CLOSE CD WALKTHRU SET UP OR CONFIRM EXT LINK ADVISE CU OF MOBILE DEPOSIT DE- ESCALATE CUSTOMER 5 SURVEY SUBMIT MANUALLY OR WALKTHRU OLB WIRE 10/10 CALL REVIEW Close CD ADVISED ABOUT BONUS150 AND OPEN ACT CLOSE MMA “HAPPY WE COULD HELP YOU OUT TODAY” “I’M SO GLAD YOU CALLED” SEND A CALL TO TL HELPING SET UP BENES “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” ASSISTING WITH SELF- SERVICE RETAIN CUSTOMER 5 SURVEY CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA WALKTHRU SEND CASHIER’S CHECK GET DIRECT FORM THROUGH OLB HELP CU OPEN PSA WEEKEND INQ/SPECIAL EVENT CLOSE CD WALKTHRU SET UP OR CONFIRM EXT LINK ADVISE CU OF MOBILE DEPOSIT DE- ESCALATE CUSTOMER 5 SURVEY SUBMIT MANUALLY OR WALKTHRU OLB WIRE 10/10 CALL REVIEW Close CD ADVISED ABOUT BONUS150 AND OPEN ACT CLOSE MMA “HAPPY WE COULD HELP YOU OUT TODAY” “I’M SO GLAD YOU CALLED” SEND A CALL TO TL HELPING SET UP BENES “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” ASSISTING WITH SELF- SERVICE RETAIN CUSTOMER 5 SURVEY CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA WALKTHRU SEND CASHIER’S CHECK GET DIRECT FORM THROUGH OLB HELP CU OPEN PSA WEEKEND INQ/SPECIAL EVENT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CLOSE CD
WALKTHRU
SET UP OR
CONFIRM
EXT LINK
ADVISE CU OF MOBILE DEPOSIT
DE-ESCALATE CUSTOMER
5
SURVEY
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
10/10 CALL REVIEW
Close CD
ADVISED ABOUT BONUS150 AND OPEN ACT
CLOSE MMA
“HAPPY WE COULD HELP YOU OUT TODAY”
“I’M SO GLAD YOU CALLED”
SEND A
CALL TO TL
HELPING SET UP BENES
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
ASSISTING WITH SELF- SERVICE
RETAIN
CUSTOMER
5
SURVEY
CONGRAT ON A MOMENT FOR THE CUSTOMER
CLOSE MMA
WALKTHRU SEND CASHIER’S CHECK
GET DIRECT FORM THROUGH OLB
HELP CU
OPEN PSA
WEEKEND INQ/SPECIAL EVENT