Rep.repeatsthe client'srequestRep. usesanownershipstatementRep. asksa discoverquestionRep.soundsconfidentRep. callsclient bytheirnameRep. getsclient'sOK onsolutionRep. says"thankyou"Rep.empathizeswith clientRep. thanksclient fortheirbusinessRep. ispatientYouChooseRep.matchestone & paceof clientYouChooseRep.includespersonaldetailRep.says"please"Rep. asksclientabouttheir dayRep. tellsclientabout24/7 lineRep.reassuresclientRep.says"Great!"YouChooseRep. says"Awesome!"Rep. isfriendlyYouChooseFirstcallsolutionRep. doesn'thave totransfer callRep.repeatsthe client'srequestRep. usesanownershipstatementRep. asksa discoverquestionRep.soundsconfidentRep. callsclient bytheirnameRep. getsclient'sOK onsolutionRep. says"thankyou"Rep.empathizeswith clientRep. thanksclient fortheirbusinessRep. ispatientYouChooseRep.matchestone & paceof clientYouChooseRep.includespersonaldetailRep.says"please"Rep. asksclientabouttheir dayRep. tellsclientabout24/7 lineRep.reassuresclientRep.says"Great!"YouChooseRep. says"Awesome!"Rep. isfriendlyYouChooseFirstcallsolutionRep. doesn'thave totransfer call

You "Call" It Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Rep. repeats the client's request
  2. Rep. uses an ownership statement
  3. Rep. asks a discover question
  4. Rep. sounds confident
  5. Rep. calls client by their name
  6. Rep. gets client's OK on solution
  7. Rep. says "thank you"
  8. Rep. empathizes with client
  9. Rep. thanks client for their business
  10. Rep. is patient
  11. You Choose
  12. Rep. matches tone & pace of client
  13. You Choose
  14. Rep. includes personal detail
  15. Rep. says "please"
  16. Rep. asks client about their day
  17. Rep. tells client about 24/7 line
  18. Rep. reassures client
  19. Rep. says "Great!"
  20. You Choose
  21. Rep. says "Awesome!"
  22. Rep. is friendly
  23. You Choose
  24. First call solution
  25. Rep. doesn't have to transfer call