Leadership BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. De-escalate an irate customer.
2. Prompt a conversation in your team Slack channel.
3. Answer the same question from 2 different CSRs
4. Chatter a helpful tip/feedback on a case.
5. Solve a problem/SOP in collaboration with another team
6. Start a team meeting with a random question.
7. Use the word "apologize" in a legit email.
8. Speak with a "famous" person.
9. Slack CSR a compliment about their work
10. Provide a useful post in #Feedback
11. Take an entire lunchbreak without checking Slack/email
12. De-escalate an irate customer.
13. Go the extra mile on a task or helping a CSR
14. Teach a CSR something new (that they didn't know)
15. Finish all evauls before the due date
16. Post a #Celebrate about someone on your team
17. Build a new Guru card (outside weekly)
18. Slack Terence a "Thank You" gif with no followup
19. Shadow a call for coaching/training
20. Chatter a helpful tip/feedback on a case.
21. Link a CSR to a relevant Guru article
22. Build a new Guru card (outside weekly)
23. Answer a question in #FMG-Questions
24. Update a time card in Paylocity.