OperationalEfficienciesProductSecurityandComplianceInbound CallAbandonmentRate= 95%OperationalFY22OperationalPlanTechAssistGoal forFY22 =75.0%NationalAccountsSupportPlanExecutePlan forImproving1st YearRetentionGoal forFY22 =75.0%Newtechnologiessuch as chatand otherprocessimprovements2 newleadershipcourses beingdeveloped byKennanCollectionsSupportPlanOperations89.00%CollaboratewithBusinessAnalyst teamAccountExecutivesCancelSurveyTool 2.0Ensure Supportteams areprepared tomove over tophase 2$19.7MMInternationalBusinessGrowthMaintainachievementof allcustomerfacing SLA'sBeginDiscussionsForDevelopingCriteriaImplementGenesysCallManagerDevelop &ImplementPSC toolsWork WithIT/BusinessSystems toFinalizeTools<$1.20M89.00%Add $150Kin ARR(~350subs)= 2,000by endof FY22Implementend of lifestrategy forManage DVDproductsMaintain allsupportSLA’s duringTransition tonew CRMCreatecoachingopportunitiesproof ofconceptPossiblepricingpromotion toacceleratesunsetIImprovedCustomerAwarenessRetentionPlanSpanishLibrarysupport inMexicoGoal forFY22 =75.0%LibraryImplementnew BusinessSystems forSupportteamsDevelop newcoachingopportunitiesCollectionsLeadershipDevelopment/SuccessioninitiativeTechSupportInboundResponseRate<1Minute=92%Createcoachingopportunitiesproof ofconceptProvidefeedback oncritical errorsandenhancements.BusinessSystems&TelephonyPotentialfor Tech-Assistmobile appBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportMuchBetterCustomerExperienceOperationalEfficienciesProductSecurityandComplianceInbound CallAbandonmentRate= 95%OperationalFY22OperationalPlanTechAssistGoal forFY22 =75.0%NationalAccountsSupportPlanExecutePlan forImproving1st YearRetentionGoal forFY22 =75.0%Newtechnologiessuch as chatand otherprocessimprovements2 newleadershipcourses beingdeveloped byKennanCollectionsSupportPlanOperations89.00%CollaboratewithBusinessAnalyst teamAccountExecutivesCancelSurveyTool 2.0Ensure Supportteams areprepared tomove over tophase 2$19.7MMInternationalBusinessGrowthMaintainachievementof allcustomerfacing SLA'sBeginDiscussionsForDevelopingCriteriaImplementGenesysCallManagerDevelop &ImplementPSC toolsWork WithIT/BusinessSystems toFinalizeTools<$1.20M89.00%Add $150Kin ARR(~350subs)= 2,000by endof FY22Implementend of lifestrategy forManage DVDproductsMaintain allsupportSLA’s duringTransition tonew CRMCreatecoachingopportunitiesproof ofconceptPossiblepricingpromotion toacceleratesunsetIImprovedCustomerAwarenessRetentionPlanSpanishLibrarysupport inMexicoGoal forFY22 =75.0%LibraryImplementnew BusinessSystems forSupportteamsDevelop newcoachingopportunitiesCollectionsLeadershipDevelopment/SuccessioninitiativeTechSupportInboundResponseRate<1Minute=92%Createcoachingopportunitiesproof ofconceptProvidefeedback oncritical errorsandenhancements.BusinessSystems&TelephonyPotentialfor Tech-Assistmobile appBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportMuchBetterCustomerExperience

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Operational Efficiencies
  2. Product Security and Compliance
  3. Inbound Call Abandonment Rate= 95%
  4. Operational
  5. FY22 Operational Plan
  6. Tech Assist
  7. Goal for FY22 = 75.0%
  8. National Accounts Support Plan
  9. Execute Plan for Improving 1st Year Retention
  10. Goal for FY22 = 75.0%
  11. New technologies such as chat and other process improvements
  12. 2 new leadership courses being developed by Kennan
  13. Collections Support Plan
  14. Operations
  15. 89.00%
  16. Collaborate with Business Analyst team
  17. Account Executives
  18. Cancel Survey Tool 2.0
  19. Ensure Support teams are prepared to move over to phase 2
  20. $19.7MM
  21. International Business Growth
  22. Maintain achievement of all customer facing SLA's
  23. Begin Discussions For Developing Criteria
  24. Implement Genesys Call Manager
  25. Develop & Implement PSC tools
  26. Work With IT/Business Systems to Finalize Tools
  27. <$1.20M89.00%
  28. Add $150K in ARR (~350 subs)
  29. = 2,000 by end of FY22
  30. Implement end of life strategy for Manage DVD products
  31. Maintain all support SLA’s during Transition to new CRM
  32. Create coaching opportunities proof of concept
  33. Possible pricing promotion to accelerate sunset
  34. IImproved Customer Awareness
  35. Retention Plan
  36. Spanish Library support in Mexico
  37. Goal for FY22 = 75.0%
  38. Library
  39. Implement new Business Systems for Support teams
  40. Develop new coaching opportunities
  41. Collections
  42. Leadership Development/Succession initiative
  43. Tech Support
  44. Inbound Response Rate<1 Minute=92%
  45. Create coaching opportunities proof of concept
  46. Provide feedback on critical errors and enhancements.
  47. Business Systems & Telephony
  48. Potential for Tech-Assist mobile app
  49. Both Additional infrastructure, Development And Licensing Support
  50. Much Better Customer Experience