Added aCC toBraintreeAddednewinsuranceAdded ptsemail forwelcomefolder 5xUsedLanguageLine 5xLogged in to TPon time of yourscheduled shiftfor the week.Added newDoctor toservice deskApplied/gave info topatient aboutcopay cardSkyped allthe leadsfor help3xClearedaqueueMade 20outbounda dayPlaced10ordersSkypedSpanish CCsforassistance5xTook 3paymentsSent 3birthdaycards toptsTransferreda BD NOCash pt toBenefitsUsed Fedexwebsite tocheckaddressOfferedadhertechbottle to10 ptsTransferredcall to UMPut in acomplaintin LicenseTrakTook 5newTherapyfrom CCCPlaced 5fertilityorderCompleted10 welcomecalls/NEW ptTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Completed 3grantquestionnaireTransferred5 calls toRPHCompleted 4IEHPassessmentsPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdayKept breaktime lessthen 1 hour40 min perdayAdded aCC toBraintreeAddednewinsuranceAdded ptsemail forwelcomefolder 5xUsedLanguageLine 5xLogged in to TPon time of yourscheduled shiftfor the week.Added newDoctor toservice deskApplied/gave info topatient aboutcopay cardSkyped allthe leadsfor help3xClearedaqueueMade 20outbounda dayPlaced10ordersSkypedSpanish CCsforassistance5xTook 3paymentsSent 3birthdaycards toptsTransferreda BD NOCash pt toBenefitsUsed Fedexwebsite tocheckaddressOfferedadhertechbottle to10 ptsTransferredcall to UMPut in acomplaintin LicenseTrakTook 5newTherapyfrom CCCPlaced 5fertilityorderCompleted10 welcomecalls/NEW ptTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Completed 3grantquestionnaireTransferred5 calls toRPHCompleted 4IEHPassessmentsPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdayKept breaktime lessthen 1 hour40 min perday

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added a CC to Braintree
  2. Added new insurance
  3. Added pts email for welcome folder 5x
  4. Used Language Line 5x
  5. Logged in to TP on time of your scheduled shift for the week.
  6. Added new Doctor to service desk
  7. Applied/ gave info to patient about copay card
  8. Skyped all the leads for help 3x
  9. Cleared a queue
  10. Made 20 outbound a day
  11. Placed 10 orders
  12. Skyped Spanish CCs for assistance 5x
  13. Took 3 payments
  14. Sent 3 birthday cards to pts
  15. Transferred a BD NO Cash pt to Benefits
  16. Used Fedex website to check address
  17. Offered adhertech bottle to 10 pts
  18. Transferred call to UM
  19. Put in a complaint in License Trak
  20. Took 5 new Therapy from CCC
  21. Placed 5 fertility order
  22. Completed 10 welcome calls/NEW pt
  23. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  24. Completed 3 grant questionnaire
  25. Transferred 5 calls to RPH
  26. Completed 4 IEHP assessments
  27. Put in 5 clinical follow ups
  28. Kept break time less then 1 hour 40 min per day
  29. Kept break time less then 1 hour 40 min per day