Spoke tosomeonenew.Learnedsomethingnew.Got ratedEXCELLENT.No one issurprised.Submitteda Plat Ops,Support orBug ticket.Linked toa HelpDeskarticle.Covered abuddyduringtheir shift.Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Helped auser for anorg I ownas CSM.Used asavedreply (iemacro).Helpedmultiplepeople at thesame time.Got ratedEXCELLENT.No one issurprised.Referencedresources inConfluence tohelptroubleshoot/findinfo!Woohoo!Receivedan effusivethank you!Took it up withthetriagetrusttree.ReferencedQlik forsome help.Said thephrase"we're happyto help youwith this!"This convohas legs...moved from'com toemail.Sent step-by-stepinstructions.Referencedthe "HelpfulLinks" doc inhelpingsomeone.Tagged ina friend forhelp in thecomments.Senta gif.Linked toa trainingvideo.Talkedsomeone outof a "I needa phone call"meltdown.Spoke tosomeonenot sonew.Spoke tosomeonenew.Learnedsomethingnew.Got ratedEXCELLENT.No one issurprised.Submitteda Plat Ops,Support orBug ticket.Linked toa HelpDeskarticle.Covered abuddyduringtheir shift.Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Helped auser for anorg I ownas CSM.Used asavedreply (iemacro).Helpedmultiplepeople at thesame time.Got ratedEXCELLENT.No one issurprised.Referencedresources inConfluence tohelptroubleshoot/findinfo!Woohoo!Receivedan effusivethank you!Took it up withthetriagetrusttree.ReferencedQlik forsome help.Said thephrase"we're happyto help youwith this!"This convohas legs...moved from'com toemail.Sent step-by-stepinstructions.Referencedthe "HelpfulLinks" doc inhelpingsomeone.Tagged ina friend forhelp in thecomments.Senta gif.Linked toa trainingvideo.Talkedsomeone outof a "I needa phone call"meltdown.Spoke tosomeonenot sonew.

3rd and Final - BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
O
5
O
6
I
7
N
8
I
9
O
10
N
11
G
12
I
13
B
14
G
15
B
16
G
17
I
18
N
19
O
20
B
21
N
22
B
23
G
24
B
  1. O-Spoke to someone new.
  2. G-Learned something new.
  3. I-Got rated EXCELLENT. No one is surprised.
  4. O-Submitted a Plat Ops, Support or Bug ticket.
  5. O-Linked to a Help Desk article.
  6. I-Covered a buddy during their shift.
  7. N-Call me detective... dug into a mysterious question/issue. Solved it, Nancy Drew.
  8. I-Helped a user for an org I own as CSM.
  9. O-Used a saved reply (ie macro).
  10. N-Helped multiple people at the same time.
  11. G-Got rated EXCELLENT. No one is surprised.
  12. I-Referenced resources in Confluence to help troubleshoot/find info!
  13. B-Woohoo! Received an effusive thank you!
  14. G-Took it up with the triagetrusttree.
  15. B-Referenced Qlik for some help.
  16. G-Said the phrase "we're happy to help you with this!"
  17. I-This convo has legs... moved from 'com to email.
  18. N-Sent step-by-step instructions.
  19. O-Referenced the "Helpful Links" doc in helping someone.
  20. B-Tagged in a friend for help in the comments.
  21. N-Sent a gif.
  22. B-Linked to a training video.
  23. G-Talked someone out of a "I need a phone call" meltdown.
  24. B-Spoke to someone not so new.