Send out a'Thank you'note throughdrive thruCreateCXbranchgoalsDo aCXHuddleHave yourteam watch"The pouringhappiness"videoComplimenta customerProvide arecommendationSaycustomer'sname 3 xduring atransactionAsk acustomerHow isyour day?Make acustomersmile.Dosomethingextra for acustomerWalkcustomerto banker'sofficeWalk thecustomeroutOpen thedoor for acustomerShareyourbusinesscardsGreet 3customers.Welcometo 5/3rdReviewCX scorewith teamMake aHAPPYBIRTHDAYcallAsk aboutdigitalservicesGivetrustedadviceShare CXsuccessstoryIntroduceyourself todrive thrucustomersGiveaway 35/3rdpensIntroduceyourmanagerSay ThankYou forbankingwith 5/3rdSend out a'Thank you'note throughdrive thruCreateCXbranchgoalsDo aCXHuddleHave yourteam watch"The pouringhappiness"videoComplimenta customerProvide arecommendationSaycustomer'sname 3 xduring atransactionAsk acustomerHow isyour day?Make acustomersmile.Dosomethingextra for acustomerWalkcustomerto banker'sofficeWalk thecustomeroutOpen thedoor for acustomerShareyourbusinesscardsGreet 3customers.Welcometo 5/3rdReviewCX scorewith teamMake aHAPPYBIRTHDAYcallAsk aboutdigitalservicesGivetrustedadviceShare CXsuccessstoryIntroduceyourself todrive thrucustomersGiveaway 35/3rdpensIntroduceyourmanagerSay ThankYou forbankingwith 5/3rd

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send out a 'Thank you' note through drive thru
  2. Create CX branch goals
  3. Do a CX Huddle
  4. Have your team watch "The pouring happiness" video
  5. Compliment a customer
  6. Provide a recommendation
  7. Say customer's name 3 x during a transaction
  8. Ask a customer How is your day?
  9. Make a customer smile.
  10. Do something extra for a customer
  11. Walk customer to banker's office
  12. Walk the customer out
  13. Open the door for a customer
  14. Share your business cards
  15. Greet 3 customers. Welcome to 5/3rd
  16. Review CX score with team
  17. Make a HAPPY BIRTHDAY call
  18. Ask about digital services
  19. Give trusted advice
  20. Share CX success story
  21. Introduce yourself to drive thru customers
  22. Give away 3 5/3rd pens
  23. Introduce your manager
  24. Say Thank You for banking with 5/3rd