CLOSE HPX MMA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” DE- ESCALATE CUSTOMER 5 SURVEY HELP CU OPEN PSA SUBMIT MANUALLY OR WALKTHRU OLB WIRE BUILD CONNECTION GET DIRECT FORM THROUGH OLB CLOSE CD “HAPPY WE COULD HELP YOU OUT TODAY” SEND A CALL TO TL RETAIN CUSTOMER HELPING SET UP BENES Close CD 10/10 CALL REVIEW CONGRAT ON A MOMENT FOR THE CUSTOMER ASSISTING WITH SELF- SERVICE 5 SURVEY ADVISE CU OF MOBILE DEPOSIT ADVISED ABOUT BONUS150 AND OPEN ACT WALKTHRU SET UP OR CONFIRM EXT LINK WALKTHRU SEND CASHIER’S CHECK “I’M SO GLAD YOU CALLED” WEEKEND INQ/SPECIAL EVENT CLOSE HPX MMA “SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS” DE- ESCALATE CUSTOMER 5 SURVEY HELP CU OPEN PSA SUBMIT MANUALLY OR WALKTHRU OLB WIRE BUILD CONNECTION GET DIRECT FORM THROUGH OLB CLOSE CD “HAPPY WE COULD HELP YOU OUT TODAY” SEND A CALL TO TL RETAIN CUSTOMER HELPING SET UP BENES Close CD 10/10 CALL REVIEW CONGRAT ON A MOMENT FOR THE CUSTOMER ASSISTING WITH SELF- SERVICE 5 SURVEY ADVISE CU OF MOBILE DEPOSIT ADVISED ABOUT BONUS150 AND OPEN ACT WALKTHRU SET UP OR CONFIRM EXT LINK WALKTHRU SEND CASHIER’S CHECK “I’M SO GLAD YOU CALLED” WEEKEND INQ/SPECIAL EVENT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CLOSE HPX MMA
“SO GLAD YOU ASKED, LET ME ASSIST YOU WITH THIS”
DE-ESCALATE CUSTOMER
5
SURVEY
HELP CU
OPEN PSA
SUBMIT
MANUALLY OR WALKTHRU
OLB WIRE
BUILD CONNECTION
GET DIRECT FORM THROUGH OLB
CLOSE CD
“HAPPY WE COULD HELP YOU OUT TODAY”
SEND A CALL TO TL
RETAIN
CUSTOMER
HELPING SET UP BENES
Close CD
10/10 CALL REVIEW
CONGRAT
ON A MOMENT FOR THE CUSTOMER
ASSISTING WITH SELF- SERVICE
5
SURVEY
ADVISE CU OF MOBILE DEPOSIT
ADVISED ABOUT BONUS150 AND OPEN ACT
WALKTHRU SET UP OR CONFIRM EXT LINK
WALKTHRU SEND CASHIER’S CHECK
“I’M SO GLAD YOU CALLED”
WEEKEND INQ/SPECIAL EVENT