ReviewCX scorewith teamComplimenta customerCreateCXbranchgoalsShare CXsuccessstoryIntroduceyourself todrive thrucustomersGivetrustedadviceOpen thedoor for acustomerProvide arecommendationSaycustomer'sname 3 xduring atransactionWalkcustomerto banker'sofficeIntroduceyourmanagerDo aCXHuddleSend out a'Thank you'note throughdrive thruGiveaway 35/3rdpensMake acustomersmile.Ask aboutdigitalservicesMake aHAPPYBIRTHDAYcallSay ThankYou forbankingwith 5/3rdHave yourteam watch"The pouringhappiness"videoWalk thecustomeroutDosomethingextra for acustomerShareyourbusinesscardsGreet 3customers.Welcometo 5/3rdAsk acustomerHow isyour day?ReviewCX scorewith teamComplimenta customerCreateCXbranchgoalsShare CXsuccessstoryIntroduceyourself todrive thrucustomersGivetrustedadviceOpen thedoor for acustomerProvide arecommendationSaycustomer'sname 3 xduring atransactionWalkcustomerto banker'sofficeIntroduceyourmanagerDo aCXHuddleSend out a'Thank you'note throughdrive thruGiveaway 35/3rdpensMake acustomersmile.Ask aboutdigitalservicesMake aHAPPYBIRTHDAYcallSay ThankYou forbankingwith 5/3rdHave yourteam watch"The pouringhappiness"videoWalk thecustomeroutDosomethingextra for acustomerShareyourbusinesscardsGreet 3customers.Welcometo 5/3rdAsk acustomerHow isyour day?

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review CX score with team
  2. Compliment a customer
  3. Create CX branch goals
  4. Share CX success story
  5. Introduce yourself to drive thru customers
  6. Give trusted advice
  7. Open the door for a customer
  8. Provide a recommendation
  9. Say customer's name 3 x during a transaction
  10. Walk customer to banker's office
  11. Introduce your manager
  12. Do a CX Huddle
  13. Send out a 'Thank you' note through drive thru
  14. Give away 3 5/3rd pens
  15. Make a customer smile.
  16. Ask about digital services
  17. Make a HAPPY BIRTHDAY call
  18. Say Thank You for banking with 5/3rd
  19. Have your team watch "The pouring happiness" video
  20. Walk the customer out
  21. Do something extra for a customer
  22. Share your business cards
  23. Greet 3 customers. Welcome to 5/3rd
  24. Ask a customer How is your day?