(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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International Business Growth
Potential for Tech-Assist mobile app
Tech Assist
Collections
Execute Plan for Improving 1st Year Retention
= 2,000 by end of FY22
Business Systems & Telephony
Tech Support
Provide feedback on critical errors and enhancements.
Begin Discussions For Developing Criteria
Inbound Response Rate<1 Minute=92%
Product Security and Compliance
Develop & Implement PSC tools
Operations
89.00%
National Accounts Support Plan
Operational Efficiencies
New technologies such as chat and other process improvements
Implement Genesys Call Manager
Implement new Business Systems for Support teams
Goal for FY22 = 75.0%
Collections Support Plan
2 new leadership courses being developed by Kennan
Cancel Survey Tool 2.0
Spanish Library support in Mexico
Create coaching opportunities proof of concept
IImproved Customer Awareness
Leadership Development/Succession initiative
Retention Plan
Maintain achievement of all customer facing SLA's
Much Better Customer Experience
Ensure Support teams are prepared to move over to phase 2
Inbound Call Abandonment Rate= 95%
Implement end of life strategy for Manage DVD products
<$1.20M89.00%
Add $150K in ARR (~350 subs)
Work With IT/Business Systems to Finalize Tools
Possible pricing promotion to accelerate sunset
Both Additional infrastructure, Development And Licensing Support
Develop new coaching opportunities
Collaborate with Business Analyst team
FY22 Operational Plan
$19.7MM
Maintain all support SLA’s during Transition to new CRM
