(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-escalate an irate customer.
Go the extra mile on a task or helping a CSR
Slack Terence a "Thank You" gif with no followup
Answer the same question from 2 different CSRs
Chatter a helpful tip/feedback on a case.
Use the word "apologize" in a legit email.
Solve a problem/SOP in collaboration with another team
Finish all evauls before the due date
Link a CSR to a relevant Guru article
Answer a question in #FMG-Questions
Post a #Celebrate about someone on your team
Build a new Guru card (outside weekly)
Shadow a call for coaching/training
Slack CSR a compliment about their work
Chatter a helpful tip/feedback on a case.
Take an entire lunchbreak without checking Slack/email
