HandledescalationAccommodationDeniedNY IDCardResolvedissue w/opullingcallCoached3specialistsAssistedwithFilingsquestionDeclineCallPullForwardemailfrom CASPRWTransactionin errorAccommodationGrantedAssistedwith MIquestionPreventescalationabovecoachAssistedwithwalkupRushRewriteBillingQuestionAR80Assistedwith NJquestionSpecialVerbiageListenedto 5callsCompletedcoachingsessiontimelyPreventedEscalationaboveSRTCoachPSLChatCalibratedwith peerAssistedwith MAquestionHandledescalationAccommodationDeniedNY IDCardResolvedissue w/opullingcallCoached3specialistsAssistedwithFilingsquestionDeclineCallPullForwardemailfrom CASPRWTransactionin errorAccommodationGrantedAssistedwith MIquestionPreventescalationabovecoachAssistedwithwalkupRushRewriteBillingQuestionAR80Assistedwith NJquestionSpecialVerbiageListenedto 5callsCompletedcoachingsessiontimelyPreventedEscalationaboveSRTCoachPSLChatCalibratedwith peerAssistedwith MAquestion

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled escalation
  2. Accommodation Denied
  3. NY ID Card
  4. Resolved issue w/o pulling call
  5. Coached 3 specialists
  6. Assisted with Filings question
  7. Decline Call Pull
  8. Forward email from CAS
  9. PRW Transaction in error
  10. Accommodation Granted
  11. Assisted with MI question
  12. Prevent escalation above coach
  13. Assisted with walkup
  14. Rush Rewrite
  15. Billing Question
  16. AR80
  17. Assisted with NJ question
  18. Special Verbiage
  19. Listened to 5 calls
  20. Completed coaching session timely
  21. Prevented Escalation above SRT
  22. Coach PSL Chat
  23. Calibrated with peer
  24. Assisted with MA question