Rep. gets client's OK on solution Rep. uses an ownership statement Rep. sounds confident Rep. says "Awesome!" Rep. tells client about 24/7 line Rep. calls client by their name Rep. matches tone & pace of client Rep. says "please" Rep. thanks client for their business First call solution Rep. asks a discover question Rep. repeats the client's request You Choose Rep. is patient Rep. says "thank you" Rep. doesn't have to transfer call You Choose Rep. says "Great!" Rep. reassures client Rep. includes personal detail Rep. empathizes with client Rep. is friendly You Choose Rep. asks client about their day You Choose Rep. gets client's OK on solution Rep. uses an ownership statement Rep. sounds confident Rep. says "Awesome!" Rep. tells client about 24/7 line Rep. calls client by their name Rep. matches tone & pace of client Rep. says "please" Rep. thanks client for their business First call solution Rep. asks a discover question Rep. repeats the client's request You Choose Rep. is patient Rep. says "thank you" Rep. doesn't have to transfer call You Choose Rep. says "Great!" Rep. reassures client Rep. includes personal detail Rep. empathizes with client Rep. is friendly You Choose Rep. asks client about their day You Choose
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Rep. gets client's OK on solution
Rep. uses an ownership statement
Rep. sounds confident
Rep. says "Awesome!"
Rep. tells client about 24/7 line
Rep. calls client by their name
Rep. matches tone & pace of client
Rep. says "please"
Rep. thanks client for their business
First call solution
Rep. asks a discover question
Rep. repeats the client's request
You Choose
Rep. is patient
Rep. says "thank you"
Rep. doesn't have to transfer call
You Choose
Rep. says "Great!"
Rep. reassures client
Rep. includes personal detail
Rep. empathizes with client
Rep. is friendly
You Choose
Rep. asks client about their day
You Choose