Make acustomersmile.Introduceyourself todrive thrucustomersAsk aboutdigitalservicesDosomethingextra for acustomerGreet 3customers.Welcometo 5/3rdDo aCXHuddleProvide arecommendationSay ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensSaycustomer'sname 3 xduring atransactionAsk acustomerHow isyour day?Make aHAPPYBIRTHDAYcallShare CXsuccessstoryComplimenta customerGivetrustedadviceOpen thedoor for acustomerReviewCX scorewith teamShareyourbusinesscardsHave yourteam watch"The pouringhappiness"videoWalk thecustomeroutWalkcustomerto banker'sofficeCreateCXbranchgoalsSend out a'Thank you'note throughdrive thruIntroduceyourmanagerMake acustomersmile.Introduceyourself todrive thrucustomersAsk aboutdigitalservicesDosomethingextra for acustomerGreet 3customers.Welcometo 5/3rdDo aCXHuddleProvide arecommendationSay ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensSaycustomer'sname 3 xduring atransactionAsk acustomerHow isyour day?Make aHAPPYBIRTHDAYcallShare CXsuccessstoryComplimenta customerGivetrustedadviceOpen thedoor for acustomerReviewCX scorewith teamShareyourbusinesscardsHave yourteam watch"The pouringhappiness"videoWalk thecustomeroutWalkcustomerto banker'sofficeCreateCXbranchgoalsSend out a'Thank you'note throughdrive thruIntroduceyourmanager

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a customer smile.
  2. Introduce yourself to drive thru customers
  3. Ask about digital services
  4. Do something extra for a customer
  5. Greet 3 customers. Welcome to 5/3rd
  6. Do a CX Huddle
  7. Provide a recommendation
  8. Say Thank You for banking with 5/3rd
  9. Give away 3 5/3rd pens
  10. Say customer's name 3 x during a transaction
  11. Ask a customer How is your day?
  12. Make a HAPPY BIRTHDAY call
  13. Share CX success story
  14. Compliment a customer
  15. Give trusted advice
  16. Open the door for a customer
  17. Review CX score with team
  18. Share your business cards
  19. Have your team watch "The pouring happiness" video
  20. Walk the customer out
  21. Walk customer to banker's office
  22. Create CX branch goals
  23. Send out a 'Thank you' note through drive thru
  24. Introduce your manager