Complimenta customerCreateCXbranchgoalsShare CXsuccessstoryMake aHAPPYBIRTHDAYcallProvide arecommendationGiveaway 35/3rdpensGivetrustedadviceMake acustomersmile.Have yourteam watch"The pouringhappiness"videoOpen thedoor for acustomerShareyourbusinesscardsSend out a'Thank you'note throughdrive thruReviewCX scorewith teamIntroduceyourself todrive thrucustomersDo aCXHuddleSay ThankYou forbankingwith 5/3rdAsk aboutdigitalservicesSaycustomer'sname 3 xduring atransactionWalk thecustomeroutDosomethingextra for acustomerGreet 3customers.Welcometo 5/3rdAsk acustomerHow isyour day?IntroduceyourmanagerWalkcustomerto banker'sofficeComplimenta customerCreateCXbranchgoalsShare CXsuccessstoryMake aHAPPYBIRTHDAYcallProvide arecommendationGiveaway 35/3rdpensGivetrustedadviceMake acustomersmile.Have yourteam watch"The pouringhappiness"videoOpen thedoor for acustomerShareyourbusinesscardsSend out a'Thank you'note throughdrive thruReviewCX scorewith teamIntroduceyourself todrive thrucustomersDo aCXHuddleSay ThankYou forbankingwith 5/3rdAsk aboutdigitalservicesSaycustomer'sname 3 xduring atransactionWalk thecustomeroutDosomethingextra for acustomerGreet 3customers.Welcometo 5/3rdAsk acustomerHow isyour day?IntroduceyourmanagerWalkcustomerto banker'soffice

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment a customer
  2. Create CX branch goals
  3. Share CX success story
  4. Make a HAPPY BIRTHDAY call
  5. Provide a recommendation
  6. Give away 3 5/3rd pens
  7. Give trusted advice
  8. Make a customer smile.
  9. Have your team watch "The pouring happiness" video
  10. Open the door for a customer
  11. Share your business cards
  12. Send out a 'Thank you' note through drive thru
  13. Review CX score with team
  14. Introduce yourself to drive thru customers
  15. Do a CX Huddle
  16. Say Thank You for banking with 5/3rd
  17. Ask about digital services
  18. Say customer's name 3 x during a transaction
  19. Walk the customer out
  20. Do something extra for a customer
  21. Greet 3 customers. Welcome to 5/3rd
  22. Ask a customer How is your day?
  23. Introduce your manager
  24. Walk customer to banker's office