AssistedwithwalkupAR80Coached3specialistsAccommodationDeniedPreventescalationabovecoachSpecialVerbiagePreventedEscalationaboveSRTRushRewriteAssistedwith MAquestionForwardemailfrom CASAccommodationGrantedNY IDCardResolvedissue w/opullingcallBillingQuestionCoachPSLChatDeclineCallPullListenedto 5callsCompletedcoachingsessiontimelyAssistedwith MIquestionCalibratedwith peerHandledescalationPRWTransactionin errorAssistedwithFilingsquestionAssistedwith NJquestionAssistedwithwalkupAR80Coached3specialistsAccommodationDeniedPreventescalationabovecoachSpecialVerbiagePreventedEscalationaboveSRTRushRewriteAssistedwith MAquestionForwardemailfrom CASAccommodationGrantedNY IDCardResolvedissue w/opullingcallBillingQuestionCoachPSLChatDeclineCallPullListenedto 5callsCompletedcoachingsessiontimelyAssistedwith MIquestionCalibratedwith peerHandledescalationPRWTransactionin errorAssistedwithFilingsquestionAssistedwith NJquestion

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with walkup
  2. AR80
  3. Coached 3 specialists
  4. Accommodation Denied
  5. Prevent escalation above coach
  6. Special Verbiage
  7. Prevented Escalation above SRT
  8. Rush Rewrite
  9. Assisted with MA question
  10. Forward email from CAS
  11. Accommodation Granted
  12. NY ID Card
  13. Resolved issue w/o pulling call
  14. Billing Question
  15. Coach PSL Chat
  16. Decline Call Pull
  17. Listened to 5 calls
  18. Completed coaching session timely
  19. Assisted with MI question
  20. Calibrated with peer
  21. Handled escalation
  22. PRW Transaction in error
  23. Assisted with Filings question
  24. Assisted with NJ question