RETAIN CUSTOMER CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA “I’M SO GLAD YOU CALLED” 5 SURVEY ADVISE CU OF MOBILE DEPOSIT HELPING SET UP BENES ASSISTING WITH SELF- SERVICE WALKTHRU SET UP OR CONFIRM EXT LINK SUBMIT MANUALLY OR WALKTHRU OLB WIRE GET DIRECT FORM THROUGH OLB CLOSE CD DE- ESCALATE CUSTOMER “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” Close CD WEEKEND INQ/SPECIAL EVENT 5 SURVEY WALKTHRU SEND CASHIER’S CHECK SEND A CALL TO TL 10/10 CALL REVIEW “HAPPY WE COULD HELP YOU OUT TODAY” ADVISED ABOUT BONUS150 AND OPEN ACT CLOSE MMA HELP CU OPEN PSA RETAIN CUSTOMER CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA “I’M SO GLAD YOU CALLED” 5 SURVEY ADVISE CU OF MOBILE DEPOSIT HELPING SET UP BENES ASSISTING WITH SELF- SERVICE WALKTHRU SET UP OR CONFIRM EXT LINK SUBMIT MANUALLY OR WALKTHRU OLB WIRE GET DIRECT FORM THROUGH OLB CLOSE CD DE- ESCALATE CUSTOMER “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” Close CD WEEKEND INQ/SPECIAL EVENT 5 SURVEY WALKTHRU SEND CASHIER’S CHECK SEND A CALL TO TL 10/10 CALL REVIEW “HAPPY WE COULD HELP YOU OUT TODAY” ADVISED ABOUT BONUS150 AND OPEN ACT CLOSE MMA HELP CU OPEN PSA
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
RETAIN
CUSTOMER
CONGRAT ON A MOMENT FOR THE CUSTOMER
CLOSE MMA
“I’M SO GLAD YOU CALLED”
5
SURVEY
ADVISE CU OF MOBILE DEPOSIT
HELPING SET UP BENES
ASSISTING WITH SELF- SERVICE
WALKTHRU
SET UP OR
CONFIRM
EXT LINK
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
GET DIRECT FORM THROUGH OLB
CLOSE CD
DE-ESCALATE CUSTOMER
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
Close CD
WEEKEND INQ/SPECIAL EVENT
5
SURVEY
WALKTHRU SEND CASHIER’S CHECK
SEND A
CALL TO TL
10/10 CALL REVIEW
“HAPPY WE COULD HELP YOU OUT TODAY”
ADVISED ABOUT BONUS150 AND OPEN ACT
CLOSE MMA
HELP CU
OPEN PSA