“I’M SO GLAD YOU CALLED” DE- ESCALATE CUSTOMER SEND A CALL TO TL RETAIN CUSTOMER CLOSE CD GET DIRECT FORM THROUGH OLB BUILD CONNECTION Close CD ASSISTING WITH SELF- SERVICE HELP CU OPEN PSA HELPING SET UP BENES ADVISE CU OF MOBILE DEPOSIT 10/10 CALL REVIEW WALKTHRU SET UP OR CONFIRM EXT LINK WEEKEND INQ/SPECIAL EVENT WALKTHRU SEND CASHIER’S CHECK ADVISED ABOUT BONUS150 AND OPEN ACT 5 SURVEY CLOSE HPX MMA SUBMIT MANUALLY OR WALKTHRU OLB WIRE “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” “HAPPY WE COULD HELP YOU OUT TODAY” 5 SURVEY CONGRAT ON A MOMENT FOR THE CUSTOMER “I’M SO GLAD YOU CALLED” DE- ESCALATE CUSTOMER SEND A CALL TO TL RETAIN CUSTOMER CLOSE CD GET DIRECT FORM THROUGH OLB BUILD CONNECTION Close CD ASSISTING WITH SELF- SERVICE HELP CU OPEN PSA HELPING SET UP BENES ADVISE CU OF MOBILE DEPOSIT 10/10 CALL REVIEW WALKTHRU SET UP OR CONFIRM EXT LINK WEEKEND INQ/SPECIAL EVENT WALKTHRU SEND CASHIER’S CHECK ADVISED ABOUT BONUS150 AND OPEN ACT 5 SURVEY CLOSE HPX MMA SUBMIT MANUALLY OR WALKTHRU OLB WIRE “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” “HAPPY WE COULD HELP YOU OUT TODAY” 5 SURVEY CONGRAT ON A MOMENT FOR THE CUSTOMER
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
“I’M SO GLAD YOU CALLED”
DE-ESCALATE CUSTOMER
SEND A
CALL TO TL
RETAIN
CUSTOMER
CLOSE CD
GET DIRECT FORM THROUGH OLB
BUILD CONNECTION
Close CD
ASSISTING WITH SELF- SERVICE
HELP CU
OPEN PSA
HELPING SET UP BENES
ADVISE CU OF MOBILE DEPOSIT
10/10 CALL REVIEW
WALKTHRU SET UP OR CONFIRM EXT LINK
WEEKEND INQ/SPECIAL EVENT
WALKTHRU SEND CASHIER’S CHECK
ADVISED ABOUT BONUS150 AND OPEN ACT
5
SURVEY
CLOSE HPX MMA
SUBMIT
MANUALLY OR WALKTHRU
OLB WIRE
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
“HAPPY WE COULD HELP YOU OUT TODAY”
5
SURVEY
CONGRAT ON A MOMENT FOR THE CUSTOMER