offeredthe HDPPto acustomer5perfectsurveysaskingprobingquestionstakingcare ofourpeoplemeetingLTSA,CES,ASATusedHD.comfor placingan orderdispositioncustomerinteractions10perfectsurveysplacedoutboundcall5perfectsurveyscaught ona goodchat/smsmaintainedgoal forCES, ASAT& LTSAuse bestpracticetipsread overtheweeklyplaybook3perfectsurveyshelped apeer in thesunshinegroup6perfectsurveysread overrgatekeeperspricematchmaintainedgoal forAWAY timeused allresourcesand tools(google etc)usedsolutionboosterdefusedcustomerfromescalatingplaced areorderfor acustomerofferedthe HDPPto acustomer5perfectsurveysaskingprobingquestionstakingcare ofourpeoplemeetingLTSA,CES,ASATusedHD.comfor placingan orderdispositioncustomerinteractions10perfectsurveysplacedoutboundcall5perfectsurveyscaught ona goodchat/smsmaintainedgoal forCES, ASAT& LTSAuse bestpracticetipsread overtheweeklyplaybook3perfectsurveyshelped apeer in thesunshinegroup6perfectsurveysread overrgatekeeperspricematchmaintainedgoal forAWAY timeused allresourcesand tools(google etc)usedsolutionboosterdefusedcustomerfromescalatingplaced areorderfor acustomer

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
I
5
N
6
G
7
I
8
I
9
O
10
G
11
O
12
N
13
B
14
I
15
G
16
O
17
O
18
G
19
B
20
B
21
I
22
G
23
B
24
O
  1. N-offered the HDPP to a customer
  2. B-5 perfect surveys
  3. N-asking probing questions
  4. I-taking care of our people
  5. N-meeting LTSA, CES, ASAT
  6. G-used HD.com for placing an order
  7. I-disposition customer interactions
  8. I-10 perfect surveys
  9. O-placed outbound call
  10. G-5 perfect surveys
  11. O-caught on a good chat/sms
  12. N-maintained goal for CES, ASAT & LTSA
  13. B-use best practice tips
  14. I-read over the weekly playbook
  15. G-3 perfect surveys
  16. O-helped a peer in the sunshine group
  17. O-6 perfect surveys
  18. G-read overr gatekeepers
  19. B-price match
  20. B-maintained goal for AWAY time
  21. I-used all resources and tools (google etc)
  22. G-used solution booster
  23. B-defused customer from escalating
  24. O-placed a reorder for a customer