Hand out(10) TellA FriendMerchantchangerequestrole play8 step HPGprocess w.BankerPrintDirectDepositformAssistcustomerwearinggreenAssistbanker 2x 2 callsGivegenuineComplemPrintCounterDepositTicketsHelpedClient whodiscussedweatherCustomizereceiptwithstickerPlace TellA FriendIn nightDrop BagOnlinePW ResetforCustomerUpdateCIFShare aSuccessStoryCompleteCX gameAddresschangerequestCompleteHarlandcheckorderDepositTransPhoneinquiryusing HPG8 stepsIntro toBanker fornewaccountPrintCounterChecksWatchCX videofrom listIntentionalWOWWelcomeKudoscardcompletedfor peerHand out(10) TellA FriendMerchantchangerequestrole play8 step HPGprocess w.BankerPrintDirectDepositformAssistcustomerwearinggreenAssistbanker 2x 2 callsGivegenuineComplemPrintCounterDepositTicketsHelpedClient whodiscussedweatherCustomizereceiptwithstickerPlace TellA FriendIn nightDrop BagOnlinePW ResetforCustomerUpdateCIFShare aSuccessStoryCompleteCX gameAddresschangerequestCompleteHarlandcheckorderDepositTransPhoneinquiryusing HPG8 stepsIntro toBanker fornewaccountPrintCounterChecksWatchCX videofrom listIntentionalWOWWelcomeKudoscardcompletedfor peer

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hand out (10) Tell A Friend
  2. Merchant change request
  3. role play 8 step HPG process w. Banker
  4. Print Direct Deposit form
  5. Assist customer wearing green
  6. Assist banker 2 x 2 calls
  7. Give genuine Complem
  8. Print Counter Deposit Tickets
  9. Helped Client who discussed weather
  10. Customize receipt with sticker
  11. Place Tell A Friend In night Drop Bag
  12. Online PW Reset for Customer
  13. Update CIF
  14. Share a Success Story
  15. Complete CX game
  16. Address change request
  17. Complete Harland check order
  18. Deposit Trans
  19. Phone inquiry using HPG 8 steps
  20. Intro to Banker for new account
  21. Print Counter Checks
  22. Watch CX video from list
  23. Intentional WOW Welcome
  24. Kudos card completed for peer