You Choose Rep. doesn't have to transfer call Rep. repeats the client's request Rep. thanks client for their business Rep. says "Great!" Rep. says "thank you" Rep. matches tone & pace of client Rep. says "please" Rep. calls client by their name Rep. sounds confident Rep. is friendly First call solution Rep. tells client about 24/7 line Rep. includes personal detail Rep. asks client about their day Rep. uses an ownership statement You Choose Rep. empathizes with client Rep. asks a discover question Rep. gets client's OK on solution Rep. reassures client Rep. is patient Rep. says "Awesome!" You Choose You Choose You Choose Rep. doesn't have to transfer call Rep. repeats the client's request Rep. thanks client for their business Rep. says "Great!" Rep. says "thank you" Rep. matches tone & pace of client Rep. says "please" Rep. calls client by their name Rep. sounds confident Rep. is friendly First call solution Rep. tells client about 24/7 line Rep. includes personal detail Rep. asks client about their day Rep. uses an ownership statement You Choose Rep. empathizes with client Rep. asks a discover question Rep. gets client's OK on solution Rep. reassures client Rep. is patient Rep. says "Awesome!" You Choose You Choose
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
You Choose
Rep. doesn't have to transfer call
Rep. repeats the client's request
Rep. thanks client for their business
Rep. says "Great!"
Rep. says "thank you"
Rep. matches tone & pace of client
Rep. says "please"
Rep. calls client by their name
Rep. sounds confident
Rep. is friendly
First call solution
Rep. tells client about 24/7 line
Rep. includes personal detail
Rep. asks client about their day
Rep. uses an ownership statement
You Choose
Rep. empathizes with client
Rep. asks a discover question
Rep. gets client's OK on solution
Rep. reassures client
Rep. is patient
Rep. says "Awesome!"
You Choose
You Choose