Put in 5clinicalfollow upsUsed Fedexwebsite tocheckaddressAdded aCC toBraintreePlaced10ordersOfferedadhertechbottle to10 ptsSent 3birthdaycards toptsCompleted 3grantquestionnairePut in acomplaintin LicenseTrakUsedLanguageLine 5xCompleted10 welcomecalls/NEW ptTransferreda BD NOCash pt toBenefitsMade 20outbounda daySkypedSpanish CCsforassistance5xTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Transferred5 calls toRPHKept breaktime lessthen 1 hour40 min perdayLogged in to TPon time of yourscheduled shiftfor the week.Applied/gave info topatient aboutcopay cardClearedaqueueSkyped allthe leadsfor help3xAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayAddednewinsuranceTook 3paymentsTook 5newTherapyfrom CCCAdded ptsemail forwelcomefolder 5xCompleted 4IEHPassessmentsPlaced 5fertilityorderTransferredcall to UMPut in 5clinicalfollow upsUsed Fedexwebsite tocheckaddressAdded aCC toBraintreePlaced10ordersOfferedadhertechbottle to10 ptsSent 3birthdaycards toptsCompleted 3grantquestionnairePut in acomplaintin LicenseTrakUsedLanguageLine 5xCompleted10 welcomecalls/NEW ptTransferreda BD NOCash pt toBenefitsMade 20outbounda daySkypedSpanish CCsforassistance5xTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Transferred5 calls toRPHKept breaktime lessthen 1 hour40 min perdayLogged in to TPon time of yourscheduled shiftfor the week.Applied/gave info topatient aboutcopay cardClearedaqueueSkyped allthe leadsfor help3xAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayAddednewinsuranceTook 3paymentsTook 5newTherapyfrom CCCAdded ptsemail forwelcomefolder 5xCompleted 4IEHPassessmentsPlaced 5fertilityorderTransferredcall to UM

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put in 5 clinical follow ups
  2. Used Fedex website to check address
  3. Added a CC to Braintree
  4. Placed 10 orders
  5. Offered adhertech bottle to 10 pts
  6. Sent 3 birthday cards to pts
  7. Completed 3 grant questionnaire
  8. Put in a complaint in License Trak
  9. Used Language Line 5x
  10. Completed 10 welcome calls/NEW pt
  11. Transferred a BD NO Cash pt to Benefits
  12. Made 20 outbound a day
  13. Skyped Spanish CCs for assistance 5x
  14. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  15. Transferred 5 calls to RPH
  16. Kept break time less then 1 hour 40 min per day
  17. Logged in to TP on time of your scheduled shift for the week.
  18. Applied/ gave info to patient about copay card
  19. Cleared a queue
  20. Skyped all the leads for help 3x
  21. Added new Doctor to service desk
  22. Kept break time less then 1 hour 40 min per day
  23. Added new insurance
  24. Took 3 payments
  25. Took 5 new Therapy from CCC
  26. Added pts email for welcome folder 5x
  27. Completed 4 IEHP assessments
  28. Placed 5 fertility order
  29. Transferred call to UM