PrintDirectDepositformPlace TellA FriendIn nightDrop BagAddresschangerequestCustomizereceiptwithstickerIntentionalWOWWelcomeAssistcustomerwearinggreenGivegenuineComplemPhoneinquiryusing HPG8 stepsKudoscardcompletedfor peerMerchantchangerequestPrintCounterChecksHelpedClient whodiscussedweatherIntro toBanker fornewaccountCompleteHarlandcheckorderAssistbanker 2x 2 callsHand out(10) TellA FriendWatchCX videofrom listPrintCounterDepositTicketsDepositTransrole play8 step HPGprocess w.BankerUpdateCIFCompleteCX gameOnlinePW ResetforCustomerShare aSuccessStoryPrintDirectDepositformPlace TellA FriendIn nightDrop BagAddresschangerequestCustomizereceiptwithstickerIntentionalWOWWelcomeAssistcustomerwearinggreenGivegenuineComplemPhoneinquiryusing HPG8 stepsKudoscardcompletedfor peerMerchantchangerequestPrintCounterChecksHelpedClient whodiscussedweatherIntro toBanker fornewaccountCompleteHarlandcheckorderAssistbanker 2x 2 callsHand out(10) TellA FriendWatchCX videofrom listPrintCounterDepositTicketsDepositTransrole play8 step HPGprocess w.BankerUpdateCIFCompleteCX gameOnlinePW ResetforCustomerShare aSuccessStory

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Print Direct Deposit form
  2. Place Tell A Friend In night Drop Bag
  3. Address change request
  4. Customize receipt with sticker
  5. Intentional WOW Welcome
  6. Assist customer wearing green
  7. Give genuine Complem
  8. Phone inquiry using HPG 8 steps
  9. Kudos card completed for peer
  10. Merchant change request
  11. Print Counter Checks
  12. Helped Client who discussed weather
  13. Intro to Banker for new account
  14. Complete Harland check order
  15. Assist banker 2 x 2 calls
  16. Hand out (10) Tell A Friend
  17. Watch CX video from list
  18. Print Counter Deposit Tickets
  19. Deposit Trans
  20. role play 8 step HPG process w. Banker
  21. Update CIF
  22. Complete CX game
  23. Online PW Reset for Customer
  24. Share a Success Story