Make aHAPPYBIRTHDAYcallGiveaway 35/3rdpensHave yourteam watch"The pouringhappiness"videoReviewCX scorewith teamShareyourbusinesscardsAsk aboutdigitalservicesProvide arecommendationGreet 3customers.Welcometo 5/3rdIntroduceyourmanagerCreateCXbranchgoalsAsk acustomerHow isyour day?Do aCXHuddleDosomethingextra for acustomerShare CXsuccessstoryOpen thedoor for acustomerComplimenta customerGivetrustedadviceSay ThankYou forbankingwith 5/3rdIntroduceyourself todrive thrucustomersWalkcustomerto banker'sofficeMake acustomersmile.Walk thecustomeroutSend out a'Thank you'note throughdrive thruSaycustomer'sname 3 xduring atransactionMake aHAPPYBIRTHDAYcallGiveaway 35/3rdpensHave yourteam watch"The pouringhappiness"videoReviewCX scorewith teamShareyourbusinesscardsAsk aboutdigitalservicesProvide arecommendationGreet 3customers.Welcometo 5/3rdIntroduceyourmanagerCreateCXbranchgoalsAsk acustomerHow isyour day?Do aCXHuddleDosomethingextra for acustomerShare CXsuccessstoryOpen thedoor for acustomerComplimenta customerGivetrustedadviceSay ThankYou forbankingwith 5/3rdIntroduceyourself todrive thrucustomersWalkcustomerto banker'sofficeMake acustomersmile.Walk thecustomeroutSend out a'Thank you'note throughdrive thruSaycustomer'sname 3 xduring atransaction

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a HAPPY BIRTHDAY call
  2. Give away 3 5/3rd pens
  3. Have your team watch "The pouring happiness" video
  4. Review CX score with team
  5. Share your business cards
  6. Ask about digital services
  7. Provide a recommendation
  8. Greet 3 customers. Welcome to 5/3rd
  9. Introduce your manager
  10. Create CX branch goals
  11. Ask a customer How is your day?
  12. Do a CX Huddle
  13. Do something extra for a customer
  14. Share CX success story
  15. Open the door for a customer
  16. Compliment a customer
  17. Give trusted advice
  18. Say Thank You for banking with 5/3rd
  19. Introduce yourself to drive thru customers
  20. Walk customer to banker's office
  21. Make a customer smile.
  22. Walk the customer out
  23. Send out a 'Thank you' note through drive thru
  24. Say customer's name 3 x during a transaction