Finish allevaulsbefore thedue dateTake an entirelunchbreakwithoutcheckingSlack/emailAnswer thesamequestion from2 differentCSRsTeach a CSRsomethingnew (thatthey didn'tknow)Use theword"apologize"in a legitemail.Go the extramile on atask orhelping aCSRDe-escalatean iratecustomer.De-escalatean iratecustomer.Post a#Celebrateaboutsomeone onyour teamPrompt aconversationin your teamSlackchannel.Link a CSRto a relevantGuru articleProvide auseful postin#FeedbackBuild a newGuru card(outsideweekly)SlackTerence a"Thank You"gif with nofollowupBuild a newGuru card(outsideweekly)Solve aproblem/SOP incollaborationwith anotherteamShadow a call forcoaching/trainingChatter ahelpfultip/feedbackon a case.Update atime cardinPaylocity.Start a teammeeting witha randomquestion.Answer aquestionin #FMG-QuestionsSpeakwith a"famous"person.Slack CSR acomplimentabout theirworkChatter ahelpfultip/feedbackon a case.Finish allevaulsbefore thedue dateTake an entirelunchbreakwithoutcheckingSlack/emailAnswer thesamequestion from2 differentCSRsTeach a CSRsomethingnew (thatthey didn'tknow)Use theword"apologize"in a legitemail.Go the extramile on atask orhelping aCSRDe-escalatean iratecustomer.De-escalatean iratecustomer.Post a#Celebrateaboutsomeone onyour teamPrompt aconversationin your teamSlackchannel.Link a CSRto a relevantGuru articleProvide auseful postin#FeedbackBuild a newGuru card(outsideweekly)SlackTerence a"Thank You"gif with nofollowupBuild a newGuru card(outsideweekly)Solve aproblem/SOP incollaborationwith anotherteamShadow a call forcoaching/trainingChatter ahelpfultip/feedbackon a case.Update atime cardinPaylocity.Start a teammeeting witha randomquestion.Answer aquestionin #FMG-QuestionsSpeakwith a"famous"person.Slack CSR acomplimentabout theirworkChatter ahelpfultip/feedbackon a case.

Leadership BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Finish all evauls before the due date
  2. Take an entire lunchbreak without checking Slack/email
  3. Answer the same question from 2 different CSRs
  4. Teach a CSR something new (that they didn't know)
  5. Use the word "apologize" in a legit email.
  6. Go the extra mile on a task or helping a CSR
  7. De-escalate an irate customer.
  8. De-escalate an irate customer.
  9. Post a #Celebrate about someone on your team
  10. Prompt a conversation in your team Slack channel.
  11. Link a CSR to a relevant Guru article
  12. Provide a useful post in #Feedback
  13. Build a new Guru card (outside weekly)
  14. Slack Terence a "Thank You" gif with no followup
  15. Build a new Guru card (outside weekly)
  16. Solve a problem/SOP in collaboration with another team
  17. Shadow a call for coaching/training
  18. Chatter a helpful tip/feedback on a case.
  19. Update a time card in Paylocity.
  20. Start a team meeting with a random question.
  21. Answer a question in #FMG-Questions
  22. Speak with a "famous" person.
  23. Slack CSR a compliment about their work
  24. Chatter a helpful tip/feedback on a case.