Skyped allthe leadsfor help3xLogged in to TPon time of yourscheduled shiftfor the week.Took 3paymentsTransferredcall to UMAdded aCC toBraintreePut in 5clinicalfollow upsPut in acomplaintin LicenseTrakAdded ptsemail forwelcomefolder 5xClearedaqueueTransferreda BD NOCash pt toBenefitsUsed Fedexwebsite tocheckaddressAdded newDoctor toservice deskCompleted 4IEHPassessmentsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Offeredadhertechbottle to10 ptsSent 3birthdaycards toptsPlaced10ordersTransferred5 calls toRPHPlaced 5fertilityorderApplied/gave info topatient aboutcopay cardAddednewinsuranceKept breaktime lessthen 1 hour40 min perdayCompleted 3grantquestionnaireSkypedSpanish CCsforassistance5xKept breaktime lessthen 1 hour40 min perdayTook 5newTherapyfrom CCCMade 20outbounda dayUsedLanguageLine 5xCompleted10 welcomecalls/NEW ptSkyped allthe leadsfor help3xLogged in to TPon time of yourscheduled shiftfor the week.Took 3paymentsTransferredcall to UMAdded aCC toBraintreePut in 5clinicalfollow upsPut in acomplaintin LicenseTrakAdded ptsemail forwelcomefolder 5xClearedaqueueTransferreda BD NOCash pt toBenefitsUsed Fedexwebsite tocheckaddressAdded newDoctor toservice deskCompleted 4IEHPassessmentsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Offeredadhertechbottle to10 ptsSent 3birthdaycards toptsPlaced10ordersTransferred5 calls toRPHPlaced 5fertilityorderApplied/gave info topatient aboutcopay cardAddednewinsuranceKept breaktime lessthen 1 hour40 min perdayCompleted 3grantquestionnaireSkypedSpanish CCsforassistance5xKept breaktime lessthen 1 hour40 min perdayTook 5newTherapyfrom CCCMade 20outbounda dayUsedLanguageLine 5xCompleted10 welcomecalls/NEW pt

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Skyped all the leads for help 3x
  2. Logged in to TP on time of your scheduled shift for the week.
  3. Took 3 payments
  4. Transferred call to UM
  5. Added a CC to Braintree
  6. Put in 5 clinical follow ups
  7. Put in a complaint in License Trak
  8. Added pts email for welcome folder 5x
  9. Cleared a queue
  10. Transferred a BD NO Cash pt to Benefits
  11. Used Fedex website to check address
  12. Added new Doctor to service desk
  13. Completed 4 IEHP assessments
  14. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  15. Offered adhertech bottle to 10 pts
  16. Sent 3 birthday cards to pts
  17. Placed 10 orders
  18. Transferred 5 calls to RPH
  19. Placed 5 fertility order
  20. Applied/ gave info to patient about copay card
  21. Added new insurance
  22. Kept break time less then 1 hour 40 min per day
  23. Completed 3 grant questionnaire
  24. Skyped Spanish CCs for assistance 5x
  25. Kept break time less then 1 hour 40 min per day
  26. Took 5 new Therapy from CCC
  27. Made 20 outbound a day
  28. Used Language Line 5x
  29. Completed 10 welcome calls/NEW pt