(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Maintain all support SLA’s during Transition to new CRM
Add $150K in ARR (~350 subs)
89.00%
Tech Assist
Collaborate with Business Analyst team
Retention Plan
Much Better Customer Experience
Product Security and Compliance
Implement new Business Systems for Support teams
International Business Growth
Cancel Survey Tool 2.0
New technologies such as chat and other process improvements
Business Systems & Telephony
Both Additional infrastructure, Development And Licensing Support
Library
IImproved Customer Awareness
Leadership Development/Succession initiative
= 2,000 by end of FY22
Collections Support Plan
Goal for FY22 = 75.0%
Execute Plan for Improving 1st Year Retention
Possible pricing promotion to accelerate sunset
Operations
Maintain achievement of all customer facing SLA's
Create coaching opportunities proof of concept
Develop & Implement PSC tools
2 new leadership courses being developed by Kennan
Develop new coaching opportunities
Potential for Tech-Assist mobile app
Implement Genesys Call Manager
Begin Discussions For Developing Criteria
Work With IT/Business Systems to Finalize Tools
Tech Support
<$1.20M89.00%
FY22 Operational Plan
Implement end of life strategy for Manage DVD products
Ensure Support teams are prepared to move over to phase 2
Spanish Library support in Mexico
Account Executives
National Accounts Support Plan
Provide feedback on critical errors and enhancements.
