Advise about BONUS150 & OPEN ACT RECOMMEND A NEW ACT 5 Survey "HAPPY WE COULD HELP YOU OUT TODAY!" Congrat on a moment for cu De- escalate Customer 5 Survey Help set up bene Get Direct Deposit form thru OLB WALKTHRU SEND CASHIER'S CHECK Build connection Congrat on a moment for cu 10/10 CALL REVIEW "I'm so glad you called" WEEKEND INQ/ SPECIAL EVENT Submit manually or walkthru olb wire Retain Customer Assisting with Self- service Walkthru set up or confirm ext link Retain Customer "im so glad you called" WEEKEND INQ/ SPECIAL EVENT Advise CU of Mobile Deposit helping set up bene Advise CU of Mobile Deposit CLOSE CD Help cu open PSA 10/10 CALL REVIEW CLOSE MMA CLOSE CD Walkthru set up or confirm ext link "So Glad you asked let me assist you with this" Get Direct Deposit form thru OLB 5 Survey Help cu open PSA Assisting with Self- service RECOMMEND A NEW ACT "So Glad you asked let me assist you with this" submit manaully or walkthru olb wire De- escalate Customer Close CD CLOSE MMA Build connection "HAPPY WE COULD HELP YOU OUT TODAY!" Close CD advised about BONUS150 & OPEN ACT WALKTHRU SEND CASHIER'S CHECK 5 Survey Advise about BONUS150 & OPEN ACT RECOMMEND A NEW ACT 5 Survey "HAPPY WE COULD HELP YOU OUT TODAY!" Congrat on a moment for cu De- escalate Customer 5 Survey Help set up bene Get Direct Deposit form thru OLB WALKTHRU SEND CASHIER'S CHECK Build connection Congrat on a moment for cu 10/10 CALL REVIEW "I'm so glad you called" WEEKEND INQ/ SPECIAL EVENT Submit manually or walkthru olb wire Retain Customer Assisting with Self- service Walkthru set up or confirm ext link Retain Customer "im so glad you called" WEEKEND INQ/ SPECIAL EVENT Advise CU of Mobile Deposit helping set up bene Advise CU of Mobile Deposit CLOSE CD Help cu open PSA 10/10 CALL REVIEW CLOSE MMA CLOSE CD Walkthru set up or confirm ext link "So Glad you asked let me assist you with this" Get Direct Deposit form thru OLB 5 Survey Help cu open PSA Assisting with Self- service RECOMMEND A NEW ACT "So Glad you asked let me assist you with this" submit manaully or walkthru olb wire De- escalate Customer Close CD CLOSE MMA Build connection "HAPPY WE COULD HELP YOU OUT TODAY!" Close CD advised about BONUS150 & OPEN ACT WALKTHRU SEND CASHIER'S CHECK 5 Survey
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Advise about BONUS150 & OPEN ACT
RECOMMEND A NEW ACT
5 Survey
"HAPPY WE COULD HELP YOU OUT TODAY!"
Congrat
on a moment for cu
De-escalate Customer
5 Survey
Help set up bene
Get Direct Deposit form thru OLB
WALKTHRU SEND CASHIER'S CHECK
Build connection
Congrat on a moment for cu
10/10 CALL REVIEW
"I'm so glad you called"
WEEKEND INQ/ SPECIAL EVENT
Submit manually
or walkthru olb wire
Retain Customer
Assisting with Self- service
Walkthru set up or confirm ext link
Retain Customer
"im so glad you called"
WEEKEND INQ/ SPECIAL EVENT
Advise CU of Mobile Deposit
helping set up bene
Advise CU of Mobile Deposit
CLOSE CD
Help cu open PSA
10/10 CALL REVIEW
CLOSE MMA
CLOSE CD
Walkthru set up or confirm ext link
"So Glad you asked let me assist you with this"
Get Direct Deposit form thru OLB
5 Survey
Help cu open PSA
Assisting with Self- service
RECOMMEND A NEW ACT
"So Glad you asked let me assist you with this"
submit manaully or walkthru olb wire
De-escalate Customer
Close CD
CLOSE MMA
Build connection
"HAPPY WE COULD HELP YOU OUT TODAY!"
Close CD
advised about BONUS150 & OPEN ACT
WALKTHRU SEND CASHIER'S CHECK
5 Survey