Callcustomerby his/hernameAvoidplacingcustomer onhold or mute NPSstrategyRelatewith thecustomerThankcustomerfor his/herbusinessHavecustomerinformationon handRECAPNPSstrategyAvoidtransferring(FCR)RecapAvoidplacingcustomer onhold or muteCallcustomerby his/hernameAvoidplacingcustomer onhold or muteNPSstrategyRelatewith thecustomerThankcustomerfor his/herbusinessHavecustomerinformationon handRECAPNPSstrategyAvoidtransferring(FCR)RecapAvoidplacingcustomer onhold or mute

JD power-day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call customer by his/her name
  2. Avoid placing customer on hold or mute
  3. NPS strategy
  4. Relate with the customer
  5. Thank customer for his/her business
  6. Have customer information on hand
  7. RECAP
  8. NPS strategy
  9. Avoid transferring (FCR)
  10. Recap
  11. Avoid placing customer on hold or mute