Answer thesamequestion from2 differentCSRsTake an entirelunchbreakwithoutcheckingSlack/emailSpeakwith a"famous"person.Prompt aconversationin your teamSlackchannel.Build a newGuru card(outsideweekly)Update atime cardinPaylocity.Build a newGuru card(outsideweekly)Solve aproblem/SOP incollaborationwith anotherteamAnswer aquestionin #FMG-QuestionsFinish allevaulsbefore thedue dateSlackTerence a"Thank You"gif with nofollowupSlack CSR acomplimentabout theirworkDe-escalatean iratecustomer.Chatter ahelpfultip/feedbackon a case.Link a CSRto a relevantGuru articleStart a teammeeting witha randomquestion.De-escalatean iratecustomer.Use theword"apologize"in a legitemail.Shadow a call forcoaching/trainingChatter ahelpfultip/feedbackon a case.Provide auseful postin#FeedbackTeach a CSRsomethingnew (thatthey didn'tknow)Go the extramile on atask orhelping aCSRPost a#Celebrateaboutsomeone onyour teamAnswer thesamequestion from2 differentCSRsTake an entirelunchbreakwithoutcheckingSlack/emailSpeakwith a"famous"person.Prompt aconversationin your teamSlackchannel.Build a newGuru card(outsideweekly)Update atime cardinPaylocity.Build a newGuru card(outsideweekly)Solve aproblem/SOP incollaborationwith anotherteamAnswer aquestionin #FMG-QuestionsFinish allevaulsbefore thedue dateSlackTerence a"Thank You"gif with nofollowupSlack CSR acomplimentabout theirworkDe-escalatean iratecustomer.Chatter ahelpfultip/feedbackon a case.Link a CSRto a relevantGuru articleStart a teammeeting witha randomquestion.De-escalatean iratecustomer.Use theword"apologize"in a legitemail.Shadow a call forcoaching/trainingChatter ahelpfultip/feedbackon a case.Provide auseful postin#FeedbackTeach a CSRsomethingnew (thatthey didn'tknow)Go the extramile on atask orhelping aCSRPost a#Celebrateaboutsomeone onyour team

Leadership BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer the same question from 2 different CSRs
  2. Take an entire lunchbreak without checking Slack/email
  3. Speak with a "famous" person.
  4. Prompt a conversation in your team Slack channel.
  5. Build a new Guru card (outside weekly)
  6. Update a time card in Paylocity.
  7. Build a new Guru card (outside weekly)
  8. Solve a problem/SOP in collaboration with another team
  9. Answer a question in #FMG-Questions
  10. Finish all evauls before the due date
  11. Slack Terence a "Thank You" gif with no followup
  12. Slack CSR a compliment about their work
  13. De-escalate an irate customer.
  14. Chatter a helpful tip/feedback on a case.
  15. Link a CSR to a relevant Guru article
  16. Start a team meeting with a random question.
  17. De-escalate an irate customer.
  18. Use the word "apologize" in a legit email.
  19. Shadow a call for coaching/training
  20. Chatter a helpful tip/feedback on a case.
  21. Provide a useful post in #Feedback
  22. Teach a CSR something new (that they didn't know)
  23. Go the extra mile on a task or helping a CSR
  24. Post a #Celebrate about someone on your team