Kept breaktime lessthen 1 hour40 min perdayCompleted 4IEHPassessmentsKept breaktime lessthen 1 hour40 min perdayApplied/gave info topatient aboutcopay cardTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Transferred5 calls toRPHCompleted 3grantquestionnaireAddednewinsuranceCompleted10 welcomecalls/NEW ptTook 5newTherapyfrom CCCTransferredcall to UMTook 3paymentsAdded ptsemail forwelcomefolder 5xTransferreda BD NOCash pt toBenefitsPlaced10ordersAdded aCC toBraintreeClearedaqueuePlaced 5fertilityorderAdded newDoctor toservice deskSkyped allthe leadsfor help3xSent 3birthdaycards toptsLogged in to TPon time of yourscheduled shiftfor the week.Made 20outbounda daySkypedSpanish CCsforassistance5xUsedLanguageLine 5xOfferedadhertechbottle to10 ptsPut in acomplaintin LicenseTrakUsed Fedexwebsite tocheckaddressPut in 5clinicalfollow upsKept breaktime lessthen 1 hour40 min perdayCompleted 4IEHPassessmentsKept breaktime lessthen 1 hour40 min perdayApplied/gave info topatient aboutcopay cardTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Transferred5 calls toRPHCompleted 3grantquestionnaireAddednewinsuranceCompleted10 welcomecalls/NEW ptTook 5newTherapyfrom CCCTransferredcall to UMTook 3paymentsAdded ptsemail forwelcomefolder 5xTransferreda BD NOCash pt toBenefitsPlaced10ordersAdded aCC toBraintreeClearedaqueuePlaced 5fertilityorderAdded newDoctor toservice deskSkyped allthe leadsfor help3xSent 3birthdaycards toptsLogged in to TPon time of yourscheduled shiftfor the week.Made 20outbounda daySkypedSpanish CCsforassistance5xUsedLanguageLine 5xOfferedadhertechbottle to10 ptsPut in acomplaintin LicenseTrakUsed Fedexwebsite tocheckaddressPut in 5clinicalfollow ups

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Kept break time less then 1 hour 40 min per day
  2. Completed 4 IEHP assessments
  3. Kept break time less then 1 hour 40 min per day
  4. Applied/ gave info to patient about copay card
  5. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  6. Transferred 5 calls to RPH
  7. Completed 3 grant questionnaire
  8. Added new insurance
  9. Completed 10 welcome calls/NEW pt
  10. Took 5 new Therapy from CCC
  11. Transferred call to UM
  12. Took 3 payments
  13. Added pts email for welcome folder 5x
  14. Transferred a BD NO Cash pt to Benefits
  15. Placed 10 orders
  16. Added a CC to Braintree
  17. Cleared a queue
  18. Placed 5 fertility order
  19. Added new Doctor to service desk
  20. Skyped all the leads for help 3x
  21. Sent 3 birthday cards to pts
  22. Logged in to TP on time of your scheduled shift for the week.
  23. Made 20 outbound a day
  24. Skyped Spanish CCs for assistance 5x
  25. Used Language Line 5x
  26. Offered adhertech bottle to 10 pts
  27. Put in a complaint in License Trak
  28. Used Fedex website to check address
  29. Put in 5 clinical follow ups