Completed10 welcomecalls/NEW ptLogged in to TPon time of yourscheduled shiftfor the week.Placed 5fertilityorderApplied/gave info topatient aboutcopay cardTook 3paymentsTransferredcall to UMClearedaqueuePut in 5clinicalfollow upsAdded newDoctor toservice deskCompleted 4IEHPassessmentsUsed Fedexwebsite tocheckaddressTransferred5 calls toRPHSkypedSpanish CCsforassistance5xSkyped allthe leadsfor help3xSent 3birthdaycards toptsAdded aCC toBraintreeTransferreda BD NOCash pt toBenefitsAdded ptsemail forwelcomefolder 5xPut in acomplaintin LicenseTrakAddednewinsuranceMade 20outbounda dayUsedLanguageLine 5xPlaced10ordersKept breaktime lessthen 1 hour40 min perdayCompleted 3grantquestionnaireTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Offeredadhertechbottle to10 ptsTook 5newTherapyfrom CCCKept breaktime lessthen 1 hour40 min perdayCompleted10 welcomecalls/NEW ptLogged in to TPon time of yourscheduled shiftfor the week.Placed 5fertilityorderApplied/gave info topatient aboutcopay cardTook 3paymentsTransferredcall to UMClearedaqueuePut in 5clinicalfollow upsAdded newDoctor toservice deskCompleted 4IEHPassessmentsUsed Fedexwebsite tocheckaddressTransferred5 calls toRPHSkypedSpanish CCsforassistance5xSkyped allthe leadsfor help3xSent 3birthdaycards toptsAdded aCC toBraintreeTransferreda BD NOCash pt toBenefitsAdded ptsemail forwelcomefolder 5xPut in acomplaintin LicenseTrakAddednewinsuranceMade 20outbounda dayUsedLanguageLine 5xPlaced10ordersKept breaktime lessthen 1 hour40 min perdayCompleted 3grantquestionnaireTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Offeredadhertechbottle to10 ptsTook 5newTherapyfrom CCCKept breaktime lessthen 1 hour40 min perday

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 10 welcome calls/NEW pt
  2. Logged in to TP on time of your scheduled shift for the week.
  3. Placed 5 fertility order
  4. Applied/ gave info to patient about copay card
  5. Took 3 payments
  6. Transferred call to UM
  7. Cleared a queue
  8. Put in 5 clinical follow ups
  9. Added new Doctor to service desk
  10. Completed 4 IEHP assessments
  11. Used Fedex website to check address
  12. Transferred 5 calls to RPH
  13. Skyped Spanish CCs for assistance 5x
  14. Skyped all the leads for help 3x
  15. Sent 3 birthday cards to pts
  16. Added a CC to Braintree
  17. Transferred a BD NO Cash pt to Benefits
  18. Added pts email for welcome folder 5x
  19. Put in a complaint in License Trak
  20. Added new insurance
  21. Made 20 outbound a day
  22. Used Language Line 5x
  23. Placed 10 orders
  24. Kept break time less then 1 hour 40 min per day
  25. Completed 3 grant questionnaire
  26. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  27. Offered adhertech bottle to 10 pts
  28. Took 5 new Therapy from CCC
  29. Kept break time less then 1 hour 40 min per day