6perfectsurveysmaintainedgoal forCES, ASAT& LTSAaskingprobingquestionsmeetingLTSA,CES,ASATplaced areorderfor acustomerhelped apeer in thesunshinegroupplacedoutboundcallcaught ona goodchat/smsofferedthe HDPPto acustomerusedsolutionboosterusedHD.comfor placingan order3perfectsurveys5perfectsurveysuse bestpracticetipsread overrgatekeepers10perfectsurveysused allresourcesand tools(google etc)read overtheweeklyplaybookpricematchtakingcare ofourpeoplemaintainedgoal forAWAY timedispositioncustomerinteractions5perfectsurveysdefusedcustomerfromescalating6perfectsurveysmaintainedgoal forCES, ASAT& LTSAaskingprobingquestionsmeetingLTSA,CES,ASATplaced areorderfor acustomerhelped apeer in thesunshinegroupplacedoutboundcallcaught ona goodchat/smsofferedthe HDPPto acustomerusedsolutionboosterusedHD.comfor placingan order3perfectsurveys5perfectsurveysuse bestpracticetipsread overrgatekeepers10perfectsurveysused allresourcesand tools(google etc)read overtheweeklyplaybookpricematchtakingcare ofourpeoplemaintainedgoal forAWAY timedispositioncustomerinteractions5perfectsurveysdefusedcustomerfromescalating

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
N
4
N
5
O
6
O
7
O
8
O
9
N
10
G
11
G
12
G
13
G
14
B
15
G
16
I
17
I
18
I
19
B
20
I
21
B
22
I
23
B
24
B
  1. O-6 perfect surveys
  2. N-maintained goal for CES, ASAT & LTSA
  3. N-asking probing questions
  4. N-meeting LTSA, CES, ASAT
  5. O-placed a reorder for a customer
  6. O-helped a peer in the sunshine group
  7. O-placed outbound call
  8. O-caught on a good chat/sms
  9. N-offered the HDPP to a customer
  10. G-used solution booster
  11. G-used HD.com for placing an order
  12. G-3 perfect surveys
  13. G-5 perfect surveys
  14. B-use best practice tips
  15. G-read overr gatekeepers
  16. I-10 perfect surveys
  17. I-used all resources and tools (google etc)
  18. I-read over the weekly playbook
  19. B-price match
  20. I-taking care of our people
  21. B-maintained goal for AWAY time
  22. I-disposition customer interactions
  23. B-5 perfect surveys
  24. B-defused customer from escalating