You Choose You Choose Rep. says "please" Rep. matches tone & pace of client Rep. asks client about their day First call solution Rep. is friendly Rep. is patient You Choose Rep. uses an ownership statement Rep. calls client by their name Rep. sounds confident Rep. tells client about 24/7 line Rep. asks a discover question Rep. reassures client Rep. empathizes with client Rep. thanks client for their business Rep. gets client's OK on solution Rep. says "thank you" Rep. doesn't have to transfer call Rep. says "Great!" Rep. includes personal detail Rep. says "Awesome!" Rep. repeats the client's request You Choose You Choose You Choose Rep. says "please" Rep. matches tone & pace of client Rep. asks client about their day First call solution Rep. is friendly Rep. is patient You Choose Rep. uses an ownership statement Rep. calls client by their name Rep. sounds confident Rep. tells client about 24/7 line Rep. asks a discover question Rep. reassures client Rep. empathizes with client Rep. thanks client for their business Rep. gets client's OK on solution Rep. says "thank you" Rep. doesn't have to transfer call Rep. says "Great!" Rep. includes personal detail Rep. says "Awesome!" Rep. repeats the client's request You Choose
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
You Choose
You Choose
Rep. says "please"
Rep. matches tone & pace of client
Rep. asks client about their day
First call solution
Rep. is friendly
Rep. is patient
You Choose
Rep. uses an ownership statement
Rep. calls client by their name
Rep. sounds confident
Rep. tells client about 24/7 line
Rep. asks a discover question
Rep. reassures client
Rep. empathizes with client
Rep. thanks client for their business
Rep. gets client's OK on solution
Rep. says "thank you"
Rep. doesn't have to transfer call
Rep. says "Great!"
Rep. includes personal detail
Rep. says "Awesome!"
Rep. repeats the client's request
You Choose