Walk thecustomeroutShare CXsuccessstoryComplimenta customerCreateCXbranchgoalsIntroduceyourself todrive thrucustomersDosomethingextra for acustomerIntroduceyourmanagerWalkcustomerto banker'sofficeGiveaway 35/3rdpensOpen thedoor for acustomerSend out a'Thank you'note throughdrive thruAsk aboutdigitalservicesGreet 3customers.Welcometo 5/3rdProvide arecommendationAsk acustomerHow isyour day?Have yourteam watch"The pouringhappiness"videoSaycustomer'sname 3 xduring atransactionReviewCX scorewith teamSay ThankYou forbankingwith 5/3rdGivetrustedadviceMake aHAPPYBIRTHDAYcallDo aCXHuddleShareyourbusinesscardsMake acustomersmile.Walk thecustomeroutShare CXsuccessstoryComplimenta customerCreateCXbranchgoalsIntroduceyourself todrive thrucustomersDosomethingextra for acustomerIntroduceyourmanagerWalkcustomerto banker'sofficeGiveaway 35/3rdpensOpen thedoor for acustomerSend out a'Thank you'note throughdrive thruAsk aboutdigitalservicesGreet 3customers.Welcometo 5/3rdProvide arecommendationAsk acustomerHow isyour day?Have yourteam watch"The pouringhappiness"videoSaycustomer'sname 3 xduring atransactionReviewCX scorewith teamSay ThankYou forbankingwith 5/3rdGivetrustedadviceMake aHAPPYBIRTHDAYcallDo aCXHuddleShareyourbusinesscardsMake acustomersmile.

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk the customer out
  2. Share CX success story
  3. Compliment a customer
  4. Create CX branch goals
  5. Introduce yourself to drive thru customers
  6. Do something extra for a customer
  7. Introduce your manager
  8. Walk customer to banker's office
  9. Give away 3 5/3rd pens
  10. Open the door for a customer
  11. Send out a 'Thank you' note through drive thru
  12. Ask about digital services
  13. Greet 3 customers. Welcome to 5/3rd
  14. Provide a recommendation
  15. Ask a customer How is your day?
  16. Have your team watch "The pouring happiness" video
  17. Say customer's name 3 x during a transaction
  18. Review CX score with team
  19. Say Thank You for banking with 5/3rd
  20. Give trusted advice
  21. Make a HAPPY BIRTHDAY call
  22. Do a CX Huddle
  23. Share your business cards
  24. Make a customer smile.