Phoneinquiryusing HPG8 stepsKudoscardcompletedfor peerIntro toBanker fornewaccountPrintCounterDepositTicketsWatchCX videofrom listCompleteCX gamePlace TellA FriendIn nightDrop BagIntentionalWOWWelcomePrintCounterChecksAssistcustomerwearinggreenCompleteHarlandcheckorderGivegenuineComplemrole play8 step HPGprocess w.BankerAddresschangerequestDepositTransMerchantchangerequestShare aSuccessStoryPrintDirectDepositformUpdateCIFCustomizereceiptwithstickerHelpedClient whodiscussedweatherAssistbanker 2x 2 callsOnlinePW ResetforCustomerHand out(10) TellA FriendPhoneinquiryusing HPG8 stepsKudoscardcompletedfor peerIntro toBanker fornewaccountPrintCounterDepositTicketsWatchCX videofrom listCompleteCX gamePlace TellA FriendIn nightDrop BagIntentionalWOWWelcomePrintCounterChecksAssistcustomerwearinggreenCompleteHarlandcheckorderGivegenuineComplemrole play8 step HPGprocess w.BankerAddresschangerequestDepositTransMerchantchangerequestShare aSuccessStoryPrintDirectDepositformUpdateCIFCustomizereceiptwithstickerHelpedClient whodiscussedweatherAssistbanker 2x 2 callsOnlinePW ResetforCustomerHand out(10) TellA Friend

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Phone inquiry using HPG 8 steps
  2. Kudos card completed for peer
  3. Intro to Banker for new account
  4. Print Counter Deposit Tickets
  5. Watch CX video from list
  6. Complete CX game
  7. Place Tell A Friend In night Drop Bag
  8. Intentional WOW Welcome
  9. Print Counter Checks
  10. Assist customer wearing green
  11. Complete Harland check order
  12. Give genuine Complem
  13. role play 8 step HPG process w. Banker
  14. Address change request
  15. Deposit Trans
  16. Merchant change request
  17. Share a Success Story
  18. Print Direct Deposit form
  19. Update CIF
  20. Customize receipt with sticker
  21. Helped Client who discussed weather
  22. Assist banker 2 x 2 calls
  23. Online PW Reset for Customer
  24. Hand out (10) Tell A Friend