Helpedmultiplepeople at thesame time.Covered abuddyduringtheir shift.Senta gif.Referencedthe "HelpfulLinks" doc inhelpingsomeone.Spoke tosomeonenew.Tagged ina friend forhelp in thecomments.Submitteda Plat Ops,Support orBug ticket.Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Used asavedreply (iemacro).Linked toa trainingvideo.Spoke tosomeonenot sonew.Linked toa HelpDeskarticle.Referencedresources inConfluence tohelptroubleshoot/findinfo!Helped auser for anorg I ownas CSM.Sent step-by-stepinstructions.Said thephrase"we're happyto help youwith this!"Got ratedEXCELLENT.No one issurprised.Learnedsomethingnew.This convohas legs...moved from'com toemail.Got ratedEXCELLENT.No one issurprised.Talkedsomeone outof a "I needa phone call"meltdown.ReferencedQlik forsome help.Took it up withthetriagetrusttree.Woohoo!Receivedan effusivethank you!Helpedmultiplepeople at thesame time.Covered abuddyduringtheir shift.Senta gif.Referencedthe "HelpfulLinks" doc inhelpingsomeone.Spoke tosomeonenew.Tagged ina friend forhelp in thecomments.Submitteda Plat Ops,Support orBug ticket.Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Used asavedreply (iemacro).Linked toa trainingvideo.Spoke tosomeonenot sonew.Linked toa HelpDeskarticle.Referencedresources inConfluence tohelptroubleshoot/findinfo!Helped auser for anorg I ownas CSM.Sent step-by-stepinstructions.Said thephrase"we're happyto help youwith this!"Got ratedEXCELLENT.No one issurprised.Learnedsomethingnew.This convohas legs...moved from'com toemail.Got ratedEXCELLENT.No one issurprised.Talkedsomeone outof a "I needa phone call"meltdown.ReferencedQlik forsome help.Took it up withthetriagetrusttree.Woohoo!Receivedan effusivethank you!

3rd and Final - BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
O
5
O
6
B
7
O
8
N
9
O
10
B
11
B
12
O
13
I
14
I
15
N
16
G
17
I
18
G
19
I
20
G
21
G
22
B
23
G
24
B
  1. N-Helped multiple people at the same time.
  2. I-Covered a buddy during their shift.
  3. N-Sent a gif.
  4. O-Referenced the "Helpful Links" doc in helping someone.
  5. O-Spoke to someone new.
  6. B-Tagged in a friend for help in the comments.
  7. O-Submitted a Plat Ops, Support or Bug ticket.
  8. N-Call me detective... dug into a mysterious question/issue. Solved it, Nancy Drew.
  9. O-Used a saved reply (ie macro).
  10. B-Linked to a training video.
  11. B-Spoke to someone not so new.
  12. O-Linked to a Help Desk article.
  13. I-Referenced resources in Confluence to help troubleshoot/find info!
  14. I-Helped a user for an org I own as CSM.
  15. N-Sent step-by-step instructions.
  16. G-Said the phrase "we're happy to help you with this!"
  17. I-Got rated EXCELLENT. No one is surprised.
  18. G-Learned something new.
  19. I-This convo has legs... moved from 'com to email.
  20. G-Got rated EXCELLENT. No one is surprised.
  21. G-Talked someone out of a "I need a phone call" meltdown.
  22. B-Referenced Qlik for some help.
  23. G-Took it up with the triagetrusttree.
  24. B-Woohoo! Received an effusive thank you!