproof ofconceptInbound CallAbandonmentRate= 95%CollectionsBeginDiscussionsForDevelopingCriteriaAccountExecutivesMuchBetterCustomerExperienceProvidefeedback oncritical errorsandenhancements.TechSupportBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportRetentionPlanLibraryDevelop &ImplementPSC toolsFY22OperationalPlanPossiblepricingpromotion toacceleratesunsetCreatecoachingopportunitiesproof ofconceptCollaboratewithBusinessAnalyst teamBusinessSystems&TelephonyCancelSurveyTool 2.0InboundResponseRate<1Minute=92%Newtechnologiessuch as chatand otherprocessimprovementsGoal forFY22 =75.0%Develop newcoachingopportunitiesMaintain allsupportSLA’s duringTransition tonew CRMOperational89.00%Implementnew BusinessSystems forSupportteamsLeadershipDevelopment/SuccessioninitiativeOperationsOperationalEfficienciesImplementGenesysCallManagerImplementend of lifestrategy forManage DVDproductsInternationalBusinessGrowthPotentialfor Tech-Assistmobile appTechAssistSpanishLibrarysupport inMexicoEnsure Supportteams areprepared tomove over tophase 2NationalAccountsSupportPlanGoal forFY22 =75.0%ProductSecurityandComplianceCollectionsSupportPlanMaintainachievementof allcustomerfacing SLA'sAdd $150Kin ARR(~350subs)<$1.20M89.00%$19.7MM2 newleadershipcourses beingdeveloped byKennanExecutePlan forImproving1st YearRetentionGoal forFY22 =75.0%= 2,000by endof FY22ImprovedCustomerAwarenessWork WithIT/BusinessSystems toFinalizeToolsCreatecoachingopportunitiesproof ofconceptInbound CallAbandonmentRate= 95%CollectionsBeginDiscussionsForDevelopingCriteriaAccountExecutivesMuchBetterCustomerExperienceProvidefeedback oncritical errorsandenhancements.TechSupportBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportRetentionPlanLibraryDevelop &ImplementPSC toolsFY22OperationalPlanPossiblepricingpromotion toacceleratesunsetCreatecoachingopportunitiesproof ofconceptCollaboratewithBusinessAnalyst teamBusinessSystems&TelephonyCancelSurveyTool 2.0InboundResponseRate<1Minute=92%Newtechnologiessuch as chatand otherprocessimprovementsGoal forFY22 =75.0%Develop newcoachingopportunitiesMaintain allsupportSLA’s duringTransition tonew CRMOperational

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 89.00%
  2. Implement new Business Systems for Support teams
  3. Leadership Development/Succession initiative
  4. Operations
  5. Operational Efficiencies
  6. Implement Genesys Call Manager
  7. Implement end of life strategy for Manage DVD products
  8. International Business Growth
  9. Potential for Tech-Assist mobile app
  10. Tech Assist
  11. Spanish Library support in Mexico
  12. Ensure Support teams are prepared to move over to phase 2
  13. National Accounts Support Plan
  14. Goal for FY22 = 75.0%
  15. Product Security and Compliance
  16. Collections Support Plan
  17. Maintain achievement of all customer facing SLA's
  18. Add $150K in ARR (~350 subs)
  19. <$1.20M89.00%
  20. $19.7MM
  21. 2 new leadership courses being developed by Kennan
  22. Execute Plan for Improving 1st Year Retention
  23. Goal for FY22 = 75.0%
  24. = 2,000 by end of FY22
  25. Improved Customer Awareness
  26. Work With IT/Business Systems to Finalize Tools
  27. Create coaching opportunities proof of concept
  28. Inbound Call Abandonment Rate= 95%
  29. Collections
  30. Begin Discussions For Developing Criteria
  31. Account Executives
  32. Much Better Customer Experience
  33. Provide feedback on critical errors and enhancements.
  34. Tech Support
  35. Both Additional infrastructure, Development And Licensing Support
  36. Retention Plan
  37. Library
  38. Develop & Implement PSC tools
  39. FY22 Operational Plan
  40. Possible pricing promotion to accelerate sunset
  41. Create coaching opportunities proof of concept
  42. Collaborate with Business Analyst team
  43. Business Systems & Telephony
  44. Cancel Survey Tool 2.0
  45. Inbound Response Rate<1 Minute=92%
  46. New technologies such as chat and other process improvements
  47. Goal for FY22 = 75.0%
  48. Develop new coaching opportunities
  49. Maintain all support SLA’s during Transition to new CRM
  50. Operational