I was toldit wouldbe readyby todayMissed lunchbreak or it'sextremelylate5:50PMLindberg PTlooking topurchaseComplainshowexpensive1+ hourprogressivetroubleshootPhonecall over25 min"What do youmean you can'textend myexpired contactlensprescription?"Miss OCBappointmentComes backfor MV tocomplainIs theinsuranceapplied tothat?PT rolls in 20min lateBerates staffExpects to stillbe seen"I boughtthemonline""I ran out ofcontacts butI have aweddingtomorrow"Do youhave aback-up?"No""Is thisbetter orworse?""Yes""Myprescription is*wrong* Can Ijust talk to thedoctor?"Why do Ineed to fillout forms ifI've beenhere beforeI thoughtthese werescratchproofSame daybooking MVNP noregistrationno insuranceCoworkerleavesyou to thewolvesPT whostays for 30min checkingadjustedglassesPT wearingthe sametrials fromlast yearMyprescriptionfrom 2008"works fine"PTscheduledfor 4thRxCkWhat do youmeaninsurancedoesn'tcover CLExI was toldit wouldbe readyby todayMissed lunchbreak or it'sextremelylate5:50PMLindberg PTlooking topurchaseComplainshowexpensive1+ hourprogressivetroubleshootPhonecall over25 min"What do youmean you can'textend myexpired contactlensprescription?"Miss OCBappointmentComes backfor MV tocomplainIs theinsuranceapplied tothat?PT rolls in 20min lateBerates staffExpects to stillbe seen"I boughtthemonline""I ran out ofcontacts butI have aweddingtomorrow"Do youhave aback-up?"No""Is thisbetter orworse?""Yes""Myprescription is*wrong* Can Ijust talk to thedoctor?"Why do Ineed to fillout forms ifI've beenhere beforeI thoughtthese werescratchproofSame daybooking MVNP noregistrationno insuranceCoworkerleavesyou to thewolvesPT whostays for 30min checkingadjustedglassesPT wearingthe sametrials fromlast yearMyprescriptionfrom 2008"works fine"PTscheduledfor 4thRxCkWhat do youmeaninsurancedoesn'tcover CLEx

Nightmare Patients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I was told it would be ready by today
  2. Missed lunch break or it's extremely late
  3. 5:50PM Lindberg PT looking to purchase
  4. Complains how expensive
  5. 1+ hour progressive troubleshoot
  6. Phone call over 25 min
  7. "What do you mean you can't extend my expired contact lens prescription?"
  8. Miss OCB appointment Comes back for MV to complain
  9. Is the insurance applied to that?
  10. PT rolls in 20 min late Berates staff Expects to still be seen
  11. "I bought them online"
  12. "I ran out of contacts but I have a wedding tomorrow"
  13. Do you have a back-up? "No"
  14. "Is this better or worse?" "Yes"
  15. "My prescription is *wrong* Can I just talk to the doctor?"
  16. Why do I need to fill out forms if I've been here before
  17. I thought these were scratch proof
  18. Same day booking MV NP no registration no insurance
  19. Coworker leaves you to the wolves
  20. PT who stays for 30 min checking adjusted glasses
  21. PT wearing the same trials from last year
  22. My prescription from 2008 "works fine"
  23. PT scheduled for 4th RxCk
  24. What do you mean insurance doesn't cover CLEx