Walk thecustomeroutShare CXsuccessstoryAsk acustomerHow isyour day?ReviewCX scorewith teamOpen thedoor for acustomerSay ThankYou forbankingwith 5/3rdSend out a'Thank you'note throughdrive thruMake acustomersmile.Giveaway 35/3rdpensDo aCXHuddleMake aHAPPYBIRTHDAYcallShareyourbusinesscardsSaycustomer'sname 3 xduring atransactionCreateCXbranchgoalsGreet 3customers.Welcometo 5/3rdAsk aboutdigitalservicesIntroduceyourself todrive thrucustomersHave yourteam watch"The pouringhappiness"videoProvide arecommendationGivetrustedadviceIntroduceyourmanagerComplimenta customerDosomethingextra for acustomerWalkcustomerto banker'sofficeWalk thecustomeroutShare CXsuccessstoryAsk acustomerHow isyour day?ReviewCX scorewith teamOpen thedoor for acustomerSay ThankYou forbankingwith 5/3rdSend out a'Thank you'note throughdrive thruMake acustomersmile.Giveaway 35/3rdpensDo aCXHuddleMake aHAPPYBIRTHDAYcallShareyourbusinesscardsSaycustomer'sname 3 xduring atransactionCreateCXbranchgoalsGreet 3customers.Welcometo 5/3rdAsk aboutdigitalservicesIntroduceyourself todrive thrucustomersHave yourteam watch"The pouringhappiness"videoProvide arecommendationGivetrustedadviceIntroduceyourmanagerComplimenta customerDosomethingextra for acustomerWalkcustomerto banker'soffice

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk the customer out
  2. Share CX success story
  3. Ask a customer How is your day?
  4. Review CX score with team
  5. Open the door for a customer
  6. Say Thank You for banking with 5/3rd
  7. Send out a 'Thank you' note through drive thru
  8. Make a customer smile.
  9. Give away 3 5/3rd pens
  10. Do a CX Huddle
  11. Make a HAPPY BIRTHDAY call
  12. Share your business cards
  13. Say customer's name 3 x during a transaction
  14. Create CX branch goals
  15. Greet 3 customers. Welcome to 5/3rd
  16. Ask about digital services
  17. Introduce yourself to drive thru customers
  18. Have your team watch "The pouring happiness" video
  19. Provide a recommendation
  20. Give trusted advice
  21. Introduce your manager
  22. Compliment a customer
  23. Do something extra for a customer
  24. Walk customer to banker's office