DE- ESCALATE CUSTOMER HELPING SET UP BENES RETAIN CUSTOMER Close CD WEEKEND INQ/SPECIAL EVENT ASSISTING WITH SELF- SERVICE “I’M SO GLAD YOU CALLED” “HAPPY WE COULD HELP YOU OUT TODAY” WALKTHRU SET UP OR CONFIRM EXT LINK CLOSE CD SUBMIT MANUALLY OR WALKTHRU OLB WIRE HELP CU OPEN PSA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” SEND A CALL TO TL 5 SURVEY 10/10 CALL REVIEW ADVISE CU OF MOBILE DEPOSIT 5 SURVEY WALKTHRU SEND CASHIER’S CHECK CONGRAT ON A MOMENT FOR THE CUSTOMER GET DIRECT FORM THROUGH OLB CLOSE MMA ADVISED ABOUT BONUS150 AND OPEN ACT CLOSE MMA DE- ESCALATE CUSTOMER HELPING SET UP BENES RETAIN CUSTOMER Close CD WEEKEND INQ/SPECIAL EVENT ASSISTING WITH SELF- SERVICE “I’M SO GLAD YOU CALLED” “HAPPY WE COULD HELP YOU OUT TODAY” WALKTHRU SET UP OR CONFIRM EXT LINK CLOSE CD SUBMIT MANUALLY OR WALKTHRU OLB WIRE HELP CU OPEN PSA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” SEND A CALL TO TL 5 SURVEY 10/10 CALL REVIEW ADVISE CU OF MOBILE DEPOSIT 5 SURVEY WALKTHRU SEND CASHIER’S CHECK CONGRAT ON A MOMENT FOR THE CUSTOMER GET DIRECT FORM THROUGH OLB CLOSE MMA ADVISED ABOUT BONUS150 AND OPEN ACT CLOSE MMA
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
DE-ESCALATE CUSTOMER
HELPING SET UP BENES
RETAIN
CUSTOMER
Close CD
WEEKEND INQ/SPECIAL EVENT
ASSISTING WITH SELF- SERVICE
“I’M SO GLAD YOU CALLED”
“HAPPY WE COULD HELP YOU OUT TODAY”
WALKTHRU
SET UP OR
CONFIRM
EXT LINK
CLOSE CD
SUBMIT MANUALLY OR
WALKTHRU OLB WIRE
HELP CU
OPEN PSA
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
SEND A
CALL TO TL
5
SURVEY
10/10 CALL REVIEW
ADVISE CU OF MOBILE DEPOSIT
5
SURVEY
WALKTHRU SEND CASHIER’S CHECK
CONGRAT ON A MOMENT FOR THE CUSTOMER
GET DIRECT FORM THROUGH OLB
CLOSE MMA
ADVISED ABOUT BONUS150 AND OPEN ACT
CLOSE MMA