(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De-escalate an irate customer.
Use the word "apologize" in a legit email.
Post a #Celebrate about someone on your team
Go the extra mile on a task or helping a CSR
Speak with a "famous" person.
Chatter a helpful tip/feedback on a case.
Update a time card in Paylocity.
Teach a CSR something new (that they didn't know)
Start a team meeting with a random question.
Answer a question in #FMG-Questions
Finish all evauls before the due date
Solve a problem/SOP in collaboration with another team
Build a new Guru card (outside weekly)
Link a CSR to a relevant Guru article
Prompt a conversation in your team Slack channel.
Provide a useful post in #Feedback
Build a new Guru card (outside weekly)
De-escalate an irate customer.
Slack CSR a compliment about their work
Answer the same question from 2 different CSRs
Take an entire lunchbreak without checking Slack/email
