used HD.com for placing an order disposition customer interactions offered the HDPP to a customer maintained goal for AWAY time placed a reorder for a customer use best practice tips asking probing questions defused customer from escalating 6 perfect surveys taking care of our people caught on a good chat/sms 3 perfect surveys placed outbound call used solution booster price match 10 perfect surveys read overr gatekeepers 5 perfect surveys 5 perfect surveys used all resources and tools (google etc) maintained goal for CES, ASAT & LTSA read over the weekly playbook meeting LTSA, CES, ASAT helped a peer in the sunshine group used HD.com for placing an order disposition customer interactions offered the HDPP to a customer maintained goal for AWAY time placed a reorder for a customer use best practice tips asking probing questions defused customer from escalating 6 perfect surveys taking care of our people caught on a good chat/sms 3 perfect surveys placed outbound call used solution booster price match 10 perfect surveys read overr gatekeepers 5 perfect surveys 5 perfect surveys used all resources and tools (google etc) maintained goal for CES, ASAT & LTSA read over the weekly playbook meeting LTSA, CES, ASAT helped a peer in the sunshine group
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-used HD.com for placing an order
I-disposition customer interactions
N-offered the HDPP to a customer
B-maintained goal for AWAY time
O-placed a reorder for a customer
B-use best practice tips
N-asking probing questions
B-defused customer from escalating
O-6 perfect surveys
I-taking care of our people
O-caught on a good chat/sms
G-3 perfect surveys
O-placed outbound call
G-used solution booster
B-price match
I-10 perfect surveys
G-read overr gatekeepers
G-5 perfect surveys
B-5 perfect surveys
I-used all resources and tools
(google etc)
N-maintained goal for CES, ASAT & LTSA
I-read over the weekly playbook
N-meeting LTSA, CES, ASAT
O-helped a peer in the sunshine group