(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Collections
Possible pricing promotion to accelerate sunset
Collections Support Plan
Implement new Business Systems for Support teams
Inbound Response Rate<1 Minute=92%
Begin Discussions For Developing Criteria
Product Security and Compliance
Both Additional infrastructure, Development And Licensing Support
International Business Growth
Business Systems & Telephony
Execute Plan for Improving 1st Year Retention
Retention Plan
IImproved Customer Awareness
$19.7MM
Leadership Development/Succession initiative
Maintain all support SLA’s during Transition to new CRM
Operational Efficiencies
Implement end of life strategy for Manage DVD products
Much Better Customer Experience
New technologies such as chat and other process improvements
Implement Genesys Call Manager
Tech Assist
2 new leadership courses being developed by Kennan
Spanish Library support in Mexico
Account Executives
Maintain achievement of all customer facing SLA's
Develop new coaching opportunities
Potential for Tech-Assist mobile app
Cancel Survey Tool 2.0
National Accounts Support Plan
Inbound Call Abandonment Rate= 95%
Tech Support
Operations
Operational
Provide feedback on critical errors and enhancements.
<$1.20M89.00%
Develop & Implement PSC tools
= 2,000 by end of FY22
Goal for FY22 = 75.0%
Work With IT/Business Systems to Finalize Tools
Collaborate with Business Analyst team
Create coaching opportunities proof of concept
Library
Add $150K in ARR (~350 subs)
89.00%
Ensure Support teams are prepared to move over to phase 2
