Kept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakTransferred5 calls toRPHAdded newDoctor toservice deskSkyped allthe leadsfor help3xTransferreda BD NOCash pt toBenefitsSent 3birthdaycards toptsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Applied/gave info topatient aboutcopay cardOfferedadhertechbottle to10 ptsTransferredcall to UMAdded aCC toBraintreePlaced10ordersClearedaqueueUsed Fedexwebsite tocheckaddressCompleted10 welcomecalls/NEW ptLogged in to TPon time of yourscheduled shiftfor the week.Took 5newTherapyfrom CCCUsedLanguageLine 5xMade 20outbounda dayPut in 5clinicalfollow upsPlaced 5fertilityorderCompleted 3grantquestionnaireAdded ptsemail forwelcomefolder 5xKept breaktime lessthen 1 hour40 min perdayAddednewinsuranceTook 3paymentsSkypedSpanish CCsforassistance5xCompleted 4IEHPassessmentsKept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakTransferred5 calls toRPHAdded newDoctor toservice deskSkyped allthe leadsfor help3xTransferreda BD NOCash pt toBenefitsSent 3birthdaycards toptsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Applied/gave info topatient aboutcopay cardOfferedadhertechbottle to10 ptsTransferredcall to UMAdded aCC toBraintreePlaced10ordersClearedaqueueUsed Fedexwebsite tocheckaddressCompleted10 welcomecalls/NEW ptLogged in to TPon time of yourscheduled shiftfor the week.Took 5newTherapyfrom CCCUsedLanguageLine 5xMade 20outbounda dayPut in 5clinicalfollow upsPlaced 5fertilityorderCompleted 3grantquestionnaireAdded ptsemail forwelcomefolder 5xKept breaktime lessthen 1 hour40 min perdayAddednewinsuranceTook 3paymentsSkypedSpanish CCsforassistance5xCompleted 4IEHPassessments

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kept break time less then 1 hour 40 min per day
  2. Put in a complaint in License Trak
  3. Transferred 5 calls to RPH
  4. Added new Doctor to service desk
  5. Skyped all the leads for help 3x
  6. Transferred a BD NO Cash pt to Benefits
  7. Sent 3 birthday cards to pts
  8. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  9. Applied/ gave info to patient about copay card
  10. Offered adhertech bottle to 10 pts
  11. Transferred call to UM
  12. Added a CC to Braintree
  13. Placed 10 orders
  14. Cleared a queue
  15. Used Fedex website to check address
  16. Completed 10 welcome calls/NEW pt
  17. Logged in to TP on time of your scheduled shift for the week.
  18. Took 5 new Therapy from CCC
  19. Used Language Line 5x
  20. Made 20 outbound a day
  21. Put in 5 clinical follow ups
  22. Placed 5 fertility order
  23. Completed 3 grant questionnaire
  24. Added pts email for welcome folder 5x
  25. Kept break time less then 1 hour 40 min per day
  26. Added new insurance
  27. Took 3 payments
  28. Skyped Spanish CCs for assistance 5x
  29. Completed 4 IEHP assessments