HandledescalationAssistedwithwalkupListenedto 5callsPRWTransactionin errorAccommodationDeniedDeclineCallPullAccommodationGrantedAssistedwith MIquestionCalibratedwith peerAssistedwithFilingsquestionSpecialVerbiageAssistedwith NJquestionPreventedEscalationaboveSRTBillingQuestionResolvedissue w/opullingcallNY IDCardCompletedcoachingsessiontimelyCoached3specialistsAR80CoachPSLChatPreventescalationabovecoachAssistedwith MAquestionForwardemailfrom CASRushRewriteHandledescalationAssistedwithwalkupListenedto 5callsPRWTransactionin errorAccommodationDeniedDeclineCallPullAccommodationGrantedAssistedwith MIquestionCalibratedwith peerAssistedwithFilingsquestionSpecialVerbiageAssistedwith NJquestionPreventedEscalationaboveSRTBillingQuestionResolvedissue w/opullingcallNY IDCardCompletedcoachingsessiontimelyCoached3specialistsAR80CoachPSLChatPreventescalationabovecoachAssistedwith MAquestionForwardemailfrom CASRushRewrite

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Handled escalation
  2. Assisted with walkup
  3. Listened to 5 calls
  4. PRW Transaction in error
  5. Accommodation Denied
  6. Decline Call Pull
  7. Accommodation Granted
  8. Assisted with MI question
  9. Calibrated with peer
  10. Assisted with Filings question
  11. Special Verbiage
  12. Assisted with NJ question
  13. Prevented Escalation above SRT
  14. Billing Question
  15. Resolved issue w/o pulling call
  16. NY ID Card
  17. Completed coaching session timely
  18. Coached 3 specialists
  19. AR80
  20. Coach PSL Chat
  21. Prevent escalation above coach
  22. Assisted with MA question
  23. Forward email from CAS
  24. Rush Rewrite