(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Inbound Call Abandonment Rate= 95%
Ensure Support teams are prepared to move over to phase 2
Leadership Development/Succession initiative
Collections
Collaborate with Business Analyst team
Implement end of life strategy for Manage DVD products
Possible pricing promotion to accelerate sunset
Provide feedback on critical errors and enhancements.
Maintain achievement of all customer facing SLA's
Create coaching opportunities proof of concept
FY22 Operational Plan
Implement Genesys Call Manager
Product Security and Compliance
Goal for FY22 = 75.0%
89.00%
Spanish Library support in Mexico
Retention Plan
Tech Assist
Cancel Survey Tool 2.0
Collections Support Plan
Business Systems & Telephony
Both Additional infrastructure, Development And Licensing Support
Develop & Implement PSC tools
Develop new coaching opportunities
Work With IT/Business Systems to Finalize Tools
Account Executives
Execute Plan for Improving 1st Year Retention
Maintain all support SLA’s during Transition to new CRM
Inbound Response Rate<1 Minute=92%
Add $150K in ARR (~350 subs)
National Accounts Support Plan
Tech Support
International Business Growth
Implement new Business Systems for Support teams
IImproved Customer Awareness
Operational Efficiencies
= 2,000 by end of FY22
<$1.20M89.00%
Begin Discussions For Developing Criteria
Operations
Operational
Much Better Customer Experience
Library
2 new leadership courses being developed by Kennan
Potential for Tech-Assist mobile app
$19.7MM
New technologies such as chat and other process improvements
