Answer thesamequestion from2 differentCSRsFinish allevaulsbefore thedue dateGo the extramile on atask orhelping aCSRUse theword"apologize"in a legitemail.Start a teammeeting witha randomquestion.Shadow a call forcoaching/trainingLink a CSRto a relevantGuru articleChatter ahelpfultip/feedbackon a case.SlackTerence a"Thank You"gif with nofollowupSolve aproblem/SOP incollaborationwith anotherteamUpdate atime cardinPaylocity.Provide auseful postin#FeedbackAnswer aquestionin #FMG-QuestionsPost a#Celebrateaboutsomeone onyour teamBuild a newGuru card(outsideweekly)Slack CSR acomplimentabout theirworkChatter ahelpfultip/feedbackon a case.De-escalatean iratecustomer.Build a newGuru card(outsideweekly)Speakwith a"famous"person.De-escalatean iratecustomer.Take an entirelunchbreakwithoutcheckingSlack/emailTeach a CSRsomethingnew (thatthey didn'tknow)Prompt aconversationin your teamSlackchannel.Answer thesamequestion from2 differentCSRsFinish allevaulsbefore thedue dateGo the extramile on atask orhelping aCSRUse theword"apologize"in a legitemail.Start a teammeeting witha randomquestion.Shadow a call forcoaching/trainingLink a CSRto a relevantGuru articleChatter ahelpfultip/feedbackon a case.SlackTerence a"Thank You"gif with nofollowupSolve aproblem/SOP incollaborationwith anotherteamUpdate atime cardinPaylocity.Provide auseful postin#FeedbackAnswer aquestionin #FMG-QuestionsPost a#Celebrateaboutsomeone onyour teamBuild a newGuru card(outsideweekly)Slack CSR acomplimentabout theirworkChatter ahelpfultip/feedbackon a case.De-escalatean iratecustomer.Build a newGuru card(outsideweekly)Speakwith a"famous"person.De-escalatean iratecustomer.Take an entirelunchbreakwithoutcheckingSlack/emailTeach a CSRsomethingnew (thatthey didn'tknow)Prompt aconversationin your teamSlackchannel.

Leadership BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Answer the same question from 2 different CSRs
  2. Finish all evauls before the due date
  3. Go the extra mile on a task or helping a CSR
  4. Use the word "apologize" in a legit email.
  5. Start a team meeting with a random question.
  6. Shadow a call for coaching/training
  7. Link a CSR to a relevant Guru article
  8. Chatter a helpful tip/feedback on a case.
  9. Slack Terence a "Thank You" gif with no followup
  10. Solve a problem/SOP in collaboration with another team
  11. Update a time card in Paylocity.
  12. Provide a useful post in #Feedback
  13. Answer a question in #FMG-Questions
  14. Post a #Celebrate about someone on your team
  15. Build a new Guru card (outside weekly)
  16. Slack CSR a compliment about their work
  17. Chatter a helpful tip/feedback on a case.
  18. De-escalate an irate customer.
  19. Build a new Guru card (outside weekly)
  20. Speak with a "famous" person.
  21. De-escalate an irate customer.
  22. Take an entire lunchbreak without checking Slack/email
  23. Teach a CSR something new (that they didn't know)
  24. Prompt a conversation in your team Slack channel.