Logged in to TPon time of yourscheduled shiftfor the week.Transferredcall to UMAdded newDoctor toservice deskClearedaqueueApplied/gave info topatient aboutcopay cardTransferreda BD NOCash pt toBenefitsTook 3paymentsTransferred5 calls toRPHPut in 5clinicalfollow upsUsedLanguageLine 5xSent 3birthdaycards toptsSkypedSpanish CCsforassistance5xPlaced 5fertilityorderMade 20outbounda dayCompleted 3grantquestionnaireCompleted 4IEHPassessmentsPlaced10ordersAddednewinsuranceKept breaktime lessthen 1 hour40 min perdaySkyped allthe leadsfor help3xUsed Fedexwebsite tocheckaddressAdded ptsemail forwelcomefolder 5xTook 5newTherapyfrom CCCOfferedadhertechbottle to10 ptsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Put in acomplaintin LicenseTrakCompleted10 welcomecalls/NEW ptKept breaktime lessthen 1 hour40 min perdayAdded aCC toBraintreeLogged in to TPon time of yourscheduled shiftfor the week.Transferredcall to UMAdded newDoctor toservice deskClearedaqueueApplied/gave info topatient aboutcopay cardTransferreda BD NOCash pt toBenefitsTook 3paymentsTransferred5 calls toRPHPut in 5clinicalfollow upsUsedLanguageLine 5xSent 3birthdaycards toptsSkypedSpanish CCsforassistance5xPlaced 5fertilityorderMade 20outbounda dayCompleted 3grantquestionnaireCompleted 4IEHPassessmentsPlaced10ordersAddednewinsuranceKept breaktime lessthen 1 hour40 min perdaySkyped allthe leadsfor help3xUsed Fedexwebsite tocheckaddressAdded ptsemail forwelcomefolder 5xTook 5newTherapyfrom CCCOfferedadhertechbottle to10 ptsTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Put in acomplaintin LicenseTrakCompleted10 welcomecalls/NEW ptKept breaktime lessthen 1 hour40 min perdayAdded aCC toBraintree

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Logged in to TP on time of your scheduled shift for the week.
  2. Transferred call to UM
  3. Added new Doctor to service desk
  4. Cleared a queue
  5. Applied/ gave info to patient about copay card
  6. Transferred a BD NO Cash pt to Benefits
  7. Took 3 payments
  8. Transferred 5 calls to RPH
  9. Put in 5 clinical follow ups
  10. Used Language Line 5x
  11. Sent 3 birthday cards to pts
  12. Skyped Spanish CCs for assistance 5x
  13. Placed 5 fertility order
  14. Made 20 outbound a day
  15. Completed 3 grant questionnaire
  16. Completed 4 IEHP assessments
  17. Placed 10 orders
  18. Added new insurance
  19. Kept break time less then 1 hour 40 min per day
  20. Skyped all the leads for help 3x
  21. Used Fedex website to check address
  22. Added pts email for welcome folder 5x
  23. Took 5 new Therapy from CCC
  24. Offered adhertech bottle to 10 pts
  25. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  26. Put in a complaint in License Trak
  27. Completed 10 welcome calls/NEW pt
  28. Kept break time less then 1 hour 40 min per day
  29. Added a CC to Braintree