Assistbanker 2x 2 callsPlace TellA FriendIn nightDrop BagWatchCX videofrom listPrintCounterDepositTicketsIntro toBanker fornewaccountAddresschangerequestCompleteHarlandcheckorderPrintDirectDepositformUpdateCIFGivegenuineComplemPhoneinquiryusing HPG8 stepsCustomizereceiptwithstickerrole play8 step HPGprocess w.BankerIntentionalWOWWelcomeHand out(10) TellA FriendOnlinePW ResetforCustomerShare aSuccessStoryAssistcustomerwearinggreenDepositTransHelpedClient whodiscussedweatherKudoscardcompletedfor peerCompleteCX gamePrintCounterChecksMerchantchangerequestAssistbanker 2x 2 callsPlace TellA FriendIn nightDrop BagWatchCX videofrom listPrintCounterDepositTicketsIntro toBanker fornewaccountAddresschangerequestCompleteHarlandcheckorderPrintDirectDepositformUpdateCIFGivegenuineComplemPhoneinquiryusing HPG8 stepsCustomizereceiptwithstickerrole play8 step HPGprocess w.BankerIntentionalWOWWelcomeHand out(10) TellA FriendOnlinePW ResetforCustomerShare aSuccessStoryAssistcustomerwearinggreenDepositTransHelpedClient whodiscussedweatherKudoscardcompletedfor peerCompleteCX gamePrintCounterChecksMerchantchangerequest

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist banker 2 x 2 calls
  2. Place Tell A Friend In night Drop Bag
  3. Watch CX video from list
  4. Print Counter Deposit Tickets
  5. Intro to Banker for new account
  6. Address change request
  7. Complete Harland check order
  8. Print Direct Deposit form
  9. Update CIF
  10. Give genuine Complem
  11. Phone inquiry using HPG 8 steps
  12. Customize receipt with sticker
  13. role play 8 step HPG process w. Banker
  14. Intentional WOW Welcome
  15. Hand out (10) Tell A Friend
  16. Online PW Reset for Customer
  17. Share a Success Story
  18. Assist customer wearing green
  19. Deposit Trans
  20. Helped Client who discussed weather
  21. Kudos card completed for peer
  22. Complete CX game
  23. Print Counter Checks
  24. Merchant change request