DepositTransPrintCounterChecksPrintDirectDepositformGivegenuineComplemAssistbanker 2x 2 callsKudoscardcompletedfor peerIntro toBanker fornewaccountCompleteHarlandcheckorderShare aSuccessStoryrole play8 step HPGprocess w.BankerCustomizereceiptwithstickerIntentionalWOWWelcomeAddresschangerequestPhoneinquiryusing HPG8 stepsHand out(10) TellA FriendUpdateCIFMerchantchangerequestWatchCX videofrom listCompleteCX gamePrintCounterDepositTicketsPlace TellA FriendIn nightDrop BagAssistcustomerwearinggreenOnlinePW ResetforCustomerHelpedClient whodiscussedweatherDepositTransPrintCounterChecksPrintDirectDepositformGivegenuineComplemAssistbanker 2x 2 callsKudoscardcompletedfor peerIntro toBanker fornewaccountCompleteHarlandcheckorderShare aSuccessStoryrole play8 step HPGprocess w.BankerCustomizereceiptwithstickerIntentionalWOWWelcomeAddresschangerequestPhoneinquiryusing HPG8 stepsHand out(10) TellA FriendUpdateCIFMerchantchangerequestWatchCX videofrom listCompleteCX gamePrintCounterDepositTicketsPlace TellA FriendIn nightDrop BagAssistcustomerwearinggreenOnlinePW ResetforCustomerHelpedClient whodiscussedweather

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deposit Trans
  2. Print Counter Checks
  3. Print Direct Deposit form
  4. Give genuine Complem
  5. Assist banker 2 x 2 calls
  6. Kudos card completed for peer
  7. Intro to Banker for new account
  8. Complete Harland check order
  9. Share a Success Story
  10. role play 8 step HPG process w. Banker
  11. Customize receipt with sticker
  12. Intentional WOW Welcome
  13. Address change request
  14. Phone inquiry using HPG 8 steps
  15. Hand out (10) Tell A Friend
  16. Update CIF
  17. Merchant change request
  18. Watch CX video from list
  19. Complete CX game
  20. Print Counter Deposit Tickets
  21. Place Tell A Friend In night Drop Bag
  22. Assist customer wearing green
  23. Online PW Reset for Customer
  24. Helped Client who discussed weather