Open thedoor for acustomerHave yourteam watch"The pouringhappiness"videoDo aCXHuddleShareyourbusinesscardsWalk thecustomeroutProvide arecommendationDosomethingextra for acustomerAsk aboutdigitalservicesComplimenta customerGreet 3customers.Welcometo 5/3rdCreateCXbranchgoalsSaycustomer'sname 3 xduring atransactionMake aHAPPYBIRTHDAYcallMake acustomersmile.Ask acustomerHow isyour day?Say ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensSend out a'Thank you'note throughdrive thruShare CXsuccessstoryIntroduceyourmanagerReviewCX scorewith teamWalkcustomerto banker'sofficeIntroduceyourself todrive thrucustomersGivetrustedadviceOpen thedoor for acustomerHave yourteam watch"The pouringhappiness"videoDo aCXHuddleShareyourbusinesscardsWalk thecustomeroutProvide arecommendationDosomethingextra for acustomerAsk aboutdigitalservicesComplimenta customerGreet 3customers.Welcometo 5/3rdCreateCXbranchgoalsSaycustomer'sname 3 xduring atransactionMake aHAPPYBIRTHDAYcallMake acustomersmile.Ask acustomerHow isyour day?Say ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensSend out a'Thank you'note throughdrive thruShare CXsuccessstoryIntroduceyourmanagerReviewCX scorewith teamWalkcustomerto banker'sofficeIntroduceyourself todrive thrucustomersGivetrustedadvice

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open the door for a customer
  2. Have your team watch "The pouring happiness" video
  3. Do a CX Huddle
  4. Share your business cards
  5. Walk the customer out
  6. Provide a recommendation
  7. Do something extra for a customer
  8. Ask about digital services
  9. Compliment a customer
  10. Greet 3 customers. Welcome to 5/3rd
  11. Create CX branch goals
  12. Say customer's name 3 x during a transaction
  13. Make a HAPPY BIRTHDAY call
  14. Make a customer smile.
  15. Ask a customer How is your day?
  16. Say Thank You for banking with 5/3rd
  17. Give away 3 5/3rd pens
  18. Send out a 'Thank you' note through drive thru
  19. Share CX success story
  20. Introduce your manager
  21. Review CX score with team
  22. Walk customer to banker's office
  23. Introduce yourself to drive thru customers
  24. Give trusted advice