Assisting with Self- service 5 Survey WALKTHRU SEND CASHIER'S CHECK 5 Survey Help set up bene Build connection Get Direct Deposit form thru OLB Congrat on a moment for cu Advise CU of Mobile Deposit Assisting with Self- service Help cu open PSA "So Glad you asked let me assist you with this" CLOSE MMA Walkthru set up or confirm ext link De- escalate Customer CLOSE CD Walkthru set up or confirm ext link "So Glad you asked let me assist you with this" Submit manually or walkthru olb wire Congrat on a moment for cu "I'm so glad you called" Close CD "im so glad you called" Advise CU of Mobile Deposit Retain Customer Get Direct Deposit form thru OLB 10/10 CALL REVIEW 5 Survey helping set up bene Advise about BONUS150 & OPEN ACT Close CD RECOMMEND A NEW ACT Retain Customer "HAPPY WE COULD HELP YOU OUT TODAY!" 5 Survey WALKTHRU SEND CASHIER'S CHECK De- escalate Customer Help cu open PSA RECOMMEND A NEW ACT submit manaully or walkthru olb wire 10/10 CALL REVIEW "HAPPY WE COULD HELP YOU OUT TODAY!" Build connection CLOSE CD WEEKEND INQ/ SPECIAL EVENT CLOSE MMA advised about BONUS150 & OPEN ACT WEEKEND INQ/ SPECIAL EVENT Assisting with Self- service 5 Survey WALKTHRU SEND CASHIER'S CHECK 5 Survey Help set up bene Build connection Get Direct Deposit form thru OLB Congrat on a moment for cu Advise CU of Mobile Deposit Assisting with Self- service Help cu open PSA "So Glad you asked let me assist you with this" CLOSE MMA Walkthru set up or confirm ext link De- escalate Customer CLOSE CD Walkthru set up or confirm ext link "So Glad you asked let me assist you with this" Submit manually or walkthru olb wire Congrat on a moment for cu "I'm so glad you called" Close CD "im so glad you called" Advise CU of Mobile Deposit Retain Customer Get Direct Deposit form thru OLB 10/10 CALL REVIEW 5 Survey helping set up bene Advise about BONUS150 & OPEN ACT Close CD RECOMMEND A NEW ACT Retain Customer "HAPPY WE COULD HELP YOU OUT TODAY!" 5 Survey WALKTHRU SEND CASHIER'S CHECK De- escalate Customer Help cu open PSA RECOMMEND A NEW ACT submit manaully or walkthru olb wire 10/10 CALL REVIEW "HAPPY WE COULD HELP YOU OUT TODAY!" Build connection CLOSE CD WEEKEND INQ/ SPECIAL EVENT CLOSE MMA advised about BONUS150 & OPEN ACT WEEKEND INQ/ SPECIAL EVENT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assisting with Self- service
5 Survey
WALKTHRU SEND CASHIER'S CHECK
5 Survey
Help set up bene
Build connection
Get Direct Deposit form thru OLB
Congrat on a moment for cu
Advise CU of Mobile Deposit
Assisting with Self- service
Help cu open PSA
"So Glad you asked let me assist you with this"
CLOSE MMA
Walkthru set up or confirm ext link
De-escalate Customer
CLOSE CD
Walkthru set up or confirm ext link
"So Glad you asked let me assist you with this"
Submit manually
or walkthru olb wire
Congrat
on a moment for cu
"I'm so glad you called"
Close CD
"im so glad you called"
Advise CU of Mobile Deposit
Retain Customer
Get Direct Deposit form thru OLB
10/10 CALL REVIEW
5 Survey
helping set up bene
Advise about BONUS150 & OPEN ACT
Close CD
RECOMMEND A NEW ACT
Retain Customer
"HAPPY WE COULD HELP YOU OUT TODAY!"
5 Survey
WALKTHRU SEND CASHIER'S CHECK
De-escalate Customer
Help cu open PSA
RECOMMEND A NEW ACT
submit manaully or walkthru olb wire
10/10 CALL REVIEW
"HAPPY WE COULD HELP YOU OUT TODAY!"
Build connection
CLOSE CD
WEEKEND INQ/ SPECIAL EVENT
CLOSE MMA
advised about BONUS150 & OPEN ACT
WEEKEND INQ/ SPECIAL EVENT