CLOSE HPX MMA “I’M SO GLAD YOU CALLED” ADVISE CU OF MOBILE DEPOSIT RETAIN CUSTOMER Close CD 5 SURVEY 10/10 CALL REVIEW HELPING SET UP BENES CLOSE CD ASSISTING WITH SELF- SERVICE ADVISED ABOUT BONUS150 AND OPEN ACT “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” DE- ESCALATE CUSTOMER GET DIRECT FORM THROUGH OLB WALKTHRU SEND CASHIER’S CHECK “HAPPY WE COULD HELP YOU OUT TODAY” SUBMIT MANUALLY OR WALKTHRU OLB WIRE BUILD CONNECTION HELP CU OPEN PSA SEND A CALL TO TL WALKTHRU SET UP OR CONFIRM EXT LINK 5 SURVEY WEEKEND INQ/SPECIAL EVENT CONGRAT ON A MOMENT FOR THE CUSTOMER CLOSE HPX MMA “I’M SO GLAD YOU CALLED” ADVISE CU OF MOBILE DEPOSIT RETAIN CUSTOMER Close CD 5 SURVEY 10/10 CALL REVIEW HELPING SET UP BENES CLOSE CD ASSISTING WITH SELF- SERVICE ADVISED ABOUT BONUS150 AND OPEN ACT “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” DE- ESCALATE CUSTOMER GET DIRECT FORM THROUGH OLB WALKTHRU SEND CASHIER’S CHECK “HAPPY WE COULD HELP YOU OUT TODAY” SUBMIT MANUALLY OR WALKTHRU OLB WIRE BUILD CONNECTION HELP CU OPEN PSA SEND A CALL TO TL WALKTHRU SET UP OR CONFIRM EXT LINK 5 SURVEY WEEKEND INQ/SPECIAL EVENT CONGRAT ON A MOMENT FOR THE CUSTOMER
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CLOSE HPX MMA
“I’M SO GLAD YOU CALLED”
ADVISE CU OF MOBILE DEPOSIT
RETAIN
CUSTOMER
Close CD
5
SURVEY
10/10 CALL REVIEW
HELPING SET UP BENES
CLOSE CD
ASSISTING WITH SELF- SERVICE
ADVISED ABOUT BONUS150 AND OPEN ACT
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
DE-ESCALATE CUSTOMER
GET DIRECT FORM THROUGH OLB
WALKTHRU SEND CASHIER’S CHECK
“HAPPY WE COULD HELP YOU OUT TODAY”
SUBMIT
MANUALLY OR WALKTHRU
OLB WIRE
BUILD CONNECTION
HELP CU
OPEN PSA
SEND A
CALL TO TL
WALKTHRU SET UP OR CONFIRM EXT LINK
5
SURVEY
WEEKEND INQ/SPECIAL EVENT
CONGRAT ON A MOMENT FOR THE CUSTOMER