Finish all evauls before the due date Slack CSR a compliment about their work Shadow a call for coaching/training Prompt a conversation in your team Slack channel. Take an entire lunchbreak without checking Slack/email Start a team meeting with a random question. Answer a question in #FMG- Questions Solve a problem/SOP in collaboration with another team Update a time card in Paylocity. Teach a CSR something new (that they didn't know) Go the extra mile on a task or helping a CSR Use the word "apologize" in a legit email. Link a CSR to a relevant Guru article De- escalate an irate customer. Build a new Guru card (outside weekly) Answer the same question from 2 different CSRs Slack Terence a "Thank You" gif with no followup Build a new Guru card (outside weekly) Provide a useful post in #Feedback De- escalate an irate customer. Post a #Celebrate about someone on your team Speak with a "famous" person. Chatter a helpful tip/feedback on a case. Chatter a helpful tip/feedback on a case. Finish all evauls before the due date Slack CSR a compliment about their work Shadow a call for coaching/training Prompt a conversation in your team Slack channel. Take an entire lunchbreak without checking Slack/email Start a team meeting with a random question. Answer a question in #FMG- Questions Solve a problem/SOP in collaboration with another team Update a time card in Paylocity. Teach a CSR something new (that they didn't know) Go the extra mile on a task or helping a CSR Use the word "apologize" in a legit email. Link a CSR to a relevant Guru article De- escalate an irate customer. Build a new Guru card (outside weekly) Answer the same question from 2 different CSRs Slack Terence a "Thank You" gif with no followup Build a new Guru card (outside weekly) Provide a useful post in #Feedback De- escalate an irate customer. Post a #Celebrate about someone on your team Speak with a "famous" person. Chatter a helpful tip/feedback on a case. Chatter a helpful tip/feedback on a case.
(Print)
Finish all evauls before the due date
Slack CSR a compliment about their work
Shadow a call for coaching/training
Prompt a conversation in your team Slack channel.
Take an entire lunchbreak without checking Slack/email
Start a team meeting with a random question.
Answer a question in #FMG-Questions
Solve a problem/SOP in collaboration with another team
Update a time card in Paylocity.
Teach a CSR something new (that they didn't know)
Go the extra mile on a task or helping a CSR
Use the word "apologize" in a legit email.
Link a CSR to a relevant Guru article
De-escalate an irate customer.
Build a new Guru card (outside weekly)
Answer the same question from 2 different CSRs
Slack Terence a "Thank You" gif with no followup
Build a new Guru card (outside weekly)
Provide a useful post in #Feedback
De-escalate an irate customer.
Post a #Celebrate about someone on your team
Speak with a "famous" person.
Chatter a helpful tip/feedback on a case.
Chatter a helpful tip/feedback on a case.
