Add $150Kin ARR(~350subs)Createcoachingopportunitiesproof ofconceptCreatecoachingopportunitiesproof ofconceptTechAssistBusinessSystems&TelephonyProvidefeedback oncritical errorsandenhancements.Add $150Kin ARR(~350subs)= 2,000by endof FY22NationalAccountsSupportPlanImplementnew BusinessSystems forSupportteamsCollaboratewithBusinessAnalyst teamMaintainachievementof allcustomerfacing SLA'sInternationalBusinessGrowthMaintain allsupportSLA’s duringTransition tonew CRMGoal forFY22 =75.0%CollectionsBeginDiscussionsForDevelopingCriteriaBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportEnsure Supportteams areprepared tomove over tophase 2Inbound CallAbandonmentRate= 95%Both Additionalinfrastructure,DevelopmentAnd LicensingSupportSpanishLibrarysupport inMexicoMaintainachievementof allcustomerfacing SLA's2 newleadershipcourses beingdeveloped byKennanCollectionsPossiblepricingpromotion toacceleratesunsetNewtechnologiessuch as chatand otherprocessimprovementsPotentialfor Tech-Assistmobile appProductSecurityandComplianceImplementend of lifestrategy forManage DVDproductsOperationsCollectionsSupportPlan89.00%OperationalEfficienciesGoal forFY22 =75.0%InboundResponseRate<1Minute=92%Goal forFY22 =75.0%BeginDiscussionsForDevelopingCriteriaImplementGenesysCallManagerTechSupport$19.7MMDevelop newcoachingopportunitiesCreatecoachingopportunitiesproof ofconceptMuchBetterCustomerExperiencePossiblepricingpromotion toacceleratesunsetAccountExecutivesOperationalOperationalEfficienciesCollectionsSupportPlanCancelSurveyTool 2.0ExecutePlan forImproving1st YearRetentionFY22OperationalPlanProvidefeedback oncritical errorsandenhancements.TechSupportWork WithIT/BusinessSystems toFinalizeToolsLeadershipDevelopment/SuccessioninitiativeDevelop &ImplementPSC tools= 2,000by endof FY22Develop &ImplementPSC toolsRetentionPlanLibraryPotentialfor Tech-Assistmobile appFY22OperationalPlanNationalAccountsSupportPlanCreatecoachingopportunitiesproof ofconcept$19.7MM<$1.20M89.00%Goal forFY22 =75.0%CancelSurveyTool 2.0Goal forFY22 =75.0%2 newleadershipcourses beingdeveloped byKennanNewtechnologiessuch as chatand otherprocessimprovementsImprovedCustomerAwarenessProductSecurityandComplianceAdd $150Kin ARR(~350subs)Createcoachingopportunitiesproof ofconceptCreatecoachingopportunitiesproof ofconceptTechAssistBusinessSystems&TelephonyProvidefeedback oncritical errorsandenhancements.Add $150Kin ARR(~350subs)= 2,000by endof FY22NationalAccountsSupportPlanImplementnew BusinessSystems forSupportteamsCollaboratewithBusinessAnalyst teamMaintainachievementof allcustomerfacing SLA'sInternationalBusinessGrowthMaintain allsupportSLA’s duringTransition tonew CRMGoal forFY22 =75.0%CollectionsBeginDiscussionsForDevelopingCriteriaBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportEnsure Supportteams areprepared tomove over tophase 2Inbound CallAbandonmentRate= 95%Both Additionalinfrastructure,DevelopmentAnd LicensingSupportSpanishLibrarysupport inMexicoMaintainachievementof allcustomerfacing SLA's2 newleadershipcourses beingdeveloped byKennanCollectionsPossiblepricingpromotion toacceleratesunsetNewtechnologiessuch as chatand otherprocessimprovementsPotentialfor Tech-Assistmobile appProductSecurityandComplianceImplementend of lifestrategy forManage DVDproductsOperationsCollectionsSupportPlan89.00%OperationalEfficienciesGoal forFY22 =75.0%InboundResponseRate<1Minute=92%Goal forFY22 =75.0%BeginDiscussionsForDevelopingCriteriaImplementGenesysCallManagerTechSupport$19.7MMDevelop newcoachingopportunitiesCreatecoachingopportunitiesproof ofconceptMuchBetterCustomerExperiencePossiblepricingpromotion toacceleratesunsetAccountExecutivesOperationalOperationalEfficienciesCollectionsSupportPlanCancelSurveyTool 2.0ExecutePlan forImproving1st YearRetentionFY22OperationalPlanProvidefeedback oncritical errorsandenhancements.TechSupportWork WithIT/BusinessSystems toFinalizeToolsLeadershipDevelopment/SuccessioninitiativeDevelop &ImplementPSC tools= 2,000by endof FY22Develop &ImplementPSC toolsRetentionPlanLibraryPotentialfor Tech-Assistmobile appFY22OperationalPlanNationalAccountsSupportPlanCreatecoachingopportunitiesproof ofconcept$19.7MM<$1.20M89.00%Goal forFY22 =75.0%CancelSurveyTool 2.0Goal forFY22 =75.0%2 newleadershipcourses beingdeveloped byKennanNewtechnologiessuch as chatand otherprocessimprovementsImprovedCustomerAwarenessProductSecurityandCompliance

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add $150K in ARR (~350 subs)
  2. Create coaching opportunities proof of concept
  3. Create coaching opportunities proof of concept
  4. Tech Assist
  5. Business Systems & Telephony
  6. Provide feedback on critical errors and enhancements.
  7. Add $150K in ARR (~350 subs)
  8. = 2,000 by end of FY22
  9. National Accounts Support Plan
  10. Implement new Business Systems for Support teams
  11. Collaborate with Business Analyst team
  12. Maintain achievement of all customer facing SLA's
  13. International Business Growth
  14. Maintain all support SLA’s during Transition to new CRM
  15. Goal for FY22 = 75.0%
  16. Collections
  17. Begin Discussions For Developing Criteria
  18. Both Additional infrastructure, Development And Licensing Support
  19. Ensure Support teams are prepared to move over to phase 2
  20. Inbound Call Abandonment Rate= 95%
  21. Both Additional infrastructure, Development And Licensing Support
  22. Spanish Library support in Mexico
  23. Maintain achievement of all customer facing SLA's
  24. 2 new leadership courses being developed by Kennan
  25. Collections
  26. Possible pricing promotion to accelerate sunset
  27. New technologies such as chat and other process improvements
  28. Potential for Tech-Assist mobile app
  29. Product Security and Compliance
  30. Implement end of life strategy for Manage DVD products
  31. Operations
  32. Collections Support Plan
  33. 89.00%
  34. Operational Efficiencies
  35. Goal for FY22 = 75.0%
  36. Inbound Response Rate<1 Minute=92%
  37. Goal for FY22 = 75.0%
  38. Begin Discussions For Developing Criteria
  39. Implement Genesys Call Manager
  40. Tech Support
  41. $19.7MM
  42. Develop new coaching opportunities
  43. Create coaching opportunities proof of concept
  44. Much Better Customer Experience
  45. Possible pricing promotion to accelerate sunset
  46. Account Executives
  47. Operational
  48. Operational Efficiencies
  49. Collections Support Plan
  50. Cancel Survey Tool 2.0
  51. Execute Plan for Improving 1st Year Retention
  52. FY22 Operational Plan
  53. Provide feedback on critical errors and enhancements.
  54. Tech Support
  55. Work With IT/Business Systems to Finalize Tools
  56. Leadership Development/Succession initiative
  57. Develop & Implement PSC tools
  58. = 2,000 by end of FY22
  59. Develop & Implement PSC tools
  60. Retention Plan
  61. Library
  62. Potential for Tech-Assist mobile app
  63. FY22 Operational Plan
  64. National Accounts Support Plan
  65. Create coaching opportunities proof of concept
  66. $19.7MM
  67. <$1.20M89.00%
  68. Goal for FY22 = 75.0%
  69. Cancel Survey Tool 2.0
  70. Goal for FY22 = 75.0%
  71. 2 new leadership courses being developed by Kennan
  72. New technologies such as chat and other process improvements
  73. Improved Customer Awareness
  74. Product Security and Compliance