GivetrustedadviceSend out a'Thank you'note throughdrive thruHave yourteam watch"The pouringhappiness"videoSay ThankYou forbankingwith 5/3rdShare CXsuccessstoryWalkcustomerto banker'sofficeMake aHAPPYBIRTHDAYcallShareyourbusinesscardsOpen thedoor for acustomerIntroduceyourself todrive thrucustomersAsk acustomerHow isyour day?Provide arecommendationDo aCXHuddleGiveaway 35/3rdpensGreet 3customers.Welcometo 5/3rdSaycustomer'sname 3 xduring atransactionReviewCX scorewith teamComplimenta customerDosomethingextra for acustomerIntroduceyourmanagerAsk aboutdigitalservicesCreateCXbranchgoalsWalk thecustomeroutMake acustomersmile.GivetrustedadviceSend out a'Thank you'note throughdrive thruHave yourteam watch"The pouringhappiness"videoSay ThankYou forbankingwith 5/3rdShare CXsuccessstoryWalkcustomerto banker'sofficeMake aHAPPYBIRTHDAYcallShareyourbusinesscardsOpen thedoor for acustomerIntroduceyourself todrive thrucustomersAsk acustomerHow isyour day?Provide arecommendationDo aCXHuddleGiveaway 35/3rdpensGreet 3customers.Welcometo 5/3rdSaycustomer'sname 3 xduring atransactionReviewCX scorewith teamComplimenta customerDosomethingextra for acustomerIntroduceyourmanagerAsk aboutdigitalservicesCreateCXbranchgoalsWalk thecustomeroutMake acustomersmile.

Fifth Third CX - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give trusted advice
  2. Send out a 'Thank you' note through drive thru
  3. Have your team watch "The pouring happiness" video
  4. Say Thank You for banking with 5/3rd
  5. Share CX success story
  6. Walk customer to banker's office
  7. Make a HAPPY BIRTHDAY call
  8. Share your business cards
  9. Open the door for a customer
  10. Introduce yourself to drive thru customers
  11. Ask a customer How is your day?
  12. Provide a recommendation
  13. Do a CX Huddle
  14. Give away 3 5/3rd pens
  15. Greet 3 customers. Welcome to 5/3rd
  16. Say customer's name 3 x during a transaction
  17. Review CX score with team
  18. Compliment a customer
  19. Do something extra for a customer
  20. Introduce your manager
  21. Ask about digital services
  22. Create CX branch goals
  23. Walk the customer out
  24. Make a customer smile.