ADVISE CU OF MOBILE DEPOSIT SUBMIT MANUALLY OR WALKTHRU OLB WIRE WALKTHRU SEND CASHIER’S CHECK 5 SURVEY WALKTHRU SET UP OR CONFIRM EXT LINK DE- ESCALATE CUSTOMER WEEKEND INQ/SPECIAL EVENT CONGRAT ON A MOMENT FOR THE CUSTOMER GET DIRECT FORM THROUGH OLB SEND A CALL TO TL “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” CLOSE CD ASSISTING WITH SELF- SERVICE RETAIN CUSTOMER HELP CU OPEN PSA “I’M SO GLAD YOU CALLED” ADVISED ABOUT BONUS150 AND OPEN ACT “HAPPY WE COULD HELP YOU OUT TODAY” CLOSE MMA 10/10 CALL REVIEW CLOSE MMA Close CD 5 SURVEY HELPING SET UP BENES ADVISE CU OF MOBILE DEPOSIT SUBMIT MANUALLY OR WALKTHRU OLB WIRE WALKTHRU SEND CASHIER’S CHECK 5 SURVEY WALKTHRU SET UP OR CONFIRM EXT LINK DE- ESCALATE CUSTOMER WEEKEND INQ/SPECIAL EVENT CONGRAT ON A MOMENT FOR THE CUSTOMER GET DIRECT FORM THROUGH OLB SEND A CALL TO TL “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” CLOSE CD ASSISTING WITH SELF- SERVICE RETAIN CUSTOMER HELP CU OPEN PSA “I’M SO GLAD YOU CALLED” ADVISED ABOUT BONUS150 AND OPEN ACT “HAPPY WE COULD HELP YOU OUT TODAY” CLOSE MMA 10/10 CALL REVIEW CLOSE MMA Close CD 5 SURVEY HELPING SET UP BENES
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ADVISE CU OF MOBILE DEPOSIT
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
WALKTHRU SEND CASHIER’S CHECK
5
SURVEY
WALKTHRU
SET UP OR
CONFIRM
EXT LINK
DE-ESCALATE CUSTOMER
WEEKEND INQ/SPECIAL EVENT
CONGRAT ON A MOMENT FOR THE CUSTOMER
GET DIRECT FORM THROUGH OLB
SEND A
CALL TO TL
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
CLOSE CD
ASSISTING WITH SELF- SERVICE
RETAIN
CUSTOMER
HELP CU
OPEN PSA
“I’M SO GLAD YOU CALLED”
ADVISED ABOUT BONUS150 AND OPEN ACT
“HAPPY WE COULD HELP YOU OUT TODAY”
CLOSE MMA
10/10 CALL REVIEW
CLOSE MMA
Close CD
5
SURVEY
HELPING SET UP BENES