DepositTransHelpedClient whodiscussedweatherPhoneinquiryusing HPG8 stepsPrintDirectDepositformAddresschangerequestPlace TellA FriendIn nightDrop BagCompleteCX gameOnlinePW ResetforCustomerAssistbanker 2x 2 callsWatchCX videofrom listIntro toBanker fornewaccountPrintCounterDepositTicketsGivegenuineComplemShare aSuccessStoryUpdateCIFCustomizereceiptwithstickerHand out(10) TellA FriendAssistcustomerwearinggreenCompleteHarlandcheckorderMerchantchangerequestIntentionalWOWWelcomePrintCounterChecksKudoscardcompletedfor peerrole play8 step HPGprocess w.BankerDepositTransHelpedClient whodiscussedweatherPhoneinquiryusing HPG8 stepsPrintDirectDepositformAddresschangerequestPlace TellA FriendIn nightDrop BagCompleteCX gameOnlinePW ResetforCustomerAssistbanker 2x 2 callsWatchCX videofrom listIntro toBanker fornewaccountPrintCounterDepositTicketsGivegenuineComplemShare aSuccessStoryUpdateCIFCustomizereceiptwithstickerHand out(10) TellA FriendAssistcustomerwearinggreenCompleteHarlandcheckorderMerchantchangerequestIntentionalWOWWelcomePrintCounterChecksKudoscardcompletedfor peerrole play8 step HPGprocess w.Banker

Customer Service Week - Teller - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deposit Trans
  2. Helped Client who discussed weather
  3. Phone inquiry using HPG 8 steps
  4. Print Direct Deposit form
  5. Address change request
  6. Place Tell A Friend In night Drop Bag
  7. Complete CX game
  8. Online PW Reset for Customer
  9. Assist banker 2 x 2 calls
  10. Watch CX video from list
  11. Intro to Banker for new account
  12. Print Counter Deposit Tickets
  13. Give genuine Complem
  14. Share a Success Story
  15. Update CIF
  16. Customize receipt with sticker
  17. Hand out (10) Tell A Friend
  18. Assist customer wearing green
  19. Complete Harland check order
  20. Merchant change request
  21. Intentional WOW Welcome
  22. Print Counter Checks
  23. Kudos card completed for peer
  24. role play 8 step HPG process w. Banker