HandledescalationAccommodationDeniedSpecialVerbiageListenedto 5callsCoachPSLChatResolvedissue w/opullingcallForwardemailfrom CASCalibratedwith peerCompletedcoachingsessiontimelyAssistedwithFilingsquestionAssistedwithwalkupAssistedwith MAquestionAssistedwith NJquestionNY IDCardRushRewriteAssistedwith MIquestionAccommodationGrantedPRWTransactionin errorCoached3specialistsAR80BillingQuestionDeclineCallPullPreventescalationabovecoachPreventedEscalationaboveSRTHandledescalationAccommodationDeniedSpecialVerbiageListenedto 5callsCoachPSLChatResolvedissue w/opullingcallForwardemailfrom CASCalibratedwith peerCompletedcoachingsessiontimelyAssistedwithFilingsquestionAssistedwithwalkupAssistedwith MAquestionAssistedwith NJquestionNY IDCardRushRewriteAssistedwith MIquestionAccommodationGrantedPRWTransactionin errorCoached3specialistsAR80BillingQuestionDeclineCallPullPreventescalationabovecoachPreventedEscalationaboveSRT

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled escalation
  2. Accommodation Denied
  3. Special Verbiage
  4. Listened to 5 calls
  5. Coach PSL Chat
  6. Resolved issue w/o pulling call
  7. Forward email from CAS
  8. Calibrated with peer
  9. Completed coaching session timely
  10. Assisted with Filings question
  11. Assisted with walkup
  12. Assisted with MA question
  13. Assisted with NJ question
  14. NY ID Card
  15. Rush Rewrite
  16. Assisted with MI question
  17. Accommodation Granted
  18. PRW Transaction in error
  19. Coached 3 specialists
  20. AR80
  21. Billing Question
  22. Decline Call Pull
  23. Prevent escalation above coach
  24. Prevented Escalation above SRT