Walkcustomerto banker'sofficeSend out a'Thank you'note throughdrive thruShare CXsuccessstoryComplimenta customerHave yourteam watch"The pouringhappiness"videoDo aCXHuddleGreet 3customers.Welcometo 5/3rdShareyourbusinesscardsAsk acustomerHow isyour day?Introduceyourself todrive thrucustomersAsk aboutdigitalservicesDosomethingextra for acustomerReviewCX scorewith teamGivetrustedadviceProvide arecommendationSaycustomer'sname 3 xduring atransactionSay ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensMake aHAPPYBIRTHDAYcallCreateCXbranchgoalsOpen thedoor for acustomerIntroduceyourmanagerMake acustomersmile.Walk thecustomeroutWalkcustomerto banker'sofficeSend out a'Thank you'note throughdrive thruShare CXsuccessstoryComplimenta customerHave yourteam watch"The pouringhappiness"videoDo aCXHuddleGreet 3customers.Welcometo 5/3rdShareyourbusinesscardsAsk acustomerHow isyour day?Introduceyourself todrive thrucustomersAsk aboutdigitalservicesDosomethingextra for acustomerReviewCX scorewith teamGivetrustedadviceProvide arecommendationSaycustomer'sname 3 xduring atransactionSay ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensMake aHAPPYBIRTHDAYcallCreateCXbranchgoalsOpen thedoor for acustomerIntroduceyourmanagerMake acustomersmile.Walk thecustomerout

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk customer to banker's office
  2. Send out a 'Thank you' note through drive thru
  3. Share CX success story
  4. Compliment a customer
  5. Have your team watch "The pouring happiness" video
  6. Do a CX Huddle
  7. Greet 3 customers. Welcome to 5/3rd
  8. Share your business cards
  9. Ask a customer How is your day?
  10. Introduce yourself to drive thru customers
  11. Ask about digital services
  12. Do something extra for a customer
  13. Review CX score with team
  14. Give trusted advice
  15. Provide a recommendation
  16. Say customer's name 3 x during a transaction
  17. Say Thank You for banking with 5/3rd
  18. Give away 3 5/3rd pens
  19. Make a HAPPY BIRTHDAY call
  20. Create CX branch goals
  21. Open the door for a customer
  22. Introduce your manager
  23. Make a customer smile.
  24. Walk the customer out