Covered abuddyduringtheir shift.Linked toa HelpDeskarticle.Linked toa trainingvideo.Referencedresources inConfluence tohelptroubleshoot/findinfo!Learnedsomethingnew.Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Got ratedEXCELLENT.No one issurprised.Spoke tosomeonenot sonew.Helped auser for anorg I ownas CSM.Used asavedreply (iemacro).Woohoo!Receivedan effusivethank you!Tagged ina friend forhelp in thecomments.Talkedsomeone outof a "I needa phone call"meltdown.ReferencedQlik forsome help.Took it up withthetriagetrusttree.Sent step-by-stepinstructions.Said thephrase"we're happyto help youwith this!"Submitteda Plat Ops,Support orBug ticket.Spoke tosomeonenew.Got ratedEXCELLENT.No one issurprised.Helpedmultiplepeople at thesame time.This convohas legs...moved from'com toemail.Senta gif.Referencedthe "HelpfulLinks" doc inhelpingsomeone.Covered abuddyduringtheir shift.Linked toa HelpDeskarticle.Linked toa trainingvideo.Referencedresources inConfluence tohelptroubleshoot/findinfo!Learnedsomethingnew.Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Got ratedEXCELLENT.No one issurprised.Spoke tosomeonenot sonew.Helped auser for anorg I ownas CSM.Used asavedreply (iemacro).Woohoo!Receivedan effusivethank you!Tagged ina friend forhelp in thecomments.Talkedsomeone outof a "I needa phone call"meltdown.ReferencedQlik forsome help.Took it up withthetriagetrusttree.Sent step-by-stepinstructions.Said thephrase"we're happyto help youwith this!"Submitteda Plat Ops,Support orBug ticket.Spoke tosomeonenew.Got ratedEXCELLENT.No one issurprised.Helpedmultiplepeople at thesame time.This convohas legs...moved from'com toemail.Senta gif.Referencedthe "HelpfulLinks" doc inhelpingsomeone.

3rd and Final - BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
I
5
G
6
N
7
G
8
B
9
I
10
O
11
B
12
B
13
G
14
B
15
G
16
N
17
G
18
O
19
O
20
I
21
N
22
I
23
N
24
O
  1. I-Covered a buddy during their shift.
  2. O-Linked to a Help Desk article.
  3. B-Linked to a training video.
  4. I-Referenced resources in Confluence to help troubleshoot/find info!
  5. G-Learned something new.
  6. N-Call me detective... dug into a mysterious question/issue. Solved it, Nancy Drew.
  7. G-Got rated EXCELLENT. No one is surprised.
  8. B-Spoke to someone not so new.
  9. I-Helped a user for an org I own as CSM.
  10. O-Used a saved reply (ie macro).
  11. B-Woohoo! Received an effusive thank you!
  12. B-Tagged in a friend for help in the comments.
  13. G-Talked someone out of a "I need a phone call" meltdown.
  14. B-Referenced Qlik for some help.
  15. G-Took it up with the triagetrusttree.
  16. N-Sent step-by-step instructions.
  17. G-Said the phrase "we're happy to help you with this!"
  18. O-Submitted a Plat Ops, Support or Bug ticket.
  19. O-Spoke to someone new.
  20. I-Got rated EXCELLENT. No one is surprised.
  21. N-Helped multiple people at the same time.
  22. I-This convo has legs... moved from 'com to email.
  23. N-Sent a gif.
  24. O-Referenced the "Helpful Links" doc in helping someone.