Added aCC toBraintreeLogged in to TPon time of yourscheduled shiftfor the week.Applied/gave info topatient aboutcopay cardTransferredcall to UMPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdayOfferedadhertechbottle to10 ptsPlaced 5fertilityorderTransferred5 calls toRPHUsedLanguageLine 5xMade 20outbounda dayTook 5newTherapyfrom CCCTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Put in acomplaintin LicenseTrakSkyped allthe leadsfor help3xTook 3paymentsSkypedSpanish CCsforassistance5xCompleted10 welcomecalls/NEW ptCompleted 4IEHPassessmentsAdded newDoctor toservice deskAddednewinsurancePlaced10ordersUsed Fedexwebsite tocheckaddressTransferreda BD NOCash pt toBenefitsAdded ptsemail forwelcomefolder 5xCompleted 3grantquestionnaireKept breaktime lessthen 1 hour40 min perdaySent 3birthdaycards toptsClearedaqueueAdded aCC toBraintreeLogged in to TPon time of yourscheduled shiftfor the week.Applied/gave info topatient aboutcopay cardTransferredcall to UMPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdayOfferedadhertechbottle to10 ptsPlaced 5fertilityorderTransferred5 calls toRPHUsedLanguageLine 5xMade 20outbounda dayTook 5newTherapyfrom CCCTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Put in acomplaintin LicenseTrakSkyped allthe leadsfor help3xTook 3paymentsSkypedSpanish CCsforassistance5xCompleted10 welcomecalls/NEW ptCompleted 4IEHPassessmentsAdded newDoctor toservice deskAddednewinsurancePlaced10ordersUsed Fedexwebsite tocheckaddressTransferreda BD NOCash pt toBenefitsAdded ptsemail forwelcomefolder 5xCompleted 3grantquestionnaireKept breaktime lessthen 1 hour40 min perdaySent 3birthdaycards toptsClearedaqueue

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added a CC to Braintree
  2. Logged in to TP on time of your scheduled shift for the week.
  3. Applied/ gave info to patient about copay card
  4. Transferred call to UM
  5. Put in 5 clinical follow ups
  6. Kept break time less then 1 hour 40 min per day
  7. Offered adhertech bottle to 10 pts
  8. Placed 5 fertility order
  9. Transferred 5 calls to RPH
  10. Used Language Line 5x
  11. Made 20 outbound a day
  12. Took 5 new Therapy from CCC
  13. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  14. Put in a complaint in License Trak
  15. Skyped all the leads for help 3x
  16. Took 3 payments
  17. Skyped Spanish CCs for assistance 5x
  18. Completed 10 welcome calls/NEW pt
  19. Completed 4 IEHP assessments
  20. Added new Doctor to service desk
  21. Added new insurance
  22. Placed 10 orders
  23. Used Fedex website to check address
  24. Transferred a BD NO Cash pt to Benefits
  25. Added pts email for welcome folder 5x
  26. Completed 3 grant questionnaire
  27. Kept break time less then 1 hour 40 min per day
  28. Sent 3 birthday cards to pts
  29. Cleared a queue