CancelSurveyTool 2.089.00%Newtechnologiessuch as chatand otherprocessimprovementsNationalAccountsSupportPlanBeginDiscussionsForDevelopingCriteriaCollaboratewithBusinessAnalyst teamCreatecoachingopportunitiesproof ofconceptDevelop &ImplementPSC toolsPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%FY22OperationalPlanEnsure Supportteams areprepared tomove over tophase 2LeadershipDevelopment/SuccessioninitiativeInternationalBusinessGrowthMaintainachievementof allcustomerfacing SLA'sOperations2 newleadershipcourses beingdeveloped byKennanCollectionsTechAssistInboundResponseRate<1Minute=92%<$1.20M89.00%Both Additionalinfrastructure,DevelopmentAnd LicensingSupportMaintain allsupportSLA’s duringTransition tonew CRMProvidefeedback oncritical errorsandenhancements.Implementnew BusinessSystems forSupportteamsAccountExecutivesProductSecurityandComplianceBusinessSystems&TelephonyAdd $150Kin ARR(~350subs)Implementend of lifestrategy forManage DVDproductsWork WithIT/BusinessSystems toFinalizeToolsMuchBetterCustomerExperienceDevelop newcoachingopportunitiesLibraryTechSupport= 2,000by endof FY22CollectionsSupportPlanOperationalInbound CallAbandonmentRate= 95%RetentionPlanPossiblepricingpromotion toacceleratesunsetIImprovedCustomerAwarenessExecutePlan forImproving1st YearRetentionSpanishLibrarysupport inMexico$19.7MMImplementGenesysCallManagerOperationalEfficienciesCancelSurveyTool 2.089.00%Newtechnologiessuch as chatand otherprocessimprovementsNationalAccountsSupportPlanBeginDiscussionsForDevelopingCriteriaCollaboratewithBusinessAnalyst teamCreatecoachingopportunitiesproof ofconceptDevelop &ImplementPSC toolsPotentialfor Tech-Assistmobile appGoal forFY22 =75.0%FY22OperationalPlanEnsure Supportteams areprepared tomove over tophase 2LeadershipDevelopment/SuccessioninitiativeInternationalBusinessGrowthMaintainachievementof allcustomerfacing SLA'sOperations2 newleadershipcourses beingdeveloped byKennanCollectionsTechAssistInboundResponseRate<1Minute=92%<$1.20M89.00%Both Additionalinfrastructure,DevelopmentAnd LicensingSupportMaintain allsupportSLA’s duringTransition tonew CRMProvidefeedback oncritical errorsandenhancements.Implementnew BusinessSystems forSupportteamsAccountExecutivesProductSecurityandComplianceBusinessSystems&TelephonyAdd $150Kin ARR(~350subs)Implementend of lifestrategy forManage DVDproductsWork WithIT/BusinessSystems toFinalizeToolsMuchBetterCustomerExperienceDevelop newcoachingopportunitiesLibraryTechSupport= 2,000by endof FY22CollectionsSupportPlanOperationalInbound CallAbandonmentRate= 95%RetentionPlanPossiblepricingpromotion toacceleratesunsetIImprovedCustomerAwarenessExecutePlan forImproving1st YearRetentionSpanishLibrarysupport inMexico$19.7MMImplementGenesysCallManagerOperationalEfficiencies

S U P P O R T - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancel Survey Tool 2.0
  2. 89.00%
  3. New technologies such as chat and other process improvements
  4. National Accounts Support Plan
  5. Begin Discussions For Developing Criteria
  6. Collaborate with Business Analyst team
  7. Create coaching opportunities proof of concept
  8. Develop & Implement PSC tools
  9. Potential for Tech-Assist mobile app
  10. Goal for FY22 = 75.0%
  11. FY22 Operational Plan
  12. Ensure Support teams are prepared to move over to phase 2
  13. Leadership Development/Succession initiative
  14. International Business Growth
  15. Maintain achievement of all customer facing SLA's
  16. Operations
  17. 2 new leadership courses being developed by Kennan
  18. Collections
  19. Tech Assist
  20. Inbound Response Rate<1 Minute=92%
  21. <$1.20M89.00%
  22. Both Additional infrastructure, Development And Licensing Support
  23. Maintain all support SLA’s during Transition to new CRM
  24. Provide feedback on critical errors and enhancements.
  25. Implement new Business Systems for Support teams
  26. Account Executives
  27. Product Security and Compliance
  28. Business Systems & Telephony
  29. Add $150K in ARR (~350 subs)
  30. Implement end of life strategy for Manage DVD products
  31. Work With IT/Business Systems to Finalize Tools
  32. Much Better Customer Experience
  33. Develop new coaching opportunities
  34. Library
  35. Tech Support
  36. = 2,000 by end of FY22
  37. Collections Support Plan
  38. Operational
  39. Inbound Call Abandonment Rate= 95%
  40. Retention Plan
  41. Possible pricing promotion to accelerate sunset
  42. IImproved Customer Awareness
  43. Execute Plan for Improving 1st Year Retention
  44. Spanish Library support in Mexico
  45. $19.7MM
  46. Implement Genesys Call Manager
  47. Operational Efficiencies