(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Both Additional infrastructure, Development And Licensing Support
Tech Support
FY22 Operational Plan
International Business Growth
IImproved Customer Awareness
Collections Support Plan
Possible pricing promotion to accelerate sunset
89.00%
Implement Genesys Call Manager
Maintain achievement of all customer facing SLA's
Account Executives
Develop & Implement PSC tools
Leadership Development/Succession initiative
Retention Plan
National Accounts Support Plan
Ensure Support teams are prepared to move over to phase 2
Library
$19.7MM
Maintain all support SLA’s during Transition to new CRM
Collections
Add $150K in ARR (~350 subs)
Tech Assist
Inbound Response Rate<1 Minute=92%
Inbound Call Abandonment Rate= 95%
Create coaching opportunities proof of concept
Collaborate with Business Analyst team
2 new leadership courses being developed by Kennan
Implement new Business Systems for Support teams
Operations
Implement end of life strategy for Manage DVD products
Execute Plan for Improving 1st Year Retention
Operational
Business Systems & Telephony
= 2,000 by end of FY22
Begin Discussions For Developing Criteria
Cancel Survey Tool 2.0
<$1.20M89.00%
Potential for Tech-Assist mobile app
New technologies such as chat and other process improvements
Operational Efficiencies
Work With IT/Business Systems to Finalize Tools
Provide feedback on critical errors and enhancements.
