WEEKEND INQ/SPECIAL EVENT GET DIRECT FORM THROUGH OLB CLOSE CD WALKTHRU SEND CASHIER’S CHECK “HAPPY WE COULD HELP YOU OUT TODAY” 5 SURVEY ADVISE CU OF MOBILE DEPOSIT WALKTHRU SET UP OR CONFIRM EXT LINK ASSISTING WITH SELF- SERVICE HELPING SET UP BENES 5 SURVEY SUBMIT MANUALLY OR WALKTHRU OLB WIRE HELP CU OPEN PSA “I’M SO GLAD YOU CALLED” Close CD CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA DE- ESCALATE CUSTOMER SEND A CALL TO TL ADVISED ABOUT BONUS150 AND OPEN ACT RETAIN CUSTOMER 10/10 CALL REVIEW CLOSE MMA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” WEEKEND INQ/SPECIAL EVENT GET DIRECT FORM THROUGH OLB CLOSE CD WALKTHRU SEND CASHIER’S CHECK “HAPPY WE COULD HELP YOU OUT TODAY” 5 SURVEY ADVISE CU OF MOBILE DEPOSIT WALKTHRU SET UP OR CONFIRM EXT LINK ASSISTING WITH SELF- SERVICE HELPING SET UP BENES 5 SURVEY SUBMIT MANUALLY OR WALKTHRU OLB WIRE HELP CU OPEN PSA “I’M SO GLAD YOU CALLED” Close CD CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA DE- ESCALATE CUSTOMER SEND A CALL TO TL ADVISED ABOUT BONUS150 AND OPEN ACT RETAIN CUSTOMER 10/10 CALL REVIEW CLOSE MMA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
WEEKEND INQ/SPECIAL EVENT
GET DIRECT FORM THROUGH OLB
CLOSE CD
WALKTHRU SEND CASHIER’S CHECK
“HAPPY WE COULD HELP YOU OUT TODAY”
5
SURVEY
ADVISE CU OF MOBILE DEPOSIT
WALKTHRU
SET UP OR
CONFIRM
EXT LINK
ASSISTING WITH SELF- SERVICE
HELPING SET UP BENES
5
SURVEY
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
HELP CU
OPEN PSA
“I’M SO GLAD YOU CALLED”
Close CD
CONGRAT ON A MOMENT FOR THE CUSTOMER
CLOSE MMA
DE-ESCALATE CUSTOMER
SEND A
CALL TO TL
ADVISED ABOUT BONUS150 AND OPEN ACT
RETAIN
CUSTOMER
10/10 CALL REVIEW
CLOSE MMA
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”