HelpedClient whodiscussedweatherHand out(10) TellA FriendCompleteHarlandcheckorderPhoneinquiryusing HPG8 stepsCustomizereceiptwithstickerIntro toBanker fornewaccountShare aSuccessStoryAddresschangerequestMerchantchangerequestPlace TellA FriendIn nightDrop BagAssistbanker 2x 2 callsWatchCX videofrom listKudoscardcompletedfor peerOnlinePW ResetforCustomerrole play8 step HPGprocess w.BankerPrintDirectDepositformCompleteCX gameGivegenuineComplemDepositTransPrintCounterChecksPrintCounterDepositTicketsUpdateCIFIntentionalWOWWelcomeAssistcustomerwearinggreenHelpedClient whodiscussedweatherHand out(10) TellA FriendCompleteHarlandcheckorderPhoneinquiryusing HPG8 stepsCustomizereceiptwithstickerIntro toBanker fornewaccountShare aSuccessStoryAddresschangerequestMerchantchangerequestPlace TellA FriendIn nightDrop BagAssistbanker 2x 2 callsWatchCX videofrom listKudoscardcompletedfor peerOnlinePW ResetforCustomerrole play8 step HPGprocess w.BankerPrintDirectDepositformCompleteCX gameGivegenuineComplemDepositTransPrintCounterChecksPrintCounterDepositTicketsUpdateCIFIntentionalWOWWelcomeAssistcustomerwearinggreen

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped Client who discussed weather
  2. Hand out (10) Tell A Friend
  3. Complete Harland check order
  4. Phone inquiry using HPG 8 steps
  5. Customize receipt with sticker
  6. Intro to Banker for new account
  7. Share a Success Story
  8. Address change request
  9. Merchant change request
  10. Place Tell A Friend In night Drop Bag
  11. Assist banker 2 x 2 calls
  12. Watch CX video from list
  13. Kudos card completed for peer
  14. Online PW Reset for Customer
  15. role play 8 step HPG process w. Banker
  16. Print Direct Deposit form
  17. Complete CX game
  18. Give genuine Complem
  19. Deposit Trans
  20. Print Counter Checks
  21. Print Counter Deposit Tickets
  22. Update CIF
  23. Intentional WOW Welcome
  24. Assist customer wearing green