(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Create coaching opportunities proof of concept
Develop & Implement PSC tools
Possible pricing promotion to accelerate sunset
Work With IT/Business Systems to Finalize Tools
Operational
FY22 Operational Plan
Inbound Response Rate<1 Minute=92%
Potential for Tech-Assist mobile app
Implement new Business Systems for Support teams
IImproved Customer Awareness
Begin Discussions For Developing Criteria
New technologies such as chat and other process improvements
Execute Plan for Improving 1st Year Retention
Ensure Support teams are prepared to move over to phase 2
National Accounts Support Plan
$19.7MM
Both Additional infrastructure, Development And Licensing Support
Collections Support Plan
Implement end of life strategy for Manage DVD products
= 2,000 by end of FY22
Add $150K in ARR (~350 subs)
Collections
Much Better Customer Experience
Business Systems & Telephony
Tech Support
Provide feedback on critical errors and enhancements.
Goal for FY22 = 75.0%
Product Security and Compliance
Account Executives
<$1.20M89.00%
Retention Plan
Cancel Survey Tool 2.0
Inbound Call Abandonment Rate= 95%
Library
89.00%
Maintain all support SLA’s during Transition to new CRM
2 new leadership courses being developed by Kennan
