HELP CU OPEN PSA CONGRAT ON A MOMENT FOR THE CUSTOMER RETAIN CUSTOMER CLOSE HPX MMA “HAPPY WE COULD HELP YOU OUT TODAY” 5 SURVEY HELPING SET UP BENES 5 SURVEY GET DIRECT FORM THROUGH OLB “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” DE- ESCALATE CUSTOMER 10/10 CALL REVIEW WALKTHRU SET UP OR CONFIRM EXT LINK CLOSE CD ASSISTING WITH SELF- SERVICE BUILD CONNECTION “I’M SO GLAD YOU CALLED” SEND A CALL TO TL WALKTHRU SEND CASHIER’S CHECK WEEKEND INQ/SPECIAL EVENT Close CD ADVISED ABOUT BONUS150 AND OPEN ACT SUBMIT MANUALLY OR WALKTHRU OLB WIRE ADVISE CU OF MOBILE DEPOSIT HELP CU OPEN PSA CONGRAT ON A MOMENT FOR THE CUSTOMER RETAIN CUSTOMER CLOSE HPX MMA “HAPPY WE COULD HELP YOU OUT TODAY” 5 SURVEY HELPING SET UP BENES 5 SURVEY GET DIRECT FORM THROUGH OLB “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” DE- ESCALATE CUSTOMER 10/10 CALL REVIEW WALKTHRU SET UP OR CONFIRM EXT LINK CLOSE CD ASSISTING WITH SELF- SERVICE BUILD CONNECTION “I’M SO GLAD YOU CALLED” SEND A CALL TO TL WALKTHRU SEND CASHIER’S CHECK WEEKEND INQ/SPECIAL EVENT Close CD ADVISED ABOUT BONUS150 AND OPEN ACT SUBMIT MANUALLY OR WALKTHRU OLB WIRE ADVISE CU OF MOBILE DEPOSIT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
HELP CU
OPEN PSA
CONGRAT
ON A MOMENT FOR THE CUSTOMER
RETAIN
CUSTOMER
CLOSE HPX MMA
“HAPPY WE COULD HELP YOU OUT TODAY”
5
SURVEY
HELPING SET UP BENES
5
SURVEY
GET DIRECT FORM THROUGH OLB
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
DE-ESCALATE CUSTOMER
10/10 CALL REVIEW
WALKTHRU SET UP OR CONFIRM EXT LINK
CLOSE CD
ASSISTING WITH SELF- SERVICE
BUILD CONNECTION
“I’M SO GLAD YOU CALLED”
SEND A CALL TO TL
WALKTHRU SEND CASHIER’S CHECK
WEEKEND INQ/SPECIAL EVENT
Close CD
ADVISED ABOUT BONUS150 AND OPEN ACT
SUBMIT
MANUALLY OR WALKTHRU
OLB WIRE
ADVISE CU OF MOBILE DEPOSIT