Added aCC toBraintreeCompleted 3grantquestionnaireLogged in to TPon time of yourscheduled shiftfor the week.Offeredadhertechbottle to10 ptsSkypedSpanish CCsforassistance5xCompleted 4IEHPassessmentsTransferredcall to UMPut in acomplaintin LicenseTrakUsedLanguageLine 5xMade 20outbounda dayTransferreda BD NOCash pt toBenefitsPlaced10ordersPut in 5clinicalfollow upsClearedaqueueSent 3birthdaycards toptsKept breaktime lessthen 1 hour40 min perdayTransferred5 calls toRPHSkyped allthe leadsfor help3xTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Added newDoctor toservice deskPlaced 5fertilityorderApplied/gave info topatient aboutcopay cardAdded ptsemail forwelcomefolder 5xTook 5newTherapyfrom CCCAddednewinsuranceUsed Fedexwebsite tocheckaddressTook 3paymentsCompleted10 welcomecalls/NEW ptKept breaktime lessthen 1 hour40 min perdayAdded aCC toBraintreeCompleted 3grantquestionnaireLogged in to TPon time of yourscheduled shiftfor the week.Offeredadhertechbottle to10 ptsSkypedSpanish CCsforassistance5xCompleted 4IEHPassessmentsTransferredcall to UMPut in acomplaintin LicenseTrakUsedLanguageLine 5xMade 20outbounda dayTransferreda BD NOCash pt toBenefitsPlaced10ordersPut in 5clinicalfollow upsClearedaqueueSent 3birthdaycards toptsKept breaktime lessthen 1 hour40 min perdayTransferred5 calls toRPHSkyped allthe leadsfor help3xTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Added newDoctor toservice deskPlaced 5fertilityorderApplied/gave info topatient aboutcopay cardAdded ptsemail forwelcomefolder 5xTook 5newTherapyfrom CCCAddednewinsuranceUsed Fedexwebsite tocheckaddressTook 3paymentsCompleted10 welcomecalls/NEW ptKept breaktime lessthen 1 hour40 min perday

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added a CC to Braintree
  2. Completed 3 grant questionnaire
  3. Logged in to TP on time of your scheduled shift for the week.
  4. Offered adhertech bottle to 10 pts
  5. Skyped Spanish CCs for assistance 5x
  6. Completed 4 IEHP assessments
  7. Transferred call to UM
  8. Put in a complaint in License Trak
  9. Used Language Line 5x
  10. Made 20 outbound a day
  11. Transferred a BD NO Cash pt to Benefits
  12. Placed 10 orders
  13. Put in 5 clinical follow ups
  14. Cleared a queue
  15. Sent 3 birthday cards to pts
  16. Kept break time less then 1 hour 40 min per day
  17. Transferred 5 calls to RPH
  18. Skyped all the leads for help 3x
  19. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  20. Added new Doctor to service desk
  21. Placed 5 fertility order
  22. Applied/ gave info to patient about copay card
  23. Added pts email for welcome folder 5x
  24. Took 5 new Therapy from CCC
  25. Added new insurance
  26. Used Fedex website to check address
  27. Took 3 payments
  28. Completed 10 welcome calls/NEW pt
  29. Kept break time less then 1 hour 40 min per day