GET DIRECT FORM THROUGH OLB 5 SURVEY WALKTHRU SET UP OR CONFIRM EXT LINK CLOSE CD HELPING SET UP BENES ASSISTING WITH SELF- SERVICE 10/10 CALL REVIEW “HAPPY WE COULD HELP YOU OUT TODAY” ADVISE CU OF MOBILE DEPOSIT CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA HELP CU OPEN PSA RETAIN CUSTOMER “I’M SO GLAD YOU CALLED” DE- ESCALATE CUSTOMER SUBMIT MANUALLY OR WALKTHRU OLB WIRE ADVISED ABOUT BONUS150 AND OPEN ACT Close CD WALKTHRU SEND CASHIER’S CHECK WEEKEND INQ/SPECIAL EVENT 5 SURVEY SEND A CALL TO TL CLOSE MMA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” GET DIRECT FORM THROUGH OLB 5 SURVEY WALKTHRU SET UP OR CONFIRM EXT LINK CLOSE CD HELPING SET UP BENES ASSISTING WITH SELF- SERVICE 10/10 CALL REVIEW “HAPPY WE COULD HELP YOU OUT TODAY” ADVISE CU OF MOBILE DEPOSIT CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE MMA HELP CU OPEN PSA RETAIN CUSTOMER “I’M SO GLAD YOU CALLED” DE- ESCALATE CUSTOMER SUBMIT MANUALLY OR WALKTHRU OLB WIRE ADVISED ABOUT BONUS150 AND OPEN ACT Close CD WALKTHRU SEND CASHIER’S CHECK WEEKEND INQ/SPECIAL EVENT 5 SURVEY SEND A CALL TO TL CLOSE MMA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
GET DIRECT FORM THROUGH OLB
5
SURVEY
WALKTHRU
SET UP OR
CONFIRM
EXT LINK
CLOSE CD
HELPING SET UP BENES
ASSISTING WITH SELF- SERVICE
10/10 CALL REVIEW
“HAPPY WE COULD HELP YOU OUT TODAY”
ADVISE CU OF MOBILE DEPOSIT
CONGRAT ON A MOMENT FOR THE CUSTOMER
CLOSE MMA
HELP CU
OPEN PSA
RETAIN
CUSTOMER
“I’M SO GLAD YOU CALLED”
DE-ESCALATE CUSTOMER
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
ADVISED ABOUT BONUS150 AND OPEN ACT
Close CD
WALKTHRU SEND CASHIER’S CHECK
WEEKEND INQ/SPECIAL EVENT
5
SURVEY
SEND A
CALL TO TL
CLOSE MMA
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”