(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
National Accounts Support Plan
Inbound Call Abandonment Rate= 95%
Develop new coaching opportunities
Operations
Provide feedback on critical errors and enhancements.
Tech Assist
Implement Genesys Call Manager
Both Additional infrastructure, Development And Licensing Support
Collaborate with Business Analyst team
Maintain all support SLA’s during Transition to new CRM
89.00%
Create coaching opportunities proof of concept
Business Systems & Telephony
FY22 Operational Plan
Account Executives
New technologies such as chat and other process improvements
Begin Discussions For Developing Criteria
Spanish Library support in Mexico
Develop & Implement PSC tools
Collections Support Plan
Goal for FY22 = 75.0%
Product Security and Compliance
= 2,000 by end of FY22
Execute Plan for Improving 1st Year Retention
Implement end of life strategy for Manage DVD products
Implement new Business Systems for Support teams
International Business Growth
Much Better Customer Experience
Leadership Development/Succession initiative
$19.7MM
Retention Plan
Possible pricing promotion to accelerate sunset
Inbound Response Rate<1 Minute=92%
Operational
<$1.20M89.00%
Collections
IImproved Customer Awareness
2 new leadership courses being developed by Kennan
Operational Efficiencies
Add $150K in ARR (~350 subs)
Library
Ensure Support teams are prepared to move over to phase 2
