MerchantchangerequestAddresschangerequestOnlinePW ResetforCustomerDepositTransrole play8 step HPGprocess w.BankerGivegenuineComplemCustomizereceiptwithstickerKudoscardcompletedfor peerHand out(10) TellA FriendAssistbanker 2x 2 callsPlace TellA FriendIn nightDrop BagCompleteCX gameHelpedClient whodiscussedweatherUpdateCIFPhoneinquiryusing HPG8 stepsShare aSuccessStoryIntro toBanker fornewaccountCompleteHarlandcheckorderWatchCX videofrom listPrintCounterDepositTicketsPrintDirectDepositformAssistcustomerwearinggreenPrintCounterChecksIntentionalWOWWelcomeMerchantchangerequestAddresschangerequestOnlinePW ResetforCustomerDepositTransrole play8 step HPGprocess w.BankerGivegenuineComplemCustomizereceiptwithstickerKudoscardcompletedfor peerHand out(10) TellA FriendAssistbanker 2x 2 callsPlace TellA FriendIn nightDrop BagCompleteCX gameHelpedClient whodiscussedweatherUpdateCIFPhoneinquiryusing HPG8 stepsShare aSuccessStoryIntro toBanker fornewaccountCompleteHarlandcheckorderWatchCX videofrom listPrintCounterDepositTicketsPrintDirectDepositformAssistcustomerwearinggreenPrintCounterChecksIntentionalWOWWelcome

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merchant change request
  2. Address change request
  3. Online PW Reset for Customer
  4. Deposit Trans
  5. role play 8 step HPG process w. Banker
  6. Give genuine Complem
  7. Customize receipt with sticker
  8. Kudos card completed for peer
  9. Hand out (10) Tell A Friend
  10. Assist banker 2 x 2 calls
  11. Place Tell A Friend In night Drop Bag
  12. Complete CX game
  13. Helped Client who discussed weather
  14. Update CIF
  15. Phone inquiry using HPG 8 steps
  16. Share a Success Story
  17. Intro to Banker for new account
  18. Complete Harland check order
  19. Watch CX video from list
  20. Print Counter Deposit Tickets
  21. Print Direct Deposit form
  22. Assist customer wearing green
  23. Print Counter Checks
  24. Intentional WOW Welcome