read overtheweeklyplaybookused allresourcesand tools(google etc)dispositioncustomerinteractionsread overthegatekeeperscaught ona goodchat/sms3perfectsurveysmeetingLTSA,CES andASAT10perfectsurveysuse bestpracticetips5perfectsurveysusedHD.com forplacing anew orderhelped apeer in thesunshinegrouppricematchaskingprobingquestionsdefusedcustomerfromescalatingusedsolutionboostersmaintainedgoal forawaytime/aux7maintainedgoal forCES, ASAT& LTSA3perfectsurveys6perfectsurveys5perfectsurveystakingcare ofourpeopleplaced areorderforcustomeroffereHDPP toacustomerread overtheweeklyplaybookused allresourcesand tools(google etc)dispositioncustomerinteractionsread overthegatekeeperscaught ona goodchat/sms3perfectsurveysmeetingLTSA,CES andASAT10perfectsurveysuse bestpracticetips5perfectsurveysusedHD.com forplacing anew orderhelped apeer in thesunshinegrouppricematchaskingprobingquestionsdefusedcustomerfromescalatingusedsolutionboostersmaintainedgoal forawaytime/aux7maintainedgoal forCES, ASAT& LTSA3perfectsurveys6perfectsurveys5perfectsurveystakingcare ofourpeopleplaced areorderforcustomeroffereHDPP toacustomer

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
I
4
G
5
O
6
G
7
N
8
I
9
B
10
G
11
N
12
O
13
B
14
N
15
B
16
G
17
B
18
O
19
O
20
O
21
B
22
I
23
G
24
N
  1. I-read over the weekly playbook
  2. I-used all resources and tools (google etc)
  3. I-disposition customer interactions
  4. G-read over the gatekeepers
  5. O-caught on a good chat/sms
  6. G-3 perfect surveys
  7. N-meeting LTSA, CES and ASAT
  8. I-10 perfect surveys
  9. B-use best practice tips
  10. G-5 perfect surveys
  11. N-used HD.com for placing a new order
  12. O-helped a peer in the sunshine group
  13. B-price match
  14. N-asking probing questions
  15. B-defused customer from escalating
  16. G-used solution boosters
  17. B-maintained goal for away time/aux7
  18. O-maintained goal for CES, ASAT & LTSA
  19. O-3 perfect surveys
  20. O-6 perfect surveys
  21. B-5 perfect surveys
  22. I-taking care of our people
  23. G-placed a reorder for customer
  24. N-offere HDPP to a customer