Complimenta customerShareyourbusinesscardsGreet 3customers.Welcometo 5/3rdMake acustomersmile.Introduceyourself todrive thrucustomersAsk acustomerHow isyour day?Open thedoor for acustomerShare CXsuccessstoryIntroduceyourmanagerSend out a'Thank you'note throughdrive thruReviewCX scorewith teamAsk aboutdigitalservicesSaycustomer'sname 3 xduring atransactionCreateCXbranchgoalsGivetrustedadviceMake aHAPPYBIRTHDAYcallWalk thecustomeroutDosomethingextra for acustomerDo aCXHuddleWalkcustomerto banker'sofficeSay ThankYou forbankingwith 5/3rdProvide arecommendationGiveaway 35/3rdpensHave yourteam watch"The pouringhappiness"videoComplimenta customerShareyourbusinesscardsGreet 3customers.Welcometo 5/3rdMake acustomersmile.Introduceyourself todrive thrucustomersAsk acustomerHow isyour day?Open thedoor for acustomerShare CXsuccessstoryIntroduceyourmanagerSend out a'Thank you'note throughdrive thruReviewCX scorewith teamAsk aboutdigitalservicesSaycustomer'sname 3 xduring atransactionCreateCXbranchgoalsGivetrustedadviceMake aHAPPYBIRTHDAYcallWalk thecustomeroutDosomethingextra for acustomerDo aCXHuddleWalkcustomerto banker'sofficeSay ThankYou forbankingwith 5/3rdProvide arecommendationGiveaway 35/3rdpensHave yourteam watch"The pouringhappiness"video

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a customer
  2. Share your business cards
  3. Greet 3 customers. Welcome to 5/3rd
  4. Make a customer smile.
  5. Introduce yourself to drive thru customers
  6. Ask a customer How is your day?
  7. Open the door for a customer
  8. Share CX success story
  9. Introduce your manager
  10. Send out a 'Thank you' note through drive thru
  11. Review CX score with team
  12. Ask about digital services
  13. Say customer's name 3 x during a transaction
  14. Create CX branch goals
  15. Give trusted advice
  16. Make a HAPPY BIRTHDAY call
  17. Walk the customer out
  18. Do something extra for a customer
  19. Do a CX Huddle
  20. Walk customer to banker's office
  21. Say Thank You for banking with 5/3rd
  22. Provide a recommendation
  23. Give away 3 5/3rd pens
  24. Have your team watch "The pouring happiness" video