RecapCallcustomerby his/hernameAvoidplacingcustomer onhold or muteNPSstrategyRECAPThankcustomerfor his/herbusiness NPSstrategyHavecustomerinformationon handAvoidtransferring(FCR)Avoidplacingcustomer onhold or muteRelatewith thecustomerRecapCallcustomerby his/hernameAvoidplacingcustomer onhold or muteNPSstrategyRECAPThankcustomerfor his/herbusinessNPSstrategyHavecustomerinformationon handAvoidtransferring(FCR)Avoidplacingcustomer onhold or muteRelatewith thecustomer

JD power-day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Call customer by his/her name
  3. Avoid placing customer on hold or mute
  4. NPS strategy
  5. RECAP
  6. Thank customer for his/her business
  7. NPS strategy
  8. Have customer information on hand
  9. Avoid transferring (FCR)
  10. Avoid placing customer on hold or mute
  11. Relate with the customer