CLOSE MMA WEEKEND INQ/SPECIAL EVENT RETAIN CUSTOMER “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” WALKTHRU SEND CASHIER’S CHECK “I’M SO GLAD YOU CALLED” “HAPPY WE COULD HELP YOU OUT TODAY” SUBMIT MANUALLY OR WALKTHRU OLB WIRE 5 SURVEY 5 SURVEY ADVISE CU OF MOBILE DEPOSIT GET DIRECT FORM THROUGH OLB Close CD CLOSE CD ASSISTING WITH SELF- SERVICE ADVISED ABOUT BONUS150 AND OPEN ACT HELPING SET UP BENES 10/10 CALL REVIEW SEND A CALL TO TL DE- ESCALATE CUSTOMER HELP CU OPEN PSA CLOSE MMA CONGRAT ON A MOMENT FOR THE CUSTOMER WALKTHRU SET UP OR CONFIRM EXT LINK CLOSE MMA WEEKEND INQ/SPECIAL EVENT RETAIN CUSTOMER “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” WALKTHRU SEND CASHIER’S CHECK “I’M SO GLAD YOU CALLED” “HAPPY WE COULD HELP YOU OUT TODAY” SUBMIT MANUALLY OR WALKTHRU OLB WIRE 5 SURVEY 5 SURVEY ADVISE CU OF MOBILE DEPOSIT GET DIRECT FORM THROUGH OLB Close CD CLOSE CD ASSISTING WITH SELF- SERVICE ADVISED ABOUT BONUS150 AND OPEN ACT HELPING SET UP BENES 10/10 CALL REVIEW SEND A CALL TO TL DE- ESCALATE CUSTOMER HELP CU OPEN PSA CLOSE MMA CONGRAT ON A MOMENT FOR THE CUSTOMER WALKTHRU SET UP OR CONFIRM EXT LINK
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CLOSE MMA
WEEKEND INQ/SPECIAL EVENT
RETAIN
CUSTOMER
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
WALKTHRU SEND CASHIER’S CHECK
“I’M SO GLAD YOU CALLED”
“HAPPY WE COULD HELP YOU OUT TODAY”
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
5
SURVEY
5
SURVEY
ADVISE CU OF MOBILE DEPOSIT
GET DIRECT FORM THROUGH OLB
Close CD
CLOSE CD
ASSISTING WITH SELF- SERVICE
ADVISED ABOUT BONUS150 AND OPEN ACT
HELPING SET UP BENES
10/10 CALL REVIEW
SEND A
CALL TO TL
DE-ESCALATE CUSTOMER
HELP CU
OPEN PSA
CLOSE MMA
CONGRAT ON A MOMENT FOR THE CUSTOMER
WALKTHRU
SET UP OR
CONFIRM
EXT LINK