RecapAvoidplacingcustomer onhold or muteCallcustomerby his/hernameAvoidtransferring(FCR)NPSstrategy NPSstrategyRelatewith thecustomerThankcustomerfor his/herbusinessHavecustomerinformationon handAvoidplacingcustomer onhold or muteRECAPRecapAvoidplacingcustomer onhold or muteCallcustomerby his/hernameAvoidtransferring(FCR)NPSstrategyNPSstrategyRelatewith thecustomerThankcustomerfor his/herbusinessHavecustomerinformationon handAvoidplacingcustomer onhold or muteRECAP

JD power-day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Avoid placing customer on hold or mute
  3. Call customer by his/her name
  4. Avoid transferring (FCR)
  5. NPS strategy
  6. NPS strategy
  7. Relate with the customer
  8. Thank customer for his/her business
  9. Have customer information on hand
  10. Avoid placing customer on hold or mute
  11. RECAP