(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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IImproved Customer Awareness
Leadership Development/Succession initiative
FY22 Operational Plan
$19.7MM
Operations
Business Systems & Telephony
<$1.20M89.00%
Collections
Execute Plan for Improving 1st Year Retention
= 2,000 by end of FY22
89.00%
Retention Plan
Cancel Survey Tool 2.0
Collections Support Plan
Develop new coaching opportunities
Possible pricing promotion to accelerate sunset
Potential for Tech-Assist mobile app
Provide feedback on critical errors and enhancements.
Tech Assist
Much Better Customer Experience
Operational Efficiencies
Goal for FY22 = 75.0%
Create coaching opportunities proof of concept
Implement Genesys Call Manager
Maintain achievement of all customer facing SLA's
New technologies such as chat and other process improvements
International Business Growth
Both Additional infrastructure, Development And Licensing Support
Maintain all support SLA’s during Transition to new CRM
Product Security and Compliance
Implement new Business Systems for Support teams
Implement end of life strategy for Manage DVD products
National Accounts Support Plan
Add $150K in ARR (~350 subs)
Library
Operational
Inbound Response Rate<1 Minute=92%
Collaborate with Business Analyst team
Ensure Support teams are prepared to move over to phase 2
Begin Discussions For Developing Criteria
Spanish Library support in Mexico
Develop & Implement PSC tools
Tech Support
Work With IT/Business Systems to Finalize Tools
Account Executives
2 new leadership courses being developed by Kennan
