PatienceFCR (FirstCallResolution)CustomerSatisfactionCustomerExperienceExcellentCustomerServiceEmpathyCustomerLoyaltyCustomerExperienceTeamClearcommunicationskillsInternalCustomersCustomerServiceWeekHelpCenterImprovetheCustomerExperienceContinuousImprovementKnowledgeof theProductCustomerRelationshipCustomerFeedbackQualityTeamAttentivenessHeadsetsSmileCustomerCustomerExpectationsPatienceFCR (FirstCallResolution)CustomerSatisfactionCustomerExperienceExcellentCustomerServiceEmpathyCustomerLoyaltyCustomerExperienceTeamClearcommunicationskillsInternalCustomersCustomerServiceWeekHelpCenterImprovetheCustomerExperienceContinuousImprovementKnowledgeof theProductCustomerRelationshipCustomerFeedbackQualityTeamAttentivenessHeadsetsSmileCustomerCustomerExpectations

Customer Service Week 2019 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patience
  2. FCR (First Call Resolution)
  3. Customer Satisfaction
  4. Customer Experience
  5. Excellent Customer Service
  6. Empathy
  7. Customer Loyalty
  8. Customer Experience Team
  9. Clear communication skills
  10. Internal Customers
  11. Customer Service Week
  12. Help Center
  13. Improve the Customer Experience
  14. Continuous Improvement
  15. Knowledge of the Product
  16. Customer Relationship
  17. Customer Feedback
  18. Quality
  19. Team
  20. Attentiveness
  21. Headsets
  22. Smile
  23. Customer
  24. Customer Expectations