Ask aboutdigitalservicesGreet 3customers.Welcometo 5/3rdDosomethingextra for acustomerMake aHAPPYBIRTHDAYcallShareyourbusinesscardsIntroduceyourself todrive thrucustomersComplimenta customerShare CXsuccessstorySaycustomer'sname 3 xduring atransactionMake acustomersmile.GivetrustedadviceHave yourteam watch"The pouringhappiness"videoOpen thedoor for acustomerDo aCXHuddleGiveaway 35/3rdpensCreateCXbranchgoalsSay ThankYou forbankingwith 5/3rdProvide arecommendationIntroduceyourmanagerAsk acustomerHow isyour day?ReviewCX scorewith teamSend out a'Thank you'note throughdrive thruWalkcustomerto banker'sofficeWalk thecustomeroutAsk aboutdigitalservicesGreet 3customers.Welcometo 5/3rdDosomethingextra for acustomerMake aHAPPYBIRTHDAYcallShareyourbusinesscardsIntroduceyourself todrive thrucustomersComplimenta customerShare CXsuccessstorySaycustomer'sname 3 xduring atransactionMake acustomersmile.GivetrustedadviceHave yourteam watch"The pouringhappiness"videoOpen thedoor for acustomerDo aCXHuddleGiveaway 35/3rdpensCreateCXbranchgoalsSay ThankYou forbankingwith 5/3rdProvide arecommendationIntroduceyourmanagerAsk acustomerHow isyour day?ReviewCX scorewith teamSend out a'Thank you'note throughdrive thruWalkcustomerto banker'sofficeWalk thecustomerout

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about digital services
  2. Greet 3 customers. Welcome to 5/3rd
  3. Do something extra for a customer
  4. Make a HAPPY BIRTHDAY call
  5. Share your business cards
  6. Introduce yourself to drive thru customers
  7. Compliment a customer
  8. Share CX success story
  9. Say customer's name 3 x during a transaction
  10. Make a customer smile.
  11. Give trusted advice
  12. Have your team watch "The pouring happiness" video
  13. Open the door for a customer
  14. Do a CX Huddle
  15. Give away 3 5/3rd pens
  16. Create CX branch goals
  17. Say Thank You for banking with 5/3rd
  18. Provide a recommendation
  19. Introduce your manager
  20. Ask a customer How is your day?
  21. Review CX score with team
  22. Send out a 'Thank you' note through drive thru
  23. Walk customer to banker's office
  24. Walk the customer out