You Choose Rep. asks a discover question You Choose Rep. tells client about 24/7 line Rep. sounds confident Rep. includes personal detail Rep. doesn't have to transfer call Rep. is friendly Rep. thanks client for their business Rep. says "please" First call solution Rep. uses an ownership statement Rep. is patient Rep. matches tone & pace of client You Choose You Choose Rep. says "Awesome!" Rep. asks client about their day Rep. gets client's OK on solution Rep. reassures client Rep. repeats the client's request Rep. says "Great!" Rep. says "thank you" Rep. calls client by their name Rep. empathizes with client You Choose Rep. asks a discover question You Choose Rep. tells client about 24/7 line Rep. sounds confident Rep. includes personal detail Rep. doesn't have to transfer call Rep. is friendly Rep. thanks client for their business Rep. says "please" First call solution Rep. uses an ownership statement Rep. is patient Rep. matches tone & pace of client You Choose You Choose Rep. says "Awesome!" Rep. asks client about their day Rep. gets client's OK on solution Rep. reassures client Rep. repeats the client's request Rep. says "Great!" Rep. says "thank you" Rep. calls client by their name Rep. empathizes with client
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
You Choose
Rep. asks a discover question
You Choose
Rep. tells client about 24/7 line
Rep. sounds confident
Rep. includes personal detail
Rep. doesn't have to transfer call
Rep. is friendly
Rep. thanks client for their business
Rep. says "please"
First call solution
Rep. uses an ownership statement
Rep. is patient
Rep. matches tone & pace of client
You Choose
You Choose
Rep. says "Awesome!"
Rep. asks client about their day
Rep. gets client's OK on solution
Rep. reassures client
Rep. repeats the client's request
Rep. says "Great!"
Rep. says "thank you"
Rep. calls client by their name
Rep. empathizes with client