TechSupport= 2,000by endof FY22InternationalBusinessGrowthNationalAccountsSupportPlan$19.7MMOperationsGoal forFY22 =75.0%Maintain allsupportSLA’s duringTransition tonew CRMProductSecurityandComplianceLibraryBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportCreatecoachingopportunitiesproof ofconceptImprovedCustomerAwarenessCollectionsSupportPlanDevelop &ImplementPSC toolsNationalAccountsSupportPlan2 newleadershipcourses beingdeveloped byKennanDevelop newcoachingopportunitiesInbound CallAbandonmentRate= 95%CollectionsSupportPlanProductSecurityandComplianceFY22OperationalPlanPossiblepricingpromotion toacceleratesunsetPossiblepricingpromotion toacceleratesunsetOperationalExecutePlan forImproving1st YearRetentionProvidefeedback oncritical errorsandenhancements.Goal forFY22 =75.0%SpanishLibrarysupport inMexico$19.7MMMaintainachievementof allcustomerfacing SLA'sCancelSurveyTool 2.0TechAssistRetentionPlanCreatecoachingopportunitiesproof ofconcept<$1.20M89.00%ImplementGenesysCallManagerFY22OperationalPlanPotentialfor Tech-Assistmobile appOperationalEfficienciesAdd $150Kin ARR(~350subs)Collections= 2,000by endof FY22Implementend of lifestrategy forManage DVDproductsBoth Additionalinfrastructure,DevelopmentAnd LicensingSupport89.00%Ensure Supportteams areprepared tomove over tophase 2BusinessSystems&TelephonyNewtechnologiessuch as chatand otherprocessimprovementsAccountExecutivesOperationalEfficienciesBeginDiscussionsForDevelopingCriteriaCollectionsProvidefeedback oncritical errorsandenhancements.Createcoachingopportunitiesproof ofconcept2 newleadershipcourses beingdeveloped byKennanCollaboratewithBusinessAnalyst teamImplementnew BusinessSystems forSupportteamsWork WithIT/BusinessSystems toFinalizeToolsInboundResponseRate<1Minute=92%CancelSurveyTool 2.0Develop &ImplementPSC toolsMuchBetterCustomerExperienceCreatecoachingopportunitiesproof ofconceptPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%Newtechnologiessuch as chatand otherprocessimprovementsLeadershipDevelopment/SuccessioninitiativeBeginDiscussionsForDevelopingCriteriaGoal forFY22 =75.0%Maintainachievementof allcustomerfacing SLA'sAdd $150Kin ARR(~350subs)TechSupportGoal forFY22 =75.0%TechSupport= 2,000by endof FY22InternationalBusinessGrowthNationalAccountsSupportPlan$19.7MMOperationsGoal forFY22 =75.0%Maintain allsupportSLA’s duringTransition tonew CRMProductSecurityandComplianceLibraryBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportCreatecoachingopportunitiesproof ofconceptImprovedCustomerAwarenessCollectionsSupportPlanDevelop &ImplementPSC toolsNationalAccountsSupportPlan2 newleadershipcourses beingdeveloped byKennanDevelop newcoachingopportunitiesInbound CallAbandonmentRate= 95%CollectionsSupportPlanProductSecurityandComplianceFY22OperationalPlanPossiblepricingpromotion toacceleratesunsetPossiblepricingpromotion toacceleratesunsetOperationalExecutePlan forImproving1st YearRetentionProvidefeedback oncritical errorsandenhancements.Goal forFY22 =75.0%SpanishLibrarysupport inMexico$19.7MMMaintainachievementof allcustomerfacing SLA'sCancelSurveyTool 2.0TechAssistRetentionPlanCreatecoachingopportunitiesproof ofconcept<$1.20M89.00%ImplementGenesysCallManagerFY22OperationalPlanPotentialfor Tech-Assistmobile appOperationalEfficienciesAdd $150Kin ARR(~350subs)Collections= 2,000by endof FY22Implementend of lifestrategy forManage DVDproductsBoth Additionalinfrastructure,DevelopmentAnd LicensingSupport89.00%Ensure Supportteams areprepared tomove over tophase 2BusinessSystems&TelephonyNewtechnologiessuch as chatand otherprocessimprovementsAccountExecutivesOperationalEfficienciesBeginDiscussionsForDevelopingCriteriaCollectionsProvidefeedback oncritical errorsandenhancements.Createcoachingopportunitiesproof ofconcept2 newleadershipcourses beingdeveloped byKennanCollaboratewithBusinessAnalyst teamImplementnew BusinessSystems forSupportteamsWork WithIT/BusinessSystems toFinalizeToolsInboundResponseRate<1Minute=92%CancelSurveyTool 2.0Develop &ImplementPSC toolsMuchBetterCustomerExperienceCreatecoachingopportunitiesproof ofconceptPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%Newtechnologiessuch as chatand otherprocessimprovementsLeadershipDevelopment/SuccessioninitiativeBeginDiscussionsForDevelopingCriteriaGoal forFY22 =75.0%Maintainachievementof allcustomerfacing SLA'sAdd $150Kin ARR(~350subs)TechSupportGoal forFY22 =75.0%

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tech Support
  2. = 2,000 by end of FY22
  3. International Business Growth
  4. National Accounts Support Plan
  5. $19.7MM
  6. Operations
  7. Goal for FY22 = 75.0%
  8. Maintain all support SLA’s during Transition to new CRM
  9. Product Security and Compliance
  10. Library
  11. Both Additional infrastructure, Development And Licensing Support
  12. Create coaching opportunities proof of concept
  13. Improved Customer Awareness
  14. Collections Support Plan
  15. Develop & Implement PSC tools
  16. National Accounts Support Plan
  17. 2 new leadership courses being developed by Kennan
  18. Develop new coaching opportunities
  19. Inbound Call Abandonment Rate= 95%
  20. Collections Support Plan
  21. Product Security and Compliance
  22. FY22 Operational Plan
  23. Possible pricing promotion to accelerate sunset
  24. Possible pricing promotion to accelerate sunset
  25. Operational
  26. Execute Plan for Improving 1st Year Retention
  27. Provide feedback on critical errors and enhancements.
  28. Goal for FY22 = 75.0%
  29. Spanish Library support in Mexico
  30. $19.7MM
  31. Maintain achievement of all customer facing SLA's
  32. Cancel Survey Tool 2.0
  33. Tech Assist
  34. Retention Plan
  35. Create coaching opportunities proof of concept
  36. <$1.20M89.00%
  37. Implement Genesys Call Manager
  38. FY22 Operational Plan
  39. Potential for Tech-Assist mobile app
  40. Operational Efficiencies
  41. Add $150K in ARR (~350 subs)
  42. Collections
  43. = 2,000 by end of FY22
  44. Implement end of life strategy for Manage DVD products
  45. Both Additional infrastructure, Development And Licensing Support
  46. 89.00%
  47. Ensure Support teams are prepared to move over to phase 2
  48. Business Systems & Telephony
  49. New technologies such as chat and other process improvements
  50. Account Executives
  51. Operational Efficiencies
  52. Begin Discussions For Developing Criteria
  53. Collections
  54. Provide feedback on critical errors and enhancements.
  55. Create coaching opportunities proof of concept
  56. 2 new leadership courses being developed by Kennan
  57. Collaborate with Business Analyst team
  58. Implement new Business Systems for Support teams
  59. Work With IT/Business Systems to Finalize Tools
  60. Inbound Response Rate<1 Minute=92%
  61. Cancel Survey Tool 2.0
  62. Develop & Implement PSC tools
  63. Much Better Customer Experience
  64. Create coaching opportunities proof of concept
  65. Potential for Tech-Assist mobile app
  66. Goal for FY22 = 75.0%
  67. New technologies such as chat and other process improvements
  68. Leadership Development/Succession initiative
  69. Begin Discussions For Developing Criteria
  70. Goal for FY22 = 75.0%
  71. Maintain achievement of all customer facing SLA's
  72. Add $150K in ARR (~350 subs)
  73. Tech Support
  74. Goal for FY22 = 75.0%