(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Call on Appointments or Abstract
Transfer to another queue
Client asks where you're located
Escalate to App Support
Help troubleshoot EIB/OA printer issues
Client puts you on mute/hold/hangs up on you
Client is using Flex or new Reporting
Issues with email deliverability
More than one client on the call
Lead Capture/Lead Retreival/Exhibitor call
Client has an accent
Animal or baby in the background
Client curses
The issue is an internet/browser issue, not a Cvent issue
PNR call
You say, "Which browser are you using?"
Help client build a custom report
Call lasts over 1.5 hours
Get your client in the queue
Walk client through accessing their cases in the Community
