Rep. reassures client Rep. tells client about 24/7 line Rep. repeats the client's request Rep. uses an ownership statement Rep. says "please" Rep. is friendly You Choose Rep. sounds confident Rep. says "Great!" You Choose First call solution Rep. gets client's OK on solution Rep. says "thank you" Rep. asks a discover question Rep. empathizes with client Rep. matches tone & pace of client Rep. calls client by their name Rep. says "Awesome!" Rep. includes personal detail Rep. is patient Rep. asks client about their day Rep. doesn't have to transfer call You Choose Rep. thanks client for their business You Choose Rep. reassures client Rep. tells client about 24/7 line Rep. repeats the client's request Rep. uses an ownership statement Rep. says "please" Rep. is friendly You Choose Rep. sounds confident Rep. says "Great!" You Choose First call solution Rep. gets client's OK on solution Rep. says "thank you" Rep. asks a discover question Rep. empathizes with client Rep. matches tone & pace of client Rep. calls client by their name Rep. says "Awesome!" Rep. includes personal detail Rep. is patient Rep. asks client about their day Rep. doesn't have to transfer call You Choose Rep. thanks client for their business You Choose
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Rep. reassures client
Rep. tells client about 24/7 line
Rep. repeats the client's request
Rep. uses an ownership statement
Rep. says "please"
Rep. is friendly
You Choose
Rep. sounds confident
Rep. says "Great!"
You Choose
First call solution
Rep. gets client's OK on solution
Rep. says "thank you"
Rep. asks a discover question
Rep. empathizes with client
Rep. matches tone & pace of client
Rep. calls client by their name
Rep. says "Awesome!"
Rep. includes personal detail
Rep. is patient
Rep. asks client about their day
Rep. doesn't have to transfer call
You Choose
Rep. thanks client for their business
You Choose