use best practice tips used all resources and tools (google etc) placed a reorder for a customer read overr gatekeepers defused customer from escalating helped a peer in the sunshine group asking probing questions maintained goal for CES, ASAT & LTSA 10 perfect surveys 3 perfect surveys maintained goal for AWAY time disposition customer interactions 5 perfect surveys 6 perfect surveys offered the HDPP to a customer 5 perfect surveys read over the weekly playbook placed outbound call taking care of our people meeting LTSA, CES, ASAT used solution booster price match caught on a good chat/sms used HD.com for placing an order use best practice tips used all resources and tools (google etc) placed a reorder for a customer read overr gatekeepers defused customer from escalating helped a peer in the sunshine group asking probing questions maintained goal for CES, ASAT & LTSA 10 perfect surveys 3 perfect surveys maintained goal for AWAY time disposition customer interactions 5 perfect surveys 6 perfect surveys offered the HDPP to a customer 5 perfect surveys read over the weekly playbook placed outbound call taking care of our people meeting LTSA, CES, ASAT used solution booster price match caught on a good chat/sms used HD.com for placing an order
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-use best practice tips
I-used all resources and tools
(google etc)
O-placed a reorder for a customer
G-read overr gatekeepers
B-defused customer from escalating
O-helped a peer in the sunshine group
N-asking probing questions
N-maintained goal for CES, ASAT & LTSA
I-10 perfect surveys
G-3 perfect surveys
B-maintained goal for AWAY time
I-disposition customer interactions
G-5 perfect surveys
O-6 perfect surveys
N-offered the HDPP to a customer
B-5 perfect surveys
I-read over the weekly playbook
O-placed outbound call
I-taking care of our people
N-meeting LTSA, CES, ASAT
G-used solution booster
B-price match
O-caught on a good chat/sms
G-used HD.com for placing an order