Ask acustomerHow isyour day?Provide arecommendationShare CXsuccessstoryHave yourteam watch"The pouringhappiness"videoDosomethingextra for acustomerIntroduceyourmanagerWalk thecustomeroutAsk aboutdigitalservicesOpen thedoor for acustomerIntroduceyourself todrive thrucustomersWalkcustomerto banker'sofficeShareyourbusinesscardsReviewCX scorewith teamSaycustomer'sname 3 xduring atransactionSay ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensGivetrustedadviceMake aHAPPYBIRTHDAYcallDo aCXHuddleCreateCXbranchgoalsSend out a'Thank you'note throughdrive thruGreet 3customers.Welcometo 5/3rdMake acustomersmile.Complimenta customerAsk acustomerHow isyour day?Provide arecommendationShare CXsuccessstoryHave yourteam watch"The pouringhappiness"videoDosomethingextra for acustomerIntroduceyourmanagerWalk thecustomeroutAsk aboutdigitalservicesOpen thedoor for acustomerIntroduceyourself todrive thrucustomersWalkcustomerto banker'sofficeShareyourbusinesscardsReviewCX scorewith teamSaycustomer'sname 3 xduring atransactionSay ThankYou forbankingwith 5/3rdGiveaway 35/3rdpensGivetrustedadviceMake aHAPPYBIRTHDAYcallDo aCXHuddleCreateCXbranchgoalsSend out a'Thank you'note throughdrive thruGreet 3customers.Welcometo 5/3rdMake acustomersmile.Complimenta customer

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a customer How is your day?
  2. Provide a recommendation
  3. Share CX success story
  4. Have your team watch "The pouring happiness" video
  5. Do something extra for a customer
  6. Introduce your manager
  7. Walk the customer out
  8. Ask about digital services
  9. Open the door for a customer
  10. Introduce yourself to drive thru customers
  11. Walk customer to banker's office
  12. Share your business cards
  13. Review CX score with team
  14. Say customer's name 3 x during a transaction
  15. Say Thank You for banking with 5/3rd
  16. Give away 3 5/3rd pens
  17. Give trusted advice
  18. Make a HAPPY BIRTHDAY call
  19. Do a CX Huddle
  20. Create CX branch goals
  21. Send out a 'Thank you' note through drive thru
  22. Greet 3 customers. Welcome to 5/3rd
  23. Make a customer smile.
  24. Compliment a customer