Completed 3grantquestionnaireTook 3paymentsApplied/gave info topatient aboutcopay cardSkypedSpanish CCsforassistance5xCompleted10 welcomecalls/NEW ptSent 3birthdaycards toptsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Transferred5 calls toRPHSkyped allthe leadsfor help3xAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakTransferreda BD NOCash pt toBenefitsPut in 5clinicalfollow upsMade 20outbounda dayTransferredcall to UMPlaced10ordersAdded aCC toBraintreeTook 5newTherapyfrom CCCUsedLanguageLine 5xUsed Fedexwebsite tocheckaddressOfferedadhertechbottle to10 ptsAddednewinsuranceAdded ptsemail forwelcomefolder 5xPlaced 5fertilityorderLogged in to TPon time of yourscheduled shiftfor the week.ClearedaqueueCompleted 4IEHPassessmentsKept breaktime lessthen 1 hour40 min perdayCompleted 3grantquestionnaireTook 3paymentsApplied/gave info topatient aboutcopay cardSkypedSpanish CCsforassistance5xCompleted10 welcomecalls/NEW ptSent 3birthdaycards toptsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Transferred5 calls toRPHSkyped allthe leadsfor help3xAdded newDoctor toservice deskKept breaktime lessthen 1 hour40 min perdayPut in acomplaintin LicenseTrakTransferreda BD NOCash pt toBenefitsPut in 5clinicalfollow upsMade 20outbounda dayTransferredcall to UMPlaced10ordersAdded aCC toBraintreeTook 5newTherapyfrom CCCUsedLanguageLine 5xUsed Fedexwebsite tocheckaddressOfferedadhertechbottle to10 ptsAddednewinsuranceAdded ptsemail forwelcomefolder 5xPlaced 5fertilityorderLogged in to TPon time of yourscheduled shiftfor the week.ClearedaqueueCompleted 4IEHPassessmentsKept breaktime lessthen 1 hour40 min perday

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 3 grant questionnaire
  2. Took 3 payments
  3. Applied/ gave info to patient about copay card
  4. Skyped Spanish CCs for assistance 5x
  5. Completed 10 welcome calls/NEW pt
  6. Sent 3 birthday cards to pts
  7. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  8. Transferred 5 calls to RPH
  9. Skyped all the leads for help 3x
  10. Added new Doctor to service desk
  11. Kept break time less then 1 hour 40 min per day
  12. Put in a complaint in License Trak
  13. Transferred a BD NO Cash pt to Benefits
  14. Put in 5 clinical follow ups
  15. Made 20 outbound a day
  16. Transferred call to UM
  17. Placed 10 orders
  18. Added a CC to Braintree
  19. Took 5 new Therapy from CCC
  20. Used Language Line 5x
  21. Used Fedex website to check address
  22. Offered adhertech bottle to 10 pts
  23. Added new insurance
  24. Added pts email for welcome folder 5x
  25. Placed 5 fertility order
  26. Logged in to TP on time of your scheduled shift for the week.
  27. Cleared a queue
  28. Completed 4 IEHP assessments
  29. Kept break time less then 1 hour 40 min per day