Phonecall over25 minPT rolls in 20min lateBerates staffExpects to stillbe seen1+ hourprogressivetroubleshootSame daybooking MVNP noregistrationno insurance"Myprescription is*wrong* Can Ijust talk to thedoctor?""Is thisbetter orworse?""Yes"PT whostays for 30min checkingadjustedglassesI thoughtthese werescratchproofPT wearingthe sametrials fromlast yearWhat do youmeaninsurancedoesn'tcover CLExWhy do Ineed to fillout forms ifI've beenhere beforeMissed lunchbreak or it'sextremelylateIs theinsuranceapplied tothat?"I ran out ofcontacts butI have aweddingtomorrow"ComplainshowexpensiveCoworkerleavesyou to thewolves5:50PMLindberg PTlooking topurchase"What do youmean you can'textend myexpired contactlensprescription?"Myprescriptionfrom 2008"works fine""I boughtthemonline"PTscheduledfor 4thRxCkI was toldit wouldbe readyby todayMiss OCBappointmentComes backfor MV tocomplainDo youhave aback-up?"No"Phonecall over25 minPT rolls in 20min lateBerates staffExpects to stillbe seen1+ hourprogressivetroubleshootSame daybooking MVNP noregistrationno insurance"Myprescription is*wrong* Can Ijust talk to thedoctor?""Is thisbetter orworse?""Yes"PT whostays for 30min checkingadjustedglassesI thoughtthese werescratchproofPT wearingthe sametrials fromlast yearWhat do youmeaninsurancedoesn'tcover CLExWhy do Ineed to fillout forms ifI've beenhere beforeMissed lunchbreak or it'sextremelylateIs theinsuranceapplied tothat?"I ran out ofcontacts butI have aweddingtomorrow"ComplainshowexpensiveCoworkerleavesyou to thewolves5:50PMLindberg PTlooking topurchase"What do youmean you can'textend myexpired contactlensprescription?"Myprescriptionfrom 2008"works fine""I boughtthemonline"PTscheduledfor 4thRxCkI was toldit wouldbe readyby todayMiss OCBappointmentComes backfor MV tocomplainDo youhave aback-up?"No"

Nightmare Patients - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phone call over 25 min
  2. PT rolls in 20 min late Berates staff Expects to still be seen
  3. 1+ hour progressive troubleshoot
  4. Same day booking MV NP no registration no insurance
  5. "My prescription is *wrong* Can I just talk to the doctor?"
  6. "Is this better or worse?" "Yes"
  7. PT who stays for 30 min checking adjusted glasses
  8. I thought these were scratch proof
  9. PT wearing the same trials from last year
  10. What do you mean insurance doesn't cover CLEx
  11. Why do I need to fill out forms if I've been here before
  12. Missed lunch break or it's extremely late
  13. Is the insurance applied to that?
  14. "I ran out of contacts but I have a wedding tomorrow"
  15. Complains how expensive
  16. Coworker leaves you to the wolves
  17. 5:50PM Lindberg PT looking to purchase
  18. "What do you mean you can't extend my expired contact lens prescription?"
  19. My prescription from 2008 "works fine"
  20. "I bought them online"
  21. PT scheduled for 4th RxCk
  22. I was told it would be ready by today
  23. Miss OCB appointment Comes back for MV to complain
  24. Do you have a back-up? "No"