Ask acustomerHow isyour day?Do aCXHuddleGreet 3customers.Welcometo 5/3rdMake acustomersmile.Introduceyourself todrive thrucustomersSaycustomer'sname 3 xduring atransactionDosomethingextra for acustomerOpen thedoor for acustomerGiveaway 35/3rdpensHave yourteam watch"The pouringhappiness"videoWalk thecustomeroutComplimenta customerReviewCX scorewith teamIntroduceyourmanagerProvide arecommendationWalkcustomerto banker'sofficeAsk aboutdigitalservicesGivetrustedadviceShareyourbusinesscardsCreateCXbranchgoalsSay ThankYou forbankingwith 5/3rdShare CXsuccessstoryMake aHAPPYBIRTHDAYcallSend out a'Thank you'note throughdrive thruAsk acustomerHow isyour day?Do aCXHuddleGreet 3customers.Welcometo 5/3rdMake acustomersmile.Introduceyourself todrive thrucustomersSaycustomer'sname 3 xduring atransactionDosomethingextra for acustomerOpen thedoor for acustomerGiveaway 35/3rdpensHave yourteam watch"The pouringhappiness"videoWalk thecustomeroutComplimenta customerReviewCX scorewith teamIntroduceyourmanagerProvide arecommendationWalkcustomerto banker'sofficeAsk aboutdigitalservicesGivetrustedadviceShareyourbusinesscardsCreateCXbranchgoalsSay ThankYou forbankingwith 5/3rdShare CXsuccessstoryMake aHAPPYBIRTHDAYcallSend out a'Thank you'note throughdrive thru

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a customer How is your day?
  2. Do a CX Huddle
  3. Greet 3 customers. Welcome to 5/3rd
  4. Make a customer smile.
  5. Introduce yourself to drive thru customers
  6. Say customer's name 3 x during a transaction
  7. Do something extra for a customer
  8. Open the door for a customer
  9. Give away 3 5/3rd pens
  10. Have your team watch "The pouring happiness" video
  11. Walk the customer out
  12. Compliment a customer
  13. Review CX score with team
  14. Introduce your manager
  15. Provide a recommendation
  16. Walk customer to banker's office
  17. Ask about digital services
  18. Give trusted advice
  19. Share your business cards
  20. Create CX branch goals
  21. Say Thank You for banking with 5/3rd
  22. Share CX success story
  23. Make a HAPPY BIRTHDAY call
  24. Send out a 'Thank you' note through drive thru