Rep. reassures client Rep. calls client by their name Rep. sounds confident You Choose You Choose Rep. says "Awesome!" Rep. is patient Rep. gets client's OK on solution Rep. says "thank you" You Choose You Choose Rep. says "Great!" Rep. asks a discover question Rep. doesn't have to transfer call Rep. empathizes with client Rep. includes personal detail Rep. is friendly Rep. thanks client for their business Rep. uses an ownership statement Rep. says "please" Rep. tells client about 24/7 line Rep. asks client about their day First call solution Rep. repeats the client's request Rep. matches tone & pace of client Rep. reassures client Rep. calls client by their name Rep. sounds confident You Choose You Choose Rep. says "Awesome!" Rep. is patient Rep. gets client's OK on solution Rep. says "thank you" You Choose You Choose Rep. says "Great!" Rep. asks a discover question Rep. doesn't have to transfer call Rep. empathizes with client Rep. includes personal detail Rep. is friendly Rep. thanks client for their business Rep. uses an ownership statement Rep. says "please" Rep. tells client about 24/7 line Rep. asks client about their day First call solution Rep. repeats the client's request Rep. matches tone & pace of client
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Rep. reassures client
Rep. calls client by their name
Rep. sounds confident
You Choose
You Choose
Rep. says "Awesome!"
Rep. is patient
Rep. gets client's OK on solution
Rep. says "thank you"
You Choose
You Choose
Rep. says "Great!"
Rep. asks a discover question
Rep. doesn't have to transfer call
Rep. empathizes with client
Rep. includes personal detail
Rep. is friendly
Rep. thanks client for their business
Rep. uses an ownership statement
Rep. says "please"
Rep. tells client about 24/7 line
Rep. asks client about their day
First call solution
Rep. repeats the client's request
Rep. matches tone & pace of client