Rep. gets client's OK on solution Rep. reassures client Rep. says "thank you" Rep. tells client about 24/7 line Rep. thanks client for their business Rep. asks client about their day Rep. is patient You Choose You Choose Rep. calls client by their name You Choose Rep. says "Awesome!" Rep. says "please" Rep. asks a discover question Rep. uses an ownership statement Rep. empathizes with client Rep. sounds confident Rep. doesn't have to transfer call Rep. includes personal detail Rep. says "Great!" First call solution You Choose Rep. is friendly Rep. matches tone & pace of client Rep. repeats the client's request Rep. gets client's OK on solution Rep. reassures client Rep. says "thank you" Rep. tells client about 24/7 line Rep. thanks client for their business Rep. asks client about their day Rep. is patient You Choose You Choose Rep. calls client by their name You Choose Rep. says "Awesome!" Rep. says "please" Rep. asks a discover question Rep. uses an ownership statement Rep. empathizes with client Rep. sounds confident Rep. doesn't have to transfer call Rep. includes personal detail Rep. says "Great!" First call solution You Choose Rep. is friendly Rep. matches tone & pace of client Rep. repeats the client's request
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Rep. gets client's OK on solution
Rep. reassures client
Rep. says "thank you"
Rep. tells client about 24/7 line
Rep. thanks client for their business
Rep. asks client about their day
Rep. is patient
You Choose
You Choose
Rep. calls client by their name
You Choose
Rep. says "Awesome!"
Rep. says "please"
Rep. asks a discover question
Rep. uses an ownership statement
Rep. empathizes with client
Rep. sounds confident
Rep. doesn't have to transfer call
Rep. includes personal detail
Rep. says "Great!"
First call solution
You Choose
Rep. is friendly
Rep. matches tone & pace of client
Rep. repeats the client's request