(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Maintain achievement of all customer facing SLA's
2 new leadership courses being developed by Kennan
IImproved Customer Awareness
Provide feedback on critical errors and enhancements.
Maintain all support SLA’s during Transition to new CRM
Collections
Both Additional infrastructure, Development And Licensing Support
Retention Plan
Implement new Business Systems for Support teams
Implement Genesys Call Manager
Implement end of life strategy for Manage DVD products
Create coaching opportunities proof of concept
Cancel Survey Tool 2.0
Work With IT/Business Systems to Finalize Tools
Account Executives
Much Better Customer Experience
<$1.20M89.00%
International Business Growth
Library
FY22 Operational Plan
Potential for Tech-Assist mobile app
Business Systems & Telephony
Develop & Implement PSC tools
Spanish Library support in Mexico
Operations
Possible pricing promotion to accelerate sunset
Operational Efficiencies
Collections Support Plan
National Accounts Support Plan
89.00%
Product Security and Compliance
Ensure Support teams are prepared to move over to phase 2
Inbound Call Abandonment Rate= 95%
Operational
Goal for FY22 = 75.0%
$19.7MM
Tech Support
New technologies such as chat and other process improvements
