read overtheweeklyplaybookdispositioncustomerinteractionsmaintainedgoal forAWAY timeused allresourcesand tools(google etc)usedsolutionboosterread overrgatekeepers10perfectsurveysmaintainedgoal forCES, ASAT& LTSA6perfectsurveys5perfectsurveysplacedoutboundcalldefusedcustomerfromescalatingaskingprobingquestionsplaced areorderfor acustomerofferedthe HDPPto acustomeruse bestpracticetipstakingcare ofourpeoplepricematchusedHD.comfor placingan orderhelped apeer in thesunshinegroup3perfectsurveyscaught ona goodchat/sms5perfectsurveysmeetingLTSA,CES,ASATread overtheweeklyplaybookdispositioncustomerinteractionsmaintainedgoal forAWAY timeused allresourcesand tools(google etc)usedsolutionboosterread overrgatekeepers10perfectsurveysmaintainedgoal forCES, ASAT& LTSA6perfectsurveys5perfectsurveysplacedoutboundcalldefusedcustomerfromescalatingaskingprobingquestionsplaced areorderfor acustomerofferedthe HDPPto acustomeruse bestpracticetipstakingcare ofourpeoplepricematchusedHD.comfor placingan orderhelped apeer in thesunshinegroup3perfectsurveyscaught ona goodchat/sms5perfectsurveysmeetingLTSA,CES,ASAT

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
I
5
G
6
G
7
I
8
N
9
O
10
G
11
O
12
B
13
N
14
O
15
N
16
B
17
I
18
B
19
G
20
O
21
G
22
O
23
B
24
N
  1. I-read over the weekly playbook
  2. I-disposition customer interactions
  3. B-maintained goal for AWAY time
  4. I-used all resources and tools (google etc)
  5. G-used solution booster
  6. G-read overr gatekeepers
  7. I-10 perfect surveys
  8. N-maintained goal for CES, ASAT & LTSA
  9. O-6 perfect surveys
  10. G-5 perfect surveys
  11. O-placed outbound call
  12. B-defused customer from escalating
  13. N-asking probing questions
  14. O-placed a reorder for a customer
  15. N-offered the HDPP to a customer
  16. B-use best practice tips
  17. I-taking care of our people
  18. B-price match
  19. G-used HD.com for placing an order
  20. O-helped a peer in the sunshine group
  21. G-3 perfect surveys
  22. O-caught on a good chat/sms
  23. B-5 perfect surveys
  24. N-meeting LTSA, CES, ASAT