You Choose Rep. says "thank you" Rep. reassures client Rep. includes personal detail Rep. repeats the client's request Rep. thanks client for their business Rep. empathizes with client Rep. asks a discover question Rep. is patient Rep. is friendly Rep. says "Awesome!" Rep. sounds confident Rep. calls client by their name You Choose Rep. asks client about their day You Choose Rep. doesn't have to transfer call Rep. uses an ownership statement First call solution You Choose Rep. gets client's OK on solution Rep. says "please" Rep. says "Great!" Rep. matches tone & pace of client Rep. tells client about 24/7 line You Choose Rep. says "thank you" Rep. reassures client Rep. includes personal detail Rep. repeats the client's request Rep. thanks client for their business Rep. empathizes with client Rep. asks a discover question Rep. is patient Rep. is friendly Rep. says "Awesome!" Rep. sounds confident Rep. calls client by their name You Choose Rep. asks client about their day You Choose Rep. doesn't have to transfer call Rep. uses an ownership statement First call solution You Choose Rep. gets client's OK on solution Rep. says "please" Rep. says "Great!" Rep. matches tone & pace of client Rep. tells client about 24/7 line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
You Choose
Rep. says "thank you"
Rep. reassures client
Rep. includes personal detail
Rep. repeats the client's request
Rep. thanks client for their business
Rep. empathizes with client
Rep. asks a discover question
Rep. is patient
Rep. is friendly
Rep. says "Awesome!"
Rep. sounds confident
Rep. calls client by their name
You Choose
Rep. asks client about their day
You Choose
Rep. doesn't have to transfer call
Rep. uses an ownership statement
First call solution
You Choose
Rep. gets client's OK on solution
Rep. says "please"
Rep. says "Great!"
Rep. matches tone & pace of client
Rep. tells client about 24/7 line