Maintain allsupportSLA’s duringTransition tonew CRMGoal forFY22 =75.0%Createcoachingopportunitiesproof ofconceptCollectionsSupportPlanCollectionsTechSupportTechAssistRetentionPlanCreatecoachingopportunitiesproof ofconceptCancelSurveyTool 2.0SpanishLibrarysupport inMexicoDevelop newcoachingopportunitiesExecutePlan forImproving1st YearRetentionWork WithIT/BusinessSystems toFinalizeToolsOperationalEfficienciesInternationalBusinessGrowthImplementend of lifestrategy forManage DVDproductsFY22OperationalPlanPossiblepricingpromotion toacceleratesunsetAdd $150Kin ARR(~350subs)BeginDiscussionsForDevelopingCriteriaNewtechnologiessuch as chatand otherprocessimprovementsGoal forFY22 =75.0%CollaboratewithBusinessAnalyst teamGoal forFY22 =75.0%Providefeedback oncritical errorsandenhancements.ProductSecurityandComplianceInboundResponseRate<1Minute=92%Operational89.00%<$1.20M89.00%Ensure Supportteams areprepared tomove over tophase 2AccountExecutivesLeadershipDevelopment/Successioninitiative$19.7MMIImprovedCustomerAwarenessImplementGenesysCallManager= 2,000by endof FY22LibraryImplementnew BusinessSystems forSupportteamsBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportInbound CallAbandonmentRate= 95%BusinessSystems&Telephony2 newleadershipcourses beingdeveloped byKennanNationalAccountsSupportPlanOperationsDevelop &ImplementPSC toolsMaintainachievementof allcustomerfacing SLA'sMuchBetterCustomerExperiencePotentialfor Tech-Assistmobile appMaintain allsupportSLA’s duringTransition tonew CRMGoal forFY22 =75.0%Createcoachingopportunitiesproof ofconceptCollectionsSupportPlanCollectionsTechSupportTechAssistRetentionPlanCreatecoachingopportunitiesproof ofconceptCancelSurveyTool 2.0SpanishLibrarysupport inMexicoDevelop newcoachingopportunitiesExecutePlan forImproving1st YearRetentionWork WithIT/BusinessSystems toFinalizeToolsOperationalEfficienciesInternationalBusinessGrowthImplementend of lifestrategy forManage DVDproductsFY22OperationalPlanPossiblepricingpromotion toacceleratesunsetAdd $150Kin ARR(~350subs)BeginDiscussionsForDevelopingCriteriaNewtechnologiessuch as chatand otherprocessimprovementsGoal forFY22 =75.0%CollaboratewithBusinessAnalyst teamGoal forFY22 =75.0%Providefeedback oncritical errorsandenhancements.ProductSecurityandComplianceInboundResponseRate<1Minute=92%Operational89.00%<$1.20M89.00%Ensure Supportteams areprepared tomove over tophase 2AccountExecutivesLeadershipDevelopment/Successioninitiative$19.7MMIImprovedCustomerAwarenessImplementGenesysCallManager= 2,000by endof FY22LibraryImplementnew BusinessSystems forSupportteamsBoth Additionalinfrastructure,DevelopmentAnd LicensingSupportInbound CallAbandonmentRate= 95%BusinessSystems&Telephony2 newleadershipcourses beingdeveloped byKennanNationalAccountsSupportPlanOperationsDevelop &ImplementPSC toolsMaintainachievementof allcustomerfacing SLA'sMuchBetterCustomerExperiencePotentialfor Tech-Assistmobile app

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. Maintain all support SLA’s during Transition to new CRM
  2. Goal for FY22 = 75.0%
  3. Create coaching opportunities proof of concept
  4. Collections Support Plan
  5. Collections
  6. Tech Support
  7. Tech Assist
  8. Retention Plan
  9. Create coaching opportunities proof of concept
  10. Cancel Survey Tool 2.0
  11. Spanish Library support in Mexico
  12. Develop new coaching opportunities
  13. Execute Plan for Improving 1st Year Retention
  14. Work With IT/Business Systems to Finalize Tools
  15. Operational Efficiencies
  16. International Business Growth
  17. Implement end of life strategy for Manage DVD products
  18. FY22 Operational Plan
  19. Possible pricing promotion to accelerate sunset
  20. Add $150K in ARR (~350 subs)
  21. Begin Discussions For Developing Criteria
  22. New technologies such as chat and other process improvements
  23. Goal for FY22 = 75.0%
  24. Collaborate with Business Analyst team
  25. Goal for FY22 = 75.0%
  26. Provide feedback on critical errors and enhancements.
  27. Product Security and Compliance
  28. Inbound Response Rate<1 Minute=92%
  29. Operational
  30. 89.00%
  31. <$1.20M89.00%
  32. Ensure Support teams are prepared to move over to phase 2
  33. Account Executives
  34. Leadership Development/Succession initiative
  35. $19.7MM
  36. IImproved Customer Awareness
  37. Implement Genesys Call Manager
  38. = 2,000 by end of FY22
  39. Library
  40. Implement new Business Systems for Support teams
  41. Both Additional infrastructure, Development And Licensing Support
  42. Inbound Call Abandonment Rate= 95%
  43. Business Systems & Telephony
  44. 2 new leadership courses being developed by Kennan
  45. National Accounts Support Plan
  46. Operations
  47. Develop & Implement PSC tools
  48. Maintain achievement of all customer facing SLA's
  49. Much Better Customer Experience
  50. Potential for Tech-Assist mobile app