RenewalRetentionCallOpeninga callVerifieda WIPon fileI would behappy tohelp you...replacedavehicleadded apickup/VanEstablishedRep. EFTVehicle usedfor work,school orbusinesssuspendedcoverageOwn itsituationquotedavehicleVerifiedname ofcustomerClosinga calladdeda driverUsingIKEaddeda carAsked"Would youlike thesamecoverages?"deletedavehiclechangedannualmileagetook apaymentSent IDCards5VehicleSplitCustomerhaseDeliveryreviewedBillingScheduleRenewalRetentionCallOpeninga callVerifieda WIPon fileI would behappy tohelp you...replacedavehicleadded apickup/VanEstablishedRep. EFTVehicle usedfor work,school orbusinesssuspendedcoverageOwn itsituationquotedavehicleVerifiedname ofcustomerClosinga calladdeda driverUsingIKEaddeda carAsked"Would youlike thesamecoverages?"deletedavehiclechangedannualmileagetook apaymentSent IDCards5VehicleSplitCustomerhaseDeliveryreviewedBillingSchedule

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Renewal Retention Call
  2. Opening a call
  3. Verified a WIP on file
  4. I would be happy to help you...
  5. replaced a vehicle
  6. added a pickup/Van
  7. Established Rep. EFT
  8. Vehicle used for work, school or business
  9. suspended coverage
  10. Own it situation
  11. quoted a vehicle
  12. Verified name of customer
  13. Closing a call
  14. added a driver
  15. Using IKE
  16. added a car
  17. Asked "Would you like the same coverages?"
  18. deleted a vehicle
  19. changed annual mileage
  20. took a payment
  21. Sent ID Cards
  22. 5 Vehicle Split
  23. Customer has eDelivery
  24. reviewed Billing Schedule