use best practice tips offered the HDPP to a customer 6 perfect surveys 5 perfect surveys used HD.com for placing an order placed outbound call taking care of our people defused customer from escalating placed a reorder for a customer used all resources and tools (google etc) read over the weekly playbook 5 perfect surveys meeting LTSA, CES, ASAT 10 perfect surveys helped a peer in the sunshine group disposition customer interactions used solution booster asking probing questions maintained goal for AWAY time caught on a good chat/sms maintained goal for CES, ASAT & LTSA price match read overr gatekeepers 3 perfect surveys use best practice tips offered the HDPP to a customer 6 perfect surveys 5 perfect surveys used HD.com for placing an order placed outbound call taking care of our people defused customer from escalating placed a reorder for a customer used all resources and tools (google etc) read over the weekly playbook 5 perfect surveys meeting LTSA, CES, ASAT 10 perfect surveys helped a peer in the sunshine group disposition customer interactions used solution booster asking probing questions maintained goal for AWAY time caught on a good chat/sms maintained goal for CES, ASAT & LTSA price match read overr gatekeepers 3 perfect surveys
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-use best practice tips
N-offered the HDPP to a customer
O-6 perfect surveys
G-5 perfect surveys
G-used HD.com for placing an order
O-placed outbound call
I-taking care of our people
B-defused customer from escalating
O-placed a reorder for a customer
I-used all resources and tools
(google etc)
I-read over the weekly playbook
B-5 perfect surveys
N-meeting LTSA, CES, ASAT
I-10 perfect surveys
O-helped a peer in the sunshine group
I-disposition customer interactions
G-used solution booster
N-asking probing questions
B-maintained goal for AWAY time
O-caught on a good chat/sms
N-maintained goal for CES, ASAT & LTSA
B-price match
G-read overr gatekeepers
G-3 perfect surveys