Assistedwith NJquestionForwardemailfrom CASAssistedwithFilingsquestionPreventedEscalationaboveSRTResolvedissue w/opullingcallAssistedwithwalkupPRWTransactionin errorPreventescalationabovecoachAssistedwith MAquestionDeclineCallPullCompletedcoachingsessiontimelyAccommodationDeniedNY IDCardCoached3specialistsCalibratedwith peerCoachPSLChatListenedto 5callsAR80Assistedwith MIquestionSpecialVerbiageRushRewriteAccommodationGrantedBillingQuestionHandledescalationAssistedwith NJquestionForwardemailfrom CASAssistedwithFilingsquestionPreventedEscalationaboveSRTResolvedissue w/opullingcallAssistedwithwalkupPRWTransactionin errorPreventescalationabovecoachAssistedwith MAquestionDeclineCallPullCompletedcoachingsessiontimelyAccommodationDeniedNY IDCardCoached3specialistsCalibratedwith peerCoachPSLChatListenedto 5callsAR80Assistedwith MIquestionSpecialVerbiageRushRewriteAccommodationGrantedBillingQuestionHandledescalation

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted with NJ question
  2. Forward email from CAS
  3. Assisted with Filings question
  4. Prevented Escalation above SRT
  5. Resolved issue w/o pulling call
  6. Assisted with walkup
  7. PRW Transaction in error
  8. Prevent escalation above coach
  9. Assisted with MA question
  10. Decline Call Pull
  11. Completed coaching session timely
  12. Accommodation Denied
  13. NY ID Card
  14. Coached 3 specialists
  15. Calibrated with peer
  16. Coach PSL Chat
  17. Listened to 5 calls
  18. AR80
  19. Assisted with MI question
  20. Special Verbiage
  21. Rush Rewrite
  22. Accommodation Granted
  23. Billing Question
  24. Handled escalation