Make acustomersmile.CreateCXbranchgoalsReviewCX scorewith teamIntroduceyourmanagerWalkcustomerto banker'sofficeHave yourteam watch"The pouringhappiness"videoProvide arecommendationShareyourbusinesscardsAsk acustomerHow isyour day?Send out a'Thank you'note throughdrive thruComplimenta customerDo aCXHuddleOpen thedoor for acustomerWalk thecustomeroutAsk aboutdigitalservicesMake aHAPPYBIRTHDAYcallGiveaway 35/3rdpensGreet 3customers.Welcometo 5/3rdSay ThankYou forbankingwith 5/3rdSaycustomer'sname 3 xduring atransactionDosomethingextra for acustomerIntroduceyourself todrive thrucustomersGivetrustedadviceShare CXsuccessstoryMake acustomersmile.CreateCXbranchgoalsReviewCX scorewith teamIntroduceyourmanagerWalkcustomerto banker'sofficeHave yourteam watch"The pouringhappiness"videoProvide arecommendationShareyourbusinesscardsAsk acustomerHow isyour day?Send out a'Thank you'note throughdrive thruComplimenta customerDo aCXHuddleOpen thedoor for acustomerWalk thecustomeroutAsk aboutdigitalservicesMake aHAPPYBIRTHDAYcallGiveaway 35/3rdpensGreet 3customers.Welcometo 5/3rdSay ThankYou forbankingwith 5/3rdSaycustomer'sname 3 xduring atransactionDosomethingextra for acustomerIntroduceyourself todrive thrucustomersGivetrustedadviceShare CXsuccessstory

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a customer smile.
  2. Create CX branch goals
  3. Review CX score with team
  4. Introduce your manager
  5. Walk customer to banker's office
  6. Have your team watch "The pouring happiness" video
  7. Provide a recommendation
  8. Share your business cards
  9. Ask a customer How is your day?
  10. Send out a 'Thank you' note through drive thru
  11. Compliment a customer
  12. Do a CX Huddle
  13. Open the door for a customer
  14. Walk the customer out
  15. Ask about digital services
  16. Make a HAPPY BIRTHDAY call
  17. Give away 3 5/3rd pens
  18. Greet 3 customers. Welcome to 5/3rd
  19. Say Thank You for banking with 5/3rd
  20. Say customer's name 3 x during a transaction
  21. Do something extra for a customer
  22. Introduce yourself to drive thru customers
  23. Give trusted advice
  24. Share CX success story