Solve aproblem/SOP incollaborationwith anotherteamSlack CSR acomplimentabout theirworkSpeakwith a"famous"person.Answer thesamequestion from2 differentCSRsUse theword"apologize"in a legitemail.SlackTerence a"Thank You"gif with nofollowupLink a CSRto a relevantGuru articlePost a#Celebrateaboutsomeone onyour teamFinish allevaulsbefore thedue dateChatter ahelpfultip/feedbackon a case.Update atime cardinPaylocity.Teach a CSRsomethingnew (thatthey didn'tknow)Build a newGuru card(outsideweekly)Chatter ahelpfultip/feedbackon a case.Shadow a call forcoaching/trainingPrompt aconversationin your teamSlackchannel.Provide auseful postin#FeedbackTake an entirelunchbreakwithoutcheckingSlack/emailDe-escalatean iratecustomer.Build a newGuru card(outsideweekly)Start a teammeeting witha randomquestion.De-escalatean iratecustomer.Go the extramile on atask orhelping aCSRAnswer aquestionin #FMG-QuestionsSolve aproblem/SOP incollaborationwith anotherteamSlack CSR acomplimentabout theirworkSpeakwith a"famous"person.Answer thesamequestion from2 differentCSRsUse theword"apologize"in a legitemail.SlackTerence a"Thank You"gif with nofollowupLink a CSRto a relevantGuru articlePost a#Celebrateaboutsomeone onyour teamFinish allevaulsbefore thedue dateChatter ahelpfultip/feedbackon a case.Update atime cardinPaylocity.Teach a CSRsomethingnew (thatthey didn'tknow)Build a newGuru card(outsideweekly)Chatter ahelpfultip/feedbackon a case.Shadow a call forcoaching/trainingPrompt aconversationin your teamSlackchannel.Provide auseful postin#FeedbackTake an entirelunchbreakwithoutcheckingSlack/emailDe-escalatean iratecustomer.Build a newGuru card(outsideweekly)Start a teammeeting witha randomquestion.De-escalatean iratecustomer.Go the extramile on atask orhelping aCSRAnswer aquestionin #FMG-Questions

Leadership BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a problem/SOP in collaboration with another team
  2. Slack CSR a compliment about their work
  3. Speak with a "famous" person.
  4. Answer the same question from 2 different CSRs
  5. Use the word "apologize" in a legit email.
  6. Slack Terence a "Thank You" gif with no followup
  7. Link a CSR to a relevant Guru article
  8. Post a #Celebrate about someone on your team
  9. Finish all evauls before the due date
  10. Chatter a helpful tip/feedback on a case.
  11. Update a time card in Paylocity.
  12. Teach a CSR something new (that they didn't know)
  13. Build a new Guru card (outside weekly)
  14. Chatter a helpful tip/feedback on a case.
  15. Shadow a call for coaching/training
  16. Prompt a conversation in your team Slack channel.
  17. Provide a useful post in #Feedback
  18. Take an entire lunchbreak without checking Slack/email
  19. De-escalate an irate customer.
  20. Build a new Guru card (outside weekly)
  21. Start a team meeting with a random question.
  22. De-escalate an irate customer.
  23. Go the extra mile on a task or helping a CSR
  24. Answer a question in #FMG-Questions