HELP CU OPEN PSA WALKTHRU SET UP OR CONFIRM EXT LINK Close CD 10/10 CALL REVIEW 5 SURVEY “I’M SO GLAD YOU CALLED” DE- ESCALATE CUSTOMER ASSISTING WITH SELF- SERVICE HELPING SET UP BENES “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” CLOSE HPX MMA 5 SURVEY GET DIRECT FORM THROUGH OLB “HAPPY WE COULD HELP YOU OUT TODAY” ADVISED ABOUT BONUS150 AND OPEN ACT SUBMIT MANUALLY OR WALKTHRU OLB WIRE WALKTHRU SEND CASHIER’S CHECK CONGRAT ON A MOMENT FOR THE CUSTOMER WEEKEND INQ/SPECIAL EVENT CLOSE CD BUILD CONNECTION RETAIN CUSTOMER ADVISE CU OF MOBILE DEPOSIT SEND A CALL TO TL HELP CU OPEN PSA WALKTHRU SET UP OR CONFIRM EXT LINK Close CD 10/10 CALL REVIEW 5 SURVEY “I’M SO GLAD YOU CALLED” DE- ESCALATE CUSTOMER ASSISTING WITH SELF- SERVICE HELPING SET UP BENES “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” CLOSE HPX MMA 5 SURVEY GET DIRECT FORM THROUGH OLB “HAPPY WE COULD HELP YOU OUT TODAY” ADVISED ABOUT BONUS150 AND OPEN ACT SUBMIT MANUALLY OR WALKTHRU OLB WIRE WALKTHRU SEND CASHIER’S CHECK CONGRAT ON A MOMENT FOR THE CUSTOMER WEEKEND INQ/SPECIAL EVENT CLOSE CD BUILD CONNECTION RETAIN CUSTOMER ADVISE CU OF MOBILE DEPOSIT SEND A CALL TO TL
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
HELP CU
OPEN PSA
WALKTHRU SET UP OR CONFIRM EXT LINK
Close CD
10/10 CALL REVIEW
5
SURVEY
“I’M SO GLAD YOU CALLED”
DE-ESCALATE CUSTOMER
ASSISTING WITH SELF- SERVICE
HELPING SET UP BENES
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
CLOSE HPX MMA
5
SURVEY
GET DIRECT FORM THROUGH OLB
“HAPPY WE COULD HELP YOU OUT TODAY”
ADVISED ABOUT BONUS150 AND OPEN ACT
SUBMIT
MANUALLY OR WALKTHRU
OLB WIRE
WALKTHRU SEND CASHIER’S CHECK
CONGRAT
ON A MOMENT FOR THE CUSTOMER
WEEKEND INQ/SPECIAL EVENT
CLOSE CD
BUILD CONNECTION
RETAIN
CUSTOMER
ADVISE CU OF MOBILE DEPOSIT
SEND A CALL TO TL