TechAssistNationalAccountsSupportPlanPossiblepricingpromotion toacceleratesunsetProvidefeedback oncritical errorsandenhancements.IImprovedCustomerAwarenessOperationalEfficienciesCollaboratewithBusinessAnalyst teamSpanishLibrarysupport inMexicoBusinessSystems&TelephonyCancelSurveyTool 2.0InboundResponseRate<1Minute=92%Ensure Supportteams areprepared tomove over tophase 2CollectionsDevelop &ImplementPSC toolsImplementGenesysCallManagerGoal forFY22 =75.0%Inbound CallAbandonmentRate= 95%FY22OperationalPlanDevelop newcoachingopportunitiesMaintainachievementof allcustomerfacing SLA'sProductSecurityandComplianceOperationsImplementend of lifestrategy forManage DVDproductsLibraryCreatecoachingopportunitiesproof ofconcept89.00%Work WithIT/BusinessSystems toFinalizeToolsExecutePlan forImproving1st YearRetentionPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%Goal forFY22 =75.0%= 2,000by endof FY22BeginDiscussionsForDevelopingCriteria<$1.20M89.00%Both Additionalinfrastructure,DevelopmentAnd LicensingSupportAdd $150Kin ARR(~350subs)CollectionsSupportPlanNewtechnologiessuch as chatand otherprocessimprovementsLeadershipDevelopment/SuccessioninitiativeInternationalBusinessGrowth2 newleadershipcourses beingdeveloped byKennanImplementnew BusinessSystems forSupportteamsRetentionPlanOperationalTechSupport$19.7MMCreatecoachingopportunitiesproof ofconceptMaintain allsupportSLA’s duringTransition tonew CRMAccountExecutivesMuchBetterCustomerExperienceTechAssistNationalAccountsSupportPlanPossiblepricingpromotion toacceleratesunsetProvidefeedback oncritical errorsandenhancements.IImprovedCustomerAwarenessOperationalEfficienciesCollaboratewithBusinessAnalyst teamSpanishLibrarysupport inMexicoBusinessSystems&TelephonyCancelSurveyTool 2.0InboundResponseRate<1Minute=92%Ensure Supportteams areprepared tomove over tophase 2CollectionsDevelop &ImplementPSC toolsImplementGenesysCallManagerGoal forFY22 =75.0%Inbound CallAbandonmentRate= 95%FY22OperationalPlanDevelop newcoachingopportunitiesMaintainachievementof allcustomerfacing SLA'sProductSecurityandComplianceOperationsImplementend of lifestrategy forManage DVDproductsLibraryCreatecoachingopportunitiesproof ofconcept89.00%Work WithIT/BusinessSystems toFinalizeToolsExecutePlan forImproving1st YearRetentionPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%Goal forFY22 =75.0%= 2,000by endof FY22BeginDiscussionsForDevelopingCriteria<$1.20M89.00%Both Additionalinfrastructure,DevelopmentAnd LicensingSupportAdd $150Kin ARR(~350subs)CollectionsSupportPlanNewtechnologiessuch as chatand otherprocessimprovementsLeadershipDevelopment/SuccessioninitiativeInternationalBusinessGrowth2 newleadershipcourses beingdeveloped byKennanImplementnew BusinessSystems forSupportteamsRetentionPlanOperationalTechSupport$19.7MMCreatecoachingopportunitiesproof ofconceptMaintain allsupportSLA’s duringTransition tonew CRMAccountExecutivesMuchBetterCustomerExperience

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tech Assist
  2. National Accounts Support Plan
  3. Possible pricing promotion to accelerate sunset
  4. Provide feedback on critical errors and enhancements.
  5. IImproved Customer Awareness
  6. Operational Efficiencies
  7. Collaborate with Business Analyst team
  8. Spanish Library support in Mexico
  9. Business Systems & Telephony
  10. Cancel Survey Tool 2.0
  11. Inbound Response Rate<1 Minute=92%
  12. Ensure Support teams are prepared to move over to phase 2
  13. Collections
  14. Develop & Implement PSC tools
  15. Implement Genesys Call Manager
  16. Goal for FY22 = 75.0%
  17. Inbound Call Abandonment Rate= 95%
  18. FY22 Operational Plan
  19. Develop new coaching opportunities
  20. Maintain achievement of all customer facing SLA's
  21. Product Security and Compliance
  22. Operations
  23. Implement end of life strategy for Manage DVD products
  24. Library
  25. Create coaching opportunities proof of concept
  26. 89.00%
  27. Work With IT/Business Systems to Finalize Tools
  28. Execute Plan for Improving 1st Year Retention
  29. Potential for Tech-Assist mobile app
  30. Goal for FY22 = 75.0%
  31. Goal for FY22 = 75.0%
  32. = 2,000 by end of FY22
  33. Begin Discussions For Developing Criteria
  34. <$1.20M89.00%
  35. Both Additional infrastructure, Development And Licensing Support
  36. Add $150K in ARR (~350 subs)
  37. Collections Support Plan
  38. New technologies such as chat and other process improvements
  39. Leadership Development/Succession initiative
  40. International Business Growth
  41. 2 new leadership courses being developed by Kennan
  42. Implement new Business Systems for Support teams
  43. Retention Plan
  44. Operational
  45. Tech Support
  46. $19.7MM
  47. Create coaching opportunities proof of concept
  48. Maintain all support SLA’s during Transition to new CRM
  49. Account Executives
  50. Much Better Customer Experience