usedsolutionboosterplaced areorderfor acustomerpricematchread overrgatekeepersread overtheweeklyplaybookofferedthe HDPPto acustomerhelped apeer in thesunshinegrouptakingcare ofourpeopleused allresourcesand tools(google etc)placedoutboundcall3perfectsurveyscaught ona goodchat/sms6perfectsurveysdefusedcustomerfromescalatingusedHD.comfor placingan ordermaintainedgoal forCES, ASAT& LTSAaskingprobingquestionsmeetingLTSA,CES,ASATmaintainedgoal forAWAY time5perfectsurveysuse bestpracticetips10perfectsurveysdispositioncustomerinteractions5perfectsurveysusedsolutionboosterplaced areorderfor acustomerpricematchread overrgatekeepersread overtheweeklyplaybookofferedthe HDPPto acustomerhelped apeer in thesunshinegrouptakingcare ofourpeopleused allresourcesand tools(google etc)placedoutboundcall3perfectsurveyscaught ona goodchat/sms6perfectsurveysdefusedcustomerfromescalatingusedHD.comfor placingan ordermaintainedgoal forCES, ASAT& LTSAaskingprobingquestionsmeetingLTSA,CES,ASATmaintainedgoal forAWAY time5perfectsurveysuse bestpracticetips10perfectsurveysdispositioncustomerinteractions5perfectsurveys

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
I
6
N
7
O
8
I
9
I
10
O
11
G
12
O
13
O
14
B
15
G
16
N
17
N
18
N
19
B
20
B
21
B
22
I
23
I
24
G
  1. G-used solution booster
  2. O-placed a reorder for a customer
  3. B-price match
  4. G-read overr gatekeepers
  5. I-read over the weekly playbook
  6. N-offered the HDPP to a customer
  7. O-helped a peer in the sunshine group
  8. I-taking care of our people
  9. I-used all resources and tools (google etc)
  10. O-placed outbound call
  11. G-3 perfect surveys
  12. O-caught on a good chat/sms
  13. O-6 perfect surveys
  14. B-defused customer from escalating
  15. G-used HD.com for placing an order
  16. N-maintained goal for CES, ASAT & LTSA
  17. N-asking probing questions
  18. N-meeting LTSA, CES, ASAT
  19. B-maintained goal for AWAY time
  20. B-5 perfect surveys
  21. B-use best practice tips
  22. I-10 perfect surveys
  23. I-disposition customer interactions
  24. G-5 perfect surveys