Say ThankYou forbankingwith 5/3rdReviewCX scorewith teamShare CXsuccessstoryWalk thecustomeroutCreateCXbranchgoalsIntroduceyourself todrive thrucustomersAsk aboutdigitalservicesComplimenta customerProvide arecommendationGivetrustedadviceAsk acustomerHow isyour day?IntroduceyourmanagerMake acustomersmile.Giveaway 35/3rdpensSaycustomer'sname 3 xduring atransactionDo aCXHuddleWalkcustomerto banker'sofficeSend out a'Thank you'note throughdrive thruHave yourteam watch"The pouringhappiness"videoDosomethingextra for acustomerGreet 3customers.Welcometo 5/3rdOpen thedoor for acustomerMake aHAPPYBIRTHDAYcallShareyourbusinesscardsSay ThankYou forbankingwith 5/3rdReviewCX scorewith teamShare CXsuccessstoryWalk thecustomeroutCreateCXbranchgoalsIntroduceyourself todrive thrucustomersAsk aboutdigitalservicesComplimenta customerProvide arecommendationGivetrustedadviceAsk acustomerHow isyour day?IntroduceyourmanagerMake acustomersmile.Giveaway 35/3rdpensSaycustomer'sname 3 xduring atransactionDo aCXHuddleWalkcustomerto banker'sofficeSend out a'Thank you'note throughdrive thruHave yourteam watch"The pouringhappiness"videoDosomethingextra for acustomerGreet 3customers.Welcometo 5/3rdOpen thedoor for acustomerMake aHAPPYBIRTHDAYcallShareyourbusinesscards

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say Thank You for banking with 5/3rd
  2. Review CX score with team
  3. Share CX success story
  4. Walk the customer out
  5. Create CX branch goals
  6. Introduce yourself to drive thru customers
  7. Ask about digital services
  8. Compliment a customer
  9. Provide a recommendation
  10. Give trusted advice
  11. Ask a customer How is your day?
  12. Introduce your manager
  13. Make a customer smile.
  14. Give away 3 5/3rd pens
  15. Say customer's name 3 x during a transaction
  16. Do a CX Huddle
  17. Walk customer to banker's office
  18. Send out a 'Thank you' note through drive thru
  19. Have your team watch "The pouring happiness" video
  20. Do something extra for a customer
  21. Greet 3 customers. Welcome to 5/3rd
  22. Open the door for a customer
  23. Make a HAPPY BIRTHDAY call
  24. Share your business cards