Listenedto 5callsForwardemailfrom CASAssistedwith NJquestionAccommodationGrantedHandledescalationResolvedissue w/opullingcallAssistedwith MIquestionAssistedwithwalkupPreventedEscalationaboveSRTCoachPSLChatCoached3specialistsAssistedwith MAquestionRushRewritePRWTransactionin errorPreventescalationabovecoachAR80NY IDCardAssistedwithFilingsquestionSpecialVerbiageCalibratedwith peerDeclineCallPullAccommodationDeniedCompletedcoachingsessiontimelyBillingQuestionListenedto 5callsForwardemailfrom CASAssistedwith NJquestionAccommodationGrantedHandledescalationResolvedissue w/opullingcallAssistedwith MIquestionAssistedwithwalkupPreventedEscalationaboveSRTCoachPSLChatCoached3specialistsAssistedwith MAquestionRushRewritePRWTransactionin errorPreventescalationabovecoachAR80NY IDCardAssistedwithFilingsquestionSpecialVerbiageCalibratedwith peerDeclineCallPullAccommodationDeniedCompletedcoachingsessiontimelyBillingQuestion

SRT COACH BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listened to 5 calls
  2. Forward email from CAS
  3. Assisted with NJ question
  4. Accommodation Granted
  5. Handled escalation
  6. Resolved issue w/o pulling call
  7. Assisted with MI question
  8. Assisted with walkup
  9. Prevented Escalation above SRT
  10. Coach PSL Chat
  11. Coached 3 specialists
  12. Assisted with MA question
  13. Rush Rewrite
  14. PRW Transaction in error
  15. Prevent escalation above coach
  16. AR80
  17. NY ID Card
  18. Assisted with Filings question
  19. Special Verbiage
  20. Calibrated with peer
  21. Decline Call Pull
  22. Accommodation Denied
  23. Completed coaching session timely
  24. Billing Question