Phonecall over25 minCoworkerleavesyou to thewolvesI thoughtthese werescratchproofI was toldit wouldbe readyby todayPT whostays for 30min checkingadjustedglassesDo youhave aback-up?"No"ComplainshowexpensiveIs theinsuranceapplied tothat?"Is thisbetter orworse?""Yes""Myprescription is*wrong* Can Ijust talk to thedoctor?"PTscheduledfor 4thRxCkMyprescriptionfrom 2008"works fine"Why do Ineed to fillout forms ifI've beenhere beforeWhat do youmeaninsurancedoesn'tcover CLEx"I ran out ofcontacts butI have aweddingtomorrow"PT rolls in 20min lateBerates staffExpects to stillbe seen"I boughtthemonline"Same daybooking MVNP noregistrationno insurance1+ hourprogressivetroubleshootPT wearingthe sametrials fromlast yearMissed lunchbreak or it'sextremelylate"What do youmean you can'textend myexpired contactlensprescription?"5:50PMLindberg PTlooking topurchaseMiss OCBappointmentComes backfor MV tocomplainPhonecall over25 minCoworkerleavesyou to thewolvesI thoughtthese werescratchproofI was toldit wouldbe readyby todayPT whostays for 30min checkingadjustedglassesDo youhave aback-up?"No"ComplainshowexpensiveIs theinsuranceapplied tothat?"Is thisbetter orworse?""Yes""Myprescription is*wrong* Can Ijust talk to thedoctor?"PTscheduledfor 4thRxCkMyprescriptionfrom 2008"works fine"Why do Ineed to fillout forms ifI've beenhere beforeWhat do youmeaninsurancedoesn'tcover CLEx"I ran out ofcontacts butI have aweddingtomorrow"PT rolls in 20min lateBerates staffExpects to stillbe seen"I boughtthemonline"Same daybooking MVNP noregistrationno insurance1+ hourprogressivetroubleshootPT wearingthe sametrials fromlast yearMissed lunchbreak or it'sextremelylate"What do youmean you can'textend myexpired contactlensprescription?"5:50PMLindberg PTlooking topurchaseMiss OCBappointmentComes backfor MV tocomplain

Nightmare Patients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phone call over 25 min
  2. Coworker leaves you to the wolves
  3. I thought these were scratch proof
  4. I was told it would be ready by today
  5. PT who stays for 30 min checking adjusted glasses
  6. Do you have a back-up? "No"
  7. Complains how expensive
  8. Is the insurance applied to that?
  9. "Is this better or worse?" "Yes"
  10. "My prescription is *wrong* Can I just talk to the doctor?"
  11. PT scheduled for 4th RxCk
  12. My prescription from 2008 "works fine"
  13. Why do I need to fill out forms if I've been here before
  14. What do you mean insurance doesn't cover CLEx
  15. "I ran out of contacts but I have a wedding tomorrow"
  16. PT rolls in 20 min late Berates staff Expects to still be seen
  17. "I bought them online"
  18. Same day booking MV NP no registration no insurance
  19. 1+ hour progressive troubleshoot
  20. PT wearing the same trials from last year
  21. Missed lunch break or it's extremely late
  22. "What do you mean you can't extend my expired contact lens prescription?"
  23. 5:50PM Lindberg PT looking to purchase
  24. Miss OCB appointment Comes back for MV to complain