IntentionalWOWWelcomeKudoscardcompletedfor peerCustomizereceiptwithstickerPrintCounterChecksAddresschangerequestWatchCX videofrom listPlace TellA FriendIn nightDrop BagHelpedClient whodiscussedweatherShare aSuccessStoryMerchantchangerequestGivegenuineComplemPrintDirectDepositformAssistbanker 2x 2 callsUpdateCIFAssistcustomerwearinggreenOnlinePW ResetforCustomerPhoneinquiryusing HPG8 stepsPrintCounterDepositTicketsIntro toBanker fornewaccountrole play8 step HPGprocess w.BankerHand out(10) TellA FriendDepositTransCompleteCX gameCompleteHarlandcheckorderIntentionalWOWWelcomeKudoscardcompletedfor peerCustomizereceiptwithstickerPrintCounterChecksAddresschangerequestWatchCX videofrom listPlace TellA FriendIn nightDrop BagHelpedClient whodiscussedweatherShare aSuccessStoryMerchantchangerequestGivegenuineComplemPrintDirectDepositformAssistbanker 2x 2 callsUpdateCIFAssistcustomerwearinggreenOnlinePW ResetforCustomerPhoneinquiryusing HPG8 stepsPrintCounterDepositTicketsIntro toBanker fornewaccountrole play8 step HPGprocess w.BankerHand out(10) TellA FriendDepositTransCompleteCX gameCompleteHarlandcheckorder

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Intentional WOW Welcome
  2. Kudos card completed for peer
  3. Customize receipt with sticker
  4. Print Counter Checks
  5. Address change request
  6. Watch CX video from list
  7. Place Tell A Friend In night Drop Bag
  8. Helped Client who discussed weather
  9. Share a Success Story
  10. Merchant change request
  11. Give genuine Complem
  12. Print Direct Deposit form
  13. Assist banker 2 x 2 calls
  14. Update CIF
  15. Assist customer wearing green
  16. Online PW Reset for Customer
  17. Phone inquiry using HPG 8 steps
  18. Print Counter Deposit Tickets
  19. Intro to Banker for new account
  20. role play 8 step HPG process w. Banker
  21. Hand out (10) Tell A Friend
  22. Deposit Trans
  23. Complete CX game
  24. Complete Harland check order