Rep. gets client's OK on solution You Choose Rep. matches tone & pace of client Rep. doesn't have to transfer call Rep. is friendly You Choose Rep. is patient You Choose Rep. asks client about their day First call solution Rep. asks a discover question Rep. says "Awesome!" Rep. repeats the client's request Rep. reassures client Rep. says "thank you" Rep. says "please" Rep. thanks client for their business Rep. tells client about 24/7 line Rep. sounds confident You Choose Rep. includes personal detail Rep. empathizes with client Rep. calls client by their name Rep. says "Great!" Rep. uses an ownership statement Rep. gets client's OK on solution You Choose Rep. matches tone & pace of client Rep. doesn't have to transfer call Rep. is friendly You Choose Rep. is patient You Choose Rep. asks client about their day First call solution Rep. asks a discover question Rep. says "Awesome!" Rep. repeats the client's request Rep. reassures client Rep. says "thank you" Rep. says "please" Rep. thanks client for their business Rep. tells client about 24/7 line Rep. sounds confident You Choose Rep. includes personal detail Rep. empathizes with client Rep. calls client by their name Rep. says "Great!" Rep. uses an ownership statement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Rep. gets client's OK on solution
You Choose
Rep. matches tone & pace of client
Rep. doesn't have to transfer call
Rep. is friendly
You Choose
Rep. is patient
You Choose
Rep. asks client about their day
First call solution
Rep. asks a discover question
Rep. says "Awesome!"
Rep. repeats the client's request
Rep. reassures client
Rep. says "thank you"
Rep. says "please"
Rep. thanks client for their business
Rep. tells client about 24/7 line
Rep. sounds confident
You Choose
Rep. includes personal detail
Rep. empathizes with client
Rep. calls client by their name
Rep. says "Great!"
Rep. uses an ownership statement