PreventescalationabovecoachBillingQuestionAssistedwith MAquestionResolvedissue w/opullingcallSpecialVerbiageCalibratedwith peerForwardemailfrom CASAssistedwith MIquestionCompletedcoachingsessiontimelyCoached3specialistsDeclineCallPullPRWTransactionin errorAccommodationGrantedAR80Listenedto 5callsCoachPSLChatRushRewriteHandledescalationPreventedEscalationaboveSRTAssistedwithwalkupAssistedwith NJquestionAccommodationDeniedNY IDCardAssistedwithFilingsquestionPreventescalationabovecoachBillingQuestionAssistedwith MAquestionResolvedissue w/opullingcallSpecialVerbiageCalibratedwith peerForwardemailfrom CASAssistedwith MIquestionCompletedcoachingsessiontimelyCoached3specialistsDeclineCallPullPRWTransactionin errorAccommodationGrantedAR80Listenedto 5callsCoachPSLChatRushRewriteHandledescalationPreventedEscalationaboveSRTAssistedwithwalkupAssistedwith NJquestionAccommodationDeniedNY IDCardAssistedwithFilingsquestion

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Prevent escalation above coach
  2. Billing Question
  3. Assisted with MA question
  4. Resolved issue w/o pulling call
  5. Special Verbiage
  6. Calibrated with peer
  7. Forward email from CAS
  8. Assisted with MI question
  9. Completed coaching session timely
  10. Coached 3 specialists
  11. Decline Call Pull
  12. PRW Transaction in error
  13. Accommodation Granted
  14. AR80
  15. Listened to 5 calls
  16. Coach PSL Chat
  17. Rush Rewrite
  18. Handled escalation
  19. Prevented Escalation above SRT
  20. Assisted with walkup
  21. Assisted with NJ question
  22. Accommodation Denied
  23. NY ID Card
  24. Assisted with Filings question