Listenedto 5callsAccommodationGrantedAssistedwith MAquestionCoachPSLChatAssistedwithwalkupPRWTransactionin errorNY IDCardAR80Coached3specialistsPreventescalationabovecoachDeclineCallPullResolvedissue w/opullingcallHandledescalationCompletedcoachingsessiontimelyCalibratedwith peerAssistedwith MIquestionSpecialVerbiageBillingQuestionAssistedwithFilingsquestionAccommodationDeniedRushRewritePreventedEscalationaboveSRTAssistedwith NJquestionForwardemailfrom CASListenedto 5callsAccommodationGrantedAssistedwith MAquestionCoachPSLChatAssistedwithwalkupPRWTransactionin errorNY IDCardAR80Coached3specialistsPreventescalationabovecoachDeclineCallPullResolvedissue w/opullingcallHandledescalationCompletedcoachingsessiontimelyCalibratedwith peerAssistedwith MIquestionSpecialVerbiageBillingQuestionAssistedwithFilingsquestionAccommodationDeniedRushRewritePreventedEscalationaboveSRTAssistedwith NJquestionForwardemailfrom CAS

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listened to 5 calls
  2. Accommodation Granted
  3. Assisted with MA question
  4. Coach PSL Chat
  5. Assisted with walkup
  6. PRW Transaction in error
  7. NY ID Card
  8. AR80
  9. Coached 3 specialists
  10. Prevent escalation above coach
  11. Decline Call Pull
  12. Resolved issue w/o pulling call
  13. Handled escalation
  14. Completed coaching session timely
  15. Calibrated with peer
  16. Assisted with MI question
  17. Special Verbiage
  18. Billing Question
  19. Assisted with Filings question
  20. Accommodation Denied
  21. Rush Rewrite
  22. Prevented Escalation above SRT
  23. Assisted with NJ question
  24. Forward email from CAS