Took a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)UsedLanguageLine 5xKept breaktime lessthen 1 hour40 min perdayTransferredcall to UMClearedaqueueAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayAdded ptsemail forwelcomefolder 5xCompleted10 welcomecalls/NEW ptAddednewinsurancePlaced 5fertilityorderApplied/gave info topatient aboutcopay cardUsed Fedexwebsite tocheckaddressCompleted 3grantquestionnaireAdded aCC toBraintreeTransferred5 calls toRPHOfferedadhertechbottle to10 ptsCompleted 4IEHPassessmentsMade 20outbounda dayTook 5newTherapyfrom CCCLogged in to TPon time of yourscheduled shiftfor the week.Skyped allthe leadsfor help3xTransferreda BD NOCash pt toBenefitsPut in acomplaintin LicenseTrakSent 3birthdaycards toptsPlaced10ordersPut in 5clinicalfollow upsTook 3paymentsSkypedSpanish CCsforassistance5xTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)UsedLanguageLine 5xKept breaktime lessthen 1 hour40 min perdayTransferredcall to UMClearedaqueueAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayAdded ptsemail forwelcomefolder 5xCompleted10 welcomecalls/NEW ptAddednewinsurancePlaced 5fertilityorderApplied/gave info topatient aboutcopay cardUsed Fedexwebsite tocheckaddressCompleted 3grantquestionnaireAdded aCC toBraintreeTransferred5 calls toRPHOfferedadhertechbottle to10 ptsCompleted 4IEHPassessmentsMade 20outbounda dayTook 5newTherapyfrom CCCLogged in to TPon time of yourscheduled shiftfor the week.Skyped allthe leadsfor help3xTransferreda BD NOCash pt toBenefitsPut in acomplaintin LicenseTrakSent 3birthdaycards toptsPlaced10ordersPut in 5clinicalfollow upsTook 3paymentsSkypedSpanish CCsforassistance5x

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  2. Used Language Line 5x
  3. Kept break time less then 1 hour 40 min per day
  4. Transferred call to UM
  5. Cleared a queue
  6. Added new Doctor to service desk
  7. Kept break time less then 1 hour 40 min per day
  8. Added pts email for welcome folder 5x
  9. Completed 10 welcome calls/NEW pt
  10. Added new insurance
  11. Placed 5 fertility order
  12. Applied/ gave info to patient about copay card
  13. Used Fedex website to check address
  14. Completed 3 grant questionnaire
  15. Added a CC to Braintree
  16. Transferred 5 calls to RPH
  17. Offered adhertech bottle to 10 pts
  18. Completed 4 IEHP assessments
  19. Made 20 outbound a day
  20. Took 5 new Therapy from CCC
  21. Logged in to TP on time of your scheduled shift for the week.
  22. Skyped all the leads for help 3x
  23. Transferred a BD NO Cash pt to Benefits
  24. Put in a complaint in License Trak
  25. Sent 3 birthday cards to pts
  26. Placed 10 orders
  27. Put in 5 clinical follow ups
  28. Took 3 payments
  29. Skyped Spanish CCs for assistance 5x