AR80Assistedwith MAquestionDeclineCallPullCalibratedwith peerRushRewriteCompletedcoachingsessiontimelyHandledescalationAccommodationDeniedBillingQuestionForwardemailfrom CASAssistedwith MIquestionAssistedwithwalkupListenedto 5callsSpecialVerbiageResolvedissue w/opullingcallAccommodationGrantedPreventedEscalationaboveSRTNY IDCardPRWTransactionin errorCoachPSLChatCoached3specialistsAssistedwith NJquestionPreventescalationabovecoachAssistedwithFilingsquestionAR80Assistedwith MAquestionDeclineCallPullCalibratedwith peerRushRewriteCompletedcoachingsessiontimelyHandledescalationAccommodationDeniedBillingQuestionForwardemailfrom CASAssistedwith MIquestionAssistedwithwalkupListenedto 5callsSpecialVerbiageResolvedissue w/opullingcallAccommodationGrantedPreventedEscalationaboveSRTNY IDCardPRWTransactionin errorCoachPSLChatCoached3specialistsAssistedwith NJquestionPreventescalationabovecoachAssistedwithFilingsquestion

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AR80
  2. Assisted with MA question
  3. Decline Call Pull
  4. Calibrated with peer
  5. Rush Rewrite
  6. Completed coaching session timely
  7. Handled escalation
  8. Accommodation Denied
  9. Billing Question
  10. Forward email from CAS
  11. Assisted with MI question
  12. Assisted with walkup
  13. Listened to 5 calls
  14. Special Verbiage
  15. Resolved issue w/o pulling call
  16. Accommodation Granted
  17. Prevented Escalation above SRT
  18. NY ID Card
  19. PRW Transaction in error
  20. Coach PSL Chat
  21. Coached 3 specialists
  22. Assisted with NJ question
  23. Prevent escalation above coach
  24. Assisted with Filings question