1+ hourprogressivetroubleshoot"Myprescription is*wrong* Can Ijust talk to thedoctor?"PTscheduledfor 4thRxCkMissed lunchbreak or it'sextremelylateI was toldit wouldbe readyby today"Is thisbetter orworse?""Yes"ComplainshowexpensivePT wearingthe sametrials fromlast yearMyprescriptionfrom 2008"works fine"Is theinsuranceapplied tothat?Same daybooking MVNP noregistrationno insurancePT whostays for 30min checkingadjustedglasses"I boughtthemonline"5:50PMLindberg PTlooking topurchaseWhat do youmeaninsurancedoesn'tcover CLExMiss OCBappointmentComes backfor MV tocomplainDo youhave aback-up?"No"Why do Ineed to fillout forms ifI've beenhere beforeCoworkerleavesyou to thewolvesI thoughtthese werescratchproof"What do youmean you can'textend myexpired contactlensprescription?"PT rolls in 20min lateBerates staffExpects to stillbe seenPhonecall over25 min"I ran out ofcontacts butI have aweddingtomorrow"1+ hourprogressivetroubleshoot"Myprescription is*wrong* Can Ijust talk to thedoctor?"PTscheduledfor 4thRxCkMissed lunchbreak or it'sextremelylateI was toldit wouldbe readyby today"Is thisbetter orworse?""Yes"ComplainshowexpensivePT wearingthe sametrials fromlast yearMyprescriptionfrom 2008"works fine"Is theinsuranceapplied tothat?Same daybooking MVNP noregistrationno insurancePT whostays for 30min checkingadjustedglasses"I boughtthemonline"5:50PMLindberg PTlooking topurchaseWhat do youmeaninsurancedoesn'tcover CLExMiss OCBappointmentComes backfor MV tocomplainDo youhave aback-up?"No"Why do Ineed to fillout forms ifI've beenhere beforeCoworkerleavesyou to thewolvesI thoughtthese werescratchproof"What do youmean you can'textend myexpired contactlensprescription?"PT rolls in 20min lateBerates staffExpects to stillbe seenPhonecall over25 min"I ran out ofcontacts butI have aweddingtomorrow"

Nightmare Patients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1+ hour progressive troubleshoot
  2. "My prescription is *wrong* Can I just talk to the doctor?"
  3. PT scheduled for 4th RxCk
  4. Missed lunch break or it's extremely late
  5. I was told it would be ready by today
  6. "Is this better or worse?" "Yes"
  7. Complains how expensive
  8. PT wearing the same trials from last year
  9. My prescription from 2008 "works fine"
  10. Is the insurance applied to that?
  11. Same day booking MV NP no registration no insurance
  12. PT who stays for 30 min checking adjusted glasses
  13. "I bought them online"
  14. 5:50PM Lindberg PT looking to purchase
  15. What do you mean insurance doesn't cover CLEx
  16. Miss OCB appointment Comes back for MV to complain
  17. Do you have a back-up? "No"
  18. Why do I need to fill out forms if I've been here before
  19. Coworker leaves you to the wolves
  20. I thought these were scratch proof
  21. "What do you mean you can't extend my expired contact lens prescription?"
  22. PT rolls in 20 min late Berates staff Expects to still be seen
  23. Phone call over 25 min
  24. "I ran out of contacts but I have a wedding tomorrow"