(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Build a new Guru card (outside weekly)
Chatter a helpful tip/feedback on a case.
Speak with a "famous" person.
Prompt a conversation in your team Slack channel.
Chatter a helpful tip/feedback on a case.
Post a #Celebrate about someone on your team
Teach a CSR something new (that they didn't know)
Slack CSR a compliment about their work
Take an entire lunchbreak without checking Slack/email
Use the word "apologize" in a legit email.
Provide a useful post in #Feedback
Start a team meeting with a random question.
Answer a question in #FMG-Questions
De-escalate an irate customer.
De-escalate an irate customer.
Build a new Guru card (outside weekly)
Slack Terence a "Thank You" gif with no followup
Answer the same question from 2 different CSRs
Link a CSR to a relevant Guru article
Go the extra mile on a task or helping a CSR
Solve a problem/SOP in collaboration with another team
