Develop newcoachingopportunitiesImplementend of lifestrategy forManage DVDproductsAdd $150Kin ARR(~350subs)Develop &ImplementPSC toolsCreatecoachingopportunitiesproof ofconceptGoal forFY22 =75.0%Potentialfor Tech-Assistmobile appNationalAccountsSupportPlanRetentionPlanNationalAccountsSupportPlanPotentialfor Tech-Assistmobile appProductSecurityandComplianceNewtechnologiessuch as chatand otherprocessimprovementsInternationalBusinessGrowthSpanishLibrarysupport inMexicoMaintain allsupportSLA’s duringTransition tonew CRMImplementnew BusinessSystems forSupportteamsCollectionsSupportPlanImprovedCustomerAwarenessOperationalEfficienciesMaintainachievementof allcustomerfacing SLA'sFY22OperationalPlanCreatecoachingopportunitiesproof ofconceptBoth Additionalinfrastructure,DevelopmentAnd LicensingSupport= 2,000by endof FY22BeginDiscussionsForDevelopingCriteria$19.7MMAdd $150Kin ARR(~350subs)Collections<$1.20M89.00%CollectionsSupportPlan89.00%OperationalEfficiencies2 newleadershipcourses beingdeveloped byKennanCollectionsCreatecoachingopportunitiesproof ofconceptDevelop &ImplementPSC toolsCreatecoachingopportunitiesproof ofconceptLeadershipDevelopment/Successioninitiative$19.7MMPossiblepricingpromotion toacceleratesunsetOperationalImplementGenesysCallManager2 newleadershipcourses beingdeveloped byKennanOperations= 2,000by endof FY22CancelSurveyTool 2.0ExecutePlan forImproving1st YearRetentionGoal forFY22 =75.0%Work WithIT/BusinessSystems toFinalizeToolsProductSecurityandComplianceEnsure Supportteams areprepared tomove over tophase 2Maintainachievementof allcustomerfacing SLA'sInboundResponseRate<1Minute=92%CollaboratewithBusinessAnalyst teamMuchBetterCustomerExperiencePossiblepricingpromotion toacceleratesunsetBusinessSystems&TelephonyInbound CallAbandonmentRate= 95%AccountExecutivesProvidefeedback oncritical errorsandenhancements.Both Additionalinfrastructure,DevelopmentAnd LicensingSupportTechSupportProvidefeedback oncritical errorsandenhancements.Newtechnologiessuch as chatand otherprocessimprovementsTechAssistFY22OperationalPlanGoal forFY22 =75.0%Goal forFY22 =75.0%BeginDiscussionsForDevelopingCriteriaCancelSurveyTool 2.0LibraryGoal forFY22 =75.0%TechSupportDevelop newcoachingopportunitiesImplementend of lifestrategy forManage DVDproductsAdd $150Kin ARR(~350subs)Develop &ImplementPSC toolsCreatecoachingopportunitiesproof ofconceptGoal forFY22 =75.0%Potentialfor Tech-Assistmobile appNationalAccountsSupportPlanRetentionPlanNationalAccountsSupportPlanPotentialfor Tech-Assistmobile appProductSecurityandComplianceNewtechnologiessuch as chatand otherprocessimprovementsInternationalBusinessGrowthSpanishLibrarysupport inMexicoMaintain allsupportSLA’s duringTransition tonew CRMImplementnew BusinessSystems forSupportteamsCollectionsSupportPlanImprovedCustomerAwarenessOperationalEfficienciesMaintainachievementof allcustomerfacing SLA'sFY22OperationalPlanCreatecoachingopportunitiesproof ofconceptBoth Additionalinfrastructure,DevelopmentAnd LicensingSupport= 2,000by endof FY22BeginDiscussionsForDevelopingCriteria$19.7MMAdd $150Kin ARR(~350subs)Collections<$1.20M89.00%CollectionsSupportPlan89.00%OperationalEfficiencies2 newleadershipcourses beingdeveloped byKennanCollectionsCreatecoachingopportunitiesproof ofconceptDevelop &ImplementPSC toolsCreatecoachingopportunitiesproof ofconceptLeadershipDevelopment/Successioninitiative$19.7MMPossiblepricingpromotion toacceleratesunsetOperationalImplementGenesysCallManager2 newleadershipcourses beingdeveloped byKennanOperations= 2,000by endof FY22CancelSurveyTool 2.0ExecutePlan forImproving1st YearRetentionGoal forFY22 =75.0%Work WithIT/BusinessSystems toFinalizeToolsProductSecurityandComplianceEnsure Supportteams areprepared tomove over tophase 2Maintainachievementof allcustomerfacing SLA'sInboundResponseRate<1Minute=92%CollaboratewithBusinessAnalyst teamMuchBetterCustomerExperiencePossiblepricingpromotion toacceleratesunsetBusinessSystems&TelephonyInbound CallAbandonmentRate= 95%AccountExecutivesProvidefeedback oncritical errorsandenhancements.Both Additionalinfrastructure,DevelopmentAnd LicensingSupportTechSupportProvidefeedback oncritical errorsandenhancements.Newtechnologiessuch as chatand otherprocessimprovementsTechAssistFY22OperationalPlanGoal forFY22 =75.0%Goal forFY22 =75.0%BeginDiscussionsForDevelopingCriteriaCancelSurveyTool 2.0LibraryGoal forFY22 =75.0%TechSupport

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Develop new coaching opportunities
  2. Implement end of life strategy for Manage DVD products
  3. Add $150K in ARR (~350 subs)
  4. Develop & Implement PSC tools
  5. Create coaching opportunities proof of concept
  6. Goal for FY22 = 75.0%
  7. Potential for Tech-Assist mobile app
  8. National Accounts Support Plan
  9. Retention Plan
  10. National Accounts Support Plan
  11. Potential for Tech-Assist mobile app
  12. Product Security and Compliance
  13. New technologies such as chat and other process improvements
  14. International Business Growth
  15. Spanish Library support in Mexico
  16. Maintain all support SLA’s during Transition to new CRM
  17. Implement new Business Systems for Support teams
  18. Collections Support Plan
  19. Improved Customer Awareness
  20. Operational Efficiencies
  21. Maintain achievement of all customer facing SLA's
  22. FY22 Operational Plan
  23. Create coaching opportunities proof of concept
  24. Both Additional infrastructure, Development And Licensing Support
  25. = 2,000 by end of FY22
  26. Begin Discussions For Developing Criteria
  27. $19.7MM
  28. Add $150K in ARR (~350 subs)
  29. Collections
  30. <$1.20M89.00%
  31. Collections Support Plan
  32. 89.00%
  33. Operational Efficiencies
  34. 2 new leadership courses being developed by Kennan
  35. Collections
  36. Create coaching opportunities proof of concept
  37. Develop & Implement PSC tools
  38. Create coaching opportunities proof of concept
  39. Leadership Development/Succession initiative
  40. $19.7MM
  41. Possible pricing promotion to accelerate sunset
  42. Operational
  43. Implement Genesys Call Manager
  44. 2 new leadership courses being developed by Kennan
  45. Operations
  46. = 2,000 by end of FY22
  47. Cancel Survey Tool 2.0
  48. Execute Plan for Improving 1st Year Retention
  49. Goal for FY22 = 75.0%
  50. Work With IT/Business Systems to Finalize Tools
  51. Product Security and Compliance
  52. Ensure Support teams are prepared to move over to phase 2
  53. Maintain achievement of all customer facing SLA's
  54. Inbound Response Rate<1 Minute=92%
  55. Collaborate with Business Analyst team
  56. Much Better Customer Experience
  57. Possible pricing promotion to accelerate sunset
  58. Business Systems & Telephony
  59. Inbound Call Abandonment Rate= 95%
  60. Account Executives
  61. Provide feedback on critical errors and enhancements.
  62. Both Additional infrastructure, Development And Licensing Support
  63. Tech Support
  64. Provide feedback on critical errors and enhancements.
  65. New technologies such as chat and other process improvements
  66. Tech Assist
  67. FY22 Operational Plan
  68. Goal for FY22 = 75.0%
  69. Goal for FY22 = 75.0%
  70. Begin Discussions For Developing Criteria
  71. Cancel Survey Tool 2.0
  72. Library
  73. Goal for FY22 = 75.0%
  74. Tech Support