Potentialfor Tech-Assistmobile appProvidefeedback oncritical errorsandenhancements.Newtechnologiessuch as chatand otherprocessimprovementsMaintain allsupportSLA’s duringTransition tonew CRMGoal forFY22 =75.0%CollectionsSupportPlanTechSupport2 newleadershipcourses beingdeveloped byKennanPossiblepricingpromotion toacceleratesunsetEnsure Supportteams areprepared tomove over tophase 2CancelSurveyTool 2.0Createcoachingopportunitiesproof ofconceptExecutePlan forImproving1st YearRetention$19.7MMProductSecurityandComplianceNationalAccountsSupportPlanCollectionsSupportPlan= 2,000by endof FY22LibraryFY22OperationalPlanLeadershipDevelopment/SuccessioninitiativeInternationalBusinessGrowthBeginDiscussionsForDevelopingCriteriaCollections= 2,000by endof FY22Goal forFY22 =75.0%CancelSurveyTool 2.0Createcoachingopportunitiesproof ofconceptCollaboratewithBusinessAnalyst teamImplementnew BusinessSystems forSupportteamsGoal forFY22 =75.0%Develop &ImplementPSC toolsAccountExecutivesAdd $150Kin ARR(~350subs)Newtechnologiessuch as chatand otherprocessimprovementsTechAssistProductSecurityandComplianceImplementend of lifestrategy forManage DVDproductsPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%ImprovedCustomerAwarenessDevelop newcoachingopportunitiesBeginDiscussionsForDevelopingCriteriaInboundResponseRate<1Minute=92%SpanishLibrarysupport inMexicoBusinessSystems&TelephonyOperationalEfficienciesOperationsWork WithIT/BusinessSystems toFinalizeToolsFY22OperationalPlanMuchBetterCustomerExperienceDevelop &ImplementPSC toolsGoal forFY22 =75.0%RetentionPlanNationalAccountsSupportPlanTechSupportCreatecoachingopportunitiesproof ofconceptBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportImplementGenesysCallManagerAdd $150Kin ARR(~350subs)Maintainachievementof allcustomerfacing SLA's89.00%CollectionsOperationalEfficiencies<$1.20M89.00%Inbound CallAbandonmentRate= 95%Possiblepricingpromotion toacceleratesunset2 newleadershipcourses beingdeveloped byKennanProvidefeedback oncritical errorsandenhancements.Createcoachingopportunitiesproof ofconcept$19.7MMOperationalMaintainachievementof allcustomerfacing SLA'sPotentialfor Tech-Assistmobile appProvidefeedback oncritical errorsandenhancements.Newtechnologiessuch as chatand otherprocessimprovementsMaintain allsupportSLA’s duringTransition tonew CRMGoal forFY22 =75.0%CollectionsSupportPlanTechSupport2 newleadershipcourses beingdeveloped byKennanPossiblepricingpromotion toacceleratesunsetEnsure Supportteams areprepared tomove over tophase 2CancelSurveyTool 2.0Createcoachingopportunitiesproof ofconceptExecutePlan forImproving1st YearRetention$19.7MMProductSecurityandComplianceNationalAccountsSupportPlanCollectionsSupportPlan= 2,000by endof FY22LibraryFY22OperationalPlanLeadershipDevelopment/SuccessioninitiativeInternationalBusinessGrowthBeginDiscussionsForDevelopingCriteriaCollections= 2,000by endof FY22Goal forFY22 =75.0%CancelSurveyTool 2.0Createcoachingopportunitiesproof ofconceptCollaboratewithBusinessAnalyst teamImplementnew BusinessSystems forSupportteamsGoal forFY22 =75.0%Develop &ImplementPSC toolsAccountExecutivesAdd $150Kin ARR(~350subs)Newtechnologiessuch as chatand otherprocessimprovementsTechAssistProductSecurityandComplianceImplementend of lifestrategy forManage DVDproductsPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%ImprovedCustomerAwarenessDevelop newcoachingopportunitiesBeginDiscussionsForDevelopingCriteriaInboundResponseRate<1Minute=92%SpanishLibrarysupport inMexicoBusinessSystems&TelephonyOperationalEfficienciesOperationsWork WithIT/BusinessSystems toFinalizeToolsFY22OperationalPlanMuchBetterCustomerExperienceDevelop &ImplementPSC toolsGoal forFY22 =75.0%RetentionPlanNationalAccountsSupportPlanTechSupportCreatecoachingopportunitiesproof ofconceptBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportImplementGenesysCallManagerAdd $150Kin ARR(~350subs)Maintainachievementof allcustomerfacing SLA's89.00%CollectionsOperationalEfficiencies<$1.20M89.00%Inbound CallAbandonmentRate= 95%Possiblepricingpromotion toacceleratesunset2 newleadershipcourses beingdeveloped byKennanProvidefeedback oncritical errorsandenhancements.Createcoachingopportunitiesproof ofconcept$19.7MMOperationalMaintainachievementof allcustomerfacing SLA's

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Potential for Tech-Assist mobile app
  2. Provide feedback on critical errors and enhancements.
  3. New technologies such as chat and other process improvements
  4. Maintain all support SLA’s during Transition to new CRM
  5. Goal for FY22 = 75.0%
  6. Collections Support Plan
  7. Tech Support
  8. 2 new leadership courses being developed by Kennan
  9. Possible pricing promotion to accelerate sunset
  10. Ensure Support teams are prepared to move over to phase 2
  11. Cancel Survey Tool 2.0
  12. Create coaching opportunities proof of concept
  13. Execute Plan for Improving 1st Year Retention
  14. $19.7MM
  15. Product Security and Compliance
  16. National Accounts Support Plan
  17. Collections Support Plan
  18. = 2,000 by end of FY22
  19. Library
  20. FY22 Operational Plan
  21. Leadership Development/Succession initiative
  22. International Business Growth
  23. Begin Discussions For Developing Criteria
  24. Collections
  25. = 2,000 by end of FY22
  26. Goal for FY22 = 75.0%
  27. Cancel Survey Tool 2.0
  28. Create coaching opportunities proof of concept
  29. Collaborate with Business Analyst team
  30. Implement new Business Systems for Support teams
  31. Goal for FY22 = 75.0%
  32. Develop & Implement PSC tools
  33. Account Executives
  34. Add $150K in ARR (~350 subs)
  35. New technologies such as chat and other process improvements
  36. Tech Assist
  37. Product Security and Compliance
  38. Implement end of life strategy for Manage DVD products
  39. Potential for Tech-Assist mobile app
  40. Goal for FY22 = 75.0%
  41. Improved Customer Awareness
  42. Develop new coaching opportunities
  43. Begin Discussions For Developing Criteria
  44. Inbound Response Rate<1 Minute=92%
  45. Spanish Library support in Mexico
  46. Business Systems & Telephony
  47. Operational Efficiencies
  48. Operations
  49. Work With IT/Business Systems to Finalize Tools
  50. FY22 Operational Plan
  51. Much Better Customer Experience
  52. Develop & Implement PSC tools
  53. Goal for FY22 = 75.0%
  54. Retention Plan
  55. National Accounts Support Plan
  56. Tech Support
  57. Create coaching opportunities proof of concept
  58. Both Additional infrastructure, Development And Licensing Support
  59. Both Additional infrastructure, Development And Licensing Support
  60. Implement Genesys Call Manager
  61. Add $150K in ARR (~350 subs)
  62. Maintain achievement of all customer facing SLA's
  63. 89.00%
  64. Collections
  65. Operational Efficiencies
  66. <$1.20M89.00%
  67. Inbound Call Abandonment Rate= 95%
  68. Possible pricing promotion to accelerate sunset
  69. 2 new leadership courses being developed by Kennan
  70. Provide feedback on critical errors and enhancements.
  71. Create coaching opportunities proof of concept
  72. $19.7MM
  73. Operational
  74. Maintain achievement of all customer facing SLA's