Go the extramile on atask orhelping aCSRTeach a CSRsomethingnew (thatthey didn'tknow)Build a newGuru card(outsideweekly)Post a#Celebrateaboutsomeone onyour teamProvide auseful postin#FeedbackChatter ahelpfultip/feedbackon a case.Chatter ahelpfultip/feedbackon a case.De-escalatean iratecustomer.Take an entirelunchbreakwithoutcheckingSlack/emailPrompt aconversationin your teamSlackchannel.Use theword"apologize"in a legitemail.Solve aproblem/SOP incollaborationwith anotherteamUpdate atime cardinPaylocity.De-escalatean iratecustomer.SlackTerence a"Thank You"gif with nofollowupLink a CSRto a relevantGuru articleBuild a newGuru card(outsideweekly)Shadow a call forcoaching/trainingSlack CSR acomplimentabout theirworkStart a teammeeting witha randomquestion.Answer thesamequestion from2 differentCSRsFinish allevaulsbefore thedue dateAnswer aquestionin #FMG-QuestionsSpeakwith a"famous"person.Go the extramile on atask orhelping aCSRTeach a CSRsomethingnew (thatthey didn'tknow)Build a newGuru card(outsideweekly)Post a#Celebrateaboutsomeone onyour teamProvide auseful postin#FeedbackChatter ahelpfultip/feedbackon a case.Chatter ahelpfultip/feedbackon a case.De-escalatean iratecustomer.Take an entirelunchbreakwithoutcheckingSlack/emailPrompt aconversationin your teamSlackchannel.Use theword"apologize"in a legitemail.Solve aproblem/SOP incollaborationwith anotherteamUpdate atime cardinPaylocity.De-escalatean iratecustomer.SlackTerence a"Thank You"gif with nofollowupLink a CSRto a relevantGuru articleBuild a newGuru card(outsideweekly)Shadow a call forcoaching/trainingSlack CSR acomplimentabout theirworkStart a teammeeting witha randomquestion.Answer thesamequestion from2 differentCSRsFinish allevaulsbefore thedue dateAnswer aquestionin #FMG-QuestionsSpeakwith a"famous"person.

Leadership BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go the extra mile on a task or helping a CSR
  2. Teach a CSR something new (that they didn't know)
  3. Build a new Guru card (outside weekly)
  4. Post a #Celebrate about someone on your team
  5. Provide a useful post in #Feedback
  6. Chatter a helpful tip/feedback on a case.
  7. Chatter a helpful tip/feedback on a case.
  8. De-escalate an irate customer.
  9. Take an entire lunchbreak without checking Slack/email
  10. Prompt a conversation in your team Slack channel.
  11. Use the word "apologize" in a legit email.
  12. Solve a problem/SOP in collaboration with another team
  13. Update a time card in Paylocity.
  14. De-escalate an irate customer.
  15. Slack Terence a "Thank You" gif with no followup
  16. Link a CSR to a relevant Guru article
  17. Build a new Guru card (outside weekly)
  18. Shadow a call for coaching/training
  19. Slack CSR a compliment about their work
  20. Start a team meeting with a random question.
  21. Answer the same question from 2 different CSRs
  22. Finish all evauls before the due date
  23. Answer a question in #FMG-Questions
  24. Speak with a "famous" person.