De- escalate Customer 5 Survey WALKTHRU SEND CASHIER'S CHECK Help cu open PSA "I'm so glad you called" Walkthru set up or confirm ext link Advise CU of Mobile Deposit De- escalate Customer Walkthru set up or confirm ext link WALKTHRU SEND CASHIER'S CHECK "So Glad you asked let me assist you with this" CLOSE CD Submit manually or walkthru olb wire "im so glad you called" "HAPPY WE COULD HELP YOU OUT TODAY!" WEEKEND INQ/ SPECIAL EVENT 5 Survey advised about BONUS150 & OPEN ACT Close CD 10/10 CALL REVIEW CLOSE MMA helping set up bene CLOSE CD Congrat on a moment for cu Build connection 5 Survey CLOSE MMA Advise CU of Mobile Deposit WEEKEND INQ/ SPECIAL EVENT 10/10 CALL REVIEW submit manaully or walkthru olb wire Build connection "So Glad you asked let me assist you with this" Congrat on a moment for cu Advise about BONUS150 & OPEN ACT 5 Survey RECOMMEND A NEW ACT Assisting with Self- service "HAPPY WE COULD HELP YOU OUT TODAY!" Help set up bene Help cu open PSA Get Direct Deposit form thru OLB Retain Customer Retain Customer Close CD Assisting with Self- service Get Direct Deposit form thru OLB RECOMMEND A NEW ACT De- escalate Customer 5 Survey WALKTHRU SEND CASHIER'S CHECK Help cu open PSA "I'm so glad you called" Walkthru set up or confirm ext link Advise CU of Mobile Deposit De- escalate Customer Walkthru set up or confirm ext link WALKTHRU SEND CASHIER'S CHECK "So Glad you asked let me assist you with this" CLOSE CD Submit manually or walkthru olb wire "im so glad you called" "HAPPY WE COULD HELP YOU OUT TODAY!" WEEKEND INQ/ SPECIAL EVENT 5 Survey advised about BONUS150 & OPEN ACT Close CD 10/10 CALL REVIEW CLOSE MMA helping set up bene CLOSE CD Congrat on a moment for cu Build connection 5 Survey CLOSE MMA Advise CU of Mobile Deposit WEEKEND INQ/ SPECIAL EVENT 10/10 CALL REVIEW submit manaully or walkthru olb wire Build connection "So Glad you asked let me assist you with this" Congrat on a moment for cu Advise about BONUS150 & OPEN ACT 5 Survey RECOMMEND A NEW ACT Assisting with Self- service "HAPPY WE COULD HELP YOU OUT TODAY!" Help set up bene Help cu open PSA Get Direct Deposit form thru OLB Retain Customer Retain Customer Close CD Assisting with Self- service Get Direct Deposit form thru OLB RECOMMEND A NEW ACT
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
De-escalate Customer
5 Survey
WALKTHRU SEND CASHIER'S CHECK
Help cu open PSA
"I'm so glad you called"
Walkthru set up or confirm ext link
Advise CU of Mobile Deposit
De-escalate Customer
Walkthru set up or confirm ext link
WALKTHRU SEND CASHIER'S CHECK
"So Glad you asked let me assist you with this"
CLOSE CD
Submit manually
or walkthru olb wire
"im so glad you called"
"HAPPY WE COULD HELP YOU OUT TODAY!"
WEEKEND INQ/ SPECIAL EVENT
5 Survey
advised about BONUS150 & OPEN ACT
Close CD
10/10 CALL REVIEW
CLOSE MMA
helping set up bene
CLOSE CD
Congrat on a moment for cu
Build connection
5 Survey
CLOSE MMA
Advise CU of Mobile Deposit
WEEKEND INQ/ SPECIAL EVENT
10/10 CALL REVIEW
submit manaully or walkthru olb wire
Build connection
"So Glad you asked let me assist you with this"
Congrat
on a moment for cu
Advise about BONUS150 & OPEN ACT
5 Survey
RECOMMEND A NEW ACT
Assisting with Self- service
"HAPPY WE COULD HELP YOU OUT TODAY!"
Help set up bene
Help cu open PSA
Get Direct Deposit form thru OLB
Retain Customer
Retain Customer
Close CD
Assisting with Self- service
Get Direct Deposit form thru OLB
RECOMMEND A NEW ACT