Took 3paymentsKept breaktime lessthen 1 hour40 min perdayClearedaqueuePlaced 5fertilityorderAdded aCC toBraintreeAdded ptsemail forwelcomefolder 5xTook 5newTherapyfrom CCCPut in 5clinicalfollow upsUsedLanguageLine 5xAdded newDoctor toservice deskTransferreda BD NOCash pt toBenefitsPut in acomplaintin LicenseTrakMade 20outbounda daySent 3birthdaycards toptsPlaced10ordersSkypedSpanish CCsforassistance5xCompleted 4IEHPassessmentsTransferredcall to UMTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Logged in to TPon time of yourscheduled shiftfor the week.Used Fedexwebsite tocheckaddressCompleted 3grantquestionnaireAddednewinsuranceCompleted10 welcomecalls/NEW ptKept breaktime lessthen 1 hour40 min perdaySkyped allthe leadsfor help3xApplied/gave info topatient aboutcopay cardTransferred5 calls toRPHOfferedadhertechbottle to10 ptsTook 3paymentsKept breaktime lessthen 1 hour40 min perdayClearedaqueuePlaced 5fertilityorderAdded aCC toBraintreeAdded ptsemail forwelcomefolder 5xTook 5newTherapyfrom CCCPut in 5clinicalfollow upsUsedLanguageLine 5xAdded newDoctor toservice deskTransferreda BD NOCash pt toBenefitsPut in acomplaintin LicenseTrakMade 20outbounda daySent 3birthdaycards toptsPlaced10ordersSkypedSpanish CCsforassistance5xCompleted 4IEHPassessmentsTransferredcall to UMTook a new pt(Cimzia, Skyrizi,Fertility,Celgene, Hep-c,Transplant)Logged in to TPon time of yourscheduled shiftfor the week.Used Fedexwebsite tocheckaddressCompleted 3grantquestionnaireAddednewinsuranceCompleted10 welcomecalls/NEW ptKept breaktime lessthen 1 hour40 min perdaySkyped allthe leadsfor help3xApplied/gave info topatient aboutcopay cardTransferred5 calls toRPHOfferedadhertechbottle to10 pts

COE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took 3 payments
  2. Kept break time less then 1 hour 40 min per day
  3. Cleared a queue
  4. Placed 5 fertility order
  5. Added a CC to Braintree
  6. Added pts email for welcome folder 5x
  7. Took 5 new Therapy from CCC
  8. Put in 5 clinical follow ups
  9. Used Language Line 5x
  10. Added new Doctor to service desk
  11. Transferred a BD NO Cash pt to Benefits
  12. Put in a complaint in License Trak
  13. Made 20 outbound a day
  14. Sent 3 birthday cards to pts
  15. Placed 10 orders
  16. Skyped Spanish CCs for assistance 5x
  17. Completed 4 IEHP assessments
  18. Transferred call to UM
  19. Took a new pt (Cimzia, Skyrizi, Fertility, Celgene, Hep-c, Transplant)
  20. Logged in to TP on time of your scheduled shift for the week.
  21. Used Fedex website to check address
  22. Completed 3 grant questionnaire
  23. Added new insurance
  24. Completed 10 welcome calls/NEW pt
  25. Kept break time less then 1 hour 40 min per day
  26. Skyped all the leads for help 3x
  27. Applied/ gave info to patient about copay card
  28. Transferred 5 calls to RPH
  29. Offered adhertech bottle to 10 pts