(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Develop & Implement PSC tools
International Business Growth
Possible pricing promotion to accelerate sunset
Leadership Development/Succession initiative
2 new leadership courses being developed by Kennan
Library
Business Systems & Telephony
National Accounts Support Plan
Account Executives
Provide feedback on critical errors and enhancements.
Maintain all support SLA’s during Transition to new CRM
Create coaching opportunities proof of concept
Begin Discussions For Developing Criteria
Cancel Survey Tool 2.0
New technologies such as chat and other process improvements
<$1.20M89.00%
Maintain achievement of all customer facing SLA's
Tech Assist
= 2,000 by end of FY22
Collaborate with Business Analyst team
Add $150K in ARR (~350 subs)
Both Additional infrastructure, Development And Licensing Support
Much Better Customer Experience
Inbound Response Rate<1 Minute=92%
IImproved Customer Awareness
Goal for FY22 = 75.0%
Operational
Product Security and Compliance
Implement new Business Systems for Support teams
Work With IT/Business Systems to Finalize Tools
FY22 Operational Plan
Retention Plan
Develop new coaching opportunities
Tech Support
Potential for Tech-Assist mobile app
Operations
Execute Plan for Improving 1st Year Retention
89.00%
Operational Efficiencies
Spanish Library support in Mexico
Ensure Support teams are prepared to move over to phase 2
Implement Genesys Call Manager
Inbound Call Abandonment Rate= 95%
Collections
Collections Support Plan
$19.7MM
Implement end of life strategy for Manage DVD products
