PreventescalationabovecoachAssistedwithFilingsquestionAssistedwithwalkupAssistedwith MAquestionBillingQuestionNY IDCardAssistedwith NJquestionSpecialVerbiageHandledescalationForwardemailfrom CASCoached3specialistsRushRewriteAssistedwith MIquestionAccommodationDeniedListenedto 5callsAccommodationGrantedCoachPSLChatDeclineCallPullResolvedissue w/opullingcallAR80Calibratedwith peerCompletedcoachingsessiontimelyPRWTransactionin errorPreventedEscalationaboveSRTPreventescalationabovecoachAssistedwithFilingsquestionAssistedwithwalkupAssistedwith MAquestionBillingQuestionNY IDCardAssistedwith NJquestionSpecialVerbiageHandledescalationForwardemailfrom CASCoached3specialistsRushRewriteAssistedwith MIquestionAccommodationDeniedListenedto 5callsAccommodationGrantedCoachPSLChatDeclineCallPullResolvedissue w/opullingcallAR80Calibratedwith peerCompletedcoachingsessiontimelyPRWTransactionin errorPreventedEscalationaboveSRT

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Prevent escalation above coach
  2. Assisted with Filings question
  3. Assisted with walkup
  4. Assisted with MA question
  5. Billing Question
  6. NY ID Card
  7. Assisted with NJ question
  8. Special Verbiage
  9. Handled escalation
  10. Forward email from CAS
  11. Coached 3 specialists
  12. Rush Rewrite
  13. Assisted with MI question
  14. Accommodation Denied
  15. Listened to 5 calls
  16. Accommodation Granted
  17. Coach PSL Chat
  18. Decline Call Pull
  19. Resolved issue w/o pulling call
  20. AR80
  21. Calibrated with peer
  22. Completed coaching session timely
  23. PRW Transaction in error
  24. Prevented Escalation above SRT