SkypedSpanish CCsforassistance5xTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Completed10 welcomecalls/NEW ptTransferredcall to UMPut in 5clinicalfollow upsLogged in to TPon time of yourscheduled shiftfor the week.AddednewinsuranceClearedaqueueTook 5newTherapyfrom CCCPlaced10ordersAdded ptsemail forwelcomefolder 5xApplied/gave info topatient aboutcopay cardCompleted 3grantquestionnairePlaced 5fertilityorderTook 3paymentsSent 3birthdaycards toptsSkyped allthe leadsfor help3xCompleted 4IEHPassessmentsUsedLanguageLine 5xPut in acomplaintin LicenseTrakAdded aCC toBraintreeTransferreda BD NOCash pt toBenefitsAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayUsed Fedexwebsite tocheckaddressTransferred5 calls toRPHKept breaktime lessthen 1 hour40 min perdayOfferedadhertechbottle to10 ptsMade 20outbounda daySkypedSpanish CCsforassistance5xTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Completed10 welcomecalls/NEW ptTransferredcall to UMPut in 5clinicalfollow upsLogged in to TPon time of yourscheduled shiftfor the week.AddednewinsuranceClearedaqueueTook 5newTherapyfrom CCCPlaced10ordersAdded ptsemail forwelcomefolder 5xApplied/gave info topatient aboutcopay cardCompleted 3grantquestionnairePlaced 5fertilityorderTook 3paymentsSent 3birthdaycards toptsSkyped allthe leadsfor help3xCompleted 4IEHPassessmentsUsedLanguageLine 5xPut in acomplaintin LicenseTrakAdded aCC toBraintreeTransferreda BD NOCash pt toBenefitsAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayUsed Fedexwebsite tocheckaddressTransferred5 calls toRPHKept breaktime lessthen 1 hour40 min perdayOfferedadhertechbottle to10 ptsMade 20outbounda day

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Skyped Spanish CCs for assistance 5x
  2. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  3. Completed 10 welcome calls/NEW pt
  4. Transferred call to UM
  5. Put in 5 clinical follow ups
  6. Logged in to TP on time of your scheduled shift for the week.
  7. Added new insurance
  8. Cleared a queue
  9. Took 5 new Therapy from CCC
  10. Placed 10 orders
  11. Added pts email for welcome folder 5x
  12. Applied/ gave info to patient about copay card
  13. Completed 3 grant questionnaire
  14. Placed 5 fertility order
  15. Took 3 payments
  16. Sent 3 birthday cards to pts
  17. Skyped all the leads for help 3x
  18. Completed 4 IEHP assessments
  19. Used Language Line 5x
  20. Put in a complaint in License Trak
  21. Added a CC to Braintree
  22. Transferred a BD NO Cash pt to Benefits
  23. Added new Doctor to service desk
  24. Kept break time less then 1 hour 40 min per day
  25. Used Fedex website to check address
  26. Transferred 5 calls to RPH
  27. Kept break time less then 1 hour 40 min per day
  28. Offered adhertech bottle to 10 pts
  29. Made 20 outbound a day