First call solution Rep. says "Great!" Rep. reassures client Rep. matches tone & pace of client Rep. says "thank you" Rep. thanks client for their business You Choose Rep. calls client by their name Rep. asks a discover question Rep. says "Awesome!" Rep. says "please" Rep. sounds confident Rep. includes personal detail Rep. gets client's OK on solution Rep. tells client about 24/7 line Rep. uses an ownership statement Rep. repeats the client's request You Choose Rep. is patient Rep. doesn't have to transfer call Rep. is friendly You Choose Rep. empathizes with client Rep. asks client about their day You Choose First call solution Rep. says "Great!" Rep. reassures client Rep. matches tone & pace of client Rep. says "thank you" Rep. thanks client for their business You Choose Rep. calls client by their name Rep. asks a discover question Rep. says "Awesome!" Rep. says "please" Rep. sounds confident Rep. includes personal detail Rep. gets client's OK on solution Rep. tells client about 24/7 line Rep. uses an ownership statement Rep. repeats the client's request You Choose Rep. is patient Rep. doesn't have to transfer call Rep. is friendly You Choose Rep. empathizes with client Rep. asks client about their day You Choose
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
First call solution
Rep. says "Great!"
Rep. reassures client
Rep. matches tone & pace of client
Rep. says "thank you"
Rep. thanks client for their business
You Choose
Rep. calls client by their name
Rep. asks a discover question
Rep. says "Awesome!"
Rep. says "please"
Rep. sounds confident
Rep. includes personal detail
Rep. gets client's OK on solution
Rep. tells client about 24/7 line
Rep. uses an ownership statement
Rep. repeats the client's request
You Choose
Rep. is patient
Rep. doesn't have to transfer call
Rep. is friendly
You Choose
Rep. empathizes with client
Rep. asks client about their day
You Choose