(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-RETAIN
CUSTOMER
G-Close CD
G-10/10 CALL REVIEW
O-5
SURVEY
G-ADVISE CU OF MOBILE DEPOSIT
N-DE-ESCALATE CUSTOMER
N-“I’M SO GLAD YOU CALLED”
B-ASSISTING WITH SELF- SERVICE
B-HELPING SET UP BENES
I-ADVISED ABOUT BONUS150 AND OPEN ACT
G-SEND A
CALL TO TL
I-“HAPPY WE COULD HELP YOU OUT TODAY”
O-CONGRAT ON A MOMENT FOR THE CUSTOMER
B-CLOSE CD
I-CLOSE MMA
O-HELP CU
OPEN PSA
B-WALKTHRU
SET UP OR
CONFIRM
EXT LINK
O-GET DIRECT FORM THROUGH OLB
B-“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”