Relatewith thecustomerAvoidplacingcustomer onhold or mute NPSstrategyCallcustomerby his/hernameNPSstrategyAvoidtransferring(FCR)RECAPRecapThankcustomerfor his/herbusinessAvoidplacingcustomer onhold or muteHavecustomerinformationon handRelatewith thecustomerAvoidplacingcustomer onhold or muteNPSstrategyCallcustomerby his/hernameNPSstrategyAvoidtransferring(FCR)RECAPRecapThankcustomerfor his/herbusinessAvoidplacingcustomer onhold or muteHavecustomerinformationon hand

JD power-day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relate with the customer
  2. Avoid placing customer on hold or mute
  3. NPS strategy
  4. Call customer by his/her name
  5. NPS strategy
  6. Avoid transferring (FCR)
  7. RECAP
  8. Recap
  9. Thank customer for his/her business
  10. Avoid placing customer on hold or mute
  11. Have customer information on hand