FY22OperationalPlanMaintain allsupportSLA’s duringTransition tonew CRMWork WithIT/BusinessSystems toFinalizeToolsCollaboratewithBusinessAnalyst teamPossiblepricingpromotion toacceleratesunsetInbound CallAbandonmentRate= 95%Develop newcoachingopportunitiesCreatecoachingopportunitiesproof ofconceptBeginDiscussionsForDevelopingCriteriaOperationalImplementnew BusinessSystems forSupportteamsEnsure Supportteams areprepared tomove over tophase 2Maintainachievementof allcustomerfacing SLA'sInboundResponseRate<1Minute=92%$19.7MMPotentialfor Tech-Assistmobile appIImprovedCustomerAwarenessDevelop &ImplementPSC toolsCreatecoachingopportunitiesproof ofconceptImplementend of lifestrategy forManage DVDproductsAdd $150Kin ARR(~350subs)Goal forFY22 =75.0%ImplementGenesysCallManagerCancelSurveyTool 2.0ExecutePlan forImproving1st YearRetention= 2,000by endof FY22NationalAccountsSupportPlanInternationalBusinessGrowthTechAssistProductSecurityandComplianceAccountExecutivesLeadershipDevelopment/SuccessioninitiativeLibraryBusinessSystems&TelephonyCollectionsSupportPlanGoal forFY22 =75.0%2 newleadershipcourses beingdeveloped byKennanOperationalEfficienciesNewtechnologiessuch as chatand otherprocessimprovementsProvidefeedback oncritical errorsandenhancements.<$1.20M89.00%OperationsTechSupportSpanishLibrarysupport inMexicoGoal forFY22 =75.0%RetentionPlanMuchBetterCustomerExperienceCollections89.00%Both Additionalinfrastructure,DevelopmentAnd LicensingSupportFY22OperationalPlanMaintain allsupportSLA’s duringTransition tonew CRMWork WithIT/BusinessSystems toFinalizeToolsCollaboratewithBusinessAnalyst teamPossiblepricingpromotion toacceleratesunsetInbound CallAbandonmentRate= 95%Develop newcoachingopportunitiesCreatecoachingopportunitiesproof ofconceptBeginDiscussionsForDevelopingCriteriaOperationalImplementnew BusinessSystems forSupportteamsEnsure Supportteams areprepared tomove over tophase 2Maintainachievementof allcustomerfacing SLA'sInboundResponseRate<1Minute=92%$19.7MMPotentialfor Tech-Assistmobile appIImprovedCustomerAwarenessDevelop &ImplementPSC toolsCreatecoachingopportunitiesproof ofconceptImplementend of lifestrategy forManage DVDproductsAdd $150Kin ARR(~350subs)Goal forFY22 =75.0%ImplementGenesysCallManagerCancelSurveyTool 2.0ExecutePlan forImproving1st YearRetention= 2,000by endof FY22NationalAccountsSupportPlanInternationalBusinessGrowthTechAssistProductSecurityandComplianceAccountExecutivesLeadershipDevelopment/SuccessioninitiativeLibraryBusinessSystems&TelephonyCollectionsSupportPlanGoal forFY22 =75.0%2 newleadershipcourses beingdeveloped byKennanOperationalEfficienciesNewtechnologiessuch as chatand otherprocessimprovementsProvidefeedback oncritical errorsandenhancements.<$1.20M89.00%OperationsTechSupportSpanishLibrarysupport inMexicoGoal forFY22 =75.0%RetentionPlanMuchBetterCustomerExperienceCollections89.00%Both Additionalinfrastructure,DevelopmentAnd LicensingSupport

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. FY22 Operational Plan
  2. Maintain all support SLA’s during Transition to new CRM
  3. Work With IT/Business Systems to Finalize Tools
  4. Collaborate with Business Analyst team
  5. Possible pricing promotion to accelerate sunset
  6. Inbound Call Abandonment Rate= 95%
  7. Develop new coaching opportunities
  8. Create coaching opportunities proof of concept
  9. Begin Discussions For Developing Criteria
  10. Operational
  11. Implement new Business Systems for Support teams
  12. Ensure Support teams are prepared to move over to phase 2
  13. Maintain achievement of all customer facing SLA's
  14. Inbound Response Rate<1 Minute=92%
  15. $19.7MM
  16. Potential for Tech-Assist mobile app
  17. IImproved Customer Awareness
  18. Develop & Implement PSC tools
  19. Create coaching opportunities proof of concept
  20. Implement end of life strategy for Manage DVD products
  21. Add $150K in ARR (~350 subs)
  22. Goal for FY22 = 75.0%
  23. Implement Genesys Call Manager
  24. Cancel Survey Tool 2.0
  25. Execute Plan for Improving 1st Year Retention
  26. = 2,000 by end of FY22
  27. National Accounts Support Plan
  28. International Business Growth
  29. Tech Assist
  30. Product Security and Compliance
  31. Account Executives
  32. Leadership Development/Succession initiative
  33. Library
  34. Business Systems & Telephony
  35. Collections Support Plan
  36. Goal for FY22 = 75.0%
  37. 2 new leadership courses being developed by Kennan
  38. Operational Efficiencies
  39. New technologies such as chat and other process improvements
  40. Provide feedback on critical errors and enhancements.
  41. <$1.20M89.00%
  42. Operations
  43. Tech Support
  44. Spanish Library support in Mexico
  45. Goal for FY22 = 75.0%
  46. Retention Plan
  47. Much Better Customer Experience
  48. Collections
  49. 89.00%
  50. Both Additional infrastructure, Development And Licensing Support