ASSISTING WITH SELF- SERVICE WALKTHRU SEND CASHIER’S CHECK HELPING SET UP BENES 5 SURVEY CLOSE MMA WALKTHRU SET UP OR CONFIRM EXT LINK ADVISE CU OF MOBILE DEPOSIT 10/10 CALL REVIEW DE- ESCALATE CUSTOMER ADVISED ABOUT BONUS150 AND OPEN ACT HELP CU OPEN PSA “I’M SO GLAD YOU CALLED” “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” Close CD SEND A CALL TO TL GET DIRECT FORM THROUGH OLB WEEKEND INQ/SPECIAL EVENT SUBMIT MANUALLY OR WALKTHRU OLB WIRE “HAPPY WE COULD HELP YOU OUT TODAY” CONGRAT ON A MOMENT FOR THE CUSTOMER 5 SURVEY RETAIN CUSTOMER CLOSE MMA CLOSE CD ASSISTING WITH SELF- SERVICE WALKTHRU SEND CASHIER’S CHECK HELPING SET UP BENES 5 SURVEY CLOSE MMA WALKTHRU SET UP OR CONFIRM EXT LINK ADVISE CU OF MOBILE DEPOSIT 10/10 CALL REVIEW DE- ESCALATE CUSTOMER ADVISED ABOUT BONUS150 AND OPEN ACT HELP CU OPEN PSA “I’M SO GLAD YOU CALLED” “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” Close CD SEND A CALL TO TL GET DIRECT FORM THROUGH OLB WEEKEND INQ/SPECIAL EVENT SUBMIT MANUALLY OR WALKTHRU OLB WIRE “HAPPY WE COULD HELP YOU OUT TODAY” CONGRAT ON A MOMENT FOR THE CUSTOMER 5 SURVEY RETAIN CUSTOMER CLOSE MMA CLOSE CD
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ASSISTING WITH SELF- SERVICE
WALKTHRU SEND CASHIER’S CHECK
HELPING SET UP BENES
5
SURVEY
CLOSE MMA
WALKTHRU
SET UP OR
CONFIRM
EXT LINK
ADVISE CU OF MOBILE DEPOSIT
10/10 CALL REVIEW
DE-ESCALATE CUSTOMER
ADVISED ABOUT BONUS150 AND OPEN ACT
HELP CU
OPEN PSA
“I’M SO GLAD YOU CALLED”
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
Close CD
SEND A
CALL TO TL
GET DIRECT FORM THROUGH OLB
WEEKEND INQ/SPECIAL EVENT
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
“HAPPY WE COULD HELP YOU OUT TODAY”
CONGRAT ON A MOMENT FOR THE CUSTOMER
5
SURVEY
RETAIN
CUSTOMER
CLOSE MMA
CLOSE CD