Said thephrase"we're happyto help youwith this!"Learnedsomethingnew.Covered abuddyduringtheir shift.Woohoo!Receivedan effusivethank you!Linked toa trainingvideo.Submitteda Plat Ops,Support orBug ticket.Senta gif.Spoke tosomeonenew.Talkedsomeone outof a "I needa phone call"meltdown.Got ratedEXCELLENT.No one issurprised.Sent step-by-stepinstructions.Took it up withthetriagetrusttree.Got ratedEXCELLENT.No one issurprised.Spoke tosomeonenot sonew.ReferencedQlik forsome help.Referencedthe "HelpfulLinks" doc inhelpingsomeone.Referencedresources inConfluence tohelptroubleshoot/findinfo!Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Helped auser for anorg I ownas CSM.Used asavedreply (iemacro).Helpedmultiplepeople at thesame time.This convohas legs...moved from'com toemail.Tagged ina friend forhelp in thecomments.Linked toa HelpDeskarticle.Said thephrase"we're happyto help youwith this!"Learnedsomethingnew.Covered abuddyduringtheir shift.Woohoo!Receivedan effusivethank you!Linked toa trainingvideo.Submitteda Plat Ops,Support orBug ticket.Senta gif.Spoke tosomeonenew.Talkedsomeone outof a "I needa phone call"meltdown.Got ratedEXCELLENT.No one issurprised.Sent step-by-stepinstructions.Took it up withthetriagetrusttree.Got ratedEXCELLENT.No one issurprised.Spoke tosomeonenot sonew.ReferencedQlik forsome help.Referencedthe "HelpfulLinks" doc inhelpingsomeone.Referencedresources inConfluence tohelptroubleshoot/findinfo!Call medetective... duginto a mysteriousquestion/issue.Solved it, NancyDrew.Helped auser for anorg I ownas CSM.Used asavedreply (iemacro).Helpedmultiplepeople at thesame time.This convohas legs...moved from'com toemail.Tagged ina friend forhelp in thecomments.Linked toa HelpDeskarticle.

3rd and Final - BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
I
4
B
5
B
6
O
7
N
8
O
9
G
10
G
11
N
12
G
13
I
14
B
15
B
16
O
17
I
18
N
19
I
20
O
21
N
22
I
23
B
24
O
  1. G-Said the phrase "we're happy to help you with this!"
  2. G-Learned something new.
  3. I-Covered a buddy during their shift.
  4. B-Woohoo! Received an effusive thank you!
  5. B-Linked to a training video.
  6. O-Submitted a Plat Ops, Support or Bug ticket.
  7. N-Sent a gif.
  8. O-Spoke to someone new.
  9. G-Talked someone out of a "I need a phone call" meltdown.
  10. G-Got rated EXCELLENT. No one is surprised.
  11. N-Sent step-by-step instructions.
  12. G-Took it up with the triagetrusttree.
  13. I-Got rated EXCELLENT. No one is surprised.
  14. B-Spoke to someone not so new.
  15. B-Referenced Qlik for some help.
  16. O-Referenced the "Helpful Links" doc in helping someone.
  17. I-Referenced resources in Confluence to help troubleshoot/find info!
  18. N-Call me detective... dug into a mysterious question/issue. Solved it, Nancy Drew.
  19. I-Helped a user for an org I own as CSM.
  20. O-Used a saved reply (ie macro).
  21. N-Helped multiple people at the same time.
  22. I-This convo has legs... moved from 'com to email.
  23. B-Tagged in a friend for help in the comments.
  24. O-Linked to a Help Desk article.