AccommodationGrantedNY IDCardPreventedEscalationaboveSRTHandledescalationCompletedcoachingsessiontimelyCoachPSLChatSpecialVerbiagePreventescalationabovecoachResolvedissue w/opullingcallCoached3specialistsAssistedwith MAquestionAR80AssistedwithwalkupPRWTransactionin errorForwardemailfrom CASAssistedwith NJquestionAssistedwithFilingsquestionListenedto 5callsCalibratedwith peerDeclineCallPullRushRewriteAccommodationDeniedBillingQuestionAssistedwith MIquestionAccommodationGrantedNY IDCardPreventedEscalationaboveSRTHandledescalationCompletedcoachingsessiontimelyCoachPSLChatSpecialVerbiagePreventescalationabovecoachResolvedissue w/opullingcallCoached3specialistsAssistedwith MAquestionAR80AssistedwithwalkupPRWTransactionin errorForwardemailfrom CASAssistedwith NJquestionAssistedwithFilingsquestionListenedto 5callsCalibratedwith peerDeclineCallPullRushRewriteAccommodationDeniedBillingQuestionAssistedwith MIquestion

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accommodation Granted
  2. NY ID Card
  3. Prevented Escalation above SRT
  4. Handled escalation
  5. Completed coaching session timely
  6. Coach PSL Chat
  7. Special Verbiage
  8. Prevent escalation above coach
  9. Resolved issue w/o pulling call
  10. Coached 3 specialists
  11. Assisted with MA question
  12. AR80
  13. Assisted with walkup
  14. PRW Transaction in error
  15. Forward email from CAS
  16. Assisted with NJ question
  17. Assisted with Filings question
  18. Listened to 5 calls
  19. Calibrated with peer
  20. Decline Call Pull
  21. Rush Rewrite
  22. Accommodation Denied
  23. Billing Question
  24. Assisted with MI question