Rep. repeats the client's request Rep. says "Awesome!" Rep. matches tone & pace of client Rep. gets client's OK on solution First call solution Rep. says "thank you" Rep. is patient Rep. sounds confident Rep. uses an ownership statement You Choose Rep. thanks client for their business Rep. says "please" You Choose Rep. says "Great!" Rep. empathizes with client Rep. reassures client Rep. calls client by their name You Choose Rep. doesn't have to transfer call Rep. asks client about their day Rep. asks a discover question You Choose Rep. includes personal detail Rep. is friendly Rep. tells client about 24/7 line Rep. repeats the client's request Rep. says "Awesome!" Rep. matches tone & pace of client Rep. gets client's OK on solution First call solution Rep. says "thank you" Rep. is patient Rep. sounds confident Rep. uses an ownership statement You Choose Rep. thanks client for their business Rep. says "please" You Choose Rep. says "Great!" Rep. empathizes with client Rep. reassures client Rep. calls client by their name You Choose Rep. doesn't have to transfer call Rep. asks client about their day Rep. asks a discover question You Choose Rep. includes personal detail Rep. is friendly Rep. tells client about 24/7 line
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Rep. repeats the client's request
Rep. says "Awesome!"
Rep. matches tone & pace of client
Rep. gets client's OK on solution
First call solution
Rep. says "thank you"
Rep. is patient
Rep. sounds confident
Rep. uses an ownership statement
You Choose
Rep. thanks client for their business
Rep. says "please"
You Choose
Rep. says "Great!"
Rep. empathizes with client
Rep. reassures client
Rep. calls client by their name
You Choose
Rep. doesn't have to transfer call
Rep. asks client about their day
Rep. asks a discover question
You Choose
Rep. includes personal detail
Rep. is friendly
Rep. tells client about 24/7 line