CLOSE CD 5 SURVEY ASSISTING WITH SELF- SERVICE “HAPPY WE COULD HELP YOU OUT TODAY” DE- ESCALATE CUSTOMER ADVISE CU OF MOBILE DEPOSIT WEEKEND INQ/SPECIAL EVENT CLOSE HPX MMA WALKTHRU SEND CASHIER’S CHECK WALKTHRU SET UP OR CONFIRM EXT LINK CONGRAT ON A MOMENT FOR THE CUSTOMER BUILD CONNECTION “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” HELP CU OPEN PSA Close CD 10/10 CALL REVIEW ADVISED ABOUT BONUS150 AND OPEN ACT “I’M SO GLAD YOU CALLED” GET DIRECT FORM THROUGH OLB RETAIN CUSTOMER HELPING SET UP BENES SUBMIT MANUALLY OR WALKTHRU OLB WIRE SEND A CALL TO TL 5 SURVEY CLOSE CD 5 SURVEY ASSISTING WITH SELF- SERVICE “HAPPY WE COULD HELP YOU OUT TODAY” DE- ESCALATE CUSTOMER ADVISE CU OF MOBILE DEPOSIT WEEKEND INQ/SPECIAL EVENT CLOSE HPX MMA WALKTHRU SEND CASHIER’S CHECK WALKTHRU SET UP OR CONFIRM EXT LINK CONGRAT ON A MOMENT FOR THE CUSTOMER BUILD CONNECTION “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” HELP CU OPEN PSA Close CD 10/10 CALL REVIEW ADVISED ABOUT BONUS150 AND OPEN ACT “I’M SO GLAD YOU CALLED” GET DIRECT FORM THROUGH OLB RETAIN CUSTOMER HELPING SET UP BENES SUBMIT MANUALLY OR WALKTHRU OLB WIRE SEND A CALL TO TL 5 SURVEY
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CLOSE CD
5
SURVEY
ASSISTING WITH SELF- SERVICE
“HAPPY WE COULD HELP YOU OUT TODAY”
DE-ESCALATE CUSTOMER
ADVISE CU OF MOBILE DEPOSIT
WEEKEND INQ/SPECIAL EVENT
CLOSE HPX MMA
WALKTHRU SEND CASHIER’S CHECK
WALKTHRU SET UP OR CONFIRM EXT LINK
CONGRAT
ON A MOMENT FOR THE CUSTOMER
BUILD CONNECTION
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
HELP CU
OPEN PSA
Close CD
10/10 CALL REVIEW
ADVISED ABOUT BONUS150 AND OPEN ACT
“I’M SO GLAD YOU CALLED”
GET DIRECT FORM THROUGH OLB
RETAIN
CUSTOMER
HELPING SET UP BENES
SUBMIT
MANUALLY OR WALKTHRU
OLB WIRE
SEND A CALL TO TL
5
SURVEY